Clinix Health Group (Pty) Ltd
Soweto, Gauteng
Permanent

Closing Date 29 December 2023

Job Description

Company description:

Clinix Health Group help communities to live longer healthier lives through the provision of quality and affordable healthcare. The group provide integrated world-class healthcare systems both internally and externally to the broader ecosystem in order to become a trusted local citizen.

Job Title:  Internal Marketing Officer X1

Location:  Clinix Tshepo Themba Private Hospital (Soweto)

Reports to:  Group Marketing Manager                                                                             

Job Summary:

Responsible for interpreting the philosophy, policies, procedures and services of Clinix Health Group to patients, their families and visitors while ensuring creation of rapport to learn their expectations of an ideal hospital experience and preferences. Also, responsible for analyzing complaint and complement trends for relevant departments to develop appropriate service action plans.

Minimum Qualifications and Experience:

• Sales and/ or Marketing tertiary qualification.
• 2+ years relevant experience.
• Must demonstrate exceptional communication skills along with excellent customer service skills.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure.
• Must be computer literate.

Minimum Job Requirements:

• Drive the optimum functioning of hospital operations, identify and monitor gaps and risks and implement corrective action from a marketing perspective.
• Achieves the department and organization’s customer centric outcomes by interacting with patients/families/customers and by utilizing feedback to improve and reinforce satisfaction.
• Triages issues to relevant departments to ensure better service to patients.
• Utilizes performance measurement tools to improve patient and stakeholder experience.
• Assesses patient, family or visitors’ questions and concerns and develops a plan to address needs.
• Communicates information to appropriate person(s) in appropriate time frames to meet patient, family or visitors’ questions, concerns, and/or expectations.
• Incorporates key concepts into communication with patient and family.
• Collects data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
• Addresses non-compliance with department and organization’s standards.
• Initiates patient or family concern reports, as appropriate, when issues arise.
• Identifies and implements systems and processes to improve efficiency and reduce expenses without compromising service quality.

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