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Designation: | 2061INT001 – Branch Supervisor Grahamstown (2061) |
Category: | Skilled Technical / Specialist |
Posted by: | African Bank |
Posted on: | 19 Dec 2023 |
Reference Number: | 2061INT001 |
Closing date: | 26 Dec 2023 |
Position Type: | Permanent |
Location: | Grahamstown |
Workplace: | Grahamstown (2061) |
Overview: | |
1 – Sales Focus- Achieve customer growth, revenue and targets as defined by the bank •Meet and exceed individual activity metrics for all product lines •Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank(inclusive of Customer Base Management, Productivity, Conversion Rates, Participation Rates) •Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up) •Outbound calling to target both existing and prospective customers •Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries •Establish, develop and maintain business relationships with existing and prospective customers to generate new business •Participates in cross selling bank products. •Maintain detailed tracking of pipeline management and of prospect data and activities •Set up in person visits, appointments and presentations, following up telephonically where necessary •Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale •Scheduling customer feedback for obtaining documents and progress updates •Ensuring insurance and investment targets are met and exceeded •Adhering to Supervision requirements set out by Line Manager for all financial products •Ensuring accountability for your own results |
2 – Marketing Focus
•Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
•Identifying referral opportunities in and around the branch
•Assist the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
•Participate in events that demonstrate support for the community and increase business opportunities for the Bank
•Ensuring all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
3 – Risk & Compliance Focus
• Ensuring deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
•Complying with all policies/procedures related to all customer interactions and engagements
•Ensuring compliance with all regulatory requirements and the Banks compliance policies related to these requirements
•Ensuring the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
•Ensuring the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
•Ensure effective execution of “bad rate versus expected bad rate”/3rd Missed targets and limits as set by the Bank
•Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
•Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
•Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)
4 – Customer Service
• Ensure compliance with the Banks Customer Service Standard and relevant legislation
•Ensuring compliance with TCF principles
•Ensuring accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
•Ensuring you satisfy all the Banks customer’s financial needs and help them succeed financially
•Ensuring accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
5 – Training & Development
•Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
•Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
•Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Nature 1: | |
The Sales Consultant is the driving force to the growth of the Bank, by growing relationships with both existing and potential customers. You will be responsible for sourcing and developing new contacts/prospects and sales leads through our internal leads campaigns and your own referrals. The main focus of this position is to drive the Banks product bouquet through sales activities in a responsible manner. | |
Nature 3: | |
Motivation: |
KEY PERFORMANCE AREAS
Behavioural (COMP) AssertivenessEmpathyPleasant dispositionProfessionalismResilienceSelf starter |
Minimum Education Grade 12NQF6 |
Technical (COMP) Accuracy and SpeedComputer LiteracyCustomer FocusNumeracyPersuasive skillsSelling Skills |
All the best with your applications
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