Senior Manager (End User Support)

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Closing Date	2024/01/12
Reference Number	ETH231214-1
Job Number	19000226
Job Title	Senior Manager (End User Support)
Job Type	Permanent
Job Grade	T16
Division	Nil
Department	Customer Services
Branch	End User Support
Vacancy Group	INFORMATION MANAGEMENT
Reporting To	Deputy Head (Customer Services)
Location – Town / City	DURBAN
Location – Province	KwaZulu-Natal
Location – Country	South Africa
Job Purpose	Manages the key performance areas associated with the provision of a comprehensive End User Support service by determining the adequacy of current processes and procedures to support business information processing. This post reports to DEPUTY HEAD (CUSTOMER SERVICES)
Key Responsibility Areas	• Defines and aligns the immediate and short- and medium-term objective/plans associated with the End User Support Branch through participation with the strategic planning team. • Manages outcomes associated with acquisition, utilisation, productivity, performance, retention and reward of personnel within the branch. • Prepares capital and operating budgets for approval and controls expenditure against the approved budget allocations. • Manages processes associated with the review and/or formulation of draft policy frameworks and implementation of specific functional procedures, systems and controls. • Manages and controls the procedures, systems and applications associated with the provision of End User Support Services which includes the desktop and service Desk functional areas. • Providing strategic focus and enterprise view of project. Undertakes projects support special requirements, developments, and changes that are imperative due to changing corporate parameters. • Manages quality of service and performance standard of suppliers and initiates new relationships with specific suppliers. • Manages specific administrative and reporting requirements associated with the key performance and result indicators of the functionality.
Competencies	• Planning and organising. • Monitoring and control. • Operations. • Installation and integration. • User support • Interpersonal relationships • Communication. • Action and outcome orientation. • Resilience. • Impact and influence. • Team orientation. • Coaching and monitoring.
Essential Requirements	• Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field. • Valid motor vehicle driving license. • 6 Years relevant experience.
Preferred Requirements	• Degree (NQF Level 7) in the Information and Communication Technology (ICT) field. • 7 Years relevant experience.
Housing Subsidy	Yes
Leave	Yes
Medical Aid	Yes
Other Allowances	Car Allowance
Pension Fund	Yes
Remuneration	Total Remuneration Package (R1 133 379.00 – R1 445 084.00) PER ANNUM
13th Cheque	Yes
Contact Name	Hlengiwe Mhlongo
Contact Telephone	031 3227736