Senior Clerk (Customer Liaison & Recep)

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Closing Date	2024/01/12
Reference Number	ETH231219-8
Job Number	35003452
Job Title	Senior Clerk (Customer Liaison & Recep)
Job Type	Permanent
Job Grade	T06
Division	Marketing And Sales
Department	Strategic And New Development
Branch	Business
Vacancy Group	TRADING SERVICES
Reporting To	Senior Waste Consultant
Location – Town / City	Durban
Location – Province	KwaZulu-Natal
Location – Country	South Africa
Job Purpose	Provider a clerical support function to the Cleansing and Solid Waste Unit in respect of Public Relations/ Marketing.
Key Responsibility Areas	• Attend to customer queries relating to services rendered and capture on the electronic system for actioning. • Provide a reception service. • Maintain and control stock levels of bin liners. • Make follow up calls to customers to determine if queries have been resolved. • Maintain a list of customer account transfers to and from different properties.
Competencies	• Written Communication • Oral Communication • Attention to Detail • Problem Solving • Planning and Organising • Use of Technology • Data Processing & Analysis • Interpersonal Relationships • Communication • Service Delivery Orientation • Client Orientation and Customer Focus • Action Orentation
Essential Requirements	• Grade 12 (NQF Level 4) or equivalent. • 1 Year relevant experience • Computer Literacy.
Preferred Requirements	• N/A. • 2 Years relevant experience.
Housing Subsidy	Yes
Leave	Yes
Medical Aid	Yes
Other Allowances	N/A
Pension Fund	Yes
Remuneration	R 172 624.46 min / R 224 081.71 max pa. Basic Salary
13th Cheque	Yes
Contact Name	Human Capital -CSW
Contact Telephone	031 311 6251