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| Closing Date | 2024/01/12 |
| Reference Number | ETH231214-1 |
| Job Number | 19000226 |
| Job Title | Senior Manager (End User Support) |
| Job Type | Permanent |
| Job Grade | T16 |
| Division | Nil |
| Department | Customer Services |
| Branch | End User Support |
| Vacancy Group | INFORMATION MANAGEMENT |
| Reporting To | Deputy Head (Customer Services) |
| Location – Town / City | DURBAN |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
| Job Purpose | Manages the key performance areas associated with the provision of a comprehensive End User Support service by determining the adequacy of current processes and procedures to support business information processing. This post reports to DEPUTY HEAD (CUSTOMER SERVICES) |
| Key Responsibility Areas | • Defines and aligns the immediate and short- and medium-term objective/plans associated with the End User Support Branch through participation with the strategic planning team. • Manages outcomes associated with acquisition, utilisation, productivity, performance, retention and reward of personnel within the branch. • Prepares capital and operating budgets for approval and controls expenditure against the approved budget allocations. • Manages processes associated with the review and/or formulation of draft policy frameworks and implementation of specific functional procedures, systems and controls. • Manages and controls the procedures, systems and applications associated with the provision of End User Support Services which includes the desktop and service Desk functional areas. • Providing strategic focus and enterprise view of project. Undertakes projects support special requirements, developments, and changes that are imperative due to changing corporate parameters. • Manages quality of service and performance standard of suppliers and initiates new relationships with specific suppliers. • Manages specific administrative and reporting requirements associated with the key performance and result indicators of the functionality. |
| Competencies | • Planning and organising. • Monitoring and control. • Operations. • Installation and integration. • User support • Interpersonal relationships • Communication. • Action and outcome orientation. • Resilience. • Impact and influence. • Team orientation. • Coaching and monitoring. |
| Essential Requirements | • Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field. • Valid motor vehicle driving license. • 6 Years relevant experience. |
| Preferred Requirements | • Degree (NQF Level 7) in the Information and Communication Technology (ICT) field. • 7 Years relevant experience. |
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | Car Allowance |
| Pension Fund | Yes |
| Remuneration | Total Remuneration Package (R1 133 379.00 – R1 445 084.00) PER ANNUM |
| 13th Cheque | Yes |
| Contact Name | Hlengiwe Mhlongo |
| Contact Telephone | 031 3227736 |
All the best with your applications
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