Senior Manager (End User Support)

Closing Date2024/01/12
Reference NumberETH231214-1
Job Number19000226
Job TitleSenior Manager (End User Support)
Job TypePermanent
Job GradeT16
DepartmentCustomer Services
BranchEnd User Support
Reporting ToDeputy Head (Customer Services)
Location – Town / CityDURBAN
Location – ProvinceKwaZulu-Natal
Location – CountrySouth Africa
Job PurposeManages the key performance areas associated with the provision of a comprehensive End User Support service by determining the adequacy of current processes and procedures to support business information processing.
Key Responsibility Areas• Defines and aligns the immediate and short- and medium-term objective/plans associated with the End User Support Branch through participation with the strategic planning team.
• Manages outcomes associated with acquisition, utilisation, productivity, performance, retention and reward of personnel within the branch.
• Prepares capital and operating budgets for approval and controls expenditure against the approved budget allocations.
• Manages processes associated with the review and/or formulation of draft policy frameworks and implementation of specific functional procedures, systems and controls.
• Manages and controls the procedures, systems and applications associated with the provision of End User Support Services which includes the desktop and service Desk functional areas.
• Providing strategic focus and enterprise view of project. Undertakes projects support special requirements, developments, and changes that are imperative due to changing corporate parameters.
• Manages quality of service and performance standard of suppliers and initiates new relationships with specific suppliers.
• Manages specific administrative and reporting requirements associated with the key performance and result indicators of the functionality.
Competencies• Planning and organising.
• Monitoring and control.
• Operations.
• Installation and integration.
• User support
• Interpersonal relationships
• Communication.
• Action and outcome orientation.
• Resilience.
• Impact and influence.
• Team orientation.
• Coaching and monitoring.
Essential Requirements• Diploma (NQF Level 6) in the Information and Communication Technology (ICT) field.
• Valid motor vehicle driving license.
• 6 Years relevant experience.
Preferred Requirements• Degree (NQF Level 7) in the Information and Communication Technology (ICT) field.
• 7 Years relevant experience.
Housing SubsidyYes
Medical AidYes
Other AllowancesCar Allowance
Pension FundYes
RemunerationTotal Remuneration Package (R1 133 379.00 – R1 445 084.00) PER ANNUM
13th ChequeYes
Contact NameHlengiwe Mhlongo
Contact Telephone031 3227736

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