Ethekwini Finance

1. Call Centre Agent
2. Principal Clerk (Supplier Database)
3. Driver Messenger

Call Centre Agent

Closing Date	2024/04/12
Reference Number	ETH240327-1
Job Number	71000232
Job Title	Call Centre Agent
Job Type	Permanent
Job Grade	T07
Division	Call Centre
Department	Revenue
Branch	Callcentre And Correspondence
Vacancy Group	Revenue Management Unit
Reporting To	Supervisor (Call Centre)
Location – Town / City	Durban
Location – Province	KwaZulu-Natal
Location – Country	South Africa
Job Purpose	To execute proper and correct administration and control over operation and revenue billing services rendered by the municipality.
Key Responsibility Areas	Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality. Provides relevant revenue related information on various services provided/ offered by the Municipality. Performs Administration functions to maintain a high standard of customer service. Processes all applicable administrative requirements for registration of new and/or existing Municipal customers. Processes all applicable administrative requirements for termination of existing municipal customers. Administrates all name change requests. Attends to all valuation roll changes and property registration enquiries. Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service. Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service. Assists consumers to register / create profiles on the eServices.
Competencies	Attention to Detail. Ethics and Professionalism. Organizational Awareness. Problem Solving. Business Processes. Use of Technology. Communication. Client Orientation and Customer Focus. Resilience. Learning Orientation.
Essential Requirements	Grade 12 (NQF Level 4) or equivalent. 2 Years relevant experience. Computer Literacy.
Preferred Requirements	Grade 12 (NQF Level 4) and an Administrative certificate. 3 years relevant experience
Housing Subsidy	Yes
Leave	Yes
Medical Aid	Yes
Other Allowances	N/A
Pension Fund	Yes
Remuneration	R208 686.56/R270 896.51 PA
13th Cheque	Yes
Contact Name	Human Capital -Finance
Contact Telephone	0313227305

Principal Clerk (Supplier Database)

Closing Date	2024/04/12
Reference Number	ETH240326-8
Job Number	31000754-2
Job Title	Principal Clerk (Supplier Database)
Job Type	Permanent
Job Grade	T07
Division	Nil
Department	Policy And Support Services
Branch	Supplier And Empowerment Management
Vacancy Group	Supply Chain Management
Reporting To	Supplier Database Administrator
Location – Town / City	Durban
Location – Province	KwaZulu-Natal
Location – Country	South Africa
Job Purpose	Responsible for maintaining and updating the credibility of the database for contracts, suppliers and service provider’s registration and correct capturing and correct of desktop accreditation information.
Key Responsibility Areas	Capture BEE information and allocates preferential points.Ensures accuracy of the information captured, conducts comprehensive desktop verification of companies claiming BEE Status.Captures, updates, and maintains tax clearance certificates onto the system.Undertakes report writing for desk top evaluations of suppliers and contractors and submits to Manager.Advises and assists service providers with the information of where to obtain work opportunities within Council.Creates files for all new and accredited applications.Liaises with prospective service providers, advising them on completion of Targeted Procurement documentation.Attends to queries telephonically or via email.
Competencies	Business Communication.Consulting.Advice and Guidance.Operations.User Support.Communication.Service Delivery Orientation.Resilience.Learning Orientation.Impact and Influence.
Essential Requirements	Grade 12 (NQF Level 4) or equivalent.2 Years relevant experience.Computer Literacy.
Preferred Requirements	Grade 12 (NQF Level 4) and an Administrative Certificate.3 Years relevant experience.
Housing Subsidy	Yes
Leave	Yes
Medical Aid	Yes
Other Allowances	N/A
Pension Fund	Yes
Remuneration	R208 686.56 – R270 896.51 Per Annum
13th Cheque	Yes
Contact Name	HR FINANCE
Contact Telephone	031 311 1623

Driver Messenger

Closing Date	2024/04/12
Reference Number	ETH240326-6
Job Number	31000742
Job Title	Driver Messenger
Job Type	Permanent
Job Grade	T04
Division	Nil
Department	Administration And Business Systems
Branch	Administration
Vacancy Group	Supply Chain Management
Reporting To	Administration Officer
Location – Town / City	Durban
Location – Province	KwaZulu-Natal
Location – Country	South Africa
Job Purpose	Provides a messenger service to and from outlaying sections of the various Supply Chain Management Branches and other Departments / Units including the Post Office.
Key Responsibility Areas	Provides a motorised messeger/delivery/collection service of documents/correspondence/materials/equipment from various Departments/Units.Records outgoing correspondence and obtains necessary receipts.Opens mail and separate invoice from other correspondence and hands it to the relevant employees within the Branch for distribution.Assists in various Divisions with general filing.Cleans and washes the delivery vehicle.Changes tachograph charts, dails, for Branch vehicles.Ensures that Branch vehicles are accounted for at the end of each day and locked up in parking area.Ensures delivery vehicles is roadworthy and reports all defects.
Competencies	Oral Communication.Vehicle Safety.Driving Behavior.Learning Orientation.Service Delivery Orientation.Accountability and Ethical Conduct.Resilience.Team Orientation.
Essential Requirements	Grade 12 (NQF Level 4) or equivalent.Valid motor vehicle driving licence.3 Months relevant experience.
Preferred Requirements	6 Months relevant experience. Special ConditionsAbility to read and write.
Housing Subsidy	Yes
Leave	Yes
Medical Aid	Yes
Other Allowances	N/A
Pension Fund	Yes
Remuneration	R133 660.78 – R168 585.57 Per Annum
13th Cheque	Yes
Contact Name	HR FINANCE
Contact Telephone	031 311 1623

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