Absa Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Enterprise Banker pipeline
2. Financial Adviser AIFA (FAIS)
3. Customer Service Advisor – Intern
4. Investment Banker
5. Junior Learner
6. Customer Refresh Support
7. Custody Operations Officer
8. SME Banker
9. IT Channels & Applications Support Analyst

Enterprise Banker pipeline

Job SummaryProvide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client’s working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
 
Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
 
Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
 
Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Financial Adviser AIFA (FAIS)

Job SummaryProven track record in Investment Advice, Holistic Financial Planning and Estate Planning.

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants).
• Customer Experience: To provide service excellence and achieve customer satisfaction
• Risk & Control: Ensure that staff members where applicable, i.e., Planner Assistants have a clear
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system on a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statement.

Requirements

• Minimum 120 FAIS credits qualification a must
• RE5 certificate a must
• CPF qualification an added advantage

Customer Service Advisor – Intern

Job SummaryDispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Job Description

40%

Cash counter service :

• Cashing of cheques and withdrawals.
• Supervising other tellers at the counter
• Process both cash and cheque deposits/credits
• Purchase and sale of foreign currencies
• Answer general customer enquiries at cash counter
• Balance cash in own till and assist other tellers for balancing in case of need
• Groom vouchers for onward processing at the central processing unit or back-office
•  cross-selling of bank products and services
• Provide referral services to the customers on bank products
• Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Back up ATM card printing.

30%

Cash management – strong room custodianship:

• Cash sorting and repatriation.
• Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
• Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
• Ensure cash is packaged correctly by front-line Customer Service Advisors.
• Recommend re-order levels of cash to the Head custodian as per demand.
• Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
• Basically work as co custodian
• Manage Tellers and Vault interaction.

20%

Cash management –ATM’s:

• Restock the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
• Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
• Reconcile ATM cash daily. Independently per ATM
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
• Visit all ATM’s within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
• Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader

10%

Colleague:

• Provide cover for Branch custodian
• Provide honest, direct, and constructive feedback to other

• Share knowledge experience and best practice with team members

Risk and Controls Objectives

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Technical skills / Competencies

Competencies:

• Strong numeracy skills
• Excellent attention to detail
• Leadership skills

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Essential

• Detailed knowledge of the banks processes and rigour requirements related to cash
• Cash handling knowledge
• Systems knowledge

Preferred

Cash management and banks knowledge

Experience & qualification

Proven track record in dealing with physical cash

Preferred

• Graduate

TRAINING REQUIREMENTS SPECIFIC TO THE ROLE

Essential

•  training
• Telephone skills
• PD team member training
• Discipline and Grievance
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
• Fraud Prevention/Awareness
• Operational awareness
• ATM training

Preferred

• Customer Service
• PC Skills including Keyboard skills
• Product Training
• General training on internal audit practice

Key issues over the next 12 – 24 months

• Completing the Skills Workbook

Additional details

(of exceptional aspects of demands of the role)

• The role requires working on non-business days on a regular basis.

Absa Behaviour

(of particular importance to this role)

• Drive Performance

• Delight Customers
• Build Pride and Passion
• Execute at Speed
• Grow Talent and Capability
• Protect and Enhance our Reputation

Additional criteria qualities

• High level of personal integrity and honesty

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Investment Banker

Job Description

Seasoned DCM Investment Banker to be responsible for origination, structuring and execution of bond and securitisation transactions for public institutions, banks and corporates based in South Africa. Actively market capabilities to key decision makers at these institutions (CEO, CFO, Treasurer). Will provide rating advisory services to clients to order to facilitate access to the debt capital markets and engage regularly with the fixed income investor community to understand investors’ appetite and investment criteria for securitisation paper and corporate debt. Existing relationships with regular issuers and with South African investors would be advantageous. 7 plus years in DCM Investment Banking with specific securitisation or Debt Capital Markets experience is required.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Junior Learner

Job SummaryParticipate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.

Job Description

Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting.

EducationGET Certificate: Business, Commerce and Management Studies (Required)

Customer Refresh Support

Education: Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

Custody Operations Officer

Job Summary• Global and Local Custody operations handling.
• The effective handling and settlement of all security transactions on behalf of the bank’s clients and keeping all records up to date in a manner that will reduce the incidence of risk to the bank.
• Ensuring IT security and best practice is maintained and day to day smooth running of the securities system.
• Primary contact with clients ensuring that the quality of service provided is of international standard and work with the supervisor/manager to improve standards to level expected by Bank clients.

Job Description

Operations & Risk Management

• Process client trade and corporate actions instructions on the securities system.
• Ensure settlement of trades and corporate actions on due date.
• Maintenance and recording of all transactions in a timely manner.
• Ensuring that client receives error free custody reporting from the system.
• Reconciliation of client entitlements in respect of the relevant corporate actions not limited to cash dividends, bonus and rights issues.
• Ensure prompt collection of income entitlements.
• Ensure prompt collection of cash dividend paid by companies.
• Ensure proper record keeping/capture of all corporate events.
• Securities and cash reconciliation exercise where applicable on a daily basis.
• Securities system dashboard management to ensure that all daily deliverables are met.
• Liaise with Global markets for FX rates booking and confirmation in respect of clients trades and funds repatriation (where needed).
• Liaise with bank commercial operations for cash processing.
• Filing of all documents used in the course of work.

Client Services

• Respond to clients on all custody related operational matters.
• Ensure proper follow up with clients until resolution of any issues.
• Pro-actively take the lead with clients to avoid any settlement delays or failure where possible.
• Provide any market information to the client as and when requested (per SLA)
• Understanding and operating in line with the business’s risk management framework.
• Participate actively in product risk review exercise and provide input where necessary.
• Mitigating operational risk and diligent risk event monitoring and reporting.

Client services & Others

• Respond to clients on all custody related operational matters.
• Ensure proper follow up with clients until resolution of any issues.
• Pro-actively take the lead with clients to avoid any settlement delays or failure where possible.
• Provide any market information to the client as and when requested (per SLA)
• Contribute where possible in minimizing the department’s cost with smart ways of working.
• Contribute where possible in identifying revenue opportunities.

Preferred education and experience

• Diploma or B- Commerce degree
• 3 years’ experience in a securities services business

SME Banker

Job SummaryProvides financial services to meet client specific needs to promote, market and sell Financial Solutions in accordance with relevant legislation, to meet sales targets and achieve strategic business objectives.

Job Description

Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Customer Experience: To provide service excellence and achieve customer satisfaction | : | : | : | :

Education: Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

IT Channels & Applications Support Analyst

Job SummaryWork as part of an agile team to provide application support for specified tech products & services. This includes Second line support, optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services and creating of SOPs for first level support teams.

Job Description

Qualifications & Experience

• A Bachelor’s degree in Computer Science, Information Systems, or a related field. A master’s degree will be an added advantage.
• 3 years technical experience with a broad range of technology platforms.

• Recognized Service Delivery frameworks like ITIL V3/4, and agile project management certifications will be an added advantage.
• In-depth knowledge of digital customer journeys
• Minimum 2-3 years’ Application Diagnostic and Management Experience.
• Understanding of Cloud platforms e.g. Azure, AWS & Google Cloud Platform
• Some knowledge of OAuth, Open Connect ID and SAML, preferably with an understanding of AD
• Familiar with Containerization technologies like Docker & or orchestrators like Kubernetes, OpenShift

Click here to apply

All the best with your applications.