Nedbank Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Service Consultant – Matatiele
2. Recoveries Officer
3. Service Consultant – George, ZA
4. Credit Systems Specialist
5. Service Consultant – Mthatha, ZA
6. Collections Consultant
7. Enterprise Data Steward
8. Data Steward
9. Team PA: Energy Finance
10. Software System Designer II
11. Software Developer II
12. Service Centre Agent – Johannesburg, ZA
13. Service Consultant – Cape Town, ZA
14. Systems Engineer
15. NDCRS Agent
16. BI Analyst
17. Private Banker
18. Data Scientist
19. Project Coordinator
20. Talent Acquisition Consultant

Service Consultant – Matatiele

Requisition number: 132871

Closing date: 12 March 2024

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

1 – 2 years

Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Recoveries Officer

Requisition Number and Talent Acquisition Contact

REQ: 133215

Location: Sandton, Johannesburg

Closing Date: 11 April 2024

Talent Acquisition: Saranya Govender 

Job Family

Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Self: Technical

Job Purpose

Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures; which results in reduced costs and losses for the bank.

Job Responsibilities

• Maintanance of Default and Recoveries system/ SAP by daily capturing of cashflows and maintaining of impairments.
• Allocation of funds in the department’s suspense account.
• Arrange settlements with clients
• Monitoring of costs versus recoveries for on and off balance sheet matters.
• Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
• Validating of payments into clients accounts daily, General Ledger.
• Returns daily (pay no pay)
• Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
• Validation and payment of invoices received from vendors by consolidating the payment file
• New handovers from regional risk to legal recoveries.
• Request original security documents from Securities department.
• Request evaluations on all assets from Evaluations department.
• Liasing with the Insurance division to check whether the fixed properties are insured or not.
• Allocation of work to external stakeholders (vendors)
• Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
• Performance management of vendors as per the SLA.
• Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
• Engage with various departments for various processes (student loan, debt review, admin support etc)  
• Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
• Maintaining evaluations register by capturing on a diary system.
• Processing monthly work in progress sheet
• Requesting cheques by completing a cheque requesition.
• Completing a Debit Credit Waste Capturing.
• Completing monthly Operations Committee Meeting reports.
• Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
• Pre-checks on new handovers from the region.
• Requesting securities from Security department.
• Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
• Debt management.
• Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
• Issuing settlement letters to clients.
• Conducting monthly operational meetings with vendors.
• Preparing loss reports (written off accounts)
• Requesting documentation from external vendors (legal documents, death certificates etc)
• Processing refunds by requesting documentation from external clients and seeking approval from management.
• Completing monthly vendor trackers.
• Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.  
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma: Paralegal Studies , AIPSA

Minimum Experience Level

2 – 5 years banking/collections

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Work Standards
• Managing Work

Service Consultant – George, ZA

Service Consultant

Requisition Number-131270

Closing date- 09 April 2024

Location: George – Western Cape

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Preferred Qualification

• Must have completed a higher Certificate in Banking Services – NQF5

Essential Qualifications – NQF Level

• Diploma

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Credit Systems Specialist

Talent Acquisition Consultant and Requisition Details

REQ 133225  –  Twanette Coetser

Closing Date  –  16 April 2024

Cluster & Location

Total Business Banking and Retail – CVM – Credit Support  

Lakeview, Gauteng

Career Stream

Commercial Support

Leadership Pipeline

Manage Self: Operational

Credit Systems Specialist

Job Purpose

Ensure compliance with internal policies and procedures, verify, authorize, release, prepare, capture, reconcile, and confirm all inputs within service level obligations. Promptly escalate any issues to the Departmental Head in alignment with Nedbank’s business strategy

Job Responsibilities

• Actively seek opportunities to enhance business processes and systems within Nedbank. Recommend effective ways to operate, adding value to the organization.
• Develop relevant product offerings based on thorough research and segment insights. Understand competitive pricing and align the products with client needs.
• Provide strategic advice to drive business value. Ensure that our offerings align with business requirements and contribute positively to Nedbank’s success.
• Ensure our products adhere to all compliance, operational risk, and security standards. Follow legal, risk, and compliance governance processes diligently.
• Efficiently address problems as they arise. Utilize appropriate problem identification techniques to propose effective solutions.
• Collaborate with colleagues, influence stakeholders, and inspire others to deliver within agreed timelines. Effective resource management is crucial.
• Develop sound business cases to support revenue growth.
• Innovate processes or products to create cost efficiencies. Understand budget requirements and set realistic targets.
• Manage costs throughout the Project Life Cycle. Negotiate with suppliers and minimize unnecessary expenses.
• Ensure client satisfaction by actively driving the development and implementation of solutions.
• Be the primary point of contact for all stakeholders during the project life cycle. Keep them informed and engaged.
• Engage with internal and external stakeholders to ensure enhancements match business requirements.
• Regularly review Nedbank and Business Unit Plans. Ensure that delivered systems, processes, services, and solutions align with our strategic objectives and values.

Minimum Experience Level

• 2-3 years Credit systems & processes experience.
• 2-3 years relevant experience in Credit products.

Preferred Experience and Technical Skills

• 2-3 years Business Analysis / Business Intelligence experience.
• Experience in a coding language would be beneficial (SQL or SAS).
• Experience building Power BI reports and using DAX.
• Elevated interest in digitisation & automation.
• MS Dynamics 365.

Requirements

• NQF5 or Tertiary qualification in Business, Finance or Computer Science.
• Product Owner or related SAFe Agile certification would be an advantage.

Service Consultant – Mthatha, ZA

Service Consultant

Requisition Number-133186

Closing Date-11 April 2024

Location

Mthatha CBD

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Collections Consultant

Requisition Number and Talent Acquisition Contact

REQ: 133211

Location: Sandton, Johannesburg

Closing Date: 12 April 2024

Talent Acquisition: Saranya Govender 

Job Family

Credit

Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Technical

Job Purpose

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

• Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
• Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
• Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
• Maintain client satisfaction by responding to general queries on risk or arrears timeously.
• Contribute to team dynamics by sharing knowledge and ideas.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Ensure client account status are correct by checking the account history details on the system.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Credit Management

Minimum Experience Level

2 years experience in credit collections

Technical / Professional Knowledge

• Banking knowledge
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Negotiation skills
• Product Knowledge
• Relevant Nedbank Human Resources policies and practices
• Administrative procedures and systems

Behavioural Competencies

• Communication
• Collaborating
• Decision Making
• Stress Tolerance
• Work Standards
• Managing Work

Enterprise Data Steward

Requisition Details & Talent Acquisition Contact

REQ 132945 – Keabetswe Modise

Job Family

Risk, Audit and Compliance

Career Stream

Operational Risk

Leadership Pipeline

Manage Self: Professional

Job Purpose

The Data Steward is a data governance role within Nedbank that is responsible for ensuring the quality and fitness for purpose of the organization’s data assets, including the metadata for those data assets. To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.

Job Responsibilities

• Provide data management services for the GT Data domain and Enterprise Data Warehouse that spans more than one cluster. Coordinate with clusters to ensure complete view of data in the data warehouse throughout the organisation and inform and implement the decisions of the data governance council.
• Provide strategic oversight and ensure governance controls are in place to appropriately govern processes within Group Technology and data warehousing ecosystem. Actively collaborate with stakeholders to maintain alignment of Nedbank’s data practices to industry, mature the practice and entrench within the operations of Nedbank.
• Maintain up to date knowledge of latest developments in data ecosystem, carry out research and consult industry experts regarding best practice, regulation, and technology trends, build external networks that facilitate deeper understanding, attend relevant forums.
• Engage with stakeholders to obtain an understanding of their data warehousing needs. Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data policies, management practices, processes, training requirements etc. 
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Provide strategic input into the Enterprise Data Strategy on Management and Governance of data in the data warehousing environment to create alignment and to leverage opportunities for data reuse. 
• The implementation of Data Governance policies while executing data management services on projects or daily business  operations in all GT domains and Data Warehousing Environment.
• Contributing to the development of standards for data within the data GT domains in alignment with the Nedbank Group and provide oversight and assurance on adherence to governance standards. 
• Documenting and communicating the rules and standards around the data in all Group Technology domains.
• Defining data quality rules and business meta data in collaboration with the source data owners for all data elements loaded to the Nedbank Data Reservoir
• The translation of business defined data quality rules to technical data quality rules which will be executed when data is loaded to the Nedbank Data Reservoir
• The refinement of data quality rules based on data consumer requirements which initiates data quality remediation efforts in collaboration with data source owners in GT.
• Ongoing monitoring and resolution of data quality issues pertaining to data in the GT domains.
• Validating automated data lineage and mapping of data lineage manually.
• Establishing and maintaining collaborative partnerships with data owners in Group Technology and data consumers, represented by various Clusters in the Nedbank Group (Exco, Manco, and Regulatory Reporting). 
• Evaluating business requirements and acts as liaison between data owner and data consumers to ensure business value is derived.

Qualification Requirements

• Advanced Diplomas/National 1st Degrees
• Data Management (DAMA) Certification, Certification/formal training in relevant technology

Essential Certifications

• DAMA certified data management professional (CDMP) or similar data management certification

Minimum Experience Level

• 5-7 years’ experience is in a data management /business role.
• High-level Understand BCBS239/RDARR, POPIA, GDPR and another relevant regulatory knowledge.
• DAMA

Technical Knowledge

• Ab Initio stack
• Metadata Hub (implementation of lineage, data glossary) 
• ExpressIT (capturing data quality rules, testing, profiling, implement rules),
• Data analysis Basic concepts
• Write and read SQL code

Professional Knowledge

• Nedbank policies and procedures
• Relevant regulatory, compliance and risk legislation
• Industry trends
• Business Acumen
• Relevant software and systems knowledge
• Banking knowledge
• Research methodology
• Principles of financial management
• Governance, Risk and Controls
• Operational risk management

Behavioural Competencies

• Adaptability
• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills

Data Steward

Requisition Details & Talent Acquisition Consultant

128620 – Keabetswe Modise

Job Family

Risk, Audit and Compliance

Career Stream

Operational Risk

Leadership Pipeline

Manage Self: Professional

Job Purpose

To provide data management services for the client data domain that spans more than one cluster. Ensure a complete view of client data throughout the organisation and inform and implement the decisions of the data governance council.

Job Responsibilities

• Engage with stakeholders to obtain an understanding of their data quality practices to contract, manage and meet expectations.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of data quality objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on data quality practices.
• Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups.
• Collaborate and maintain relationships internally by communicating business requirements and assist in the buy-in and usage of products and services to enhance efficiencies and improve delivery to stakeholders.
• Participate in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (eg.
• Social responsibility, Nedbank Green Strategy).
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank.
• Responsible for implementing a wide range of data management services on client data as required.
• Identifies client data quality concerns, conducts root cause analysis and provides feedback to the data governance council and data management competency centres of excellence.
• Be consulted for input on, and be informed of, all data management services as they relate to client data.
• Provide input into, and advice on the alignment between data quality and Nedbank clusters’ risk profile and risk appetite by recommending corrective action or mitigating strategies.
• Provide input, related to data quality deliverables, into the Group Operational Risk Management (GORM) budget in line with Finance requirements and business plans.
• Contract deliverables, services and pricing with Nedbank clusters and agree transfer pricing allocation to clusters.
• Utilise budget allocation effectively by implementing enhancements to data governance practices and improve efficiencies for the benefit of stakeholders.
• Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
• Share operational risk related knowledge, resources and practices (e.g. internal loss data, trends and industry benchmarks) with team and stakeholders during formal and informal interaction to enable up-skilling.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Masters Degree

Essential Certifications

• DAMA certified data management professional (CDMP) or similar data management certification

Minimum Experience Level

• 5-7 Years’ experience in Data Analyst / 3-5 years in Stewardship 

Technical / Professional Knowledge

• Nedbank policies and procedures
• Relevant regulatory, compliance and risk legislation
• Industry trends
• Business Acumen
• Relevant software and systems knowledge
• Banking knowledge
• Research methodology
• Principles of financial management
• Governance, Risk and Controls
• Operational risk management

Behavioural Competencies

• Adaptability
• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills

Team PA: Energy Finance

Job Purpose

To provide operational support to management by planning; coordinating and managing administrative business activities in order to assist management to fulfil its mandate for Nedbank.

Job Responsibilities

•Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
•Participate and support corporate responsibility initiatives for the achievement of business strategy.
•Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
•Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) againt employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
•Coordinate project changes through stakeholder engagement.
•Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
•Source service providers by complying to procurement process.
•Mitigate risk by estimating probability and impact of risks and by developoing and implementing actions to counter threat of risk.
•Identify and resolve work obstacles by tracking and monitoring progress against project plans.
•Support the evolution of Nedbank’s culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends .
•Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
•Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
•Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
•Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines .
•Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
•Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
•Provide advise and support to business regarding Employee Engagement and Communicationthrough engagement with internal stakeholders.
•Provide advice to stakeholders by analysing return on investment for systems; product and projects.
•Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
•Identify training courses and career progression for self through input and feedback from management.
•Ensure all personal development plan activities are completed within specified timeframe.
•Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
•Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

Secretarial Diploma , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

5 years secretarial experience in a corporate or client service environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Governance, Risk and Controls

Behavioural Competencies

• Applied Learning
• Collaborating
• Initiating Action
• Stress Tolerance
• Quality Orientation
• Managing Work

Software System Designer II

Requisition Details & Talent Acquisition Consultant

REQ 130193 Thembi Mtshali

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

“To translate business , other stakeholder requirements and user stories into system requirement and act as a link between business analyst, other requirements stakeholders and the software team
To translate overarching end to end design into detailed designs across multiple asset(s) groupings (higher level of complexity) and provide technical leadership to the software developers and other designers. Contributes to growing\evolving the Design discipline to keep abreast with best practices to enable Nedbanks technology strategy. “
 

Job Responsibilities

• Ensure an understanding of system requirements and end to end design to produce the detail design
• Ensure understanding of system landscape, standards, legislation and governance to provide effective technical requirements 
• Provide asset(grouping) level requirements based on analysis in terms of business and stakeholder requirements 
• Understand existing and new  technology /domain in detail in order to provide effective designs 
• Understand the operational environment and impact of design on the specific environment 
• Accountable to analyse and produce detailed Designs as per the requirements received 
• Understand existing and required data in order to Support the domain  
• Provide input into test plans and cases on a system level
• Provide or Build On Existing System Use Cases(optional) and sequence,  Class, System Flow, Activity, Component  diagrams 
• Produce Designs that Realise the strategic direction / architecture of the organisation  to the best of their ability, based on the end to end solutions and technology road map 
• Collaborate with the key impacted stakeholders
• Evaluate options for risk alternatives and make recommendations to minimise risk to the organisation 
• Identify and develop mitigation plans for dependency and system conflicts
• Conduct impact analysis for system\application enhancements or new Innovation 
• Understand, interpret and reviewEnd to End Solution Design
• Ensure the delivery of quality minded designs including  input to (EQA review) for quality testing 
• Contribute to integration test packs 
• Conduct Trouble shooting sessions and assisting developer with queries
• Collaborate effectively with  all key project stakeholders 
• Update the asset knowledge base  (Technical documentation, Lessons learned , training documentation etc.) 
• Ensure work product or design enables architect target state fulfilment 
• Support the achievement of the  business strategy, objectives and values 
• Stay abreast of developments in field of expertise  of systems analysis and design
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities 
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self development both by mentoring developers and designers and being mentored
• Contributes to growing\evolving the design discpline to keep abreast with best practices and to enable Nedbanks technology strategy.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree, National Diploma in Information Technology

Preferred Certification

• Certificate in relevant solution design methodologies where available 
   

Minimum Experience Level

•  5+ year’s experience in design

Types of exposure

• Proven application of creative and innovative skills
• Senior Developer Experience
• Trouble shooting Experience
• Technical leadership
• Operational Experience in Technology/ product
• Credibility in organisation
• Working with various groups to identify alternative solutions to a problem (JAD)
• Managing conflict situations
• Sharing information in different ways to increase stakeholders understanding
• Requirements/ Systems analysis experience
• Architectural thinking
• Senior Developer Experience
• Strong technical acumen on how the technical landscape fits together
• Broad understanding of end to end landscape, specialisation in one or more domains  
• Experience in end to end requirements traceability    “
   

Technical / Professional Knowledge

• Mobile application development (advance)
• .net Maui
• Agile Estimation and Prioritisation (not specific to Agile) (advanced)
• Data Modelling (advanced)
• Design Patterns (advanced)
• Diagramming and Modelling (advanced)
• IT Application (advanced)
• IT Domain Knowledge (advanced)
• IT Knowledge (advanced)
• Software Quality Assurance  (advanced)
• Systems Design (advanced)
• “Trouble Shooting ability (advanced)
• IT Feature / Product / Business Analysis  (Advanced)
• Requirements Analysis and Design Definition (Advanced)”

Behavioural Competencies

• Decision Making
• Managing Work
• Quality Orientation
• Building Partnerships
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials

Software Developer II

Requisition Details & Talent Acquisition Consultant

Software Developer II(131639) – Thembi Mtshali

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

Individual will pay the role of Devops engineer working within the production and innovation streams. He will be working on an inhouse application called enterprise content services
 

Job Responsibilities

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in relevant field
• Diploma / Certificate  in multiple  languages

Preferred Certifications

• Certificate in relevant language where available

Minimum Experience Level

• 5-year experience in programming experience

Type of Exposure

• IBM FileNet P8
•  ICN navigator
• IBM Content Manager OnDemand
• HP extremely formally open text
• IBM BPM
• IBM Enterprise Records
• IBM Deployment Manager
•  ICC (IBM content collector)

Technical Knowledge

• Platforms:

Linux, Z/Linux, AIX, AWS, Docker and Kubernetes, Windows

• Tools:

Jest, Karma and Selenium Web Driver (Rest Assure), JMeter, EA (Sparx Enterprise Architect), IntelliJ, DB ever, Oracle SQL Developer, WS FTP Pro, VPN Client, putty

• Languages:

C++, Java2.0, J2EE, SWING, J2SE 1.6/1.7/1.8, JEE 5.0, PL/SQL, Apache-Camel, Microservices, Spring, Spring Boot, Spring RESTful web services, Hibernate, Elastic search, Kafka, Struts 1.X, 2.X, EJB3, JPA 3,

• Scripting Languages:

DOJO, JavaScript, Angular JS, HTML5, CSS, React JS, NodeJS and Vue JS

• Databases:

MySQL, MongoDB, Oracle, PostgreSQL database, and IBM DB2

• Application and Web Servers:

Jetty, Web Logic 10.X, Web Sphere 7/8/9, Tomcat and Web Sphere MQ

• Products:

IBM FileNet P8, ICN navigator, IBM Content Manager OnDemand, HP extremely formally open text, IBM BPM, IBM Enterprise Records, IBM Deployment Manager, and ICC (IBM content collector).

• Build Tools:

Maven and Ant

• CI| CD:

Jenkins and Bamboo

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Service Centre Agent – Johannesburg, ZA

Career Stream

CALL CENTRE (Service)

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client’s query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Certifications

Call Centre and Post Matric will be added advantage

Minimum Experience Level

Minimum experience of 6 – 12 months in call centre environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

Service Consultant – Cape Town, ZA

Service Consultant

Requisition Number-133197

Closing Date- 08 April 2024

Location

Kenilworth

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Systems Engineer

Job ID

133059 (IBM SIM and SAM)

Closing Date: 10 April 2024

Job Family

Information Technology

Career Stream

It Operations

Leadership Pipeline

Manage Self: Operational

Job Purpose

To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software such as operating systems; data management products; office automation products; embedded systems; and other utility enabling software and related equipment.

Job Responsibilities

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc). Achieve business strategy (eg: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank. Add value to Nedbank by supporting the implementation of new processes; policies and systems. Deliver all tasks on due date and meet standards by taking guidance of senior Systems Engineers.Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.Ensure due dates are met by running reports that support team decisions . Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel assisting with repairs. Ensure client needs are met by participating in client progress reports. Ensure the correct and effective use of system hardware and software through applying policies; procedures and standards.Ensure issues are addressed timeously by observing system hardware or software failure processes.Review alerts and report malfunctioning computer hardware; software and/or components to relevant parties through supervision. Comply with risk standards through analysing root cause and planning repair procedures under supervision. Support business process by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment (i.e. in hardware across all environments ) through supervision in a non productive environment.Ensure problems are resolved by investigating potential and actual service problems and by escalating to relevant parties.Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products. Address incidents of a standard nature through guidance and instruction of senior staff. Ensure smooth work flow by participating in Disaster Recovery (DR) procedures. Ensure adherence to organisational process by aligning to the relevant policies standards and procedures. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.Understand and embrace the Nedbank vision and values by demonstrating the values through interaction with team and stakeholders.Contribute to the achievement of team goals by ensuring that own contribution and participation.Create and manage own career through guidance and support of management; department and colleagues.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.Ensure knowledge management; continuity and team success through constructive participation in a diverse team and by sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: Staff surveys etc). Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products. Ensure due dates are met by running reports that support team decisions .

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant technical qualification (Computer Science, IT)/ certification (Programming/IT)

Minimum Experience Level

4 years’ experience with: IBM SIM and SAM first prize. Linux, Mainframe, DB2, Windows Server, F5, DataPower, WebSphere Application Server (WAS)

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Information Technology concepts
• Single Operating system
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Enigeering Concepts

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work

NDCRS Agent

Requisition Number and Talent Acquisition

REQ: 133019

Location: Sandton, Johannesburg

Closing Date: 9 April 2024

Talent Acquisition:  Saranya Govender 

Job Family

Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Self: Operational

Job Purpose

To provide administrative assistance to enable effective functioning of Nedbank Recovery Business Unit.

Job Responsibilities

• Contribute to Business Units cost savings by operating within the set budget.
• Maintain quality of entries and reports by complying with the processes, policies and procedures.
• Maintain external client satisfaction by responding to client account queries timeously.
• Build and maintain working relationships with internal stakeholders by providing timeous feedback on requests.
• Action 3rd payment instruction from the manager by completing the transfer form on the system and sending to Business Service Team (BST).
• Perform daily General Ledger reconciliations by monitoring payments into bank account and allocating suspense account entries to correct client accounts.
• Inform Recoveries Manager of payments into account by preparing and sending excel spreadsheet reconciliation.
• Update client accounts by capturing transfers from Recoveries Manager to the respective clients on the system.
• Update client history and current status by capturing actual Recoveries on Data and recovery (D&R) the system.
• Process Service Providers general payments by capturing invoices on P2P system for further processing.
• Verify Asset Based Finance (ABF) account by checking on the system.
• Validate accuracy and allocation of entries posted to the General Ledger (GL) by checking the daily GL accounts and reports.
• Maintain and update the administration files and legal documents by copying and physical filing of all documents.
• Ensure security of client original documents on site by storing the documents in the safe and managing the custody (keys).
• Ensure security of old original documents by sorting in boxes and sending the documents to metrofile.
• Manage stationery inventory by ordering, storing and issuing stationery for the department.
• Prepare for the monthly meeting by compiling and sending meeting packs to all stakeholders and taking minutes in the meetings.
• Process client refunds by capturing transfers to clients’ accounts on Data Capture Waste Centre.
• Receive and check completeness of new handover reports by physically inspecting the files.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Maths and Accounting.

Minimum Experience Level

1 year general banking experience

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge

Behavioural Competencies

• Applied Learning
• Building Customer Loyalty
• Communication
• Collaborating
• Planning and Organizing
• Quality Orientation

BI Analyst

Requisition Details & Talent Acquisition Contact

131682 – Thembi Mtshali

Job Post End Date: 7th March 2024

Job Family

Information Technology

Career Stream

It Application Development

Leadership Pipeline

Manage Self: Technical

Job Purpose

To provide specific insights into all the functions of the Nedbank Group in order to enable informed decision making at all levels.

Job Responsibilities

• Conduct research by undertaking and documenting feasibility and impact study.
• Create a proposed solution based on the Business Requirements Definition (BRD).
• Produce a High Level Design (HLD) using the BRD.
• Deliver final solution by obtaining customer acceptance and sign off.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Engage and agree proposed solution as contained in High Level Design (HLD) Document by iterative engagements with clients.
• Conduct regular feedback sessions with developers to ensure alignment with technical specifications.
• Build collaborative relationships by assisting team with resolutions of technical issues.
• Adhere to the customer engagement model by communicating new or changed solutions.
• Keep customer satisfied by providing regular feedback sessions and defining the relevant operational level agreements (OLA).
• Ensure work is completed on time by adhering to the deadlines as per the Task Request System (TRS).
• Gather and document business requirements (BRD) by facilitating information gathering sessions with the customer.
• Produce the technical specification document by identifying and analysing relevant data sources; documenting and applying business rules; creating the dimensional model and cube design.
• Explain the design to the front and back end developers by facilitating technical sessions.
• Produce report/ dashboard specification document by engaging with client and developers.
• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing.•Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bachelor of Science: Information Technology , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

3 – 5 years experience in IT and BI environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Cluster Specific Operational Knowledge
• IT / Banking knowledge
• IT / Banking procedures

Behavioural Competencies

• Applied Learning
• Building Partnerships
• Decision Making
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Collaborating

Private Banker

Job Classification

• REQ: 133086 – Nozi Masabalala
• Closing Date: 8 April 2024
• Division: Nedbank Wealth: Distribution
• Employment Equity Statement: Preference will be given to individuals from underrepresented groups. 

Job Family

Sales And Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self: Professional

FAIS Affected

FAIS Affected – Yes

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client’s business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Job Responsibilities Continue

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Essential Certifications

Preferred Certifications

Minimum Experience Level

5 years in a relationship management or banking environment, with at least 3 years in Private Banking or high net worth clientele.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Data Scientist

Job Classification

Job Family

Information Technology

Career Stream

Application Development

Leadership Pipeline

Manage Self Technical

FAIS Affected

Job Purpose

Contribute to the design and prototyping of analytic engines and services with a foundational understanding of machine learning, data mining, and information retrieval concepts

Job Responsibilities

• Develop statistical models and algorithms through the use of libraries and abstractions
• Conducts explority data analysis
• Create value out of various datasets
• Provide insights to BI and BA to further exploit and present their models.
• Apply advanced analytical techniques such as machine learning and artificial intelligence in order to derive business value.
• Conduct data discovery for inclusion in models.
• Proficiency in a programming toolset (for e.g, Python, R) for data manipulation and basic data analysis tasks.
• Grow in knoweldge of latest tools and techniques with guidance from senior team members.
• Able to query and pre-process (wrangle/munge) data.
• Collaborates with senior data scientists/analysts/engineers to implement and deploy scalable solutions. 
• Implement and maintain ML models and algorithms that drive innovation throughout the organization.
• Conduct self-development through researching best practices, conducting experiments, and collaborating with industry leaders.
• Monitor and maintain models in production and re-train if necessary.        
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support positive team culture in achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Job Responsibilities Continue

People Specification

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

STEM Qualification

Engineering Qualification,

Computer Science,

Econometrics,

Mathematical Statistics,

Actuary Science

Masters or Doctorate will be an added advantage

Essential Certifications

Preferred Certifications

Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

•    MS/PhD in STEM or related technical discipline
•    1-3 years’ experience in a statistical and/or data science role
•    Cursory knowledge of machine learning, statistics, optimization or related field
•    Experience with R, Python, Matlab is required, programming in C, C++, Java
•    Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
•    Excellent written and verbal communication skills along with strong desire to work in cross functional teams
•    Attitude to thrive in a fun, agile start-up like environment.

Technical / Professional Knowledge

• Data Mining
• Data analysis
• data/ data structures
• Presentation Skills
• Problem solving skills
• programming
• Supervised Learning
• Unsupervised Learning
• NLP
• Statistical Analysis
• Data Visualisation
• Feature Engineering/Selection
• HyperParameter Tuning
• Research and analytics
• Continous Learning
• AI Ethics and Fairness

Behavioural Competencies

• Planning and Organizing
• Collaborating
• Continuous Improvement
• Innovation
• Leveraging Feedback
• Applied Learning

Project Coordinator

Job Classification

Requisition Number – 132976

Talent Acquisition Consultant – Lerato Sithole

Business Unit: Nedbank Wealth Cluster – Wealth Management SA Division

Long Description

Join Our Team as a Project Coordinator (in an Agile environment)

We are a dynamic and innovative team committed to delivering exceptional projects. As a Project Coordinator, you will play a pivotal role in our success by ensuring smooth project execution against Regulatory and Compliance timelines in alignment with Group Strategy solution (delivery and change management impacts). Set necessary governance standard for effective end to end facilitation process and oversight of projects. Assist with continuous process improvement opportunities, integration opportunities and effective collaboration and delivery.

Job Family

Project, Process and Product

Career Stream

Projects

Leadership Pipeline

Manage Self: Operational

Job Purpose

To provide a support function to the Project team in terms of all the co-ordination / administrative functions within the Project and to consolidate and update the necessary documentation related to the Project. Action specific tasks on instruction and under supervision of relevant Project Manager.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to improve or enhance processes, adding value to Nedbank.
• Ensure all project data, tracking and feedback is updated on central database.
• Manage the procurement contracts related to the project and escalate deviations from terms and conditions.
• Log and track project change control to completion.
• Manage the communication plan and distribution to stakeholders as per project plan.
• Ensure all project documentation meets all governance and audit standards to mitigate project risk
• Collect and collate feedback by requesting status updates from external/internal stakeholders.
• Address ad hoc requests.
• Ensure effective frequency of project governance contact points and correct representation on forums.
• Manage meeting agenda, issue log, minutes and project artefacts for project forums.
• Manage onboarding of project resources, permanent and non-permanent, including contracts.
• Provide feedback to stakeholders on project progress.
• Ensure stakeholders’ needs are met. Maintain and build positive relationships with stakeholders.
• Ensure project members have access to regular communication.
• Support the change management for the project by managing the logistics, event planning , procurement and communication plan.
• Ensure project expenses are reconciled against the budget , vendor contracts and project plan, escalataing any deviations.
• Administer and negotiate favourable rates for project logistics and sundry expenses.
• Ensure project costs are accurate and updated on agreed project Management platforms.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Actively developing proficiency of Project Management tools and methodology.
• Ensure effective frequency of project governance contact points and correct representation on forums.

Job Responsibilities Continue

• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. 
• Ensure project members have access to regular communication.
• Support the change management for the project by managing the logistics, event planning, procurement, and communication plan.
• Log and track project change control to completion.
• Manage the communication plan and distribution to stakeholders as per project plan.
• Ensure all project documentation meets all governance and audit standards to mitigate project risk.
• Collect and collate feedback by requesting status updates from external/internal stakeholders.
• Ensure effective frequency of project governance contact points and correct representation on forums.
• Manage meeting agenda, issue log, minutes, and project artefacts for project forums.
• Manage onboarding of project resources, permanent and non-permanent, including contracts.

People Specification

• Provide feedback to stakeholders on project progress.
• Ensure stakeholders’ needs are met. Maintain and build positive relationships with stakeholders.
• Manage the procurement contracts related to the project and escalate deviations from terms and conditions.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Additional Qualifications

Additional Certifications advantage

Agile /SAFE

CAPM or Equivalent Certification

Essential Certifications

Preferred Certifications

Minimum Experience Level

At least 2 – 3 years’ experience with at least 2-year involvement in project role

Technical / Professional Knowledge

• Microsoft Office
• Business writing skills
• Relevant regulatory knowledge
• Spreadsheets and databases
• Administrative procedures and systems
• Data analysis
• Basic computer concepts
• Microsoft Project
• Project Tool Kit
• Project Management

Behavioural Competencies

• Initiating Action
• Customer Focus
• Work Standards
• Collaborating
• Communication
• Managing Work
• Continuous Learning

Talent Acquisition Consultant

Job Purpose

To attract best fit talent to the organisation by filling vacancies to enable business to achieve their objectives and minimise risks to the bank.

Job Responsibilities

• Build relationships with internal stakeholders through interactions and by understanding and meeting their needs.
• Engage with candidates in a professional manner by communicating information and providing feedback timeously.
• Maintain networks with service providers through regular communication.
• Align own practices to policies and procedures by building and maintaining relationships with the broader HR community.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Ensure authorisation of vacancies and budget is obtained prior to recruitment as per relevant processes and policies.
• Ensure best fit candidates are recruited by clarifying stakeholder’s vacancy requirements.
• Attract suitable applicants by creating adverts and advertising vacancies using the most effective sourcing channels.
• Screen applicant cv’s by reviewing and identifying appropriate applicants.
• Ensure that policies and practices are met through conducting the shortlisting and interviewing for applicants including record keeping of all applications and communications for audit purposes.
• Finalise applicant shortlisting by engaging line management/HR.
• Ensure that shortlisted candidates are scheduled for interviews; assessments and clearance checks by providing the necessary information to the Recruitment Administrator for processing.
• Participate in deciding on most suitable candidate for appointment through line and candidates engagement.
• Meet miminum required recruitment metrics by continuously monitoring and tracking progress and take corrective action where required.
• Ensure all recruitment activities comply with regulatory requirements.
• Respond to queries or complaints in a timely manner and ensure that they are activley resolved.
• Minimize risk to the bank regarding recruitment practices by updating vacancy and applicant status on all relevant systems; notify applicants accordingly and by keeping accurate recruitment records.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
• Update and monitor the recruitment process through relevant process tracking documents within service level agreements (SLA).
• Implement effective recruitment service delivery by following the relevant processes and SLA’s.
• Ensure that business objectives are met by attracting best fit talent in order to fill vacancies following the recruitment process.
• Ensure a smooth recruitment process by engaging and advising business continuously on recruitment related matters.
• Identify and utilise optimal sourcing channels to ensure vacancies are filled in a cost effective manner.
• Ensure vacancies are filled with best fit talent on time and in a cost effective manner.

People Specification

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

5 years recruitment consulting experience

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Tracking cost against a budget
• Building and maintaining effective relationships with internal and external clients and vendors
• Managing client expectations
• Integrating information from various HR database sources
• Interacting with diverse people
• Interacting with internal and external candidates
• Working in a fast-paced environment
• Sharing information in different ways to increase stakeholders understanding
• Communicating internally and external
   

Behavioural Competencies

• Building Partnerships
• Communication
• Energy
• Stress Tolerance
• Driving for results
• Managing Work

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All the best with your applications.