Xneelo Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

1. Customer Service Consultant
2. Senior Kubernetes & Platform Engineer
3. Technical Customer Service Consultant
4. Hosting Platform Engineer
5. Security Engineer
6. Backend Software Engineer (Ruby/Linux)
7. Software Engineer

Customer Service Consultant

Job description

At xneelo, we see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission

We embrace a hybrid working model, affording you the flexibility to contribute from a location that best aligns with the demands of your role. For those in proximity to our offices and/or other team members, regular gatherings foster an environment of collaborative learning and mutual mentorship among team members.

In this fast-paced and rewarding role, you’ll be the driving force behind ensuring that each customer’s query is resolved to the highest quality. Whether it’s domain names, ordering, customer accounts, or billing administration, you’ll engage with customers through chat, telephone, or email, leaving them satisfied with the assistance they receive.

As a member of our self-organising team, you’ll thrive in a collaborative and autonomous environment that prioritises quality. Our flat organisational structure encourages career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Connectivity is critical! A stable fibre internet connection is a requirement for the role, with a minimum 20/20 speed. Sufficient backup power to sustain working during either fibre or power outages is also necessary. It’s worth noting that we offer a connectivity allowance to enable working remotely.

Daily responsibilities would include:

• Providing efficient support and recommendations to customers regarding web hosting and billing-related queries to enhance their overall experience;
• Collaborating with the team to optimise processes and creatively solve problems;
• Observing and enhancing the tools necessary for the efficient execution of your responsibilities;
• Providing mentorship and coaching to fellow team members, contributing to their growth;
• Taking ownership as a key stakeholder for the Customer Support Team, ensuring alignment and excellence;
• Skillfully troubleshooting a variety of web hosting functionalities, including websites, email, and DNS;
• Empowering customers by educating them on utilising our self-help guides efficiently.

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, empathetic, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listening and comprehension;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Problem-solving: the ability to analyse customer issues, identify root causes, and propose appropriate solutions. This involves being resourceful, creative, and proactive in resolving customer queries.
• Time Management: effectively managing tasks and workload by priority;
• Adaptability: Flexible and open to change, and able to adjust approach based on customer needs or evolving circumstances.
• Technical Aptitude: Comfortable in using technology and have the ability to troubleshoot. Understanding technical and business concepts at a high level.

Job requirements

Qualifications and Experience:

• A matric pass or equivalent is essential.
• Minimum of two years experience in a customer-service/ customer-support environment.
• Previous experience with remote working is beneficial.

Starting Salary Bracket: R15 000 – R18 000 commensurate with experience.

Senior Kubernetes & Platform Engineer

Job description

Xneelo is a leading web hosting company – we see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.

Do you love building and automating software deployments? Are you passionate about containerization and orchestration with Kubernetes? If so, then we want you on our team!

We are looking for a skilled Kubernetes & Platform Engineer to join our Platform Engineering team. In this role, you will be responsible for building, maintaining, and automating our deployment pipelines using Kubernetes and DevOps principles. You will work closely with developers and other engineers to ensure a smooth and efficient software development lifecycle.

Responsibilities:

• Design, implement, and maintain a highly available and scalable Kubernetes infrastructure
• Manage deployments, rollbacks, and scaling of containerized applications using Kubernetes
• Automate software delivery pipelines using CI/CD tools and best practices
• Provide database services to development teams
• Troubleshoot and diagnose issues related to Kubernetes deployments
• Configure and manage container images and registries
• Monitor and optimize the performance and health of the Kubernetes cluster
• Collaborate with developers and operations teams to ensure smooth integration and deployment processes
• Stay up-to-date on the latest trends and technologies in Kubernetes and DevOps
• Participate in standby rotation

Location: Remote or Cape Town, South Africa
Timezone: UTC to UTC+3

Job requirements

Qualifications:

• Proven experience with Kubernetes administration and deployment
• Proven experience with general Linux and tooling system administration
• Strong understanding of DevOps principles and methodologies (CI/CD, Infrastructure as Code)
• Experience with containerization technologies (Docker, Containerd)
• Experience with infrastructure automation tools (Terraform, Ansible)
• Experience with GitOps workflows (FluxCD, ArgoCD)
• Experience with cloud platforms (AWS, GCP, Azure) is a plus
• Experience with scripting languages (Bash, Python, etc.)
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills

Bonus Points:

• Certified Kubernetes Administrator (CKA) certification

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Technical Customer Service Consultant

Job description

At xneelo, we see ourselves as business enablers, dedicated to stimulating the economy by helping the business mass market to interact and transact online. We believe that a strong commitment to service excellence is crucial in achieving our mission

We embrace a hybrid working model, affording you the flexibility to contribute from a location that best aligns with the demands of your role, whether that be in the comfort of your own home or directly from our offices. For those in proximity to our offices and/or other team members, regular gatherings foster an environment of collaborative learning and mutual mentorship among team members.

The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfillment from seeing each customer’s query satisfactorily resolved by chat, telephone, or email. Your role will involve resolving customer technical queries related to web hosting, email setups, and control panel support to a growing local and international customer base in a manner that enables them to make informed decisions.

As a member of our self-organizing team, you’ll thrive in a collaborative and autonomous environment that prioritizes quality. Our flat organizational structure opens doors for your career growth, supported by a culture of mentorship and coaching. You’ll receive comprehensive onboarding and structured training to ensure you’re fully equipped for success.

Connectivity is critical! A stable fibre internet connection is a requirement for the role, with a minimum 20/20 speed. Sufficient backup power to sustain working during either fibre or power outages is also necessary. It’s worth noting that we offer a connectivity allowance to enable working remotely.

Your daily responsibilities would include:

• Assisting customers with email setups across various mail programs.
• Troubleshooting and assisting with email delivery queries and email setups by applying your understanding of various mail access methods like POP and IMAP.
• Troubleshooting and assisting with web hosting-related queries, by applying your domain knowledge, which would include a high-level understanding of various content management systems, of which WordPress would be an example.
• Assisting customers to navigate our hosting control panel.
• Offering an extension of after-hours support to our customers on behalf of various technical departments.

Job requirements

The ideal candidate:

• Demonstrates a passionate belief in the value of Customer Service to the business through principles and past actions/achievements;
• Communicates with insight and understanding, concisely and clearly;
• Is consistently patient, amicable and responsive in dealing with all people;
• Demonstrates consistent administrative efficiency and accuracy; and
• Is tenacious in pursuing constructive relationship outcomes.

Demonstrates a high level of proficiency in:

• Communication: Written and spoken English;
• Listen and comprehend;
• Convey understanding of concepts, principles and procedures;
• Administrative skills, attention to detail and troubleshooting;
• Comprehending customer requirements and responding with the most simple, effective course of action on behalf of the business (“first-time-right” principle);
• Understanding technical- and business concepts at a high level;
• Questioning, taking ownership of and simplifying the tasks to achieve business outcomes.

Qualifications and experience:

• A matric pass or equivalent is essential.
• Previous experience with remote working is beneficial.

Starting Salary Bracket: R16 000 – R19 000 commensurate with experience.

Hosting Platform Engineer

Job description

Xneelo is a leading web hosting company – we see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.

We are searching for a senior Hosting Platform Engineer to help us build, manage and scale our customer content hosting platforms.

If you love all things Internet, HTTP, -rwxr-x-r-x, IaC and open source in general, you could find a meaningful opportunity at xneelo.  If you are after autonomy, mastery and purpose, come and chat with us.  If you find a powerful sense of achievement in putting your skill and personal strengths into action to deliver customer value through world-class Web application hosting platforms, then we would like to chat with you.

Location: Cape Town or remote within South Africa

Job requirements

We have two areas of need:

• Ensure ongoing performance, scalability and features of the current large-scale hosting platform.
• Building our next generation Web hosting platform.

The strengths and experience that we’re looking for will largely be common across both these two areas:

• Extensive experience in large open source-based infrastructure systems management.
• Able to communicate clearly and concisely, particularly should things not go quite according to the system availability plan.
• Skilled at proactively and hugely reducing the likelihood of the aforementioned plan situation – think SRE and avoiding data loss no matter what.
• Adept at systems thinking, modern IT infrastructure approaches (eg. Infrastructure as code) and applying devops practices to infrastructure management.
• Gets the difference between “done” and “97% done” and the potentially significant costs of the latter.
• Experience in Web hosting at scale will be an advantage.

Our current tech stack and tooling includes Debian Linux, Puppet, Ruby, Jenkins, Apache, Nginx, Proxmox, Openstack, Ceph, Terraform, Docker, Elastic, Gitlab, Jira, Packer, GitlabCi and more. Experience with a reasonable number of these will be important. Even more important is your ability to use these and similar tools to innovate, solve complex IT infrastructure problems and do this as a strong team player.

Ensuring our current hosting platform continues to play a pivotal role in creating raving fan customers remains a challenging objective and puts even the most seasoned systems engineer through their paces, giving them a strong sense of purpose in their role.

Building our next generation hosting platform will appeal to those who already have good skills and experience in modern infrastructure approaches and have not yet had the chance to see these skills really put to work in building large-scale environments, with the highest quality and performance outcomes at play. This is an opportunity to get involved in a significant project while still in the formative stages.

We are looking for talented engineers for these roles and salary will be negotiable, commensurate with your skills and track record.

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Security Engineer

Job description

Xneelo is a leading web hosting company – we see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.

About the role

As a Security Engineer, you’ll safeguard xneelo’s systems and data. You’ll tackle the challenges of securing IT, software, and cloud infrastructures, ensuring our services are secure while remaining scalable and available around the clock. This senior role is ideal for those who blend software development expertise with a keen understanding of security pitfalls and solutions.

Locations: Cape Town (preferred), remote South Africa

Timezones: UTC to UTC+2

Responsibilities:

• Develop and maintain security features (pentests, firewalls, authentication)
• Conduct security reviews of software code and various infrastructures
• Collaborate with teams to address vulnerabilities
• Automate security anomaly detection and alerting
• Investigate security incidents and innovate security solutions

Job requirements

Requirements:

• Excellent communication and interpersonal skills
• Strong understanding of security risks and mitigations
• Proficiency in backend development, IP networking, Linux/Unix, and Agile practices
• Experience in web security (OWASP Top 10) and code quality/security
• 4+ years of experience in a similar security-focused role

Bonus points for:

• Security certifications (CISSP, OSCP)
• Container orchestration (Kubernetes) experience
• Database, search technology (ElasticSearch), and DevOps skills
• Experience with specific programming languages, authentication technologies, and monitoring/infrastructure management tools

We value:

• Self-motivation and self-management
• Life-long learning
• “Done” vs. “almost done” mentality
• Cool under pressure

At xneelo, our sincere desire is that our team members are inspired by their success and able to operate with a high level of discretion and autonomy guided by our principles and values. We hope this appeals to you and look forward to hearing from you.

Apply if you’re passionate about security and ready to tackle diverse challenges!

Backend Software Engineer (Ruby/Linux)

Job description

Our backend software engineers make sure that when a customer hits a button in a Web application, magic happens on hosting infrastructure in a data centre somewhere in the world.

A large scale, mass-market hosting infrastructure is a complex beast requiring quality automation and processes to make sure it can scale and perform optimally, 24x7x365.

Product development at xneelo looks to the engineering of the backend infrastructure as a vital component of being able to delight our customers – by being part of transforming complexity into click-of-a-button simplicity.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology available.

We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require an understanding of the Agile development philosophy.

Like what you hear? Well, let’s break it down:

Basically, you will be involved in

• Solving interesting and large scale backend technical challenges
• Being part of figuring out how we get better at what we do
• Looking for opportunities to innovate and optimize
• Understanding the needs of the customer in order to deliver innovative, robust solutions (In collaboration with the Product Owner and stakeholders of course)
• Supporting the customer from an operational perspective when escalated by the Client Services team

You probably have a passion for

• Programming, open-source Technologies and IT in general
• Optimal systems and simple procedures
• Agile development and a self-organizing team environment
• Sharing ideas and innovation

Job requirements

You have a passion for

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Software development within the Linux/Unix environment
• Software development using a containerization platform like Docker or Kubernetes
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management
• Life-Long Learning

Your qualifications include

• BSc majoring in Computer Science will be advantageous, however, your ability to demonstrate your track record of writing quality backend software is what ultimately counts
• A minimum of 4+ years of software development experience
• Minimum of 2 years supporting a large scale application in an operational capacity

If your experience includes the following, it would be great

• Thinking like a hacker and diving into the security details of the software you’ve built
• Experience with Rancher, Docker Swarm or other container orchestration platforms
• Understanding of database design and performance tuning (MySQL, Redis, etc.)
• Experience with DevOps on a linux based platform
• Experience with system administration on a linux based platform

Software Engineer

Job description

Would you be eager to continually improve customer value and internal efficiency through quality, innovative software? Our Managed Hosting team could use your skills, passion and experience to develop solutions that will help keep thousands of websites online.

We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using agile principles and the latest technology available. We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require commitment to and understanding of the Agile (Scrum) development philosophy. The software development team is based at the company’s head office in the Tygervalley area in the Western Cape.

As a Software Developer, you will form part of a team that will be responsible for the development, integration and maintenance of in-house developed and 3rd party web applications, providing innovative tools to the power user, ensuring a seamless, intuitive hosting experience to our customers.

Overall disposition

The ideal candidate will have a passion for:

• Technology to serve operational and client requirements
• Programming, open-source Technologies and IT in general
• Optimal systems and simple procedures
• Agile development and a self-organising team environment
• Sharing ideas and innovation
• Ongoing learning and improvement

A high level of proficiency in the following

• Database design and performance tuning (MySQL or similar)
• Software development within the Linux/Unix environment
• Agile development practices (TDD, refactoring, continuous integration, pair programming)
• Microservice principles and development
• Understanding of and development using Containers
• Linux systems administration skill will be an advantage

Job requirements

Responsibilities

• Design & development of backend software and APIs
• Object-oriented programming using a language like Ruby
• Design & development of frontend components using React
• Software development within the Linux/Unix environment
• Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
• Effective communication
• Self-motivation and self-management

Qualifications

• BSc or BTech majoring in Computer Science will be advantageous, however, your ability to demonstrate your in-depth understanding of the web technologies and sound software engineering practices will trump a formal qualification.

Click here to apply

All the best with your applications.