Capitec Business Support

To apply, click on the link at the end of the posts and all the best with your applications.

1. Agent: Helpdesk
2. Agent: Client Care

Agent: Helpdesk

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below 

Purpose Statement

To provide effective service to branches by responding to and answering operational queries.

Experience

Minimum:

• 1 – 2 years contact centre

Ideal:

• Experience in a banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• n/a

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocols
• Basic IT knowledge

Ideal:

• Capitec Bank systems

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Agent: Client Care

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

Apply by:  

We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what this job is about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below 

Purpose Statement

• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 – 2 years inbound contact centre
• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• n/a

Knowledge

Minimum:

• Call centre processes and procedures
• Customer care and service protocol

Skills

• Communications Skills
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Click here to apply

All the best with your applications.