To apply, click on the link at the end of the posts and all the best with your applications.

Accountant

Job Description

Applies accounting principles in monitoring all financial data and preparing accurate statements for the business unit, ensuring that accounting transactions comply with International Financial Reporting Standards and support business unit investments while providing high level financial expertise.

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Prepare and load fixed assets information in Oracle, Essbase and HFM
• Identifying, depreciating, and maintaining fixed assets, which can be tangible or intangible.
• Reviewing and enforcing financial regulations and policies pertaining to the management of fixed assets
• Handling reconciliations and disputes related to fixed assets.
• Reporting any discrepancies to appropriate department heads
• Comply with governance in terms of legislative and audit requirements and liaise with external auditors.
• Assess information, identify abnormal variance, investigate, and provide solutions where necessary.
• Draw management attention to variances and seek explanations and remedial action.
• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts.
• Assist with budgets and forecasts for depreciation of assets.
• Identifying process improvements (cost savings or efficiency improvements)
• Conduct deep dive on portfolio data, analyze financial data, extract and interpret fixed asset register data for the purpose of determining past financial performance and project a financial probability to identify trends
• Oversees supplier recons, payments and query resolution.

Job Details

Application Closing Date12/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Service Consultant

Job Description

To provide excellent customer service through multiple channels, for example face to face, telephonic, internal, external, by facilitating query resolution, processing customer request and managing customer’s expectations

• Drive significant growth and profitability in the context of cost management and revenue recovering
• Improve costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers and stakeholder expectations through proactive, innovative and appropriate solutions
• Adhere to SLAs with internal and external partners
• Engage with the customers in a professional way as specified in the service standards
• Ensure customers needs and expectations are understood
• Process the customer’s request in an efficient and effective way
• Resolve all customer queries efficiently, and within agreed time lines
• Keeping abreast of the evolving banking environment in the Mortgage Lending space
• Cultivate, build and maintain relationships with internal and external parties to support the business strategy
•  Drive significant growth and profitability in the context of cost management and revenue recovering
• Improve costs / expenses within approved budget to achieve cost efficiencies
• Maintenance of expert knowledge on product including pricing, application procedure, processing and time lines in order to drive and achieve relevant product and service targets
• Attend to queries of internal and external clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request
• Process incoming requests in a timely manner, prioritizing requests to ensure that client expectations are met
• Work on requests with a sense of urgency and purpose while maintaining quality customer service and expectations
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Responsible for verifying and ensuring that all operational tasks are fulfilled in alignment with SLA’s and documented processes

Job Details

Application Closing Date05/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Teller

Job Description

To provide excellent service by processing client transactions in a quick correct and efficient manner according to specified procedures

• Achievenet profit growth for business
• Manage average Rand value of differences to minimise losses to the business
• Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules.
• Manage the efficiencies for tellers through Number of differences, average number of transactions
• Manage own development to increase own competencies
• Connect with our customers by living up to our brand promise of how can we help you?, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Manage the growth of active customer Account Base to increase client base through leads 
• Contribute to the increase of the Customer Engagement Score of Branch
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Manage actual Rand value of shortages to minimise losses to the business Volume and Value
• Cash Migration measure the total in branch migratable cash transactions
• Optimize every customer interaction to migrate or convert customer to eChannel’s and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Improve Identification process and procedures within area of responsibility
• Improve compliance to process and procedures within area of responsibility
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs 
• Achievement of an acceptable tracked efficiency as measured by the teams eRatio
• Improve knowledge and competencies by completing role specific training

Job Details

Application Closing Date14/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Relationship Consultant

Job Description

To provide our customers with a seamless service experience by meeting each customer’s end-to-end banking needs across transaction activities and needs-based solutions

• Proactively manage service delivery to ensure zero service failures and escalations.
• Achieve a minimum of 95% Clients satisfaction Index and Real Time Feedback rating
• Provide proactive and timely feedback to clients at all times
• Foster solid relationships with key stakeholders such as Relationship Managers, Operations and Credit
• Navigate on behalf of the client and keep them informed
• Ensure end to end ownership of service requests
• Manage client service proactively and manage expectations especially where service requests may exceed SLA
• Produce daily reports on all outstanding service requests
• Optimise relationships by proactively offering / cross selling solutions based on client behaviour
• Remain abreast of industry developments

Job Details

Application Closing Date14/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Insurance Sales Consultant

Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships 

• Provide accurate and reliable sales statistics through daily cash-ups
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers
• Identify new business opportunities that impact on the industry
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
• Track, control and influence sales activitieswith the specific aim to increase own sales results

Job Details

Application Closing Date13/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Migration Official

Job Description

To provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels

• Build customer relationships through providing professional advice, support and after sales services
• Identify and utilise opportunities to assess and improve own performance
• Achieve sales and new client acquisition targets to contribute to profit and growth of business
• Report on transactional and process activities within set guidelines to provide timely information for decision making
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation.
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Contribute to teamwork and inclusivity within own team
• Provide training to customers on an ongoing basis to increase understanding of the advantages of using alternative channels
• Implement the digital channel migration strategy in area of responsibility to meet business targets

Job Details

Application Closing Date06/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Quality Assurer

Job Description

To facilitate quality delivery and ensure adherence to quality standards across various business segments.

To ensure implementation of identified quality methodologies and improvement initiatives.

• Facilitate quality delivery across the various teams.
• Monitor quality adherence and compliance to quality standards.
• Ensure implementation of identified quality methodologies and improvement initiatives.
• Deploy the quality management tools.
• Provide support and act as a feedback channel for quality issues.
• Communicate quality initiatives.
• Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
• Offer input into market analysis and segmentation.
• Assist in aligning processes in the business and to ensure that this is in line with customers’ expectations.
• Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.

Job Details

Application Closing Date

08/08/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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All the best with your applications.