DHL Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Product Development Manager – Perishables

Product Development Manager – Perishables

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Product Development Manager – Perishables where you will execute global/regional Perishable sector strategy on country level, manages relationship with CSI/MNC and wins, retains and develops strategic Perishable customer.  Join us now in connecting people and improving lives.

In this Product Development Manager – Perishables position

• You will manage relationship of prospects in the Perishable sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement).
• You will seek and prospect for Strategic Customer targets to win new customers in the Perishable sector.
• You will ensure that Key Account activities are aligned with global/regional Perishable sector strategy.
• You will deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• You will work on regional customer initiatives and for implementing global business plan contents for the Perishable sector.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s).
• You will coordinate account planning, customer enquiries and business reviews.
• You will consult regional/global sector Heads on potential solutions and best practice in relation to the Perishable sector.
• You will maintain knowledge and awareness of competing products/services, discount, pricing structures in the Perishable sector and how best to service and motivate key accounts to stay with the business.
• You will ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• You will lead solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.
• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• You will review target achievement and creates reports for senior management.
• You will respond to customer enquiries/complaints.
• You will conduct high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business within existing portfolio and continuously reviews and updates the pipeline.
• You will negotiate with Perishable customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls. Report activities, quotes, sales calls and other information through customer database system i.e. ISell.
• You will be responsible for ISell record keeping and estimate preparation and follow ups.
• You will constantly improve own professional skills by attaining relevant certifications.
• You will ensure seamless operational set up and service delivery based specific customer requirements.
• You will work closely with operations to ensure smooth implementation of all new business.

Now, here’s what we need from you

• Minimum of 4 years working experience in a Perishable marketing or operations or sales position.
• A bachelor’s degree in business management, Communications, Marketing, Customer Relationship Management, Business Administration, Operations Management, or any other related field.
• Matric is a requirement.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Field Sales Executive

Field Sales Executive

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for a Field Sales Executive where you will develop new business for overall sales development of DHL Global Forwarding Sales & Marketing function. Join us now in connecting people and improving lives.

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large – sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Service Delivery Expert: OTC (FTC)

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…

Service Delivery Expert: OTC (Fixed-Term Contract)

Job Purpose:

The Service Delivery Expert in Order to Cash (OTC) will play a crucial role in ensuring the accuracy and timeliness of all financial transactions. This position demands a proactive approach to managing sundry billings, customer follow-ups, statement dispatches, cash collections, and the resolution of credit notes and queries. The role is integral in maintaining seamless operations between Accenture, the Hub, the business, and clients, while also supporting various adhoc finance functions.

Key Responsibilities:

1. Financial Transaction Management:

• Ensure all valid transactions are recorded and invoiced promptly.

• Capture all sundry billings without delays.

• Follow up with customers on outstanding payments.

• Dispatch statements promptly.

• Apply cash collections in a timely manner.

• Clear credit notes and queries efficiently.

• Ensure customer details are captured accurately and on time.

2. Operational Excellence:

• Maintain a robust relationship between Accenture, the Hub, the business, and the client.

• Perform adhoc finance functions as required.

• Regularly follow up on agreed KPIs.

• Support the launch of programs aimed at improving customer, employee, and business partner satisfaction with business processes.

• Keep all system and process documentation up to date at the Shared Services Center (SSC) level.

• Consistently clarify service requirements and obtain relevant inputs.

• Support internal and external audits at the Business Partner level.

• Ensure integration and optimization with other process towers and areas of the business.

• Conduct internal controls, ensuring all change initiatives adhere to company quality standards.

• Handle special processes to support business optimization.

• Actively contribute to projects as a project member.

• Conduct weekly performance and KPI review calls with the outsourced party.

3. System and Customer Relationship Management:

• Responsible for managing one Oracle module.

• Oversee Accounts Receivable and Cash Management for Order to Cash.

• Serve as a role model and motivator for indirect staff (Accenture, the Hub, the business, and the client).

• Ensure efficient customer relationships, respecting cultural environments and histories.

• Maintain operational documentation and systems requirements.

• Adhere to customer-specific procedures and quality standards.

Qualifications:

• Essential: Matric

• Desirable: Degree or equivalent

Experience, Competencies, and Skills:

• Minimum of 3 years of experience in a similar role.

• Demonstrated ability to represent the company professionally.

• Strong relationship management skills with key players.

• Proficiency in language skills and aptitude.

• Ability to perform duties and responsibilities with minimal supervision.

• Team player with strong attention to detail.

• High drive to meet strict deadlines.

• Proven team leadership and development skills.

• Strong customer focus and problem-solving abilities.

• Ability to support and adapt to change.

Performance Indicators:

• Management of Days Sales Outstanding (DSO) within set targets.

• Timely collection and application of cash.

• On-time creation and dispatch of invoices.

• Prompt dispatch of statements.

• Efficient resolution of queries.

• Consistent meeting of deadlines, particularly month-end deadlines.

• Achievement and surpassing of KPIs.

• High satisfaction ratings from customers and business partners.

Languages:

• Proficiency in English, both verbal and written.

Join DHL Supply Chain South Africa as a Service Delivery Expert in OTC and be a key player in delivering excellence in financial operations and customer satisfaction.

Warehouse Operator (MHE)

Job Purpose:

The role of a Warehouse Operative is to carry out picking, packing, checking, receiving and dispatch of equipment.

Key Accountabilities:

  •      Ability to operate MHE as and when required and alternate to physical job as and when so instructed by the

        Supervisor

·       Operate in a safe manner complying with all health, safety, quality, and environmental requirements to ensure your own safety and the safety of others.

·       Good Warehouse Practice compliance

·       Working in a safe manner and in a team environment

·       Processing documentation

·       Working within a physically demanding environment

·       Operating of Mechanical Handling Equipment (Where Applicable)

·       To Follow standard operating Procedures (SOP) and report any non-conformities to the Supervisors.

·       Implementation, Maintenance and continuous to contribute to a productive working environment.

·       To work within any operating areas as determined by management and the needs of the Business.

·       When carrying out your duties, follow the Standard Operating Procedures and safe working practices.

·       Be actively involved in and support change initiatives.

·       Honesty – pride in your job and an eye for detail

·       Operate with integrity and ethical values.

·       Maintain and enhance safety and minimize losses / damages by following good housekeeping procedures.

·       Working within a physically demanding environment.

·       Perform additional duties as assigned by management.

·       Report and record any non-conformity with regards to the customers merchandise or unsafe acts

·       Partake in the stock count process.

·       Assist with cycle counts and ensure stock counts are accurate.

·       Ensure that all work areas are kept neat, tidy and obstruction free.

  •      Complete tasks timeously – meet KPI’s

  •      Adhere to the Unit’s SHE rules and best practices

  •      Ensure that product safety, quality and integrity is not compromised

  •      Report any person’s behaviour that may impact on the safety, quality, and integrity of the stored product.

Performance Indicators (What criteria will be used to assess the performance of the role holder)

• Accuracy

• Safe and tidy work environment

• Damages kept to a minimum

• Care of equipment

• Adherence to task SOP’s

• Meeting and exceeding of set KPI’s Qualifications

• Matric

• Valid forklift licence

Skills/Competencies/Experiences

• Must be found fully competent during KC Mill assessment (theoretical and practical)

• Team player

• Ability to work well under pressure

• Ability to adapt easily to changing circumstances

• Ability to follow work procedures and safety rules

• Ability to read, understand and follow directions/instructions

• Ability to count accurately and to perform simple math calculations

• Have appropriate hand, eye, and foot co-ordination to effectively use mechanical handling equipment

• SAP / WMOS exposure

• Ability to move product which may require bending, stretching, stooping, stepping, reaching and/or lifting, in line   with Health & Safety Regulations

• Logistics or warehousing experience

• 2 Years warehouse Experience

• Ability to achieve results

Language

• English – Verbal and Written

Ocean Freight Export Controller

Ocean Freight Export Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – South Africa has an opening for an Ocean Freight Export Controller where you will co-ordinate, control, plan, and manage all aspects within the export procedure and be a vital link within the supply chain process.  Join us now in connecting people and improving lives.

In this Ocean Freight Export Controller position

• You will arrange booking based on customer requirements with various nominated third parties to ensure customer needs are met.
• You will process customer documentation within a required timeframe in accordance with third party and local requirements i.e., customs, shipping lines.
• You will co-ordinate movement of cargo- within required/stipulated time frame in order to meet customer needs.
• You will manage and monitor all parties within the supply chain as well as develop and maintain relationships with suppliers and customers.
• You will support Operations Supervisor with the implementation of new/change systems, directives, and distribution of information to staff.
• You will book shipment with shipping line/co-loader based on customer SLI and register shipment on internal system.
• You will arrange customs clearance based on customer documentation and arrange collection/packing of customer cargo.
• You will supply shipping line with bill of lading instructions and produce cargo dues through portent.
• You will send SOB/Pre alert to customer/destination offices.
• You will invoice shipment based on estimate or rate agreements and supply estimates on customer request.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• You will participate within the department with regards to industry or regulation changes.
• You will know and adhere to Customs rules and regulations, Country rules and regulations both local and destination.
• You will know the Hazardous Process.

Now, here’s what we need from you

• 5 years’ related working experience in OFR in a freight forwarding environment.
• Must have a matric
• Tertiary Education including diploma is an advantage
• Regulations knowledge – SARS, road transport
• Cargowise experience
• Good communication skills both written and spoken

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. 

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Head of HR Sub-Sahara Africa, Hillebrand Gori

About Hillebrand Gori – a company of DHL Global Forwarding

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of Deutsche Post DHL. Hillebrand was founded as a family business in 1844 and was acquired by Deutsche Post DHL in March 2022.

Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers’ products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL is the place for you.

Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.

For more information, visit: https://www.hillebrandgori.com

Introduction

Develop, manage, direct and control the country HR function, with the objective of delivering the full range of HR services (recruitment, organizational development, T&D, C&B, industrial relations, labor rights, disciplinary process, personnel analyses and costs control, etc.) in order to achieve the most effective and efficient use of human resources to support business growth. This in accordance with business strategy and Corporate HR strategies, policies and programs as well as local legal / fiscal framework. Create strong alliance with our general cargo unit DGF in SSA. Role will be embedded in both HG as well as DGF HR.

Key Tasks

•                     Define in agreement with the Country Manager(s) the local HR strategy (long and short term) and policies within overall regional / Global business context, in terms of recruiting, organizational development, training, compensation & benefits, industrial relations.

•                     Maintain relationships and share experiences with other DHL functions, regional/Global HR, to achieve compatibility in organization design and effective interface with other functions.

•                     Oversee selection of key staff, succession planning and management development of executive as well as non-executives, optimizing on opportunities to upgrade continuously talent, coaching and advising local managers to maximize employee’s performance and potential.

•                     Advise, influence and support managers in defining and implementing plans related to talent management.

•                     Implement and adapt at country level C&B policies, in line with Global/Regional guidelines which are competitive in the market and encourage employee commitment to Hillebrand Gori.

•                     Together with the Country Manager(s) and the respective line/staff managers, determine the organization structures, roles, critical success factors and goals for each line/staff functions.

•                     Together with the Country Manager(s) and the respective line/staff managers, define the organizational development of the company and the skills needed to reach the business targets within the medium term plan, and the relative training plan to cover the gaps discovered (if any).

•                     Advise, influence and support the managers in any re-engineering process within the country organization, which contribute to increase productivity and effectiveness.

•                     Advise country management in all human resources related questions/issues.

•                     Advise, influence and support managers in the effective use of the country labor laws/contracts and the collective agreements.

•                     Advise, influence and support the managers in any disciplinary process to be used within their employees in line with the local legal framework.

•                     Deal with employees individual issues on exception basis as their direct managers are their primary interface.

•                     Implement and monitor health & safety plans to prevent employees from injuries and protect health in line with country legal requirements and good practice.

•                     Ensure the provision of an efficient and timely personnel and payroll administration services, in compliance with the country labor laws/contracts and any collective agreements.

•                     Communicate the activities and status of the HR department among the other departments.

•                     Participate in cross-functional business aspects to ensure that cohesive joint decision-making processes exist at country level

•                     Advise, influence and support managers in the definition of the optimal qualitative and quantitative staffing in the short and long term, in order to contribute to the area business objectives

•                     Encourage and develop the culture behavior and values of Hillebrand Gori.

•                     Ensure attraction of outstanding people capable of making significant contributions to Hillebrand Gori’s success, taking into account the future needs of the company, in line with Global HR guidelines.

•                     Maintain regular relationships with authorities and unions.

•                     Manage local industrial relations activities and enhance effective relations with trade unions and works council.

•                     Strictly follow the country labor laws/contracts and the collective agreements.

•                     Represent Hillebrand Gori in professional associations in area of responsibility.

•                     Identify, negotiate, approve and control the quality of relevant consultants (lawyers, head-hunters, training consultants, market data providers)

•                     Implement and monitor HR policies, standards and processes ensuring HR best practices and alignment to Global guidelines and the country labor and fiscal laws.

•                     Prepare and monitor local HR budget; manage all relevant costs and expenses of the local HR Dept. within the allocated budget.

•                     Prepare and monitor on a monthly basis the personnel costs and the relative FTE data evolution, comparing them with the budget and the forecasts, analyzing any gaps discovered and proposing the appropriate solutions to cover the gaps discovered.

•                     Propose any effective solutions to increase company productivity with particular regard for example to working hours shifts to reduce overtime, use the most effective country employment agreement to hire people, control and manage illness rate, use the vacation days, travel & living expenses, company car, mobile phone, other benefits, etc.

•                     Provide “internal climate” process defining, implementing and managing specific “Employees Opinion Survey” process (including giving feedback process) and defining specific action plan needed for any areas of improvements discovered.

•                     Ensure the accuracy of the data of the monthly employees’ wages in line with the employment agreements, the country labor and fiscal laws and the collective agreements.

•                     Ensure the accuracy and punctuality of the monthly payment to the employees of their salaries, to the national social security systems and the national pension scheme.

Stakeholders

•                     Communicate and influence senior business leaders outside of own job area to accept practices and approaches

•                     Develop strong, trusting relationships with senior business leaders across DHL

•                     Cooperate with and coordinate 3rd parties e.g. external service providers

•                     May lead negotiations

Management Responsibility

•                     Develop and maintain a motivated HR team of competent managers and staff

•                     Evaluate the HR staff performances of his/her direct reports and ensure that the same is done for the other members of the HR team.

Skills

•                     Presentation skills (very good)

•                     Facilitation and training skills (very good)

•                     Analyzing skills and analytical thinking

•                     Negotiation skills

•                     Project management skills

•                     Software skills (Word, advanced Excel, PowerPoint, etc.)

•                     Communication skills, spoken and written (English and local language)

•                     Minimum 10 years of relevant HR experience with at least 5 years in a senior management role

•                     Mastery of technical HR competencies in change management, recruitment, C&B, training and employee relations

•                     University bachelor degree in a business discipline or relevant education and work experience preferably in Logistics sector, ideally experience in BWS forwarding

•                     Professional HR qualification (preferred)

•                     Customer (satisfaction) orientation (internal)

•                     Conceptual thinking, but strong action and results oriented

•                     Pragmatic approach and bottom line results oriented

•                     Deliver short term result in a long term perspective

•                     Think globally and act locally

•                     Continuous improvement and speed & simplicity mind set

•                     Positive ; persuasiveness

•                     Social competence

•                     Mature and balanced

•                     Budgeting and cost control skills; personnel analyses

Did the role spark your interest? Please apply online. We are looking forward to receiving your application!

Ocean Freight Controller​

​​Ocean Freight Controller​ 

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.  

Global Forwarding Freight – South Africa has an opening for an ​Ocean Freight Controller​ where you will co-ordinate, control, plan and manage all aspects within the Import and Export procedure. The Ocean Freight Controller is a vital link within the supply chain process and must have extensive knowledge on both local and destination requirements.  Join us now in connecting people and improving lives. 

In this ​Ocean Freight Controller​ position  

• You will arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met. 
• You will process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines. 
• You will manage and monitor all parties within the supply chain as well as develop and maintain relationships with suppliers and customers. 
• You will support Operations Supervisor with the implementation of new/change of systems, directives, and distribution of information to staff. 
• You will receive Estimate request from Client and check Ocean Freight (freight charges) in Cargo sphere – CW1 and / or Quote shop.  
• You will request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments. 
• You will send Estimate to customer as required and follow-up with customer.  
• You will request SLI from customer if estimate approved and contact origin station via quick Bookings. 
• You will arrange collection with origin station.  
• You will instruct origin to book with co loader / Carrier based on the SLI / SI. 
• You will receive booking confirmation from origin station within 48hr and send to client.  
• You will, once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin. 
• You will register shipment on internal system CW1 for Cross Trade files. 
• You will request commercial invoice from Customer that must be used for Import certificate application ECTN/BSC/CNCA after BOL has been approved. 
• You will quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life. 
• You will enquire with Origin Station via OI if there are any discrepancies. 
• You will send out Status /Tracking report to customers, origin, and destination.  
• You will, once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer. 
• You will assign shipments off the LOT to your CW1 profile. 
• You will invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station. 
• You will ensure that you update Mandatory milestones CW1 completely and within the specified timelines. 
• You will contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.  
• You will co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs. 
• You will create/ Confirm transport order to ensure delivery of shipment to final customer.  
• You will ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand. 
• You will ensure release is taken from Co-loader/ carrier in time, so as to avoid storage and detention. 
• You will develop and maintain relationships with suppliers and customers. 
• You will support Customer Service / Key account management and Sales in incident and exception management. 
• You will initiate and address all OI’s and CCM’s within the defined timelines. 
• You will address all financial exception management reports within given deadlines, ie sick Files/ Role 3/ Unbilled / mishandling tracker etc. 
• You will participate within the department with regards to industry or regulation changes. 
• You will be communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers. 

Now, here’s what we need from you 

• Minimum 5 years’ experience in Ocean Freight Imports and Exports 
• Experience in the Retail and Perishables Sector  
• Must have a matric 

We offer: 

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. 
• Possible further career development 
• Competitive salary 

Why join DHL Global Forwarding? 

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.  

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 

  

• The largest global network with more than ~30,000 passionate employees 
• The most efficient processes and fastest response times 
• The best solutions and best customer service 

Our Vision: The Logistics Company for the World. 

Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect & Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 

  

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

Work Authorization  

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work 

authorization, now or in the future, are not eligible for hire for this role. 

Click here to apply

All the best with your applications.