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Duty Officer – Perth
| Closing Date | 2025/01/12 |
| Reference Number | SAA241125-1 |
| Job Title | Duty Officer – Perth |
| Division | Operations |
| Business Unit | Regional and International Airport Operations |
| Job Type | Permanent |
| Location – Country | Australia |
| Location – Town / City | Perth |
Job Purpose
The role leads the daily operational team by providing supervision, motivation, coaching, and guidance to Ground Handler team members with regard to applicable SAA policy and procedures, governance and customer experience at each touchpoint.
The Duty Officer will ensure that SAA is positioned as an Airline with high levels of service to customers while meeting SAA policies and procedures, regulatory and governance requirements.
Please note: This is a permanent part-time position (28 hours per week).
Principal Accountabilities
Work within delegation of authority (DOA)
Monitor excess baggage charges and ticketed sales
Monitor supplier performance/SLA’s and report correctives to Manager
Provide timely, accurate and relevant feedback/reports, and recommendations as required by leadership
Uphold good governance practices aligned to SAA standards
Communicate effectively on Company standards and requirements with Ground Handler and suppliers
Establish and maintain relationships with relevant internal departments within SAA, within the region, at Head office and Internationally
Ensure continuous on-time departure and adhere to Precision Time Schedule (PTS)
Stay up-to-date on Emergency Procedures and Response
Effectively manage irregular operations – delays, overbooking, baggage handling, diversions
Establish effective customer relationship processes and procedures to handle customer issues such as complaints, queries, delays, seating arrangements, special meals, over-bookings, endorsements from other airlines
Facilitate and maintain effective relationships with stakeholders and interdependencies such as Star Alliance, Code-Shares, Airport Authority, Police Authority, Immigration Authority, Customs Officials
Represent the organisation to stakeholders, associates and partners as well as to the public maintaining professional, effective, amicable relationship at the required levels to ensure SAA’s interests are upheld
Attend and represent company’s interests at stakeholder, committee and service provider meetings (Airline Organisation Committee, Star Alliance Airport Team etc.) as requested by airport manager
Participate in BSC (balance score card) which aligns performance objectives/measures and personal development within the businesses parameters – as outlined by HR/JNB and Airport Manager
Uphold welfare of Air Crew in host station (accommodation, security, transport, allowances, Health and Safety, irregular operations, and SAA brand)
Ensure compliance of human resources with relevant legislation (Local)
Lives and role models the Airline Values
Qualifications & Experience
Diploma in Tourism/Hospitality with at least 3 years functional experience within aviation industry, preferably in an airport environment of which 2 years in a supervisory role OR 4 years functional experience within aviation industry, preferably in an airport environment of which 3 years in a supervisory role
Fluent in English and Portuguese
Post graduate qualification will be an advantage
Conversant in airline check-in/reservations systems, Microsoft, industry trends/needs, host Country Legislation
Knowledge and Skills
Aviation regulations
Security protocols
Safety protocols
Emergency procedures and response
Safety standards
Excellent communication skills (verbal and written)
Interpersonal skills
Time management skills
Planning and organisation skills
Problem solver
Influencing and negotiating skills
Customer excellence
IT/System knowledge
Information processing
Strong administrative skills
Strong multi-tasking ability
People management
Conflict handling
Decision making
Attributes
Leads by example
Supervises team performance
Sells/ translates the vision
Leverages team diversity
Role models behaviour and values
Customer orientated
Results driven
Stakeholder relationships
Ethics and integrity
Collaboration
Relationship building
Independent worker
Adaptable
Resilient
Additional Information
Positionbased in Perth, Australia. Applicant will bear their own cost with regards to immigration (work permit, visa, accommodation, transport) if not Australian.
---oOo---SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
---oOo---SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.
Sales Specialist – Lubumbashi
| Closing Date | 2024/12/20 |
| Reference Number | SAA241204-1 |
| Job Title | Sales Specialist – Lubumbashi |
| Division | Commercial |
| Business Unit | Regional and International Airport Operations |
| Job Type | Permanent |
| Location – Country | Democratic Republic of the Congo |
| Location – Town / City | Lubumbashi |
Job Purpose
The Sales Specialist is responsible for the retail channel in their sales territory, including the key account management of existing and new retail outlets, thereby ensuring the effective implementation of the sales plan, revenue budgets, and achievement of targets.
The role provides focused retention and development of a customer base, management of customer relationships, and training and development of the sales team. The Sales Specialist role will involve leading the GSA sales team, managing key accounts, and collaborating with various departments to enhance sales performance. The ideal candidate will have a strong background in sales, preferably within the airline or travel industry, and possess excellent leadership and communication skills
Principal Accountabilities
Establish business objectives and goals for the channel; ensuring financial targets are met and cost budgets are contained; operate within the agreed expenditure budget
Achieve and deliver on set revenue budgets and targets
Manage and control budget in area of responsibility and contribute to business unit budget management
Develop and implement a sales plan for the retail channel and sales team; establishing a customer focus channel on a sales territory basis
Provide input to the Commercial Performance Strategy design and implement strategy within area/s of responsibility
Manage the implementation of the Leisure, Corporate and Retail strategy
Recommends and standardises policies, processes and systems to support implementation of the strategy
Drive profitability in area of responsibility and overall business unit
Provide recommendations to actively support cost and headcount containment
Maximize existing customer potential and identify new business opportunities to generate incremental revenue, market penetration and development
Develop and implement a marketing promotional plan for the channel; brand awareness and effective communication with customers
E-commerce; establish a strong sales focus in line with the strategy to reducing redistribution costs; cost of sale in relation to override agreements in ensuring direct collaboration with customers
Provide pricing input on key account corporate rates and direct sales pricing strategies
Handle the negotiation of contracts with key accounts; head office consortiums and retail outlets
Understand Customer analysis, segmentation refocused to give priority on increasing yield
Understand the requirements of different market segments, through constantly improved products and services to reflect those requirements, and through the more effective use of customer relations management
Operate within the set sales standards and guidelines in terms of contract negotiations and value propositions
Drive customer retention, market penetration, development and exploration of new market opportunities
Manage and optimise resources in Leisure, Corporate and Retail
Optimise technology to enhance internal and external customer expectations
Manage and maintain processes to deliver customer value
Drive customer centricity within areas of control
Manage effective internal and external stakeholder relationships through appropriate relationship building and networking
Manage the implementation of Governance and Risk Management policies, processes and systems
Manage and monitor continuous optimisation programmes and initiatives for the business unit
Manages projects to contribute to the optimisation of the department/ division
Optimise the area/s capability to enable achievement of objectives
Drives and supports people development initiatives
Manages performance to optimise efficient use of talent
Manages and implements change initiatives with the vision and strategic direction of the Airline
Lives and role models the Airline’s Values
Qualifications & Experience
Bachelor’s degree preferably in Sales/Business Management or related field
At least 3 – 5 years’ experience in sales management
Proven track record of successful sales leadership in the airline or travel industry
Ability to operate independently within the guidelines and successfully represent the airline’s image and policies at the highest levels
Knowledge and Skills
Integrated understanding of Airline industry
Presentation skills
Analytical and numerical skills
Sales, marketing and industry knowledge
Data analysis and insights management
Customer centricity
Understand domestic competitive landscape
Benchmarking
Computer literacy in MS office packages (MS Word, Excel, PowerPoint, Power BI & SAP)
Persuading and influencing skills
Excellent communication skills (verbal and written)
Financial acumen
Networking skills
Leadership
Attributes
Leads with purpose
Manages sales team performance
Manages transformation and change initiatives
Drives innovation
Sells/translates the vision
Leverages team diversity
Role models behaviours and values
Achievement orientated
Results driven
Customer service orientated
Adaptable
Additional Information
Position based in Lubumbashi, Democratic Republic of the Congo. Applicant will bear their own cost with regards to immigration (work permit, visa, accommodation, transport) if not from the Democratic Republic of the Congo.
---oOo---SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.
System support: Cebilenkosi@flysaa.com
All the best with your applications
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