African Bank Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

African Bank: 1189SCS005 – Sales Consultant (Eyethu Orange Farm)

Permanent position in the Clerks sector/job category.
1 – Sales Focus- Achieve customer growth, revenue and collections targets as defined by the bank

• Meet and exceed individual activity metrics for all product lines
• Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
• Effectively execute the Banks sales strategy in respect of Product & Value Added Services(Up Selling, Cross Selling & Capital Take Up)
• Outbound calling to target both existing and prospective customers
• Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
• Establish, develop and maintain business relationships with existing and prospective customers to generate new business
• Participates in cross selling bank products.
• Maintain detailed tracking of pipeline management and of prospect data and activities
• Set up in person visits, appointments and presentations, following up telephonically where necessary
• Conduct a professional financial needs analysis to make a needs based analysis that may lead to a sale
• Scheduling customer feedback for obtaining documents and progress updates
• Adhere to Supervision requirements set out by Line Manager for all financial products
• May prepare weekly, monthly and quarterly reporting and present results to management
• Ensure effective Cash Management as and when required with approved authorization
• Ensure effective CAM Management as and when required with approved authorization
• Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
• Ensure accountability for your own results

2 – Marketing Focus

• Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
• Identifying referral opportunities in and around the branch
• Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures

3 – Risk & Compliance Focus

• Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilising all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
• Comply with all policies/procedures related to all customer interactions and engagements
• Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
• Ensure the reporting of certain incidents and instances required in terms of regulatory requirements(AML)
• Ensure the reporting of all fraudulent behaviour incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
• Ensure effective execution of a “zero defect” prerogative in terms of the Deal Quality Error Rate
• Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
• Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own)

4 – Customer Service

• Ensure compliance with the Banks Customer Service Standard and relevant legislation
• Ensure compliance with TCF principles
• Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
• Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
• Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers

5 – Training & Development

• Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
• Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
• Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank

6 – Operational Activities

• Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate. Branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
• Perform other admin related duties as may be required by Management and Leadership structures of African Bank.

African Bank: 1324EXT001 – Multiskilled Consultant (1324EXT001) – Engcobo

Permanent position in the Skilled Technical / Specialist sector/job category.
8 – Key Result Area

1. Conduct a need analysis to identify the needs of the customers
   when issuing new business or giving product advice;
   ? Carrying out accurate affordability assessments on client’s
   applications
   ? Engage and manage relevant stakeholders (internal and external)
2. ? Identify opportunities for cross selling and know the products to
   sell;
   ? Proactive use of customer data (within own customer base) to
   identify opportunities
   ? Engage the customers through education and awareness
   ? Ensure that leads are logged correctly to explore cross selling
   opportunities;
3. ? Proactively build customer relationships, earn trust in order to get
   referral business and retain customer loyalty;
   ? Ensure accurate capture, updates or amends of customer
   information;
   ? Conduct customer education and awareness sessions
   ? Follow-up and ensure customer feedback
   ? Source new leads though external contact and other channels to
   increase the customer base.

4.? Handle administration related queries relating to transaction
processing, credit functions, sales functions and service
functions.
? To assist customers with ANY banking related queries.
? To protect Ubank brand by serving customers effectively and
efficiently.
? Processing, verifying and disbursement of credit and non-credit
products.
? To ensure customer satisfaction and retention.

5. ? Develop an individual sales plan
   ? Action daily targets
   ? Monitor targets
   ? Study daily performance reports across the business.
6. ? Provide factual information to client on products.
   ? Provide thorough explanation of the terms and conditions of the
   product agreement to the customer according to prescribed
7. ? To handle cash and manage float.
   ? Accurately perform teller transaction
   ? To balance cash and transactions at the end of each day
8. ? Identification and Verification of customers for teller transections
   ? Reporting suspicious transactions
   ? Disclose if qualified or working under supervision
   ? Perform FICA by Identifying and verifying customer when
   maintaining or opening a new account
   ? Accurately update customer’s info
   ? Risk assessment
   ? Documents management process

9 – Key Responsibilities

• Connect with our customers by living up to our brand “Audacity to believe”
• Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking and repatriation of cash
• Dispense and receive physical cash
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to Digital channels and or encourage use of digital platforms
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs.

African Bank: 2757SUP001 – Branch Supervisor (2757SUP001) – Springbok

Permanent position in the Middle Management sector/job category.
1 – Achievement of all Sales Targets & Growth

1. Sell, promote and Market the Banks Products and ensure that the following is achieved:
2. Retention of existing clients
3. Acquisition of new clients
4. Reactivation of dormant client
5. Achieve Sales Target as set by Management

2 – Performance of Sales Activities

1. Promote and sell new products as the Bank introduce same from time to time
2. Phone clients for sales (Tele-Sales)
3. Generate Sales Leads
4. Follow up and make appointments with prospective clients
5. Follow up on status of workflow and applications being processed
6. Keep the client informed at all times with regards to the loan application status

3 – Application Administration and Costs

1. Capturing of Loan Applications
2. Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
3. Accurately capture all client information as per loan application and supporting documentation
4. Suspend or reject loan applications to be re-quoted as and when required. Explain the Loan Application Process to facilitate client understanding of the process
5. Explain Terms and Conditions of Banks Products to clients
6. Issue copy of Contract / Agreement to Client
7. Print loan agreement for client’s signature
8. Correct altered loan application information sent for rework and reprint for client’s signature

4 – Sales Focus- Achieve branch growth, revenue and expense targets as defined by the bank

1. Maintain responsibility for the branches Profit & Loss and Budget
2. Determine the critical success factors for new customer acquisition and customer retention
3. Demonstrate expert ability to leverage the banks products inclusive of technology offerings to uncover and deepen opportunity, using the various marketing tools available in branch to present product offers and financial solutions to existing and potential customers
4. Work closely with Trade Area Manager on customer acquisition strategies and retention efforts and developing new marketing campaigns
5. Manage a book of customers with emphasis on cross selling and deepening customer relationships with the bank
6. Develop and execute market plan to achieve growth goals
7. Ownership for sales life cycle-from lead generation to disbursement
8. Engage in and promote all sales activities i.e. Check-Ins, Huddles
9. Responsible for day to day sales activities inside and outside the branch
10. Ensure the achievement of branch sales goals as assigned in the defined market and business segments/industries
11. Ensure all staff achieve individual sales and service goals as assigned
12. Work to maximise customer relationships across business lines
13. Represent the bank in local community organisations with the purpose of promoting the Banks image as well as uncovering potential business opportunities
14. Develop existing business relationships and prospect within the community for new commercial business
15. Maintain consistency and integrity of data
16. Provides direction, guidance and quality assurance to Reps Under Supervision

5 – Risk & Compliance Management

1. Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislation
2. Identify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the bank arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
3. Responsible for implementing strategies to ensure operational integrity in the branch
4. Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
   4.1. Cash Management
   4.2. People Management
   4.3. Security Management
   4.4. Asset Management
   4.5. Compliance (NCA, Regulatory and Credit Policy)
   4.6. General Operations
   4.7. Risk Management
5. Ensure completion of Monthly Branch Self Audit Programme
6. Ensure Disaster Recovery capturing on monthly basis
7. Ensure OHS checklist completion and filing
8. Ensure quality assurance related to sound Manager Review practices
9. Ensure risk related to bad rate versus expected bad rate is managed within limits as set by the Bank
10. Ensure Non Deal Excellence is managed within limits as set by the Bank
11. Ensure Deal Excellence Error Rate is managed within limits as set by the Bank
12. Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank(Own & Team)

6 – People Management and Development

1. Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable need
2. Working with HR, interview, hire and terminate branch team members
3. Conduct performance evaluations for all branch personnel
4. Conduct coaching activities with team members, principle coaching duties involve coaching to achieve sales excellence and ensuring the delivery of world-class customer service.
5. Identify and work with High Potential branch staff in the achievement of their developmental goals
6. Create a feeling of energy and excitement among team players. Promote the corporate vision and values
7. Ensure 100% participation and support for all staff on Bank training and developmental initiatives
8. Ensure People Knowledge Score is managed within limits as set by the Bank(Own & Team)

7 – Customer Service

1. Create and maintain productive relationships with internal and external clients by providing advice and assistance
2. Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times 5. Treat internal and external customers fairly at all times

African Bank: BUILSWT003 – Client Interface: Building Operations (BUILSWT003) – Cape Town

Permanent position in the Skilled Technical / Specialist sector/job category.
Financial
Financial Management
Ensure that any delivery of documentation at reception is signed in from client and signed out to DSV timeously and kept in a safe place whilst in your care.
Financial Management for Building service Department
Assist the Building Services Financial Controller to compile documentation for credit card for signature of facilities manager.
Prepare invoices for payment by printing out and getting Managers signature.
To drive vehicle in a safe responsible manner whilst abiding to the rules and regulations on the road.
Ensure that vehicle is looked after and maintained in accordance with cars maintenance schedule.
Ensure vehicle is always in roadworthy condition and licenced correctly.
Plan daily routes in most cost-effective manner where possible.
Building Services stock control and recon.
Checking and capturing of invoices
Checking invoices for VAT number, Company name, Authorization in items of mandates, Prior payments, Cost Codes (and reasonableness thereof),
Capex vs Opex, Due date, Staff related cost.
Obtaining VAT number of new suppliers.
Checking that VAT number of existing suppliers.
Submit staff related claims to payroll department (replacement access cards).
Split costs where necessary in terms of contracts.
Capture invoices information correctly against vendor one workflow, select correct supplier.
Stamp invoices as processed and follow approve process of through to payment. Checking banking details.
Reconciliations
Reconcile updated statement by checking statements for completeness, Vendors payments.
List outstanding invoices, payments, credit notes and debit notes on reconciliation.
Submit reconciliation to direct manager for checking and approval via a workflow and manual verification.
Payments
Scan and upload invoices and statements to e-workflow.
File invoices for record keeping in vender file and upload unto Neptune system.
Request remittance of POP from finance and send to vendor.

Customer
Customer Service
Assist in the office walk in client with request.
Be polite and helpful and efficient in ones dealing with all staff (our customers) as well as to visitors and clients at the regional Office.
Monitor emails and advising assistant manager to delegate to staff accordingly to attend to all request (Connecteam).
Be an ambassador for the Bank and Sandton Regional office in all dealings with clients and staff as you are the face of the department to these people.
Be timeous in attending to staff requests (work orders) and ensure good communication both verbal and via e-mail to clients. (Connecteam)
Ensure that the office always has a representative available to assist clients with their requests.
Create and maintain productive relationships with internal and external clients.
Keep the client information about progress though written communication, telephone communication.
Answer switch board and transfer calls or take messages.
Manage the cleaning staff and ensure that offices and boardrooms are always kept neat and tidy, and engage with landlord cleaning team to ensure lobby and bathrooms are clean and stocked with necessary consumables.
Manage AV equipment and assist with the set up and functionality of equipment for meetings.
Manage meeting room bookings and provide beverage service to clients for meetings.
Procure and manage beverage, stationery and cleaning stock.
Keep client’s information conferential safe to comply with POPI act.
Always build a positive image by exceeding client expectations.
Treat internal and external customers always
Response timeously to customer needs.
Level of satisfaction of business executives with Building Services responsiveness to new requirements
Internal Customer Feedback
Annual customer survey

Data
Admin Function
Be the face of Sandton regional office to clients and ensure that work order requests are given to Assistant Manager Building Operations: Regional office.
Capture and completed job card/workflows/quick tasks. (Connecteam)
Assist in performing administrative function for Kwa-Zulu Natal regional office.
Ensure that all service reports are received and scanned into planned maintenance and health and safety program.
Assist to prepare invoices for signature, scan in signed copies of invoices into the planned maintenance system and send documents to finance for payment.
Issue Job Cards through Connecteam to allocate contractors request & preventative maintenance jobs.
Collating Courier requests, overseeing and recording incoming deliveries (IT equipment, documentation) Clear PO Box. Renew Company TV Licence
Collection of the service reports and ensure that the Planned maintenance is updated.
As per the defective from the Planned maintenance ensure that the NCR’s are issue accordingly.
Perform administrative function for booking of identified boardrooms.
Identify best practice management of boardroom bookings and attending to clients effectively and discuss with facilities manager for ways to implement.
Clients Visit
Identify the purpose of clients visit to African Bank who reports to reception for assistance.
Assess the clients’ needs and call the relevant person or department to assist them.
Ensure client waits at the couches in reception where they are to wait to be collected from reception.
Ensure that client does not access building at turnstiles without being collected by an African Bank staff member
Communication
Perform the Brand Ambassador function for African Bank and the department in all dealings with clients and staff by being polite and courteous and efficient in dealings with people.
Have clear verbal and written communication with staff and visitors and ensure that client’s expectations are met in a professional manner.
Vendor Management
Assist to deal professionally and timeously with queries raised by vendors on financial issues.
Assist to Deal professionally and timeously with vendors when information is required from them.
Resolve queries by conducting investigations, analysing records, reconciling creditors records via payment conformation from finance, escalating problem to management when required, keeping accurate and legible audit trails of correspondence (including making relevant notes of telephone correspondence).
Perform ad hoc tasks as requested by direct manager.

Culture/People
Teamwork
Ensure that you display congeniality with colleagues, ensure that you assist team members to perform tasks when required (one team).
Behavioural Protocols (360 report)
Complete report /surveys as required.

Governance/ Compliance
Governance Risk
Ensure that all necessary documentation is completed for trip monitoring, as well as for fuel and maintenance of the vehicle.
Internal / External Audit
No unresolved breaches/overdue internal/external audit findings allocated.

African Bank: CBBAANA002 – Business Intelligence Analyst (CBBAANA002) – Midrand

Permanent position in the Professionals sector/job category.
1 – Production of standard Business unit MIS.
Ensure that all relevant MIS is produced, including but not limited to:
New business reporting,
Product reporting
Channel reporting,
Customer reporting
Performance Reporting
Productivity Reporting,
Bureau Reporting
Relevant exception reports,
Executive Pack reporting

2 – MIS delivery platform and management
Translate business requirements into advanced MIS Reports
Automation of Business users reporting needs, consulting with users, best practise solutions to optimize reporting, identify opportunities to utilise data and so drive optimisation of analytics, and forecasts
Utilize analytics tools (Power BI, Excel, and SQL) to provide actionable insights

3 – Provision of data for ad hoc reporting and analysis projects.
Manage the provision of data for analysis of ad hoc investigations and provide solutions and recommendations to the business
Manage the relationship with the AB business unit heads and other staff.
Liaison with data teams in other areas of the business to ensure that data provided is accurate, complete and consistent with data in other areas.
Provide reporting into the regular (monthly and quarterly) forums in accordance with timelines and quality standards

4 – Treating Customers Fairly and Compliance
Create and maintain productive relationships with internal and external clients by
providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and
expertise while complying with company policies, legislation and regulations
Keep the client informed about progress through written communication, telephone
communications, and/or face-to-face meetings
Always build a positive image by exceeding client expectations
Treat internal and external customers fairly at all times

African Bank: EXMKMCO002 – Marketing & Advertising Specialist (EXMKMCO002) – Acornhoek

ermanent position in the Middle Management sector/job category.
Administration / Secretarial
Telephone answering, screening calls, taking of messages; and forwarding to the appropriate manager on time.
Rerouting of queries to the relevant person / department
Filing
Compilation of reports
Ensuring timeous advice to relevant managers of report deadlines and ensuring on-time submission
Setting up meetings and organizing and coordinating meetings
Minute Taking
Faxing
Planning and Scheduling of meetings Co-coordinating and compiling agendas (diary control), booking of meetings and necessary catering
Correspondence
Travel Claims – preparation, signoff and forwarding

Operational Support
Updating and coordinating Customer Projects and Reports
Providing assistance primarily to the departmental executive, but where required additionally to the Marketing Manager.
Assist with Human Resources Liaison E.g. Recruitment, Grading, Leave Roster, KRA’s and Performance appraisals of Staff
Create professional Presentations as required
Final Preparation and tracking of CAPEX proposals, Policies and documentation

Budget Management
Assist with management of various Customer Engagement budgets.
Ongoing tracking/monitoring of spend reconciliations against forecast and advice re monthly Provisions
Establish relationship with finance division to ensure timely processing of payments and query resolution
Ensure correct scheduling of payments to creditors
Monthly Distribution to and Liaison with various senior managers to get sign off of the respective budgets

Travel Arrangements
For Executive and Marketing Manager:
Flight bookings
Accommodation
Car hire arrangements and travel arrangements

Development of the Strategy and activity plans for the
Develop annual Strategy and activity plan for the portfolio
Obtain information from internal and external stakeholders
Monitor and interpret market trends
Gather, analyses and interpret all relevant mediums to communicate with existing and potential clients
Assess product relevance with audience
Assess competitive portfolio and product pricing and activities
Understand category segmentation within the portfolio to establish the medium to be used.
Assess and measure the performance of the portfolio against the market.
Identify route to market trends and gaps / opportunities
Collaborate with key stakeholders to develop plans to achieve product, volume, value, and profitability and share targets. (Demand Creation)

Brand Custodianship (will need to be trained for this by Sonya with the intent to take over fully within a determined period)
The management of the African Bank brand corporate identity application on all marketing and communications materials for internal and external application and use – ensuring that the guidelines are adhered to in all applications
Coordination and feedback with all stakeholders, including all communication of changes and amendments
Participate and contribute to the Brand Forum as the representative for African Bank
Corporate Identity
Design, creation, and application of generic support materials utilizing DTP (Apple Mac).

Customer
Create and maintain productive relationships with internal and external clients by providing advice and assistance.
Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
Build a positive image by exceeding client expectations at all times
Treat internal and external customers fairly at all times

Click here to apply

We wish you all the best with your applications.