Galxboy Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

RETAIL OPERATIONS MANAGER

JOB OVERVIEW

We are seeking a Retail Operations Manager with significant experience in overseeing the operations of multiple locations. This strategic leadership role demands an expert in retail management, with a deep understanding of store-level operations, sales optimization, inventory management, team leadership, and performance reporting. As the Retail Operations Manager, you will be responsible for ensuring the efficiency and profitability of all stores, driving operational excellence, and fostering a high-performance culture across the entire retail network. Your ability to analyze data, lead teams, and implement strategic initiatives will be crucial in elevating our operations to the highest standards.

KEY DUTIES AND RESPONSIBILITIES

Operational Efficiency & Strategy

• Lead and manage the operations of all retail stores, ensuring seamless performance across all locations.
• Collaborate with senior leadership to develop and implement company-wide operational strategies aimed at optimizing sales, improving efficiency, and enhancing the customer experience across all stores.
• Monitor and evaluate operational performance, providing strategic recommendations to improve efficiency, customer service, and profitability.
• Ensure stores are consistently operating at optimal levels, meeting business needs and maintaining brand standards.

Retail Performance Reporting & Analysis

• Oversee comprehensive reporting across all stores, tracking sales trends, foot traffic, inventory levels, and other key performance indicators.
• Provide regular insights and detailed reports to senior management on store performance, highlighting opportunities for growth, improvements, and challenges.
• Use data-driven insights to formulate strategies that drive performance across all locations, ensuring that stores achieve sales targets and operational goals.

Inventory Management & Stock Control

• Oversee inventory management for all stores, ensuring stock levels are optimized and loss is minimized.
• Monitor stock levels and trends, working with store managers to maintain appropriate inventory while avoiding overstocking or stockouts.
• Implement and enforce inventory control measures to minimize shrinkage and ensure accurate stock reporting across all locations.
• Conduct roll out of all necessary stock count processes required by the business.

Leadership & Team Development

• Lead, mentor, and develop a network of store managers and teams, ensuring consistent achievement of performance metrics, including sales targets, customer satisfaction, and operational efficiency.
• Develop and implement a leadership development program to strengthen store management capabilities, foster growth, and improve retention.
• Create and maintain a positive, inclusive, and performance-driven culture across all retail locations, aligning all teams with the company’s goals and values.

Retail Policies, Compliance, and Risk Management

• Enforce and ensure compliance with company policies, retail standards, and industry regulations across all stores.
• Conduct regular audits and reviews to ensure adherence to operational guidelines, health and safety regulations, and company procedures.
• Identify, mitigate, and manage risks related to inventory loss, safety, employee welfare, and operational inefficiencies.
• Investigate incidents or accidents and ensure proper documentation and corrective actions are taken.

Financial Oversight & Payroll Management

• Oversee payroll and budgeting processes, ensuring accuracy, compliance, and alignment with financial goals.
• Monitor labour costs across all stores, ensuring adequate staffing while controlling expenses.
• Approve payroll submissions and ensure they meet both legal and company standards.
• Track employee attendance, time-off requests, and manage scheduling to optimize productivity and customer service levels.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Retail Management, or related field (preferred).
• Minimum of 5+ years of experience in retail operations management, with at least 3 years in a leadership role overseeing multiple stores.
• Experience in leading and mentoring store management teams in a multi-location environment.
• Strong financial management skills, including budgeting, payroll oversight, and cost control.
• Expertise in retail analytics, performance reporting, and using data to drive business decisions.
• In-depth knowledge of retail policies, risk management, and compliance with labour laws.
• Proficiency in retail management systems, payroll software, and Microsoft Office Suite.
• Ability to travel to various locations as required.
• Flexibility to work evenings, weekends, and holidays as necessary.

LEARNING & DEVELOPMENT (L&D) SPECIALIST – CHANGE MANAGEMENT FOCUS

MAIN PURPOSE OF THE JOB

The Learning & Development (L&D) Specialist with a Change Management focus will be responsible for designing, implementing, and managing learning programs that drive employee growth, enhance leadership capabilities, and support business transformation. This role will integrate change management strategies to ensure smooth adoption of new policies, processes, and technologies while fostering a culture of continuous learning and adaptability.

KEY AREAS OF RESPONSIBILITY

1. Learning Strategy & Change-Driven Training Programs

• Develop and execute L&D strategies aligned with business goals and upcoming organizational changes.
• Design and deliver training programs that help employees adapt to new policies, systems, and structural changes.
• Work closely with department heads to identify skill gaps and create training roadmaps that support business transformation.
• Ensure all training initiatives reinforce a culture of agility, innovation, and continuous improvement.

2. Change Management Integration & Employee Readiness

• Develop change management training modules to help employees and leaders navigate transitions effectively.
• Implement training on adaptability, resilience, and problem-solving during change.
• Conduct impact assessments and feedback sessions to understand employee concerns during change initiatives.
• Create communication strategies to ensure employees understand the “why” behind organizational changes.

3. Leadership Development & Change Resilience

• Design and facilitate leadership development programs that equip managers to lead through change.
• Coach and train leaders on managing resistance, effective communication, and driving engagement.
• Establish mentorship and coaching programs to support employees during periods of transition.
• Partner with senior management to align training initiatives with business transformation goals.

4. Learning Technology & Performance Tracking

• Leverage Learning Management Systems (LMS) to deliver and track training programs.
• Implement digital learning solutions such as microlearning, AI-driven learning paths, and gamification.
• Use data analytics to measure the effectiveness of training programs and adjust strategies accordingly.
• Ensure training completion, engagement, and retention metrics are tracked and reported.

5. Organizational Culture & Continuous Learning

• Drive a learning culture by embedding L&D into daily business operations.
• Lead initiatives that promote employee career growth and upskilling.
• Foster an environment where employees feel supported in their professional development.
• Partner with HR to align L&D initiatives with performance management, career progression, and employee engagement strategies.

SKILLS AND PERSONAL ATTRIBUTES

• Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field.

• 5+ years of experience in L&D, change management, or organizational development.
• Certification in Change Management (e.g., Prosci, Kotter) is a plus.
• Experience developing leadership and change training programs.
• Strong knowledge of adult learning principles, instructional design, and training facilitation.
• Proficiency in LMS platforms and digital learning technologies.
• Excellent communication, coaching, and stakeholder management skills.KEY SUCCESS METRICS
• Increased employee engagement and confidence in navigating change.
• Improved leadership effectiveness in managing transitions.
• Higher training completion and knowledge retention rates.
• Enhanced alignment of L&D with business transformation goals.

TALENT CONSULTANT

MAIN PURPOSE OF THE JOB

We are seeking an experienced and dynamic Talent Consultant to join our team. In this role, you will be responsible for sourcing, recruiting, and developing top-tier talent. You will work closely with hiring managers and executives to understand talent needs, improve recruitment processes, and ensure the best-fit candidates are placed in key retail roles. You will have a direct impact on improving team performance and fostering a positive work culture through strategic talent acquisition.

KEY AREAS OF RESPONSIBILITY

1. Talent Acquisition & Sourcing

• Meet with managers to understand their talent needs, business goals, and culture.
• Utilize various sourcing methods (job boards, LinkedIn, networking, employee referrals, etc.) to identify top talent.
• Build and maintain a pool of qualified candidates for recurring or hard-to-fill roles.
• Develop and promote the brand as an attractive employer to potential candidates.
• Ensure alignment of company values and culture in recruitment materials.

2. Candidate Screening & Selection

• Review resumes and applications to shortlist candidates.
• Conduct initial phone or virtual screenings to assess experience, skills, and cultural fit.
• Organize and conduct structured in-person with candidates.
• Administer skills assessments or role-specific tests as needed.
• Evaluate candidates’ qualifications, experience, and potential based on job requirements.
• Provide detailed feedback to clients on candidates’ suitability for the role.

3. Relationship Management

• Act as the main point of contact between hiring managers and candidates throughout the hiring process.
• Provide regular updates on the status of candidate pipelines, market trends, and other relevant information.
• Provide solutions to address staffing challenges, such as high turnover or skill gaps.

4. Market Research & Reporting

• Stay informed on retail industry trends, emerging technologies, and competitor practices in talent acquisition.
• Maintain and track key performance metrics such as time-to-fill, candidate quality, and hiring success rates.
• Provide data-driven reports to inform decision-making and recruitment strategy adjustments.
• Track the progression of candidates through the recruitment process and ensure proper follow-up and closure.

6. Administrative Support

• Ensure candidate information is accurately maintained in applicant tracking systems (ATS) or databases.
• Ensure job descriptions are kept up to date with the latest role expectations, skills, and qualifications.
• Ensure all recruitment practices comply with local employment laws and industry regulations.
• Maintain confidentiality and integrity of sensitive candidate and client data.

SKILLS AND PERSONAL ATTRIBUTES

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred).
• Proven experience as a Retail Talent Consultant, Retail Recruiter, or in a similar talent acquisition role.
• Strong knowledge of retail industry trends, job functions, and the specific skills required for success in retail environments.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple recruitment processes simultaneously and meet tight deadlines.
• A deep understanding of the recruitment lifecycle, from sourcing to placement and retention.
• Proficiency in applicant tracking systems (ATS) and other HR software.
• Strong organizational and time-management skills with attention to detail.

SALES ASSISTANT

MAIN PURPOSE OF THE JOB

To provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

• Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
• Actively and consistently implement upselling and cross-selling techniques to increase UPT, ATV, Conversion and Turnover.
• Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
• Representing the brand, adhering to uniform policy and grooming standards, presentable and professional on the sales floor.

Visual Merchandising

• Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers
• Steam, tag, price, hang, fold, replenish product and optimize space
• Understand and follow VM guidelines and practices to maintain a positive shopping experience for all customers

Stock Control

• Monitor stock levels on the sales floor and assist with replenishing walls and tables
• Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process
• Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements
• Receive and unbox product timeously when delivered, actively replenish on a daily, weekly and when required

Daily Operations and Housekeeping

• Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster
• Process customer transactions accurately and efficiently using POS system, cash handling, variance schedule updated, credit/debit card and payment methods
• Ensure the cleanliness and tidiness of the store, including organising merchandise, sweeping floors, cleaning displays and surfaces and maintenance of general housekeeping

SKILLS AND PERSONAL ATTRIBUTES

• Grade 12
• Computer literacy
• Higher education (Advantageous)
• 1 – 2 years work experience preferably in retail environment
• Knowledge of retail practices
• Demonstrated ability to perform customer service duties.
• Leadership skills

STORE MANAGER

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Sets, Communicates and reaches targets UPT, ATV & Turnover
• Coaches and supports the team in delivering excellent customer service
• Lead the sales team through example and ensuring meeting of personal and company sales targets
• External market research, area analysis, proactively reports relevant information to various departments

Team Management

• Develop the team through regular, ongoing meetings and training (with attendance registers)
• Actively inform team on information received from OPS or Head office, providing regular feedback and ensuring all team members are well informed
• Conduct performance appraisals accurately and timeously, with recommended training plans and relevant feedback
• Complete rosters and adhere to the staffing template
• Ensure all staff adhere to standard company policies and procedures, actively train self and take responsibility for empowering staff with correct information

Inventory Management

• Minimise shrinkage and maintain accurate stock records in the POS system
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports.
• Manage inventory control, place orders accordingly and send them out in time back to the warehouse, report on inventory to relevant parties accordingly

Operations Management

• Manage time and attendance, follow and implement opening and closing procedures accordingly
• Reconcile cash-up reports and conduct investigations timeously to alleviate company losses
• Proactively manage controllable store expenses, stationery, refreshments, phone usage and cleaning products
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company
• Process refunds and exchanges according to company policy, escalate and inform OPS where necessary
• Review and submit month-end reports (clock in, RED, Staff purchase), Update and utilise managers dashboard, provide signed trained registers for all staff

SKILLS AND PERSONAL ATTRIBUTES

• Matric certificate compulsory
• Bachelor’s degree ideal
• A minimum of 3 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

ASSISTANT STORE MANAGER

MAIN PURPOSE OF THE JOB

Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues.

KEY AREAS OF RESPONSIBILITY

Customer Service Leadership

• Lead the sales team through example and ensuring meeting of personal and company sales targets – UPT, ATV and Turnover
• Performs and supports the team in delivering excellent customer service
• Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations

Visual Merchandising

• Implementing merchandising as per guidelines and submitting VM pictures on a weekly
• Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade
• Continuous self and team training and assessment of visual merchandising of the store

Inventory Control

• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company

Supervising Daily Operations

• Manage time and attendance, Follow and implement opening and closing procedures accordingly
• Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping
• Process refunds and exchanges according to company policy, escalate and inform OPS where necessary

SKILLS AND PERSONAL ATTRIBUTES

• Matric certificate compulsory
• Bachelor’s degree ideal
• 1 – 2 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Click here to apply

We wish you all the best with your applications