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ICT System Administrator

Job Description

ROLE OVERVIEW:
The 3rd Line Support System Administrator will be responsible for providing comprehensive support for our IT infrastructure. The candidate will manage system administration tasks, including patch management, cybersecurity, switch configuration, firewall management, backups, and Azure cloud management. This position requires a highly skilled individual who can work independently and is self-managed.

KEY RESPONSIBILITIES:

1. Run patch management using RMM tools like Datto RMM to deploy security patches and scripts.
2. Understand and apply cybersecurity principles.
3. Set up HP switches with VLAN segmentation.
4. Manage firewalls, with a preference for Sophos and Fortinet.
5. Oversee backups and restores.
6. Manage Microsoft Azure cloud environments.
7. Implement robust security measures for Azure, Hyper-V, Exchange, and Active Directory.
8. Identify opportunities for automation in Azure workflows and on-premises systems.
9. Create and maintain detailed documentation related to system configurations, processes, and procedures.

REQUIREMENTS:

1. A relevant IT qualification.
2. Hands-on experience with Datto RMM or similar RMM tools.
3. Strong understanding of cybersecurity principles.
4. Experience configuring HP switches with VLAN segmentation.
5. Proficiency in managing firewalls, preferably Sophos and Fortinet.
6. Proven experience in managing backups and performing restores.
7. Significant experience managing Microsoft Azure cloud environments.
8. Valid Microsoft Certified Azure Administrator Associate certification.
9. Proven experience as an IT Systems Administrator, with significant hands-on experience in managing Microsoft Azure, Hyper-V, Exchange, and Active Directory.
10. Ability to implement robust security measures and identify automation opportunities.
11. Strong documentation skills.

Customer Care Supervisor

Job Description

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS: 

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

Accountant

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, managing operating capital, the accounting function, implementing SOP’s and improving internal financial controls. Managing, recruiting, developing and supporting the finance team
2. Financial reporting: Collate, prepare and interpret reports
3. Manage the accounts payable, and accounts receivable functions
4. Ensuring tax compliance and compliance with statutory regulations
5. Manging the audit process and ensuring financial statements are completed
6. Managing budgets, variance analysis, identify and implement cost cutting and process improvements across the group
7. Implement, enhance and oversee internal controls, SOP’s and promote best practices
8. Liaising with managerial level staff and third-party stakeholders

REQUIREMENTS: 

1. 5 Years’ experience as an Accountant or in a similar role
2. Must have experience in managing a team
3. Tertiary Financial Management / Accounting qualification
4. Sound understanding of the finance function and a hands-on approach
5. 5 years’ experience on Sage 50/ Pastel Evolution or similar system
6. Previous experience in the FMCG, Fast Food or Retail sectors
7. Ability to communicate effectively across all levels of the organisation
8. Strong communication skills
9. Must have strong attention to detail and a proven track record

Bookkeeper

Job Description

DUTIES AND RESPONSIBILITIES:

1. Financial reporting, maintaining fixed asset registers, the accounting function, implementing SOP’s and analysis of financial reports
2. Financial reporting: Collate, prepare and interpret reports
3. Review the accounts payable, and accounts receivable records
4. Inventory valuation and verification of count sheets
5. Ensuring tax compliance and compliance with statutory regulations
6. Audit process and ensuring financial statements are completed
7. Managing budgets and variance analysis
8. Implement internal controls and SOP’s
9. Liaising with the operations team

REQUIREMENTS: 

1. Relevant qualification in accounting/finance
2. Experienced in the full bookkeeping function including the preparation of monthly management accounts (not just printing off a system but experienced in the analysis and adding in commentary/ notes to justify variances etc)
3. Experience with Pastel Evolution, Sage 50/ Sage 200 or similar system – advantageous
4. FMCG, Fast Food or retail industry experience – advantageous
5. Full MS Office

Senior Finance Analyst

Job Description

Pedros is the Fastest Growing Flamed Grilled Chicken Franchise in SA .We have an amazing new role and opportunity within our Finance Department for a Senior Finance Analyst , to provide advice, act as a strategic financial / business partner, providing insights and analysis to support decision-making by collaborating closely with non-finance stakeholders. Focusing on financial planning, forecasting, performance monitoring, and identifying opportunities to optimize financial performance, all while aligning with the overall business strategy.

Providing analysis and delivering insight that links financial reports to business operational strategies. Initiating change to ensure key operational, commercial and financial targets are delivered. Building partnerships and maintaining strong relationships with all senior managers and their teams. Supporting senior management to plan, budget and forecast effectively.

DUTIES AND RESPONSIBILITIES:

1. A strong understanding of the retail and/or FMCG sectors
2. Effective communication and presentation skills
3. Ability to understand and interpret key operational and financial data
4. Analytical skills including the ability to identify trends and deviations
5. Strategic thinking: Align the business operations to achieve improved financial results
6. Contributing to Retail stores sales growth
7. Enhance Retail stores financial performance and achieve targets
8. Achievement of required ROI for new projects and initiatives
9. Retail stores inventory control and loss control
10. Driving customer growth

REQUIREMENTS:

1. Minimum of 8 years’ experience in Retail / FMCG sector
2. Effective communication and presentation skills
3. Understanding the link between the finance and operations functions
4. Retail sector experience
5. Own transport and valid driver’s licence
6. Strong attention to detail
7. Strategic and independent thinking
8. Willing to be involved operationally and having a hands on approach

Buyer

Job Description

DUTIES AND RESPONSIBILITIES:

1. Carry out all the activities necessary to purchase goods in compliance with given cost/time/quality requirements and in line with Company policies and standards.  
2. Support the vendors during the preparation of the technical/commercial proposals from NPD with the obligation of confidentiality about the related product.
3. Negotiation/Persuasion and Problem Solving Skills
4. Ability to add value, reduce costs, and input to business improvements.
5. Ability to build and maintain effective and productive relationships with staff, stakeholders, and suppliers.
6. Ability to forecast and maintain good coverage on stock across all DC’s
7. Be directly in involved in Sourcing, Supply and pricing
8. Maintaining of Databases such as NDA’s, SANHA, Allergen and Product Specs
9. Ensuring Projects, Reports and allocations are closed off timeously
10. Ability to Break down and analyse complaints and find innovative solutions
11. Ensuring Supplier splits are being adhered to
12. Fast tracking claims
13. Decision-making and attention to detail

REQUIREMENTS: 

1. Must have 3 years of experience in a procurement role. (chilled FMCG highly advantageous)
2. Degree or Diploma (compulsory).
3. Tertiary qualification in Purchasing, Supply Chain advantageous.
4. Proficiency in MS Office – must have strong Excel skills.
5. Experience with Purchasing, Procurement, Buying or Expediting.
6. Experience in a production manufacturing environment advantageous
7. Experience with ERP and MRP.
8. Understanding of popular products in the industry.
9. Excellent interpersonal and social skills.
10. Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers.
11. Good communication, negotiation, interpersonal, and influencing skills.
12. Analytical, numerically astute with strong demonstrated problem-solving abilities.
13. Able to manage time effectively, prioritize tasks, and achieve set targets.
14. Able to work well under pressure and handle emergency and stressful situations.
15. Commercial and financial awareness.
16. Keen attention to detail and accuracy.

Accounts Payable Manager

Job Description

DUTIES AND RESPONSIBILITIES:

1. The Accounts Payable Manager will be responsible for overseeing the accounts payable function of the Pedros organisation
2. Implementing policies and standard operating procedures within the accounts payable function
3. Managing and maintaining the accounts payable records
4. Review of Accounts payable processing, allocations and payment packs
5. Leading and managing the accounts payable team, providing guidance and support
6. Implementing and enhancing financial controls and ensuring best practices are applied
7. Compiling information relating to accounts payable for the audit process for both external and internal audit
8. Review and reporting on supplier age analysis
9. People and performance management for the accounts payable team
10. A strong understanding of the accounts payable process
11. Reporting on accounts payable
12. Knowledge of the accounts payable function in the retail and/or FMCG industries
13. POS Gaap / Micros knowledge, including WMS systems and ERP systems such as Sage Evolution

REQUIREMENTS: 

1. A degree or diploma in finance or accounting
2. Minimum of 3 years in a supervisory role and 5 years’ experience in accounts payable
3. Certification in Sage 200 or similar ERP systems is advantageous
4. Experienced in Pastel Partner or Pastel Evolution – advantageous
5. Must have experience managing a team

Point Of Sales Project Co-ordinator

Job Description

DUTIES AND RESPONSIBILITIES:

To manage and oversee POS-related projects, ensuring tasks are completed on time, within scope, and aligned with business objectives. This role serves as the central point of coordination between teams, vendors, and stakeholders to drive successful project delivery

Project Management

Task Allocation and Monitoring:

1. Assign tasks to team members based on their roles and responsibilities, ensuring equitable distribution and alignment with project goals

Timeline Management:

1. Develop and maintain project timelines, ensuring milestones are met and delays are proactively addressed

Progress Tracking:

1. Regularly review task statuses using project management tools and ensure updates are shared with stakeholders

Team Coordination

Team Meetings:

1. Schedule and lead regular check-ins to discuss progress, address roadblocks, and align priorities

Resource Management:

1. Ensure team members have the tools and resources needed to complete their tasks efficiently

Collaboration:

1. Foster cross-functional collaboration between IT, operations, and external vendors to streamline workflows

Stakeholder Communication

Status Updates:

1. Provide regular updates on project progress, highlighting completed tasks, pending items, and risks

Issue Resolution:

1. Act as the primary contact for resolving project-related challenges and escalate issues to relevant stakeholders when necessary

Documentation:

1. Maintain detailed records of project progress, decisions, and outcomes for transparency and future reference

Integration Management

Third-Party Integration:

1. Ensure seamless integration of the POS with delivery platforms (e.g., UberEATS, Mr D), payment gateways, inventory systems, and reporting tools

API Monitoring:

1. Collaborate with developers to test and monitor API integrations

Task Execution Oversight

Checklist Management:

1. Ensure all deliverables are completed by cross-referencing project checklists and action plans

Quality Assurance:

1. Review completed tasks to verify they meet quality standards and project requirements

Dependency Management:

1. Identify dependencies between tasks and coordinate their completion to avoid bottlenecks

Core Deliverables

On-Time Task Completion:

1. Ensure all assigned tasks are completed within the stipulated deadlines

Team Productivity:

1. Monitor and report team productivity metrics to ensure optimal performance

Risk Mitigation:

1. Identify potential project risks and implement strategies to mitigate them

REQUIREMENTS: 

Project Management Experience (Must have):

1. Proficiency in project management tools (e.g., Microsoft Project, Trello, or JIRA) to track tasks and timelines

Strong Organizational Skills:

1. Ability to manage multiple projects simultaneously while maintaining attention to detail

Communication Skills:

1. Clear and concise communication with team members and stakeholders to ensure alignment

Problem-Solving Skills:

1. Proactive approach to identifying and resolving issues that could delay project delivery

POS Experience

1. Must have experience with POS systems like Micros, GAAP, or similar platforms

Technical Ability

1. Understanding of API integration and reporting tools

Finance Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Daily revenue reconciliations for all store POS pay types
2. Review of stores daily reports and raising/resolving all queries
3. Input cash up revenue figures onto reconciliation spreadsheet
4. Verify cash drops on the online portal
5. Verify cash deposited in the bank account
6. Reconcile card transaction revenue with amounts received in the bank account
7. Input revenue amounts and reconcile amounts received from Mr D, Uber Eats,
8. Yumbi, voucher, account, cheuqe and the Pedros app
9. Raise any variance queries with store and operations management
10. Resolve all variances
11. Escalate variances per the SOP when required
12. Review stores daily reports and raise queries
13. Ensure original cash up documentation is received weekly

REQUIREMENTS:

1. A relevant finance qualification is essential
2. Sage 200 Evolution, Pastel Partner or any similar accounting package
3. Strong Excel skills
4. Strong attention to detail and accuracy
5. Motivated individual who works well in a team and can work well under pressure
6. Have effective time management and problem solving skills
7. Organisation and admin skills
8. Ability to communicate effectively

Marketing Assistant

Job Description

DUTIES AND RESPONSIBILITIES:

1. Assistant to Head of Department (Marketing)
2. Photoshoot/Video Shoot Project management
3. Model sourcing & liaising
4. Styling for internal shoots
5. Manage phone calls and distribute correspondence
6. Attend meetings to take dictation and minutes
7. Prepare Marketing/Sales reports, presentations and briefs
8. Monitor & track key performance indicators

9. Manage requests and queries appropriately.
10. Data gathering & research
11. Help with daily time management

1. Calendar management – Set meeting / Reminders
2. Run errands as requested.
3. Draft correspondence & letters
4. Project co-ordination

REQUIREMENTS: 

1. 3-5 years of experience in Marketing Administration
2. Own vehicle
3. Deadline driven
4. Copy writing skills – advantageous
5. Excellent written and verbal communication skills (Proof reading required)
6. Strong organizational skills
7. Analytical skills
8. Proficiency in MS Office – Excel guru
9. Firm grasp on various marketing platforms, channels, and best practices
10. Must be a self-starter and able to independently move projects forward, prioritise tasks, and meet deadlines

Site Scout (Junior New Business Manager)

Job Description

DUTIES AND RESPONSIBILITIES:

1. Responsible for identifying and developing new business opportunities, and new market entries. This role involves strategic planning, relationship building, market analysis, and execution of initiatives to drive growth and profitability. The Site Scout (JNR New Business Manager) plays a key role in expanding the brand’s footprint and ensuring long-term success in a highly competitive market
2. Develop and implement strategies to identify and capture new business opportunities, including opening new locations, expanding into new markets, and securing franchise agreements
3. Conduct market research to identify potential areas for expansion and evaluate competitive positioning
4. Analyze industry trends and customer preferences to support strategic decision-making
5. Evaluate potential markets for new store openings, considering demographic data, consumer behavior, and local competition
6. Ensure new locations meet operational and financial targets
7. Explore opportunities for co-branding, joint ventures, or other collaborative initiatives
8. Report regularly to senior management on the progress of new business initiatives
9. Work closely with marketing, operations, finance, and supply chain teams to ensure the successful launch and operation of new business ventures
10. Ensure that all new business ventures comply with local regulations, health and safety standards, and brand guidelines
11. Proactively identify and mitigate risks related to new business operations and market entry

REQUIREMENTS: 

1. Must have experience in site scouting (to find and negotiate sites)
2. 5+ years of experience in business development, franchise management, or operations within the QSR (fast food), retail, or hospitality industry
3. Proven track record of identifying and securing new business opportunities
4. Strong strategic thinking and business acumen
5. Excellent negotiation, communication, and relationship management skills
6. Proficient in Microsoft Office Suite and business planning tools
7. Ability to work with Major land lords at Board level
8. Source and identify new markets and areas to grow
9. Ability to travel mainly on the road

Creditors Clerk

Job Description

DUTIES AND RESPONSIBILITIES:

1. Complete creditors function
2. Preparation and submission of supplier payments
3. Ensure supplier processing is complete and accurate
4. Correct allocations of supplier payments
5. Follow up on outstanding invoices
6. Reconciliation of supplier accounts to supplier statement
7. Ensure all supplier accounts are paid within the credit term
8. Accurate and up to date supplier age analysis reports sent weekly
9. Maintain strong working relationships with suppliers and ensure any account related queries are promptly resolved

REQUIREMENTS: 

1. Matric
2. Accounting/Finance tertiary qualification (Diploma/degree)
3. Sage 200 Evolution/ Pastel Partner or similar program minimum 2 years experience
4. Minimum 3 Years experience as a creditors clerk
5. Sound understanding of the finance function and a hands-on approach
6. Experience in the FMCG, Fast Food or Retail sectors – advantageous
7. Ability to communicate effectively
8. Strong presentation skills
9. Must have strong attention to detail and a proven track record
10. Full MS Office experience

Human Resource Administrator

Job Description

DUTIES AND RESPONSIBILITIES:

1. The Human Resources Administrator provides administrative support to the HR department, assisting in the day-to-day operations and contributing to the overall success of the organization’s human resources functions
2. Receives and checks employee packs to ensure the relevant documents are completed
3. Collaborates with the payroll department and ensures that the correct documents have been submitted before the cut-off date
4. Acts as a point of contact for store employees, addressing inquiries and providing information about HR policies and procedures
5. Responsible for general administrative tasks, such as filing, data entry, and maintaining HR documentation

REQUIREMENTS: 

1. Diploma in Human Resources
2. MS Office Suite experience
3. Minimum 2 -3 years administrative experience required
4. Knowledge of BCEA
5. Organisational skills
6. Attention to detail
7. Good verbal and written communication skills

IT Support Technician

Job Description

DUTIES AND RESPONSIBILITIES:

1. An experienced IT Support Technician with 3-5 years of experience to provide comprehensive technical support and maintain our IT infrastructure
2. Technical Troubleshooting: Diagnose and resolve complex technical issues involving software, hardware, and network systems
3. Infrastructure Management: Assist in the maintenance and administration of servers, network devices, and other critical IT infrastructure
4. Project Support: Collaborate with IT team members on larger IT projects, providing technical expertise and support
5. User Support: Provide direct support to users, addressing issues related to computer systems, hardware, and software. This includes setting up new user accounts and managing access control
6. Training and Guidance: Offer training and guidance to users to enhance their understanding of systems and applications
7. Documentation: Maintain detailed records of technical issues, resolutions, and user requests. Develop and update IT documentation and procedures
8. Security Compliance: Ensure adherence to IT security policies and procedures, and assist in the implementation of security measures
9. Vendor Coordination: Liaise with external vendors for the repair and maintenance of equipment and software
10. Performance Monitoring: Monitor system performance and report on any anomalies or improvements needed
11. Emergency Response: Provide rapid response and resolution during IT emergencies or system outages

REQUIREMENTS: 

1. 3-5 years of experience in IT support or related field
2. In-depth knowledge of computer systems, networks, and software
3. Excellent problem-solving and communication skills
4. Relevant IT certifications preferred (e.g., CompTIA, Microsoft)

Junior Point Of Sales Administrator

Job Description

DUTIES AND RESPONSIBILITIES:

The POS Administrator – International Regions is responsible for supporting the setup, maintenance, and administration of POS systems across international locations. This role ensures accurate menu updates, system configurations, and troubleshooting while collaborating with internal teams and external vendors to maintain smooth POS operations

POS System Administration

1. Assist with POS configuration and setup for new international stores
2. Update menu items, pricing, and promotions as per regional requirements
3. Ensure accurate linking of MIs and recipes to minimize inventory variances
4. Support the implementation of order types, tax settings, and tender setups per country-specific requirements

       Data Entry & Maintenance

1. Accurately input and verify product and menu data within the POS system
2. Maintain POS master data records across all international regions
3. Assist in bulk data uploads and validations for system-wide updates

       Issue Logging & Troubleshooting

1. Log and track POS-related queries from international stores and escalate as needed.
2. Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues)
3. Work with vendors (e.g., GAAP, Micros, Yumbi) to resolve technical issues affecting POS functionality

Regional Support & Coordination

1. Communicate menu changes and system updates to store managers and relevant stakeholders
2. Support international store openings by ensuring accurate system configurations
3. Coordinate with vendors to activate, test, and maintain POS integrations

Reporting & System Monitoring

1. Monitor POS system performance and report issues proactively
2. Generate basic sales, stock variance, and transaction reports for international stores
3. Assist with data extraction and validation for internal audits and operational reviews

       Core Deliverables

1. Accurate POS System Configuration: Ensure that all menu, pricing, and settings are correctly applied per region
2. Timely Issue Resolution: Address POS-related queries promptly to minimize disruptions.
3. Data Accuracy & Compliance: Ensure POS data integrity aligns with business and regional compliance standards
4. System Availability & Reliability: Support POS uptime and performance monitoring across locations

REQUIREMENTS: 

       Technical & POS Expertise

1. Must have POS experience (GAAP, Micros, or similar)
2. Familiarity with menu management, tax settings, and tender configurations
3. Exposure to POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi)

       Administrative & Analytical Skills

1. Strong attention to detail for accurate data entry and validation
2. Ability to generate and interpret basic POS reports
3. Proactive approach to identifying discrepancies and resolving issues

       Communication & Coordination

1. Ability to engage with store teams, vendors, and IT teams
2. Strong written and verbal communication for reporting and troubleshooting
3. Ability to multi-task across multiple store locations and requests

Learning and Development Specialist

Job Description

Learning & Development Specialist

The Learning and Development Specialist will design and implement training initiatives that align with organisational goals and enhance employee skills while promoting continuous learning. They will identify skill gaps and create effective training solutions to support employee growth.

Duties & Responsibilities:

• Conduct training needs analyses to identify skills gaps.
• Design and update training programs in various formats (in-person, online, blended) to suit diverse learning styles
• Align training with performance and talent management frameworks.
• Facilitate leadership initiatives like mentoring and succession planning.
• Align training with performance and talent management frameworks.
• Assess the effectiveness of learning initiatives through feedback and performance metrics.
• Prepare reports on training outcomes and ROI.
• Work with departmental managers to identify learning needs and provide solutions.
• Advise management on best practices for learning and development.
• Appointed as the SDF for the organisation

Required Qualifications:

• Bachelor’s degree in HR, Education, or related field.
• ODETDP Diploma and registered Skills Development Facilitation (SDF)
• Facilitator and Assessor (EDTP)
• OPETDP Diploma and Registered SDF.

Required Experience & Knowledge

• 5+ years in L&D, ideally in a fast-paced environment like retail or hospitality.
• Understanding of adult learning principles and instructional design
• Strong facilitation, communication, and e-learning proficiency.

Click here to apply

We wish you all the best with your applications