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Camera Operator
Category: SuperSport
Level: Skilled
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
SuperSport.
MultiChoice.
External customers.
Location: South Africa Johannesburg.
Purpose of the Position: To ensure that camera outputs in a live Outside Broadcast are delivered in line with the required broadcasting standards to the viewer.
Key Performance Objectives
Tasks
Technical Operations
Ensure that camera shots are in line with live production standards practice.
Build and maintain relationships with all production stakeholders.
Deliver camera output in line with the different sporting codes and variety shows in OB and Studio productions.
Implement camera shots according to Director instructions.
Operate Outside Broadcast and Studio camera equipment.
Ensure excellent quality and efficient service through extensive sport and variety show knowledge and technical skills.
Equipment Maintenance
First line maintenance of camera equipment.
Rig and test equipment and facilities according to SOP for OB and Studio productions.
Assess risk and implement appropriate solutions to mitigate.
Identify and report equipment fault.
De rig equipment and facilities according to SOP upon completion of OB and Studio productions.
Professional Conduct
Effective management of personal schedules.
Ensure compliance to all internal governance through adherence to the policies and procedures of the company during productions.
Communication
Ensure effective written and verbal (email and cellphone) communication with relevant production stakeholders.Self-Development
? Take initiative to improve technical skills that would be to the advantage of the department and keep abreast of emerging industry related trends.Qualifications Essentials:
Grade 12 Diploma.
Drivers’ License EB Qualifications Preferred.
Diploma in Television Broadcasting/ Media Studies.
Experience
A minimum of 2-3 years Outside Broadcast Camera Operations in a live sport environment? Computer Literacy.
Ability to work under pressure/tight deadlines.
Excellent interpersonal and communication skills.
Able to work in groups as well as individually.
Equipment competency.
Exposure to variety shows.
Technical Competencies (List the key technical competencies)
Customer service oriented.
Innovation and Creativity.
Camera Operation.
Quality delivery.
Behavioral Competencies (List the key behavioral competencies)
Accountability.
Teamwork.
Delegation.
Interpersonal Support.
Perseverance.
Motivating.
Prioritisation.
Analytical Thinking.
Commercial Manager
Designation: Commercial Manager
Category: SuperSport
Level: Management
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: SuperSport Schools, SuperSport International, M-Net, Multichoice Group.
Location: South Africa, Johannesburg, Randburg.
Purpose of the Position
To build and maximize the equity of the SuperSport Schools brand
To define the overarching commercials strategy and guide the implementation thereof
Develop and manage all aspects of the commercials function, providing guidance for all expansion partnerships to stakeholders
To manage and oversee content negotiations and acquisitions across all sporting content for SuperSport Schools
Key Performance Objectives
Tasks
Develop and Implement Sales Strategy
Conduct market research to identify potential clients and sales opportunities
Develop sales pitches and presentations that effectively communicate SuperSport Schools’ value proposition
Track sales metrics and analyses sales data to identify trends and areas for improvement
Increase Revenue Streams
Conduct market research to identify new revenue streams and product offerings
Develop pricing strategies that optimize profitability without sacrificing customer satisfaction
Monitor sales metrics and adjust sales and marketing strategies as needed to achieve revenue targets
Develop and Manage Partnerships
Identify potential partners and evaluate the benefits and risks of partnerships
Negotiate partnership agreements and develop plans to achieve partnership objectives
Work with partners to develop joint marketing campaigns and promotions
Manage Financial Performance
Develop and manage budgets, including revenue and expense forecasts
Analyze financial data and identify areas for cost-saving measures
Develop and implement pricing strategies that maximize profitability
Provide Leadership and Support to Sales Team
Set sales targets and performance metrics for the sales team
Provide ongoing training and coaching to improve sales skills and knowledge
Work with other departments to ensure that the sales team has the resources and support they need to succeed
Qualifications
Relevant Business Post Graduate Qualification
Experience
A minimum of 5-8 years of commercials and acquisition experience
Experience in African country markets; comfortable managing direct lines remotely (advantageous)
Detailed commercial and financial acumen balanced with creative flair
Technical Competencies
Customer Centricity
Content Acquisitions Management
Reporting and Research
Project Management
Financial Management/Budgeting
Regulatory and Legal Compliance
Media Management
Contract Management
Vendor Management
Behavioral Competencies
Strategic Thinking
Networking
Risk Management
Negotiation Skills
Future Oriented
Business Acumen
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
Coaching
Content Producer (Creative Lead)
Designation: Content Producer (Creative Lead)
Category: SuperSport
Level: Skilled
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: SuperSport Schools Content, Marketing, Production, Acquisitions, DStv Digital Media, DStv Marketing
Location: South Africa Johannesburg
Purpose of the Position: The purpose of the role is to oversee and manage the creation of various types of content to meet SuperSport Schools goals, engage the target audience, and enhances the brand’s visibility. This role will involve delivering a diverse range of assets including video, photography, graphics, audio and other multimedia. The Content Producer (Creative Lead) for our SuperSport Schools Sport Platform will be instrumental in crafting compelling and innovative content that captures the essence and excitement of school sports. This role requires a blend of creative storytelling, technical expertise, and strategic thinking to engage audiences, promote events, and showcase the talents of student-athletes.
Key Performance Objectives
Tasks
Production Process
Actively involved in the long-term visioning process by being available throughout the development phase of the project
Ensure thorough pre-production planning is done resulting in all production elements being completed and available on time.
Prepare production processes which includes contingency plans and creative content guidance to relevant Executive Producer /Senior Producer
Ensure success and failures are reported according to SOP`s to ensure an evolving standard on future productions.
Budget Management- Out
Ensure cost effective use of resources and that the production is within budget.
Keep relevant parties informed of billing requirements
Ensure all programmes meet required technical broadcasting standards and brand image
Content Origination
Ensure content of buildups, inserts and live events meets requirements of the target audience, whilst remaining sensitive to the current political situation as per SuperSport guidelines.
Ensure that Content remains correct and up to date according to relevant sporting body requirements.
Contribute to the development of a comprehensive content strategy, including content calendar planning, audience segmentation, and platform optimization, to maximize reach and engagement.
Monitor industry trends, competitor activities, and audience preferences to identify opportunities for innovation and growth in content production.
Conceptualize and produce multimedia content, including videos, graphics, articles, and social media posts, that highlight school sports events, athletes, and achievements.
Develop creative concepts and storylines that resonate with the target audience and align with the brand’s messaging and objectives.
Collaborate with the content team to brainstorm ideas, plan shoots, and execute content projects from inception to delivery.
Manage and curate content for the school sport channel’s social media platforms, including Instagram, Twitter, Facebook, and YouTube.
Creative Production
Editing video clips to create engaging highlight reels, player profiles, and promotional videos that capture the excitement of the game.
Storyboard, self-shoot and edit video content to support day-to-day activity and campaigns.
Take briefs, brainstorm solutions, present roughs or visuals, research and manage production.
self-shoot, respond to feedback and deliver final content to teams on time and to budget.
Work with the Content Manager to identify and prioritise content needs and contribute to the creative content strategy.
Collaborate with freelancers and agencies on additional requests where necessary.
Stakeholder Management
Collaborate with the Schools Manager and event organizers to promote upcoming sports events through content marketing initiatives, including teaser videos, event trailers, and behind-the-scenes features.
Showcase sponsor partnerships and collaborations in content projects, such as sponsored videos, branded graphics, and sponsored social media posts.
Work closely with sponsors to integrate their messaging and branding into content in a way that aligns with the channel’s objectives and enhances the viewer experience.
Provide updates on content production plans, project timelines, and performance metrics to keep stakeholders informed and involved in the process.
Invite input and feedback from stakeholders when planning content projects, including video shoots, social media campaigns, and promotional activities.
Incorporate suggestions and ideas from stakeholders to ensure that content reflects the values, priorities, and interests of the school community.
Qualifications
A Diploma in Media studies
A Degree in Media Studies will be an advantage
Experience
A minimum of 3-5 Years in production role or similar position
Sound knowledge and understanding of live broadcasting, pre and post-production
Proven experience in other departments in television
Experienced in Broadcast Technology
Experience in multimedia content production, preferably in sports media or digital marketing.
Proficiency in video production, editing software (e.g., Adobe Premiere Pro, Final Cut Pro), graphic design tools (e.g., Adobe Photoshop, Illustrator), and social media platforms.
Strong storytelling skills with the ability to craft compelling narratives across different media formats.
Excellent communication, collaboration, and project management skills.
Passion for sports and a deep understanding of the school sports landscape.
Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
Proficiency using design tools such as Capcut, Vectornator and Keynote
Computer literate
Leadership qualities
Technical Competencies (List the key technical competencies)
Budget Management
Production Process
Content Origination
Stakeholder Management
Compliance
Project Management
Design and Video
Keynote
Capcut & Vectornator
Behavioral Competencies (List the key behavioral competencies)
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Creative Content Producer
Designation: Creative Content Producer
Category: SuperSport
Level: Skilled
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: SuperSport Schools Content, Marketing, Production, Acquisitions, DStv Digital Media, DStv Marketing
Location: South Africa Johannesburg
Purpose of the Position: The purpose of role is to oversee and manage the creation of various types of content to meet SuperSport Schools goals, engage the target audience, and enhances the brand’s visibility. This role will involve delivering a diverse range of assets including video, photography, graphics, audio and other multimedia. The Creative Content Producer for our SuperSport Schools Sport Channel will be instrumental in crafting compelling and innovative content that captures the essence and excitement of school sports.
Key Performance Objectives
Tasks
Content Origination
Contribute to the development of a comprehensive content strategy, including content calendar planning, audience segmentation, and platform optimization, to maximize reach and engagement.
Monitor industry trends, competitor activities, and audience preferences to identify opportunities for innovation and growth in content production.
Conceptualize and produce multimedia content, including videos, graphics, articles, and social media posts, that highlight school sports events, athletes, and achievements.
Collaborate with the content team to brainstorm ideas, plan shoots, and execute content projects from inception to delivery.
Manage and curate content for the school sport channel’s social media platforms, including Instagram, Twitter, Facebook, and YouTube.
Creative Production
Design eye-catching graphics, including social media posts, infographics, posters, and banners, that complement and enhance the school sports content.
Utilize graphic design software to create visually appealing assets that maintain brand consistency and resonate with the target audience.
Creating custom logos, mascots, and branding elements to enhance the SuperSport school channel’s visual identity and build brand recognition.
Experimenting with typography, color schemes, and graphic elements to create visually appealing and cohesive designs.
Editing video clips to create engaging highlight reels, player profiles, and promotional videos that capture the excitement of the game.
Storyboard, self-shoot and edit video content to support day-to-day activity and campaigns.
Take briefs, brainstorm solutions, present roughs or visuals, research and manage production.
self-shoot, respond to feedback and deliver final content to teams on time and to budget.
Work with the Content Manager to identify and prioritise content needs and contribute to the creative content strategy.
Collaborate with freelancers and agencies on additional requests where necessary.
Stakeholder Management
Collaborate with the Schools Manager and event organizers to promote upcoming sports events through content marketing initiatives, including teaser videos, event trailers, and behind-the-scenes features.
Showcase sponsor partnerships and collaborations in content projects, such as sponsored videos, branded graphics, and sponsored social media posts.
Work closely with sponsors to integrate their messaging and branding into content in a way that aligns with the channel’s objectives and enhances the viewer experience.
Provide updates on content production plans, project timelines, and performance metrics to keep stakeholders informed and involved in the process.
Invite input and feedback from stakeholders when planning content projects, including video shoots, social media campaigns, and promotional activities.
Incorporate suggestions and ideas from stakeholders to ensure that content reflects the values, priorities, and interests of the school community.
Qualifications
A Diploma in Media studies
A Degree in Media Studies will be an advantage
Experience
A minimum of 3-5 Years in production role or similar position
Sound knowledge and understanding of live broadcasting, pre and post-production
Proven experience in other departments in television
Experienced in Broadcast Technology
Experience in multimedia content production, preferably in sports media or digital marketing.
Proficiency in video production, editing software (e.g., Adobe Premiere Pro, Final Cut Pro), graphic design tools (e.g., Adobe Photoshop, Illustrator), and social media platforms.
Strong storytelling skills with the ability to craft compelling narratives across different media formats.
Excellent communication, collaboration, and project management skills.
Passion for sports and a deep understanding of the school sports landscape.
Ability to work effectively under pressure and meet tight deadlines in a fast-paced environment.
Proficiency using design tools such as Capcut, Vectornator and Keynote
Computer literate
Leadership qualities
Technical Competencies (List the key technical competencies)
Budget Management
Production Process
Content Origination
Stakeholder Management
Compliance
Project Management
Design
Keynote
Capcut & Vectornator
Content Strategy & Planning
Content Management
Graphic Design and Visual Branding
Video Production and Editing
Behavioral Competencies (List the key behavioral competencies)
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Customer Service Representative Polokwane
Designation: Customer Service Representative Polokwane
Category: MultiChoice South Africa
Level: Skilled
Closing date: 23-Apr-2025
Position Type: Permanent
Location: Polokwane
Job Description:
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Key Performance Objectives
Tasks
Business Operations
To be one stop resolution agent for each customer that walk into the Service/Experience Centre.
Ensure customers experience is of high standard and service by delivering individual performance indicators on a day-to-day basis.
Contribute to the achievement of the team’s sales targets as contracted and to the team’s sales effort including the primary responsibility to maintain healthy customer relations.
Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
Have full understanding on the products and promotions for effective customer engagements and attend all trainings and ensure compliance on all assessments where required.
Adhere to all operational processes and procedures.
Participate and understand all changes and updates made in the team and the business.
Follow through the communication procedure, policies, standard operating procedures, and guidelines to build instantaneous rapport with the customer for a sustainable engagement through trust, open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Be the Company gatekeeper and information centre by understanding all the product and service offerings and being able to assess and offer additional services to the customer while engaging to resolve their problem.
Qualifications
Matric/Prior equivalent work experience
Post Matric qualification advantageous
Experience
3 – 4 year’s work experience in customer service environment
Technical Competencies (List the key technical competencies)
Product and Service Offering understanding.
Negotiation Skills
Customer Service Management
Good communication skills
Time Management
Active Listening Skill
Behavioral Competencies (List the key behavioral competencies)
Problem Solving
Results Orientation
Attention to Detail
Time Management
Planning & Organising
Resilience
Ideas Generating
Collaboration
Manager Service Centre Polokwane
Designation: Manager Service Centre Polokwane
Category: MultiChoice South Africa
Level: Management
Closing date: 23-Apr-2025
Position Type: Permanent
Location: Polokwane
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Purpose of the Position:
Responsible to manage the day to day operations of the Service Centre, ensuring quality service delivery and meet the set service level and CSAT KPI’s. this role will develop sales capability of the Service Centre by managing the sales process and meeting the allocated sales targets for the operation.
Key Performance Objectives
Tasks
Operations Management
Foster a customer centric culture by ensuring service levels for the Service Centre are maintained on the recommended ranges by managing staffing, training, scheduling etc
Manage and monitor metrics for the Service Centre for continuous improvement on customer experience and service delivery and provide frequent communication and feedback to team members and Regional Manager.
Ensure the successful resolution of escalated customer queries from customers within agreed SLA timelines.
Ensure the Service Centre focused, strategic and operational promotions are delivered successfully and in-line with Marketing and Brand standards.
Ensure that the Service Centre has the required levels of stock at hand and stock forecast meet the anticipated future demands, as per the branch trends analysis. This is done through collaborating in demand management with the WIC Stock Planner.
Ensure all operational processes and procedures are adhered to, fully and at all level in the operation, to foster efficiencies in the day to day running of the Service Centre.
Ensure an inclusive change management approach on all changes made in the Service Centre.
Protect the company resources from abuse by any stakeholder
Practice diligence in cash handling within the Service Centre.
Ensure Health and Safety legislation is appropriately complied with and proactively address areas of concern.
Develop a localised Sales Promotion and Retail Marketing calendar with the support of the Commercial Sales team.
People Management
Oversee the activities of the direct reports and the Service Centre as a whole.
Develop a high performing team by embedding formal performance management process and informal coaching. Encourage frequent knowledge sharing between team members.
Empower the direct reports to cascade down the people initiates and engagement rhythm you have with them to the whole Service Centre.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted, facilitated and executed.
Interview and recruit new members of the team,
Track and give input to creating an effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognised.
Ensure Employee Engagement targets are met and implement pro-active initiatives to address drivers of staff non engagement areas.
Qualifications
Degree in Business/Operations/Sales Management
Certified Key Individual
Experience
5 – 8 years’ work experience in a customer service environment managing people.
Technical Competencies (List the key technical competencies)
Negotiation Skills
Stakeholder Management
Leadership and Development
Performance Management
Behavioral Competencies (List the key behavioral competencies)
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Marketing Manager
Designation: Marketing Manager
Category: MultiChoice South Africa
Level: Management
Closing date: 24-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organisation
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Key Internal Contacts
?MCSA Marketing (Creative Studio, PR and comms, Social Media, Operations, Media)
?Commercial (Sales, CVM, Operations, Performance Marketing)
?General Entertainment (GE) Marketing
?SuperSport Marketing
?Centre of insights and information (CII)
?Finance
?DMS
Key External Contacts
?Creative agencies
?Research Agencies
?Advertising Agencies
?Media Agencies
Location
South Africa, Johannesburg, Randburg
Purpose of the Position:
Executing go-to-market plans, supporting positioning work, and ensuring that campaigns for DStv’s products (like Showmax, DStv Stream, DStv Internet, DStv Insurance, etc.) are well planned, launched, and measured.
Key Performance Objectives
Tasks
Operational delivery
Assist in planning and rolling out GTM campaigns for MCSA marketing.
Coordinate campaign timelines, deliverables, and channel integration in collaboration with SuperSport, GE, media and all commercial teams.
Ensure consistent messaging across all marketing touchpoints.
Serve as the day-to-day marketing liaison between product teams, customer value management, digital, and content teams (SS and GE).
Ensure all stakeholders are aligned on campaign objectives, deliverables, timelines and metrics.
Work closely with internal creative studio and external agencies to brief and review campaign concepts and assets.
Coordinate the development of marketing collateral, digital assets, retail materials and social assets in line with product strategy.
Assist in reviewing copy and creative for product and marketing accuracy, relevance and tone alignment.
Reporting and tracking
Use data and reporting frameworks to measure performance, derive insights and continuously improve campaign effectiveness.
Collate campaign data and customer feedback to derive insights and learnings.
Prepare post-campaign analysis and contribute to optimising future product marketing initiatives.
People Management
Oversee the activities of the team to ensure effective delivery of business outcomes.
Develop a high performing team by embedding formal performance management processes.
Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Capital.
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
When required, initiate disciplinary processes for team members calling on support from Human Capital when required.
Resolve grievances raised by team members and escalate only if required.
Address poor performance of any team member through the formal Performance improvement programme and ensure that continued poor performance is appropriately dealt with.
Motivate team members and ensure that their efforts are recognised.
Qualifications Essential:
Post grad qualification or equivalent NQF Level 8 Qualifications in Marketing/Business Management or similar
Qualification Preferred:
Qualification in marketing field advantageous
Experience
A minimum of 8 years of marketing experience
5+ years of management experience
Technical Competencies
Customer Centricity
Developing value propositions
Brand Management
Reporting and Research
Project Management
Financial Management/Budgeting
Marketing Management
Regulatory and Legal Compliance
Media Management
Vendor Management
Behavioural Competencies
Strategic thinking
Networking
Risk Management
Negotiation Skills
Future Oriented
Rigger / Driver
Designation: Rigger / Driver
Category: SuperSport
Level: Skilled
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: SuperSport, Mnet, Multichoice,
Location: South Africa Johannesburg, Randburg.
Purpose of the Position: Safe driving of OB vans to and from the venue and completing the rigging and de rigging activities when required within the Organization and OSH Act procedures.
Key Performance Objectives
Tasks
Operational Delivery
Ensure safe transportation and deployment of OB facilities at venues and stadiums across the country.
Consider the most efficient and safe travel routes with a clear timeframe in mind.
Is accountable for the full rig on instruction from OB Unit Technical Manager.
Ensure safe and secure rigging plan is considered with correct equipment deployed at various rig points.
During live production, is on standby for any potential changes to rig, equipment etc.
Ensures the OB van is always in sound mechanical condition and safe for transport.
Ensures that the trip inspection is carried out before every trip.
Ensures that the OB equipment within the facility is maintained and kept in good condition always, to ensure the delivery on productions.
Ensures that rigging and de-rigging is conducted in line with Health and safety regulations.
Ensures that the OB vans are managed and maintained in line with the guidelines.
Ensures that the OB vans are managed and maintained in line with the company’s Procedures and health and safety legislation.
Communication
Communicates effectively with the events team regarding parking considerations and challenges.
Maintains good communication with stakeholders on site (stadium personnel) regarding Parking, obstructions challenges and other identified challenges.
Communicates with stadium management regarding access to do rigging area.
Reports any mechanical fault to the Manager Fleet & Logistics timeously.
Is available for contact/communication whilst scheduled on productions from travel to return.
Qualification:
A Matric Certificate/Equivalent
EC ZA Driver’s license
Experience
A minimum 2-3 years’ experience in similar roles
Rigging and de rigging experience in a Broadcasting environment.
Driving skill Code
Live broadcasting knowledge
Technical Competencies
Project Coordination
Operational Delivery
Fault finding
Vehicle Maintenance
Mechanical understanding of articulated vehicles
Health & Safety Regulations
Behavioral Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Time management
Problem solving
Resilience
Ideas generating
Schools Manager
Designation: Schools Manager
Category: SuperSport
Level: Management
Closing date: 23-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers: SuperSport, M-Net, Multichoice Group, External Customers.
Location: Johannesburg, Randburg.
Purpose of the Position: To plan and co-ordinate events related to the successful execution of Productions.
Key Performance Objectives
Tasks
Event Planning
Perform end to end scheduling activities of operational crew in the schools environment, maintaining a balance between cost efficiency, business rules, scheduling guidelines and production requirement.
Ensure that bookings of production event are done properly on the system
Ensure proper maintenance of records regarding crew members, talent and commentators
Coordinate services for events, such as accommodation and transport for crew, facilities, catering, signage, etc.
Efficient communication of schedules and call times in the Schools environment with the Technical crew
Act as a first point of contact with payment related queries, IT related queries, corporate communication requests, admin
Compliance
Operate within a given budget to determine and ensure that the financial requirements can be met
Perform in accordance with the business processes and policies
Participate in learning and development activities to ensure adherence to the requirements of the division
Qualification:
A matric certificate or equivalent NQF Level 4 Qualification
A post matric certificate or diploma
Experience
A minimum 2-3 years’ experience in project or production coordination role
Technical Competencies
Event Management
Planning and Coordinating
Problem solving
Compliance
Record Keeping/Management
Production Coordination
Behavioral Competencies
Accountability
Teamwork
Delegation
Interpersonal Support
Perseverance
Motivating
Prioritization
Analytical thinking
Specialist Customer Value Management
Designation: Specialist Customer Value Management
Category: MultiChoice South Africa
Level: Skilled
Closing date: 25-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller! Key Customers
Internal: DStv customers, 3rd party service providers, creative and advertising agencies
External: Centre of Insights and Information division, Marketing division, , Customer Service team, PMO and CX, Sales.
Location: South Africa, Johannesburg, Randburg.
Purpose of the Position: To implement and manage Customer Value Management campaigns.
Key Performance Objectives
Tasks
Customer Segmentation
Gather, review and organize customer data and profiles into segments.
Ensure maximum customer engagement and best possible results of Customer Engagement campaigns.
Customer Engagement
Implement and Ensure all campaigns are delivered on time, within budget.
Manage the campaign process from designing optimised campaigns, briefing it to agencies, ensuring execution and reporting on overall performance.
Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
Monitor and assess campaign effectiveness and identify ways to improve activities.
Reporting
Ensure proper budget and financial planning per campaign.
Manage the customer engagement metrics.
Track and report performance indicators to the relevant stakeholders at the relevant customer touch points in the customer life cycle.
Measure and report on ROI of completed campaigns
Qualifications
A Diploma in marketing/ business management or related field
Experience
A minimum of 3-5 years’ campaign management/marketing experience or similar
A minimum of 2 years of customer value management experience,
Experience Customer Value Management is advantageous
Technical Competencies (List the key technical competencies)
Data management
Project management
Attention to detail
Stakeholder Management
Campaign Management
Behavioral Competencies (List the key behavioral competencies)
Accountability
Teamwork
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
Specialist: Customer Value Management (CVM) Outbound
Designation: Specialist: Customer Value Management (CVM) Outbound
Category: MultiChoice South Africa
Level:
Closing date: 22-Apr-2025
Position Type: Permanent
Location: MultiChoice City
Job Description:
The Organization
The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing exceptional customer experience.
Join Africa’s most loved storyteller!
Key Customers
Internal:
3rd party vendors providing call centre support/service
DStv customers
3rd party service providers
External:
Centre of Insights and Information division
Marketing division
Sales Division
Finance division
Group General Managers
Customer Service team
Location: South-Africa, Johannesburg, Randburg.
Purpose of the Position: The CVM Specialist (Outbound) is responsible for managing the day-to-day operations of the Customer Value Management Outbound call center campaigns. This role involves being the Outbound campaign liaison between the CVM campaign initiators and vendors in ensuring excellent customer service delivery, and achieving key performance indicators (KPIs) related to customer retention, upselling, and cross-selling.
Key Performance Objectives
Tasks
Campaign Planning and Management
Manage the campaign management process for all CVM Outbound campaigns from briefing campaign to vendors, to monitoring performance of campaigns and managing reporting of campaigns.
Manage and own monthly reports to track CVM Outbound campaigns from both MultiChoice and vendors.
Foster knowledge management by aligning the campaign management process with CVM planning and execution requirements.
Liaise with digital agencies, 3rd party vendors and campaign execution vendors to manage job schedules and ensure that all deadlines are met.
Monitor and assess campaign effectiveness and identify ways to improve activities.
Operations
Working together with vendors to oversee and ensure training, motivating and managing staff to provide high quality customer service.
Managing the daily running of the centre by liaising with vendors and CVM management.
Ensuring preparation of reports by vendors and the checking of those reports.
Meeting with vendor management staff and call centre supervisors to discuss progress and resolve issues.
Allocating and supervising campaigns.
Analytics and Reporting
Work with internal teams CII (Centre of Intelligence and Insights)to provide in-depth and regular analysis of campaigns.
Analyse report findings to identify trends and gaps, recommend suitable actions to proactively leverage opportunities and/or mitigate risk as well as enhance the effectiveness of initiatives.
Conduct thorough analysis of customer data to identify segments based on behavior, preferences, and demographics.
Analyze the entire customer lifecycle, from acquisition to retention, to identify areas for improvement and optimization.
Qualifications Essential
Degree in Marketing, Business or related field
Qualification Preferred
Post Graduate Degree in Marketing, Business or related field advantageous
Experience
A minimum of 3-5 years in call centre management experience or similar
A minimum of 3 years of customer value management
2+ years of management experience
Familiarity with the industry and market trends related to customer engagement and satisfaction.
Experience managing projects related to customer value management, ensuring timely and successful implementation.
Hands-on experience in implementing strategies to optimize the customer lifecycle, from acquisition to retention.
Technical Competencies
Call centre management
Customer Value Management
Data and Report management
Project management
Stakeholder Management
Customer Lifecycle Management
Customer Segmentation and Analysis
Customer Retention Strategies
Vendor Management
Behavioral Competencies
Accountability
Teamwork
Interpersonal Support
Perseverance
Motivating
Prioritisation
Analytical Thinking
We wish you all the best with your applications
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