To apply, click on the link at the end of the posts and all the best with your applications.

Admin Training Manager

Job Description

Job Summary:

The National Administration Training Manager is a pivotal role responsible for enhancing employee skills and streamlining administrative processes across our nationwide branches. This role encompasses a wide range of responsibilities, from designing and implementing training programs to managing vendor relationships and ensuring compliance with industry regulations. The ideal candidate will possess a strong background in training and development, administrative management, and a proven track record of driving process improvements.

Key Responsibilities:

Human Resources Development (HRD):

• Plan, design, and execute HRD interventions tailored to enhance employee skills, knowledge, and performance across all administrative roles.
• Evaluate the effectiveness of HRD interventions through data analysis, identifying areas for improvement and implementing necessary adjustments for continuous enhancement.
• Contribute to the recruitment process by assisting with candidate selection, conducting interviews, assessing qualifications, and providing valuable input to hiring decisions.
• Provide comprehensive support to new employees, facilitating their onboarding process and equipping them with the skills necessary to excel in their roles.
• Compile training manuals and materials to support the delivery of effective training programs.
• Assist with training initiatives in other departments, such as Sales, Buying, and Call center, as needed.

Administrative Process Standardization and Optimization:

• Develop and implement standardized administrative procedures and best practices across all nationwide branches, ensuring consistency and efficiency in operations.
• Conduct regular audits of administrative practices to identify areas for improvement, and implement targeted process enhancements to optimize workflow and productivity.
• Compile Standard Operating Procedures (SOPs) for both existing and new administrative processes, ensuring clear documentation and adherence to best practices.

Vendor Management and Cost Control:

• Actively participate in the selection, appointment, and management of service providers’ accounts for essential administrative supplies, including stationery, groceries, and courier services.
• Strategically evaluate and negotiate contracts with service providers to secure the most favorable terms, resulting in significant cost savings for the company.
• Cultivate and maintain strong relationships with service providers, serving as the primary point of contact for issue resolution and escalation of concerns related to courier services, stationery, groceries, and other vendor-related matters.

Compliance and Policy:

• Maintain a thorough and updated understanding of regulatory limitations and requirements within the industry, providing guidance to colleagues on compliance matters and ensuring adherence to legal standards.

Administrative Support:

• Plan, update, and communicate the annual leave schedule for the administrative department, ensuring adequate coverage and minimizing disruptions to operations.
• Manage overtime submissions for the administrative department, ensuring accuracy and compliance with company policies.
• Provide general administrative support to the National Admin Manager, including compiling presentations, creating spreadsheets, and assisting with other administrative tasks as needed.

Problem Solving and Collaboration:

• Proactively identify shortcomings and potential solutions in administrative processes throughout the company.
• Collaborate with the National Admin Manager to develop and implement solutions to address identified issues and improve overall administrative efficiency.

Key Requirements:

Skills and Competencies:

• Excellent training and facilitation skills, with the ability to engage and motivate participants.
• Strong understanding of administrative processes and best practices.
• Proficiency in developing and implementing SOPs.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of relevant industry regulations and compliance requirements.

Personal Attributes:

• Highly organized and detail-oriented.
• Proactive and solution-oriented.
• Strong work ethic and commitment to excellence.
• Ability to adapt to changing priorities and work under pressure.
• Demonstrated ability to build and maintain positive working relationships.

Package Related Information:

• Market related salary depending on experience
• Momentum provident fund and Discovery life insurance
• Cell phone allowance
• 15 Days annual leave

Call Centre Manager

Job Description

We are seeking a highly skilled and experienced Call Centre Manager to join our team. The ideal candidate will have a proven track record in managing a call centre team and driving excellent customer service.

Duties & Responsibilities        

Sales & Retentions

• Recruitment, Performance and Retention of staff
• Maintain a high level of Customer service when handling call escalations
• Sales targets in line with business strategy
• Reporting and performance analysis to track an improve performance
• Identifying new opportunities within the division

Efficiencies and Effectiveness

• Ensure productivity is optimized through the effective management of the entire campaign, driving best practice
• Consistently monitor, review and evaluate team performance to ensure set objectives are met.
• Daily and Weekly meetings with teams to ensure cross team alignment and to address issues regarding production
• Maintains acceptable work ethics within assigned mandates; keeping teams focused and productive (ensure SLA is being followed).
• Assist in identifying, developing, evaluating, implementing or improving new procedures to improve sales and reduce costs.
• Interact effectively with other departments to ensure smooth running of area.
• Ensures application and enforcement of all policies and procedures.
• Foster an environment that encourage and rewards innovation and challenges current methodologies with a view to improve efficiencies and effectiveness

Manage Team Performance

• Identify through capacity planning, resources that are required
• Focus on maintaining high performing retentions and sales teams, that are driven, incentivized and motivated to achieve set targets
• Ensure that all employees have KPIs in place to effectively manage performance levels which adequately reflect expected performance outcomes and defines appropriate competencies and behaviours of the various roles.
• Creates and drives motivation through fun activities/themes.
• Effectively communicate any changes to the mandate to team
• Management of Absenteeism/Late coming across all teams

Reporting

• Provides daily feedback to our Client as and when required.
• Adherence to compliance and regulatory requirements
• Analyse existing processes and workflows to identify inefficiencies and propose improvements
• Interpret data and provide actionable insights to support decision-making and optimise processes through automation.

Competencies Required

Knowledge

• Ability to interact with clients
• Target Tracking on daily basis and facilitating in the adaption of the strategy accordingly.
• Knowledge of SLA Management/Mandate Policies and Procedures/Panel Rankings/Required Quality Assurance standards.
• Ability to use outcomes to adjust and to ensure that targets are met.
• Ability to produce and write commentary for Client Reporting (Daily, weekly and monthly)
• Excellent People Management Skills to lead a Team (Performance Management, People Management & motivation skills.)

Skills

• Uses effective interpersonal and communication skills to gain acceptance of and commitment to plans, ideas and initiatives.
• Makes client and business needs a primary focus.
• Builds rapport and constructive relationships with stakeholders.
• Considers how actions or plans will affect the client’s requirements and existing environment.
• Implements effective ways to monitor and evaluate client concerns, issues, and satisfaction.
• Identifies and distinguishes between critical and less critical activities and adjusts priorities according to business impact
• Uses time effectively and prevents irrelevant issues or distraction from interfering with work completion
• Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Leadership abilities, with a focus on coaching, mentoring, and developing team members.

Package includes:

• Market Related Salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

Cash Controller

Job Description

Job Overview:

An Exciting opportunity exists for a Cash Controller to join our ever-growing Finance team at our We Buy Cars Head Office!

Duties & Responsibilities:
Banks:

• Daily Bank allocations.
• Extracting daily bank statements
• Bank reconciliation (daily, mid-month and month end) to trial balance
• Banking inquiries and follow ups.
• Assisting with tracing payments for Debtors where needed
• Inspecting and following up on unallocated receipts and payments on a daily basis
• Journal postings

Credit cards:

• Administration of credit cards (New, Cancellation, changes)
• Capturing expenses
• Credit card in depth expense analysis (monthly)

Speedpoints:

• Daily speedpoint allocation and matching.
• Speedpoint reconciliation month end.
• New machine requests
• Replacement and technical support requests

Petty Cash:

• Petty cash management and reconciliations.

General office admin and organizing:

• Assisting with stationary orders when required
• Admin and filing

Year-end stock take

Skills:

• Fine attention to detail
• Problem solving skills
• Team player
• Be organized 
• Excellent Listening and communication skills
• Computer literate

Further Requirements:

• Matric
• Accounting background – 1/2 years of experience in a financial role will be beneficial
• Must preferably reside in the Pretoria/Centurion area
• Must have own transport and valid driver’s license
• No criminal record
• Contactable references and accurate history

Package and Benefits:

• Market Related
• PSG Provident Fund
• Life Insurance
• 15 Days Annual Leave

Compliance Assistant

Job Description

Job Description:

The Compliance Assistant will support the compliance team in fulfilling the organisation’s obligations under the Financial Intelligence Centre Act, 2001 (FIC Act). The role focuses on assisting with the timely submission of accurate reports to the FIC, while also supporting anti-money laundering (AML) screening, enhanced due diligence (EDD), and ongoing due diligence (ODD) processes. The role is based in Centurion.

Duties and Responsibilities include:

• Support the Compliance team with the day-to-day implementation of the company’s FICA compliance and monitoring efforts
• Review FICA (Know-Your-Customer KYC) documents as required
• Assist with enhanced customer due diligence on medium-risk and high-risk clients
• Conduct ongoing customer due diligence on clients who repeatedly transact with the company (i.e. defined as business relationship)
• Ensure that clients are properly risk-rated in accordance with the company’s Risk Management and Compliance Programme (RMCP)
• Manually scan bank statements daily to detect cash deposits
• Support the team in updating internal protocols
• Keep abreast of related rules, regulations and best practices, assess their impact on the company and update the relevant business departments/stakeholders accordingly
• Conduct staff training sessions, design routine and ad-hoc training programs for all staff
• Support the Compliance team as required
• Support the Head of Legal as required

Skills and Personal Attributes:

• Strong attention to detail
• Following Procedures
• Risk Awareness
• Time Management
• Stress Tolerance
• Detail Oriented
• Good Drafting / Written Communication
• People Management Skills
• Team collaboration as well as the ability to work independently

Requirements:

• Understanding of the FIC Act and AML
• 1-2 years experience in a compliance and AML-related role
• Certification in AML or Compliance is an advantage

Package includes:

• Market related salary
• 15 days annual leave
• Provident Fund
• Life Insurance

Creditors Data Capturer

Job Description

Duties & Responsibilities:

• Ensure all invoices are captured before specific deadlines
• Reconcile creditor statements in a timely and accurate manner
• Follow up on processed Invoices and purchase orders
• General Queries (processing + reconciliation)
• Assist with Payments on Hyphen as needed
• Daily printing
• Filing

Skills:

• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Fine attention to detail
• Problem solving 
• Work independently 
• Team player
• Computer literate
• Excellent communication and interpersonal skills

Requirements:

• Must have a Matric Certificate.
• Previous accounting, admin or posting experience will be an advantage.
• Knowledge of Evolve will be an advantage.
• Must have own reliable transport with Valid Driver’s License.

Package Information:

• Momentum Funds at Work Provident Fund
• 15 days annual Leave
• Salary Market Related, Negotiable depending on experience

Customer Care Advisor

Job Description

We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.

Duties and Responsibilities:

• Customer relationship-building management
• Provide customers with product and service information
• Problem-solving tasks during shift
• Handle and take full responsibility for customer-related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Must have a mechanical background in vehicles
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Teamwork
• Stress tolerance

Further requirements:

• Grade 12 
• Minimum 2 years of experience in a customer care environment
• Technical/ mechanical background advantageous
• Previous motor industry experience

Package-related information:

• 15 Days Annual Leave
• Momentum FundsAtWork Provident Fund
• Market-related salary

Customer Care Legal Liaison

Job Description

We are seeking a Customer Care Legal Liaison to join our team. The ideal candidate will be responsible for providing legal support and guidance to our customer care team to ensure compliance with laws and regulations related to customer interactions. The Customer Care Legal Liaison will also be responsible for handling any legal inquiries or issues that may arise from customer interactions.

Responsibilities:
– Review and provide legal guidance on customer care policies and procedures
– Ensure compliance with all laws and regulations related to customer interactions
– Handle legal inquiries or issues from customers or other external parties
– Collaborate with our legal team to address legal matters related to customer care
– Develop and maintain legal documents and resources for the customer care team
– Train and educate customer care team members on legal compliance requirements

Requirements:
– Bachelor’s degree in Law or related field
– Previous experience in a legal role or customer care role preferred
– Strong understanding of legal and regulatory requirements related to customer interactions
– Strong written communication skills, including accurate spelling and grammar
– Ability to work effectively in a fast-paced environment
– Detail-oriented and organized
– Ability to think critically and problem-solve effectively

Package Includes
-15 days annual leave
-Momentum FundsAtWork provident fund
-Market related salary
-Life Insurance

If you are a dynamic and detail-oriented individual with a passion for legal compliance and customer care, we encourage you to apply for the Customer Care Legal Liaison position at our company.

Customer Relations Team Manager

Job Description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities:

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

Qualifications:

1. Bachelor’s degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package includes:
-Market related salary
-15 Days Annual Leave
-Life Insurance
-Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you

Dealer Sales Administrator – Transport Coordination

Job Description

Purpose of the Role:

We are looking for a proactive and detail-oriented Administrator to join the We Buy Cars Dealer Sales Team. The successful candidate will play a key role in coordinating and expediting vehicle transport arrangements for our nationwide network of dealers. This role ensures smooth, efficient, and timely transport scheduling, ultimately improving dealer satisfaction and sales team performance.

 Key Responsibilities:

  Transport Coordination:

• Arrange and confirm vehicle transport with our logistics/transport partners for dealer purchases.
• Ensure transport bookings are made promptly post-sale to avoid delays.
• Track vehicle movements and update relevant stakeholders on ETAs or delays.

  Communication & Liaison:

• Serve as the primary contact point for dealer transport requests and transport related queries.
• Maintain clear communication between branches, dealer sales executives, dealers, and transport service providers.
• Provide regular status updates to the Dealer Sales team on transport progress.

  Administrative Support:

• Maintain accurate records of all transport bookings and handovers.
• Assist with data entry, bookings, invoicing, and documentation related to dealer deliveries.
• Ensure compliance with internal processes and transport SLAs.

 Process Improvement:

• Identify and escalate bottlenecks or delays in the transport process.
• Suggest workflow or system improvements to increase speed and efficiency.
• Collaborate with the logistics and IT teams to streamline transport tracking and feedback loops.

Ideal Attributes:

• Highly organized with attention to detail.
• Solutions-driven and able to think on your feet.
• Comfortable working in a fast-paced environment.
• Customer-service orientation with a professional attitude.

Minimum Requirements:

• Matric (Grade 12) required.
• Relevant certificate/diploma in administration or logistics is advantageous.
• 2+ years administrative experience (Automotive, logistics, or transport coordination would be beneficial).
• Strong computer literacy (MS Office – especially Excel; experience with internal transport or CRM systems is a plus).
• Excellent communication and interpersonal skills.
• Ability to work under pressure, prioritize effectively, and meet deadlines.

Package includes:

• 15 Days annual leave
• Provident Fund
• Life Insurance
• Funeral Cover

Apply

F&I Assistant – The Dome

Job Description

Job Description:

We are looking for an F&I Assistant to work alongside our F&I Department to assist with handling the financial aspect of clients when buying a vehicle.

Responsibilities include but are not limited to:

• Assist our F&I consultants with various admin duties 
• Assist in loading Finance Applications
• Performing other general administrative tasks
• Impeccable client service with professionalism and friendliness 
• Assist with explaining the costs, terms and contractual obligations of any finance transactions
• Assist with explaining to the customers all products and services on offer 
• Compile and submit files with required documentation to financial institutions
• Ensure that all transactions are followed up and paid out as soon as possible

Requirements:

• Grade 12
• NCA Certificate 
• Preferably a BCom degree or Diploma
• Excellent administrative, organizing and communication skills
• Ability to perform effectively in a fast-paced dealership environment
• Valid driver’s license with own reliable transport
• Willing to work two every second weekend and some public holidays

Package includes:

• Basic salary + commission component
• PSG Provident Fund
• Discovery Life Insurance
• 15 Days Annual Leave

Click here to apply

We wish you all the best with your applications