Sun International Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Supervisor FB x11

Job Reference Number: SI-183
Department: F&B : Walk Up Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest is looking for x11 F&B Supervisors

Job Description

Job Purpose

Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.

Key Performance Areas Shift Supervision:
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports 
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet 
• Report and resolve any issues experienced
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift

Food & Beverage Product Offering:
• Monitor service offering / products and pricing within F&B outlets on the casino floor
• Make recommendations of improvements to the product and service offering 
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of operating equipment
• Monitor stock control and operating equipment control processes
• Investigate variances / discrepancies and take necessary action to correct




Conferencing product:
• Liaises with clients
• Attends pre-conference meetings
• Provides client with relevant solutions / options for conferencing
• Conduct QA to ensure set-up is in line with client requirements
• Is present at functions to ensure execution is in line with client requirements
• Manages staff appearance and floor appearance/ functioning of equipment and systems 
• Control and management of stock and operating equipment as per SOP 
• Liaises with Technical to ensure maintenance schedule plan is adhered to
• Monitors and reports on functions
• Conducts post-mortem on events and makes recommendations for improvements
• Provides ideas and solutions that are innovative and in line with industry trends

People Supervision:
• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures 
• Identification of employee training needs 
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance 
• Onboarding of new staff members

Financial Control:
• Authorise spend in line with budget
• Conduct accurate 10, 20-day stock takes for the outlet in line with Company process. 
• Report on any variances for the outlet

Deliver Customer Experience:

• Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
• Handle and resolve any quest special requests, queries or complaints
• Shift hand over ensures that staff can provide customers with relevant service
• Understand, record and implement special requirements for return guests and VIPs

Technical competencies
• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality Beverage Knowledge – Wine, Barrister
• Team Planning
• Operational Management
• Product Development
• Stock Control
• Intermediate Computer Skills
• Micros / Opera is preferred


Core behavioural competencies
• Problem solving
• Implementing and co-ordinating resources
• Assessing and evaluating information
• Planning
• Decision-making skills
• Developing relationships
• Analytical thinking
• Results orientation

Job Requirements

Education

Matric

3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level.

Experience

• 3-4 years in the Food and Beverage industry including experience in banqueting, in-room dining, and/or restaurant operations.

• Food and Beverage experience in a Casino environment would be an advantage

Skills and Knowledge

Collecting Information

Team Co-operation

Verbally Informing

Supervising

Dealing with Customers

Appraising & developing

Problem-Solving 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

Maintenance Operations Manager

Job Reference Number: SI-185
Department: Prop – R&M : Repairs & Maintenance
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Join Our Opening Team at the Intercontinental Table Bay Hotel! An exciting opportunity awaits at a landmark property managed by Sun International on behalf of the V&A Waterfront, under a IHG Hotels & Resorts franchise agreement. Be part of shaping excellence from the ground up as we prepare to reopen this iconic destination.

Job Description

Job Purpose

Overall responsibility for the management and the delivery of the maintenance teams across the hotel; with the aim of maximising machine,
infrastructure and facilities availability and the maintenance and repairs of the building; as well as the management of the maintenance helpdesk, through the planning and
implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost
leadership opportunities and manage all capital maintenance and development projects within these operations upgrades

Key Performance Areas

• Understand the development and maintenance plans for the hotel and align maintenance and development project plans and timelines accordingly
• Develop objectives for hotel maintenance and development deliverables
• Facilitate the project management plan for the 12 month period for hte hotel 
• Identify risk and investigate new development, enegery-saving oppertunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Communicate with all relevant stakeholders internally at a unit and Group level including externally
• Daily building and groumd walkabouts of the property
• Co-Ordinate building maintenance and repart
• Plant maintenance and upgrades according to 5-year plan
• Management of mechanical/electrical/ HVAC/ building maintenance and repairs in line wiht 3 -; 6- and 12 month preventative maintenance plan
• Building fabric maintenance, fixtures and fitting repair
• Mechanical services repair and renewal management
• Business continuity planning
• Manage the call-out system for emergencies, and alarm-related call-outs
• Complile and implement Fire safety procedures; fire equipment and inspections and compliance
• Manage staff appearance and floor appearance/ functioning of equipment and systems
• Store and control assets; technical stock and parts
• Project planning and management of development work; building refurbishment, moves and cyclical redecorations (external and internal) management
• Record and resolve internal customer disputes/compliant
• Seating designs and ordering of required office equipment
• Update building plans/ site plan layout thus ensuring building capacity planning and monitoring
• Compiles reports for stakeholders
• Maintains records on compliance management
• Manages and monitors the recording of assets and operating equipment for the hotel including breakages, repairs, etc.
• Maintains records of usage and excess/ shortfall of licenses
• Compile and oversee the execution of stock control procedures for the arrival, despatch and control of stock for the hotel
• Montior stock, wastage and manage stock rotation accross the hotel properties
• Compile processes and montior the execution of stock control to minimise stock loss and account for variances as SOP, within the hotel property
• Stock Valuation Report submitted and reduced in stock loss indicated as per SOP’s
• Oversee results of stock takes conducted and report on variances and trends
• Oversee and authorise disposal of obsolete stock/supplies as per SOP’s
• Oversee maintenance and engineering standards and processes for the hotel property are develop, communicated and audited on a regular basis
• Oversee SHE department requirments and processess
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks with each department to mitage any financial risk to the business
• Conduct weekly walkabouts of all front of house and back of house areas to monitor compliance
• Dire a waste management culture and ensure all staff are trained
• Collaborate with managers in te hotel property to manage the budget for maintenance including:
  · Budget
  · Cost management
  · Capex
  · PIP and forecasting
  · Financial reporting for the function
  · Financial reporting on project expenditure and progress
  · Monitor and approve all budgeted project expenditures
  · Assess the impact of deviations on the project and overall programme, and report results to key stakeholders
• Enage with internal customers to understand challenges; issues; development and repair related requirements
• Engage with management with regards security, health and safety and critical technical breaches or anomalies
• Communicate plans, objectives and results to complex operational teams; maintenance management teams and employees

Job Requirements

Education

• 2-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent ** Trade tested in Electrical or HVAC **

Experience

• Minimum of 6 years’ experience in a management position within a hospitality maintenance environment
• Project management experience
• Experience in managing contractors / suppliers

Certifications/Accreditation/Registration/Licenses

• Preferably registered with the SAFMA / other accredited facilities / engineering bodies

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Skills and Knowledge

• Project management
• Procurement and negotiation skills
• Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems
• Working experience of health & safety management and legislation
• Environmental management systems and legislation
• Financial Management
• Analysing / Diagnosing performance
• Business Acumen
• Drive for Results
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Customer Centricity & Stakeholder focus

Equity

** Preference will be given to employees from the designated groups in line with the provisions of the Employment ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **

Hotel Duty Manager

Job Reference Number: SI-160
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Hotel Duty Manager is responsible for the monitoring, management, and delivery of the customer experience and product offerings by internal employees, business partners, and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes/queries are resolved.
Job Description
Job Purpose:

The Hotel Duty Manager is responsible for the monitoring, management, and delivery of the customer experience and product offerings by internal employees, business partners, and concessionaires across the hotel operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes/queries are resolved and that the customer experience provided within the designated areas/departments are professionally executed in line with Sun standards and legislative requirements.
Job Requirements
Education:

3-Year Hotel School Diploma or equivalent

Experience:

Minimum of 5 years experience with 3 years in a management position in the hospitality industry
Previous experience in duty management is an advantage.

Work conditions and special requirements:

Must be able to work shifts in line with operational requirements (including weekends and public holidays)

Skills & Knowledge:

Core behavioral competencies

· Analytical skills
· Attention to detail
· Working with information (agreements, laws, regulations,
statistics)
· Reviewing / evaluating information and data
· Decision-making
· Planning
· Influencing & Advising skills
· Emotional resilience
· Customer centric
· Networking and relationship building
· Innovation & continuous Improvement
Technical/proficiency competencies

• Corporate & industry knowledge
• Quality Assurance
• Housekeeping Product knowledge & standards
• English written and verbal communication skills
• Proficiency in MS Office Suite
• Business Acumen
• Report writing
• Contract management
• Knowledge and application of legislation relating to Safety,
  Health and the Environment Key Performance Areas: Hotel Duty Manager:

Implement the Customer Value Proposition and enhance the customer experience at important touchpoints in the customer’s journey from arrival until departure throughout the hotel
Conduct shift briefings and handovers and communicate objectives and promotions to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
Compile plans and manage the execution of any new projects and offerings for the hotel Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas.
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
Oversees staff appearance and front of house appearance/ functioning of equipment and systems
Maintain operational standards across the property (e.g. housekeeping, maintenance, etc) Follows up on any maintenance / technical equipment fault logging with the Technical departments until resolution
Ensure the collateral in public areas is professionally presented
Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally
Complete shift reports

Compliance Management:

Collaborate with tenants and service providers to review standard operating procedures and service level agreements to be achieved
Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
Conduct weekly walkabouts of all front-of-house and back of house areas to monitor SHE and standards compliance
Facilities are maintained in accordance with group and unit standard operating procedures and reflect the attributes of the brand
Monitor audit results for all operations including service providers and business partners and address any non-compliance
Monitor the storage of stock and operating equipment and processes
Collaborate with various stakeholders across the operation to address and resolve areas of concern and enhance standards from an overall facilities management and customer experience perspective

Customer Experience Management:

Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience on the floor that will support brand loyalty ensuring SI as the brand of choice
Be present on the floor during service / promotions or functions
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
Monitor customer feedback on various omni-channels to understand and resolve any challenges being experienced; and where necessary manage the resolution of customer queries and complaints from the various channels; ensuring all customers receive a response and feedback
Make recommendations of improvements to products and service offerings in line with trends in the industry ensuring that the product offerings are innovative and fresh.

People Supervision:

Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Supervise employee relations within the hotel
Staff communication and motivation
Performance contracting, reviews, and development
Assist in providing resources and removing obstacles to performance Onboarding of new staff members

Stakeholder Relationship Management:

Provides relevant guidance and support to operational teams and stakeholders maintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
Informs department / staff of information required to perform the duties and relevant operation effectively
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
Communicates any special guest requirements or events to other relevant operating departments
Provides feedback and reports back to Unit management on the performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.

POPI Statement:

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Please Note:

Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

Additional Information:

Applicants may be required to write and pass various tests in order to qualify for an interview.

VIP Personal Host

Job Reference Number: SI-178
Department: VIP Gam : VIP Gaming
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest is looking for a VIP Personal Host

Job Description

Job Purpose

Main Purpose of the Job The VIP Personal Host is responsible for implementing the end-to-end VIP customer program and is the single point of contact for all Hosted and VIP customers. The role needs to acquire, build and retain relationships with VIP gaming customers in order to grow VIP business and achieve or exceed revenue and visitation targets, in line with Company policy and regulations.

Key Performance Areas

Duties and responsibilities include:

VIP Customer Relationship Management  
• Act as a host in gaming areas whilst the customer is engaged in play
• Check product and service standards in Prive operating areas and ensure all necessary checks are performed 
• Co-ordinate transport for VIP customers as and when required
• Conduct meet and greet processes for VIP customers on arrival and departure from the property and at special events to build relationships and secure business, as per SOP 
• Handle any complaints, disputes and suggestions and escalate when required
• Co-ordinate and arrange for customer excursions, activities and requirements during their stay
• Check hotel rooms and include room drops and welcome packs for designated VIP customers, in line with preferences 
• Attend to incoming  customer needs or queries e.g. hotel bookings, restaurant bookings, Sun-extra player offers, transport prior to arrival and also during their stay 
• Actively manage customer profiles in CRM
• Leverage off direct marketing offers and promotional events in order to encourage an increase in visitation by VIP customers to the property
• Obtain feedback from clients with regards their experience
• Engage with VIP customers and provide a customer experience that will support brand loyalty ensuring SI as the brand of choice 
• Be aware and identify market offerings on and off site to assist in entertaining customers
• Host and entertain VIP gaming customers as required 
• Maintain the confidentiality of customer’s information in all gaming and CRM systems
• Recognise customers on special occasions including birthday and other important dates

Delivered Customer Acquisition New & Reactivation Plans
• Work within current business strategies and recognize potential opportunities for new business and customer acquisition
• Attend gaming events with acquisition customers to raise awareness around the property’s brand and VIP program, as required
• Acquire leads received via the Gaming system and respond to these leads 
• Leverage existing relationships with the potential to acquire and move clients to SI properties
• Manage VIP customers using CRM in line with targets

Delivered Customer Retention & Growth Plans
• Facilitate the organisation of VIP events with relevant departments and attend VIP gaming events to build and grow relationships with key VIP customers
• Develop relationships with clients to retain and grow customer loyalty within the VIP operation through, by selling products, services and experiences relevant to the customer
• Utilise customer recognition triggers to enhance customer experiences for relevant VIP customers
• Communicate and conduct regular follow-ups with existing and potential VIP gaming clients to maintain the relationship
• Manage specific VIP customer accounts including developing customer accounts to increase customer visits to promote revenue growth 
• Manage VIP customers using CRM in line with targets

VIP Administration & Reporting
• Accurately update clients’ CRM profiles with preferences and update Casino Management Program (CMP) on an ongoing basis in order to maintain data integrity
• Complete all relevant data in a common departmental drive in relation to new and “hot” players
• Log records of key customer activities (including invites, birthdays, activations, complaints) and communications into the CRM system 
• Record ROI’s and complete “Event input template” for all functions and VIP initiatives 
• Manage the individual VIP customer’s comp spend in line with the re-investment model and Group Comp policy, indicating offerings to activations in order to generate revenues

Stakeholder Relationship Management
• Cooperate with other departments on the property to create exceptional Guest experiences and build strong relationships with key clients to ensure return VIP gaming business
• Update hotel operations timeously of any changes to billing requirements
• Build relationships with business partners and service providers to be leveraged to mutual benefit in building customer relationships
• Continuously engage with clients to establish and grow loyal relationships for SI
• Coordinates the distribution of information to all relevant departments on the property
• Attends gaming and VIP meetings and provide relevant feedback and information to management and the department

Job Requirements

Education

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage

• Minimum of 5 years’ experience in a guest relations within the gaming and hospitality environment
• Previous supervisory and management experience is an advantage
• Meet all requirements for a key gaming licence
• Required to work irregular hours in line with operational requirements
• Linguistic skills in Mandarin / Cantonese an advantage

Experience

Skills and Knowledge

Core behavioural competencies
• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling
• Dealing with customers
• Conflict handling skills
• Energetic positive individual with great interpersonal skills and an ability to handle confidentiality
Technical/Proficiency competencies
• Advanced Written and Verbal English communication skills
• CRM systems
• Proficient computer skills – MS Office
• Negotiating skills
• Networking skills
• Telephone skills
• Manipulation of system data
• Knowledge of Sun International policies and standards
• Knowledge of gaming industry
• Legislation – including POPI, FICA requirements

Equity

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 , SISA internal recruitment policy as well as units employment equity plans. 

Cashier

Job Reference Number: SI-182
Department: Cashiering : Cashiering
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect, Sibaya Casino is looking for Casino Cashier with a National Certificate in Gaming Operations.

Job Description

Main Purpose of the job:

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash, desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Job Requirements

Duties and responsibilities include:

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products, and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system
• Report on any suspicious transactions
• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers, and smart cards and paying out ‘winnings.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily. 
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purpose.

Minimum requirements (Education and Experience)

• Matric
• National Certificate in Gaming Operation.
• Computer literate
• Numerical Skills
• Interactive communication skills (Banking experience would be advantageous)
• Previous experience in a customer facing / cashiering role
• Reliability and dependability on attendance
• Tolerance for stress
• Attention to detail.
• Ability to work in a structured and controlled environment.

Skills and competencies

• Good communication skills in English
• Ability to work shifts that meet operational requirements.
• Planning and co-ordination
• Handling information / follow instructions.
• Problem solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Relationship building
• Customer service orientation

Sous Chef

Job Reference Number: SI-98
Department: F&B : Banqueting
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do & we ensure that our guests & staff are treated with dignity and respect. Sibaya is looking for Sous Chef with great innovation capabilities to grow our business, and to oversee and manage the restaurant.

Job Description

Job Purpose

Manages the day-to-day delivery of the food production operation and culinary team within a specific outlet with the objectives of delivering quality culinary products, maximising revenue through controlling operational efficiencies and productivities, operating equipment and stock, in line with Company standards. 

Key Performance Areas

• In collaboration with the Executive Sous Chef, develop outlet objectives and, deliverables in line with the culinary strategy.
• Facilitate the communication and implementation of culinary deliverables for the outlet.
• Provide clear delegation of authority and accountability for deliverables.
• Manage and allocate people and operational resources.
• Communicate plans relative to promotions and strategies to relevant staff and, stakeholders within the unit.
• Put in place staff scheduling and duty allocations to ensure coverage.
• Manage the preparation of mise-en-place.
• Complete opening and closing checklists.
• Interact and be present on the floor during service to ensure food quality and, presentation in line with standards.
• Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.
• Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet.
• Report and resolve any issues experienced.
• Monitor the cleanliness and hygiene of the kitchen before, during and after service.
• Keep up to date with regards food products, trends, and cooking methodologies, enquired to deliver menus.
• Monitor products and pricing within the outlet.
• Make recommendations of improvements to the product / menu offering
• Compile and co-ordinate the culinary promotional calendar for the outlet
• Monitor standards in the outlet and identify any areas of concern.
• Conduct maintenance and hygiene inspections in all areas of the kitchen
• Monitor health, safety, hygiene, and environmental elements in the outlet.
• Manage the control and storage of stock, operating expenses (gas) and operating supplies (packaging, chemicals), equipment as per SOP for the outlet.
• Investigate variances / discrepancies and take necessary action to correct.
• Monitor Culinary standards and processes.
• Control waste for the outlet, Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these.
• Collaborate with the Executive Sous Chef to complete the planning for the Budget and, forecasts for the outlet.
• Motivate and manage Capex requirements for the outlet, authorise spend in line with budget.
• Monitor food costs (purchases related to revenue) Food recipe – All menu item food recipes to be documented, updated, and captured into the system MC or IFS to ensure accurate food theoretical.
• Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet
• Produce a 10-day / 20-day and monthly food cost report.
• Monitor departmental leave liability.
• Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures.
• Identification of employee training needs.
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet.
• Manage employee relations within the department.

Job Requirements

Education

 3 -Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level, Membership with South African Chef’s Association and other relevant culinary accreditation.

Experience

 5-6 years’ experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years’ experience must have been as a chef de partie.

Skills and Knowledge

• Ability to work shifts that meet operational requirements.
• Food Costing, Culinary Product Knowledge
• Technical Competencies: Food Costing, Culinary Product Knowledge Kitchen Operational Management, Labour legislation
• Environmental and sustainability standards
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements 
• Mobility and ability to move around as per job requirements (including with the use of aids) Physically able to move operating equipment
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Proficient Computer skills, Coaching, Menu engineering, cooking methodology, Behavioural Competencies: Decision-making – use of initiative 
• Learning – training; coaching; staying abreast of industry developments Implementing and coordinating organising people; non-people resources Numeracy and calculation skills
• Analysing and diagnosing – numerical information; Demonstrated ability to make use of intermediate computer skills trends in data Problem-solving 
• Making fine judgements through the senses: colour, taste, texture.
• Kitchen Operational Management
• Labour legislation, Environmental and sustainability standards, Proficient Computer skills, Menu engineering, cooking.            

Equity

 Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Contact Centre Agent X3

Job Reference Number: SI-138
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Contact Centre Agent. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Main Purpose of the Job

The Contact Centre Agent is responsible for being the initial telephonic point of contact for the business unit property; answering and transferring inbound calls received by the business unit to relevant departments, by providing exceptional, professional customer service in line with Company standards and the Sun Way Culture.

Work conditions and special requirements

• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Knowledge of an additional language (relevant to market) is an advantage

Core & Personal behavioral competencies

• Dealing with Customers (including managing conflict)
• Problem solving
• Developing relationships
• Checking
• Collecting information
• Verbally informing
• Team Player
• Presentable, courteous individual
• Positive, friendly, helpful and energetic disposition

Technical / proficiency competencies

• Sun International and Business Unit Product Knowledge (facilities and activities)
• Knowledge of operating equipment
• Proficient Verbal and Written English Communication skills
• Telephone skills
• Listening skills
• Proficient computer skills (MS Office, Opera)

Key Performance Areas

• Identify issues with regards the floor appearance / functioning of equipment and systems
• Check overall cleanliness of work areas
• Update online internal directory
• Be familiar with the business unit properties, hotels and resort facilities, promotions and activities available at any given point
• Be aware and understand Evacuation and Emergency procedures and drills to assist guests in times of an emergency
• Answer inbound calls received by the business unit in professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice) in line with standard operating procedures
• Direct clients to the correct destination (department / person) through correct screening / questioning techniques
• Provides accurate information (including promotion information, functions, facilities, etc.) to guests.
• Take down and pass on messages via email to relevant staff members, if required
• Deal with queries and special requests from guests, escalating or transferring any issues where necessary
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a courteous manner to protect the brand of the company.
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Know the surrounding areas when asked for directions.
• Answer calls with the helpful and caring attitude at all times
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary. 

Please Note:

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.   

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

People living with disabilities are encouraged to apply.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Job Requirements

Education, experience and competencies required

• Grade 12/ Matric or equivalent
• 2 years’ experience in a customer service environment. Experience using a switchboard will be an advantage.

Porter

Job Reference Number: SI-139
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related

Wild Coast Sun is looking for a dynamic and driven individual to join our team in the role of Porter. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued.

Job Description

Main Purpose of the Job

Responsible to provide exceptional, personalised luggage and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move around, and stand for extended periods of time
•  Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Key Performance Areas

Prepared Environment

• Identify issues with regards the floor appearance/ functioning of equipment and systems
•  Check overall cleanliness of the front of house areas
• Review the arrival and VIP lists daily and understands special requirements
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities

Delivered Laggage Services

• Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Escort guests to their room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests rooms and other offices.
• Collect, tag and deliver group luggage.
• Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
• Update and file any luggage documentation
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

Customer Engagement

• Be present at the porte cochere and maintain proper decorum at all times.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
• Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
• Assist with answering the telephone at the concierge desk and porte cochere

Job Complexity

Know How

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term daily / weekly basis and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure customers receive exceptional experiences
• Manages one’s time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Accountability

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and facilitates operational processes.
• Refers problems falling outside parameters to the team leader/manager for resolution.

  _________________________________________________________________________________________________________________________________
Please Note:

Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

As a result of the company’s operational requirements, you may be expected to work in any area designated as a “smoking area”.  

Right of first refusal will be given to candidates from Mgungundlovu Communal Property Association (MCPA) and the licensed areas: (Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, uMzimkhulu, Ntabankulu)

People living with disabilities are encouraged to apply.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Job Requirements

Education, experience, and competencies required.

·         Grade 12

·         Minimum of 2 years relevant experience in a customer facing position

·         Dealing with Customers

·         Problem Solving

·         Verbally informing

·         Collecting information

·         Team Co-operations

·         Hotel Product Knowledge (Facilities and activities)

·         Luggage procedures

·         English Verbal and Written Communication skills

·         Basic PC skills

·         Basic knowledge of Opera

Head of IT: Sunbet

Job Reference Number: SI-147
Department: A&G – IT : IT Operations
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sunbet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders and leading the integration of online sport

Job Description

The Head of IT is responsible for the leadership and delivery of SunBet’s software strategy and the management of IT, software engineering and development team and functions. This role will drive the support, development, maintenance, and evolution of SunBet’s gaming, betting, and customer engagement platforms and ecosystem (from wallets to databases), ensuring high-performance, scalable, and secure systems that meet both business and regulatory requirements.

As a key technical leader, this role is accountable for software architecture, system integration, infrastructure design, and engineering execution. The Head of IT will work cross-functionally across teams, ensuring alignment between business objectives and technology execution, while leading a team of skilled engineers and developers.

Job Requirements

Qualifications

• BSc / BEng / BTech in Computer Science, Software Engineering, or a related field.

Experience

1. 15-18 years experience in system development and management including at least 5 years experience in online gaming (or like high transaction industry)
2. Sound knowledge and understanding of gaming or high volume transactional systems, business operations and processes 
3. Experience in managing professional teams.

Skills & Knowledge

• Analytical Thinking & Problem-Solving
• Strategic thinking & conceptualisation
• Innovation & Continuous Improvement
• Resilience & Crisis Management
• Collaboration & Cross-Team Communication
• Integration (Connecting, Consulting, Managing Conflict)
• Stakeholder Engagement
• Influencing
• Peopleleadership

• Expert level software engineering and development in:
  • Java
  • C#
  • Phython
  • Node.js
  • SQL / Posgress / SQL Server
• Technical writing
• Software design and architecture
• Proficiency with infrastructure architecture and design
• Familiarity with Web, Mobile and App technologies
• Familiarity with UX/UI
• Agile project management skills
• Understanding of large volume real time environments and IT requirements
• Proficiency with Database design and big data
• Strong understanding of data governance, privacy and system security

Key Performance Areas

1. Software Engineering & Development Leadership

• Oversee end-to-end software development processes and roadmap, ensuring high-quality, maintainable, and scalable software solutions.
• Define software development best practices, coding standards, and engineering methodologies, ensuring adherence to industry standards.
• Drive architectural decisions that optimise performance, availability, and security of SunBet’s platforms.
• Ensure real-time, high-volume transactional platforms operate at peak efficiency, with minimal latency and downtime.
• Lead the adoption of microservices, containerisation, and cloud-based architectures.
• Guide and enforce clean coding principles, effective version control, and CI/CD pipelines.

2. Infrastructure & System Architecture

• Oversee software and infrastructure architecture, ensuring resilient, redundant, and scalable technical environments.
• Drive cloud architecture strategy, with a focus on AWS/Azure/GCP for optimal performance and security.
• Ensure high availability (HA) and disaster recovery (DR) strategies are in place for all critical systems.
• Implement observability and monitoring solutions (APM, logging, alerting) to proactively identify and mitigate risks.

3. Database & Big Data Management

• Oversee database design and administration across SQL, PostgreSQL, and SQL Server.
• Implement data architecture strategies that support real-time analytics and reporting.
• Ensure data integrity, performance tuning, and query optimisation for high-volume systems.
• Lead initiatives in collaboration with Analytics teams on big data solutions, data lakes, and warehouse strategies for enhanced business intelligence.

4. Cybersecurity & Data Governance

• Ensure platform security, encryption, and compliance with POPIA,
• Implement best practices in identity and access management (IAM), role-based access control (RBAC), and threat monitoring.
• Ensure Security and Compliance to mitigate cyber risks, penetration testing, and vulnerability management and collaborate with group stake holders
• Maintain regulatory audit compliance with provincial Gaming Boards.

5. Agile & DevOps Implementation

• Champion Agile, Scrum, and DevOps practices, ensuring rapid software delivery and continuous integration.
• Lead CI/CD pipeline development, with automated testing and release strategies.
• Ensure DevSecOps principles are integrated across the development lifecycle.
• Oversee cloud infrastructure automation using Terraform, Kubernetes, and Docker.

6. Cross-Departmental Collaboration & Business Integration

• Align software development initiatives with business strategy, ensuring technology drives business objectives.
• Partner with Product, UX/UI, and Marketing teams to enhance customer experience and improve platform engagement.
• Work closely with operations teams to optimise backend performance, uptime, and reliability.
• Collaborate with external vendors and third-party integrations, ensuring seamless API connectivity and service performance.

7. People & Team Management

• Lead, mentor, and develop a high-performing IT team, fostering a culture of innovation and excellence.
• Drive talent development, training, and upskilling in modern software engineering methodologies.
• Establish and review clear KPIs, performance metrics, and team goals.
• Ensure team alignment with business objectives, fostering a collaborative working environment.

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Learnership IT Department

Job Reference Number: SI-168
Department: A&G – HR : BBBEE Non-EE Dev
Business Unit:
Industry: Information Technology
Job Type: Temp
Positions Available: 10
Salary: Market Related

We’re looking for a dynamic and driven individual to join our team in this learnership. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued Sun International: Head Office is offering a learnership opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.

Job Description

Job Purpose

• We’re looking for a dynamic and driven individual to join our team in this learnership. This is an exciting opportunity to contribute to a growing and innovative environment, where your skills and ideas will be valued
• Sun International: Head Office is offering a learnership opportunity to vibrant candidates with strong interpersonal skills, ethics and drive.

Job Requirements

Education

• Grade 12

Job Requirements

• Ability to communicate in written and spoken English
• Valid South African ID
• Must be willing to work shifts
• Able to stand for long hours

Outcomes

• Demonstrate an understanding of Computer Technology Principles.
• Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
• Communicate effectively with fellow IT staff & users of information systems.
• Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Click here to apply

We wish you all the best with your applications