Betway Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Senior Software Developer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City.

We’re a powerhouse built on decades of expertise across 16 countries – and with over 3,200 bright minds, we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Software Developer, you’ll be supporting the delivery of the best technology solutions for any business challenge, covering our security, networking and system support across all our regions. This will help us excel at digitally enabling the business to stay ahead of the game.

What you’ll be doing

• Collaborate with stakeholders to understand user requirements and translate them into technical design documents. Design scalable software architectures that support both current and future cross-functional needs, including software, hardware, and communication components.
• Develop high-level system design diagrams and implement moderate to complex web applications across multiple platforms. Design, build, test, and maintain software solutions including applications, websites, data processes, and user interfaces. Ensure code quality and DevOps alignment through CI/CD pipeline development.
• Conduct code reviews, promote coding standards, and drive the adoption of relevant methodologies. Collaborate with project management to define technical direction and plan project timelines.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

Technical Skills

• Proficient in .NET 5 and above for developing Web APIs and Worker Services
• Solid experience with C# 8 and above • Hands-on experience with Elasticsearch
• Strong working knowledge of MS SQL Server, with experience using Entity Framework Core and Dapper
• Familiarity with message queueing systems such as RabbitMQ, Kafka, or Azure Service Bus
• Proficient with Azure DevOps, including Repos, Pipelines, and Releases
• Experience working with one or more modern frontend frameworks: Angular, React, or Vue
• Understanding of in-memory and distributed caching using tools like Redis
• Development experience in Microservices architecture
• Solid understanding of unit testing practices and frameworks

Soft Skills & Work Approach

• Strong verbal and written communication skills, with the ability to clearly convey complex ideas
• Proven ability to collaborate effectively within cross-functional teams to achieve shared objectives
• Excellent multitasking and time management skills, with a consistent track record of delivering projects on time and within scope
• High attention to detail, ensuring quality and accuracy in all deliverables
• Comfortable working in fast-paced, dynamic environments with changing priorities

Desirable skills you’ve got up your sleeve

• In-depth knowledge of sports betting markets, including odds calculations, bet types, and current market trends
• Previous experience in the online gaming or casino industry, with insights into player behaviour and industry dynamics
• Familiarity with gambling regulations and compliance requirements across different jurisdictions
• Experience in developing and executing customer retention strategies, particularly in gaming or digital platforms

Our values are non-negotiables

At the heart of our organisation is a culture driven by shared values and key behavioural competencies. These principles guide our everyday actions and are integral to our success, teamwork, and continuous growth. To thrive here and contribute meaningfully, every team member is expected to embody the following:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

These values shape our culture and define what it means to be part of our team.

What you’ll get back

At Betway Africa, we’re committed to helping you grow, both personally and professionally. We offer a range of benefits designed to support your development, wellbeing, and success:

• Our robust learning and development programmes provide access to training, resources, and growth opportunities to help you advance your career.
• Our Employee Assistance Programme offers comprehensive support services focused on your wellbeing.
• Medical Aid Contribution with Discovery Health to help take care of your health needs.
• Provident Fund Contribution to support your long-term financial security.
• Group Risk Cover for added peace of mind.
• Hybrid Work Model that promotes flexibility and work-life balance.

Be part of that Superclass feeling At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Contact Centre Agent

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Raging River, we make games, and we’re passionate about it. We’re a dev house which specialises in advanced online fun, a sentiment that is echoed in our environment and company culture. At our core is a lattice of skilled and passionate game developers who can tackle the surge of projects and ideas that flow in and out of our doors. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Raging River, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.  

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients.  This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world-class service to all of our players
• Responding to all incoming player queries, via all contact mediums including but not limited to: calls, live chat, e-mail, WhatsApp
• Strive for ‘first-contact-resolution’ on all customer queries
• Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner
• Ensuring that any and all communication with our players is of the required standard and expected quality
• Follow company policies and procedures to ensure the retention of all players
• Completing assigned outbound tasks within the required time frame
• Liaising with the Senior Agents/Floor Managers to hand over player related issues
• Monitoring internal systems and informing the Floor Manager on duty if these are not operating, or responding, correctly
• Enhancing/improving player /customer experience and relationships
• Keeping their finger on the pulse of player experience and communication, liaising with Senior Agents / Floor Managers offering insights and improvements that can be implemented based on player experience
• Performing consistent customer service competitor analysis in order to offer insight and opinion on how the business can improve its services to our players
• Continued self-improvement through ensuring up skilling and training is requested when the need arises
• Correctly escalating queries to other departments (should the need arise)
• Follow company policies and procedures when recording all communication with our players

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

• 2+ year’s work experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Must have a passion and good knowledge of sports, sports betting and betting markets
• A clear voice and excellent telephonic and written communication skills
• Intermediate computer proficiency (specifically MS Office and internet applications)
• Typing skill and accuracy of an average of 40 words per minute with 90% accuracy
• Strong attention to detail and distinct ability to identify and solve problems
• The ability to swiftly adapt to changes in workplace and industry
• A strong work ethic and sense of responsibility
• Target and quality driven nature
• Ability to multi-task and work well under pressure
• Solution oriented – self-starter with a can-do attitude
• Responsible individual with good timekeeping

• Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
• Essential – must have own (reliable) transport

Must be flexible on overtime (should it be required)

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Proficiently speak, read and write additional African languages outside of Afrikaans and English

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Raging River Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contribution to medical aid, provident fund and group life
• Subsidized lunch

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Contact Centre Agent (Graduate)

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

About our company

Work is play 🙂 We make games, and we’re passionate about it. We’re a dev house which specializes in advanced, cutting edge online fun, a sentiment that is echoed in our environment and company culture. At Raging River’s core is a lattice of skilled and passionate skilled and passionate game developers who can tackle the surge of projects and ideas that flow in and out of our doors. The entertainment we provide is on a global scale, necessitating the latest technologies and international standards.

About our role

An exciting opportunity exists to be part of a vibrant, dynamic and growing business.

Raging River has an exciting opportunity for a Contact Centre Agent.

What you’ll be working on

• Providing world-class service to all of our players
• Responding to all incoming player queries, via calls. Other mediums might be required depending on operational requirements
• Strive for ‘first-contact-resolution’ on all customer queries
• Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner
• Ensuring that any and all communication with our players is of the required standard and expected quality
• Follow company policies and procedures to ensure the retention of all players
• Completing assigned outbound tasks within the required time frame
• Liaising with the Team Leader/Manager to hand over player related issues
• Monitoring internal systems and informing the Team Leader on duty if these are not operating, or responding, correctly
• Enhancing/improving player /customer experience and relationships
• Keeping their finger on the pulse of player experience and communication, liaising with Team Leader/Managers offering insights and improvements that can be implemented based on player experience
• Performing consistent customer service competitor analysis in order to offer insight and opinion on how the business can improve its services to our players
• Continued self-improvement through ensuring up skilling and training is requested when the need arises
• Correctly escalating queries to other departments (should the need arise)
• Follow company policies and procedures when recording all communication with our players

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

What you need

• Completed BCom Degree
• Must have a passion and good knowledge of sports, sports betting and betting markets
• A clear voice and excellent telephonic and written communication skills
• Intermediate computer proficiency (specifically MS Office and internet applications)
• Strong attention to detail and distinct ability to identify and solve problems
• The ability to swiftly adapt to changes in workplace and industry
• A strong work ethic and sense of responsibility
• Target and quality driven nature
• Ability to multi-task and work well under pressure
• Solution oriented – self-starter with a can-do attitude
• Responsible individual with good timekeeping

• Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis. Must be flexible on overtime (should it be required)
• Must have own (reliable) transport

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Internal Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The role of the Internal Relationship Manager is to assist the Senior Relationship Manager and Team Leads on shift in ensuring that priority service and administrative services are provided to our Premium Customers.

What you’ll be doing

As our Internal Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Premium Customer team, but won’t be limited to, the following:

• Dedicated and prioritised Contact Centre service to all Premium Customers queries coming into any of the Contact Centre Channels
• Support the Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
• Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
• Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
• Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
• Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
• Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
• Make contact with Premium customers who abandoned in queue and assist with their queries accordingly
• Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

Partnering with the Premium Customer Team:

• Gifting: Partnering with the Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.

• Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
• Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
• Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
• Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
• Campaign execution: Understanding the tactics the Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Premium customer.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
• Ability to communicate across all levels
• Strong project management skills
• Numbers driven with strong analytical skills
• Excellent interpersonal and negotiation skills
• Must be deadline and target driven with good time management
• Ability to work under pressure and adapt well to change 
• Ability to understand and manage client expectations
• Team player who can work well under pressure
• Excellent computer literacy with high proficiency in excel
• Consistent high standard and quality of work
• Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
• Extremely detail oriented and well organized
• Excellent interpersonal and customer orientation skills
• Ability to clearly and effectively communicate
• Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
• Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
• Must have own vehicle transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Senior Internal Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Betway Africa is looking for new members to join our superclass team, focusing on cultivating and managing relationships with customers. This role is pivotal in delivering exceptional service, proactively engaging with customer, and driving customer retention. They will collaborate closely with the team to offer services, event management, and strategic initiatives. The ideal candidate will bring strong relationship management skills, a deep understanding of the sports betting industry, and a passion for delivering an extraordinary customer experience. They will thrive in a fast-paced, customer-centric environment, providing solutions and support the team.

What you’ll be doing

As our Senior Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Betway Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Betway Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Betway Premium Customer team, but won’t be limited to, the following:

• Dedicated and prioritised Contact Centre service to all Betway Premium Customers queries coming into any of the Contact Centre Channels
• Support the Betway Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
• Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
• Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
• Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
• Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
• Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
• Make contact with Betway Premium customers who abandoned in queue and assist with their queries accordingly
• Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

Partnering with the Betway Premium Customer Team:

• Gifting: Partnering with the Betway Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.

• Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
• Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
• Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
• Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
• Campaign execution: Understanding the tactics the Betway Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Betway Premium customer.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• 2-3 years of experience in account management/relationship management, outstanding service delivery, event support, and proactive outreach.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
• Ability to communicate across all levels
• Strong project management skills
• Numbers driven with strong analytical skills
• Excellent interpersonal and negotiation skills
• Must be deadline and target driven with good time management
• Ability to work under pressure and adapt well to change 
• Previous track record of dealing with Betway Premium clients
• Ability to understand and manage client expectations
• Team player who can work well under pressure
• Excellent computer literacy with high proficiency in excel
• Consistent high standard and quality of work
• Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
• Extremely detail oriented and well organized
• Excellent interpersonal and customer orientation skills
• Ability to clearly and effectively communicate
• Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
• Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
• Must have own vehicle transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Paid Social Media Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

What you’ll be doing

Strategy Development:

• Develop and implement comprehensive paid social media strategies to drive user acquisition, engagement, and retention.
• Collaborate with the marketing team to align social media strategies with overall marketing objectives and campaigns.
• Stay updated with industry trends, best practices, and platform updates to ensure strategies remain innovative and effective.

Campaign Management:

• Plan, execute, and optimize paid social media campaigns across various platforms (e.g., Facebook, Instagram, Twitter, TikTok, etc.).
• Monitor and analyze campaign performance, providing insights, recommendations for improvement and implementing these
• Manage budgets effectively to maximize ROI and achieve KPIs.

Reporting and Analysis:

• Generate detailed performance reports, highlighting key metrics and insights.
• Utilize data-driven insights to refine strategies and improve campaign outcomes.
• Present findings and recommendations to senior management and stakeholders.

Collaboration:

• Work closely with the creative team to develop compelling ad creatives and copy that resonate with target audiences.
• Coordinate with other marketing channels (e.g., SEO, email marketing, affiliates) to ensure cohesive and integrated campaigns.
• Engage with external partners and agencies as needed.
• Collaborate with the Social Media team to align on business objectives.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Data Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and super drive will help us achieve our vision.

As a Data Analyst you will be responsible for ensuring that large amounts of data is optimised and presented to numerous stakeholders to ensure the business operates at its peak; ultimately making Betway the product of choice for customers.

What you’ll be doing

As part of your role, your responsibilities will include:

• Research, develop, and apply methods for measuring, analysing and optimizing our processes & marketing interventions
• Identify appropriate models / algorithms to mine large datasets and develop rich insights into customer behaviour
• Extract, analyse and interpret large amounts of data from a variety of data sources
• Work closely with various areas of the business to solve complex business problems using mathematical and statistical solutions
• Use machine learning tools and statistical techniques to produce predictive models
• Proactively look for opportunities to use data and models to improve the business
• Use data visualization tools and reporting software to present data to the business in a clear and understandable manner
• SQL and Analytical skills and practices.
• Optimize and improve current data processes within the business
• Proactively look for opportunities to automate manual processes throughout the business thinking, problem solving & technical expertise to get to the bottom of major incidents.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

 Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• 3+ years Data Analytics Experience
• Statistical, Actuarial, Applied Mathematics or similar qualification
• Excellent quantitative and qualitative analytical skills
• Extremely detail oriented and well organized
• Ability to clearly and effectively communicate
• Strong Reporting, Analytical & Problem-Solving Skills
• Ability to effectively multi-task in a deadline driven, high pressure environment
• Experience in leading a team in the Data Analytics space
• Strong Machine Learning ability
• Microsoft SQL Server
• SSRS
• SSIS
• Microsoft PowerBI
• R/Python
• Advanced Excel

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Adapts well to change
• Strong sense of accountability and responsibility
• Strong written and oral communication
• Able to work independently and manage time effectively, as well as work collaboratively with multi-disciplinary team

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

 What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your super growth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Subsidized lunch
• Medical aid
• Provident fund

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Banking Operations Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Banking Operations Administrator

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Providing Support

The Banking Operations Administrator is responsible for ensuring the smooth running of business operations that involves coordinating queries based on business priorities or requirements coming from stakeholders. This is managed through relevant communication channels, logging tickets via the helpdesk system, including collaborating with and following up of queries escalated to the relevant teams within the department, and ensuring that all relevant parties are informed and prepared.

Communication with Stakeholders

Continuous communication with the business stakeholders and clients is a key part of this role to support queries logged as per company policy and SLA to ensure that business operations are optimized through feedback provided.

Operational Excellence

The Banking Operations Administrator will oversee operational efficiency and smooth workflow for the business processes. The role is responsible for ensuring that clients queries are solved, and business needs are met through the appropriate channels of support.

Delivery Support

Management of requirements coming from stakeholders where applicable as well as coordinating schedules or timelines relating to stakeholder queries or activities to ensure deliverables are met. The Banking Operations Administrator monitors progress of tickets logged/queries and provides timely status updates to management and business stakeholders.

Reporting

The BBanking Operations Administrator will be responsible for reporting on the number of queries to business leaders / stakeholders.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Social Media Marketer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

• We have an opportunity for a Social Media Specialist to join our team, working closely with the in-country team as well as the multiple stakeholders based in South Africa.
• Job DescriptionJob DescriptionThe Social Media Specialist will be responsible for content creation specifically targeting Social Media channels. This includes coverage of local and international sports. The Social Media Specialist needs to have proficient knowledge of local and international sports that are relevant to the local Market. The candidate must have strong sports knowledge and must be proficient in the use of all social media platforms with a proven track-record on the delivery of Twitter, Facebook and Instagram campaigns.This position is responsible for, but is not limited to the following:
  • Planning locally relevant content for local audience relating to sports events in advance including; images, gifs, top stats, relevant info etc.
  • Creation of images utilizing Photoshop or the equivalent
  • Identify the top games per day and post updates before, during, and after these games (need to be conversational and relevant to boost engagement)
  • Identify locally relevant topics regarding local sport and upload localized content
  • Engage with fans on Twitter and Facebook to keep up engagement with the brand
  • Community management
  • Scheduling and loading social media posts into Sprout Social
  • Briefing in creative for social media campaigns, sponsored team’s matches, and PR campaigns
  • Take part in weekly brainstorms and content planning sessions and contribute to the developing the monthly social media marketing strategy
  • Conceive, plan, and execute social media promotions across multiple social media platforms to increase fan engagement, brand awareness, player acquisitions and revenue generation
  • Compile monthly reports on promotion results, social pages engagement and sentiment
  • Keep up to date with:
  – Local social media trends and contributing to the overall social media strategy- Business and product knowledge and changes- The customer experiences
  • Ensuring all links work and are tracking correctly
  • Keeping to CI and brand tone of voice
  • Understanding the context for the content
  Brand & Reputation:
  • Creating tactical and planned brand content that:
  – Builds Brand love,
  – Positions Betway as an authority in sports betting and knowledge
  – Shares the thrill of sport and is “for the love of the game”
  • Comment and engage timeously with fans across social media platforms to keep conversations going and build engagement
  • Deal with day-to-day issues, escalations & input on response handling
  • Help build a positive sentiment across the Betway brands
  • Monitoring of industry related content to identify trends and promotions
  • Coordinate with the operations manager to escalate priority customer queries to support staff
  • Monitor Facebook insight to draw meaningful conclusions about campaigns and achievement of key KPIs including:
    – Audience growth
    – Engagement rates
  • Coordinate with sponsored teams to ensure posts between parties are shared and that their social media channels positively influence (and drive traffic to) the Betway social media channels
  • Engage with top influencers to build brand reach and influencer relationships
  • Analyse social media data to understand effect of content (boosted & non-boosted)
  • Test, learn & implement from past content
  • Providing monthly reports on contents’ success and draw conclusions on the types of content needed going forward
  SKILLS AND EXPERIENCE REQUIRED
  • Social media knowledge and experience across multiple social media platforms.
  • Creative and innovative thinking
  • Competitive and driven
  • Analytical thinking
  • Strategic thinking: seeing the bigger picture
  • Knowledge of the industry and products
  • Willingness to learn
  • Ability to manage self
  • Attention to detail and high level of accuracy
  • Deadline driven
  • Project management: ability to influence and drive to fulfil promotions within deadline
  • Time management: understand dependencies at each step of the process and the requirements of each step when executing promotions
  •     Strong command of English:
  – Customer-facing on social media channels: comment replies and direct messages- Internal stakeholders- Written and verbal skills in local languages

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

We wish you all the best with your applications