JSE Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Market Data Product Researcher

Listing reference: jse_000654

Listing status: Online

Apply by: 29 July 2025

Position summary

Industry: Banking

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

The position plays an important role in the product lifecycle process by gathering and analysing data relating to market trends as well as data consumer needs and testing that against other parties that provided similar data which include specialist data vendors and other exchanges, thereby informing the design of new products and the improvement of products.This role owns the research agenda, with accountability for how insights inform strategic product or commercial decisions. The person will require a sufficient knowledge of JSE data domains, to assist with defining product constructs to fit client demand.With an understanding of the market the person will be involved in product pricing, client testing and product marketing. A keen eye for detail and a methodical approach to collecting insights from various sources, including customer feedback, competitor analysis, and market studies. By synthesising this information, the person plays an instrumental role in shaping product strategies, ensuring that product offerings are well-aligned with consumer expectations and industry shifts. The insights and recommendations provide a foundation for informed decision-making and innovative and appropriate product development.

Job description

 Conduct market and competitor research

• Identify market trends and consumer preferences to determine new product opportunities and current product enhancements.
• Develop and implement research methodologies and data collection plans to gather reliable and valid data.
• Analyse competitor products, pricing, and market strategies to benchmark and position new products competitively. Give commercial insight and recommendations to pricing forum.
• Assess the viability and potential impact of new product ideas using SWOT analysis and other strategic evaluation tools.
• Add value by being on the lookout for new ways to conduct business and look for opportunities in terms of formats, frequencies, dissemination methodologies to contribute to increased revenue.
• Use research experience to engage clients using judgement on what elements to probe further to influence product direction and determine priority of products in the pipeline.

Assess client needs and translate that into new product ideas or improvements to current products

• Leverage relationships with account officers and other JSE business teams to understand and identify external parties sourcing JSE information like financial institutions, fund managers, member firms and media, both domestic and international.
• Use all forms of communication to build sustainable relationships with internal and external clients.
• Understand and document the client needs by conducting needs analysis, to establish their requirements.
• Understand and incorporate the needs, and challenges of the different JSE Divisions that relate to client facing data products.
• Facilitate focus groups and user testing sessions to gather feedback on product concepts and prototypes.

Present new product ideas and current product improvements recommendations

• Prepare detailed reports and presentations summarising research findings, insights, and recommendations for stakeholders.
• Embed a research culture and client input into the product lifecycle. Manage the client research workstream and coordinate with Market Data Analysts.
• Ensure that analysis outputs are complete, accurate and insightful so that all proposals and recommendations can be based on solid analysis.
• Ensure all reports to management and EXCO are fluent, and professional so that they can be clearly understood and so enable high quality decisions to be made.
• For approved product new product/changed product ideas, translate into high level product requirements for the market product analysts to take further through the Product Lifecyle process to either create prototypes or final products.

Manage work and personal development

• Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards.
• Manage own delivery against agreed delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required.
• Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management.
• Upskill other team members by sharing knowledge where appropriate.

Minimum requirements

Minimum Qualification

A Product Researcher will have a Bachelor’s degree as a minimum. The degree should be in fields like Marketing, Business Administration, or a related discipline emphasizing analytical skills, market analysis, and consumer behaviour.
Coursework in statistics, research methodologies, and product development is highly beneficial.

Minimum Experience
Minimum 5-7 years’ experience on the below:
• Administrative procedures and systems
• Basic software applications (e.g., MS Dynamics, Outlook, Word, Excel, Access, Internet, Email)
• Project Management principles
• JSE systems involved in data production and distribution – beneficial
• Business process management
• Business analysis principles
• Client facing research experience
• Commercial product insight experience
• Market data industry experience – Beneficial

Knowledge and Skills required
• Market data industry knowledge – Beneficial
• Adapting behaviour to meet major changes at work
• Building and maintaining effective relationships with internal and external stakeholders
• Business writing
• Presentation skills
• Problem solving
• Negotiation skills
• Communication skills
• Market Analytical skills
• Consumer Behaviour Understanding
• Competitive Intelligence
• Trend Forecasting
• Data Mining
• Prototyping Evaluation
• User Experience (UX) design – beneficial

Shareholder Services Consultant – Asset Reunification

Listing reference: jse_000651

Listing status: Online

Apply by: 16 July 2025

Position summary

Industry: Financial Services

Job category: Banking, Finance, Insurance. Stockbroking

Location: Sandton

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

Purpose of this Role: Includes but is not restricted to handling inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their enquiries. Assisting shareholders with opening up of Sharehub accounts and processing unclaimed dividends. Given the nature of the shareholder base and the need to provide effective service, proficiency in Afrikaans (spoken and written) is essential for this role to ensure clear and efficient communication with all clients.

Job description

The successful candidate will be carry out the following duties:

• Ensuring that all calls are answered and the minimum requirements in terms of the productivity criteria is met, 80% of calls answered within 20 seconds and that the abandonment rate does not exceed 5% daily/weekly/monthly & yearly.
• Assist shareholders with opening of Sharehub accounts and guiding them through the unclaimed dividends processes with regards to the Asset Reunification Project
• Logging of various tickets and call loggings in aid of Asset Reunification.
• Ensures quality output is above 90% monthly.
• Ensures that that the agent is seen to be actively offering CSI to at least minimum 50% of total calls received monthly.
• Ensures that that the agent is seen to be actively offering & opening Sharehub Boxes to at least minimum 50% of total calls received monthly.
• Obtains shareholder information by answering telephone calls; assisting shareholders process their unclaimed
• Dividends; verifying information on the online trading platform
• Knowledge of and Online trading platform
• Ensure Daily Trades are put through correctly and on time. (Agent to leave only when all trades are passed)
• Ability to manoeuvre between different CRM’s (example Insta & Fortress/Management system) and databases.
• Ability to log calls and results accurately on SharePoint after every interaction with a shareholder should it be a job requirement.
• Ability to work through the SPS system accurately
• Ability to assist shareholders on Investor Centre & Sharepoint
• Assist shareholders with resetting passwords and usernames
• Determines eligibility by comparing shareholder information to requirements and set processes and procedures.
• Establishes FICA and other Contact Centre requirements which will aid payments for the unclaimed dividends & other monies due.
• Assist in Adhoc duties within the Contact Centre and walk in centre when needed.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes organization mission by completing related results as needed.
  

Minimum requirements

Minimum requirements:

·       Afrikaans language proficiency

Qualifications:

• Matric
• Preferably a Certificate in Customer Service

Experience:

• 1 year contact centre experience
• Ability to work under pressure and deadline driven.
• People Skills
• Listening skills
• Has a clear understanding of call centre metrics
• SLA driven

Skills Required:

• Verbal Communication, Phone Skills, Listening, Accurate Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking, Timekeeping
• Experience in Inbound / Outbound Call Centre
• Basic to Intermediate Microsoft Package skills
• Handle queries and escalations to completion

Graduate: Issuer Regulation Division

Listing reference: jse_000653

Listing status: Online

Apply by: 17 July 2025

Position summary

Industry: Banking

Job category: Stock Exchange

Location: Sandton

Contract: Fixed Term Contract

Remuneration: Market Related

EE position: Yes

About our company

WHY JOIN THE JSE?  The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

The Johannesburg Stock Exchange is seeking bright, inquisitive, and driven graduates to join our dynamic Issuer Regulation Division. This is your chance to help uphold the integrity of South Africa’s capital markets while kickstarting a career in financial regulation, corporate governance, and market oversight.

Job description

• Support the team in reviewing listing applications and disclosures
• Assist in monitoring ongoing compliance with Listings Requirements
• Help investigate potential breaches and irregularities involving listed entities
• Participate in stakeholder engagement, helping listed companies understand their obligations

Minimum requirements

• A Bachelor’s degree in Finance, Law, Accounting, Economics
• A sharp eye for detail and an analytical mindset
• Strong communication skills and professional integrity
• A keen interest in capital markets, corporate governance, and financial regulation
• Excellent communication, organizational, and analytical skills
• Exceptional written and verbal communication abilities
• Strong attention to detail and ability to prioritize tasks
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to maintain confidentiality and handle sensitive information

Benefits

• Competitive salary and benefits package
• Opportunities for professional development
• A collaborative and supportive workplace culture
• Exposure to senior leadership and strategic business operations
• Hands-on experience in capital markets regulation
• Exposure to the operational and legal landscape of listed companies
• A collaborative, purpose-driven work environment

Click here to apply

We wish you all the best with your applications