Mr Price Jobs

To apply, click on the link at the end of the posts and all the best with your applications

Telesales Agent (Mobile and Insurance) – Talent Pool Mr Price Money

Job Description

Are you passionate about sales and customer engagement? We’re building a dynamic talent pool of driven individuals who are eager to connect with customers and introduce them to exciting mobile and insurance products.

Responsibilities

Direct Sales:

• Contact prospective customers to present information and explain available products.
• Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product.
• Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
• Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).                               

Updating Personal Information:

• Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.     

What’s in it for you

• Achieve your targets and enjoy uncapped incentives. 
• We offer extensive learning and development opportunities to help you advance your career 
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys 
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.  
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits 
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs        

Qualifications

Education:

• Grade 12 or equivalent

Experience:

• At least 1 year of experience in a mobile call centre

Knowledge and skills

• A strong understanding of sales techniques and the telecommunications industry 
• Ability to influence and convince customers with ease.
• Thrive in a goal-oriented environment and love to exceed expectations
• Handle rejection gracefully and bounce back quickly.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Collections Agent (FS) Mr Price Money

Job Description

Join the Mr Price Group as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction! 

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies 

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.  

What’s in it for you

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.     

Qualifications

• 6 to 12 months of hands-on experience in collections.
• Strong negotiation skills to effectively manage and resolve accounts.
• Excellent communication skills to connect with customers and colleagues alike.
• Understanding of NCA requirements related to collections and credit control.
• Familiarity with the life-cycle of an account and the collection process. 

Operations Manager Mr Price Group

Job Description

Mr Price Logistics has an exciting opportunity for an Operations Manager to be based at the Hammarsdale Distribution Centre. The aim of this role is to oversee and manage the day-to-day operations of the distribution centre, ensuring efficient, cost-effective, and high-quality service delivery. The role will be responsible for driving performance, managing teams, and ensuring that operational goals align with business objectives.

Responsibilities

Operational Excellence

·       Lead daily operations across receiving, storage, picking, packing, and dispatch.

·       Ensure OTIF (On Time In Full) delivery targets are met.

·       Monitor and improve key metrics: cost per transaction, stock accuracy, lost time, WIP/stock age, and productivity.

·       Ensure compliance with health, safety, and quality standards.

People Management

·       Provide clear direction, delegate tasks, and ensure accountability.

·       Drive performance through KPIs such as pick rate, order accuracy, and attendance.

·       Conduct regular performance reviews and implement development plans.

·       Foster a positive and engaging work environment to support staff retention and morale.

·       Promote cross-training and upskilling to build a flexible, sustainable workforce.

Process & Continuous Improvement

·       Identify inefficiencies and implement process improvements using lean methodologies (e.g., 5S, Kaizen).

·       Encourage a culture of innovation and continuous improvement.

·       Benchmark performance against industry standards and implement best practices.

·       Deliver data-driven insights through performance analysis and reporting.

Resource & Capacity Planning

·       Align staffing and equipment with operational demands and seasonal peaks.

·       Manage shift planning, overtime, and resource allocation to meet service levels.

·       Ensure optimal use of space, equipment, and technology.

Stakeholder & Customer Engagement

·       Collaborate with internal teams (e.g., Planning, Merchandising, Transport) to ensure alignment.

·       Act as a liaison for customer queries and escalations, ensuring timely resolution and satisfaction.

·       Provide regular feedback to divisional stakeholders on performance and improvement initiatives.

Budget & Cost Control

·       Support the DC Manager in managing the operational budget.

·       Identify and implement cost-saving initiatives.

·       Track and report on financial performance, ensuring alignment with budget targets.

Qualifications

·       Bachelor’s degree in Logistics, Supply Chain, Operations Management, or related field.

·       5-7 years of experience in warehouse or operations management, preferably in retail/FMCG.

·       Strong leadership and team management experience.

·       Proficiency in WMS and operational reporting tools.

·       Lean/Six Sigma certification is advantageous.

Quality Assurance Agent Mr Price Money

Job Description

We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintained

Responsibilities

• Monitor and review call centre agents’ adherence to processes and systems, addressing identified risks.
• Evaluate telesales and customer care approaches, providing quality ratings and identifying training needs.
• Give feedback to underperforming agents through Team Leaders.
• Ensure consistent, friendly interactions with customers and colleagues.
• Interact respectfully and professionally with all stakeholders.
• Show a willingness to learn and improve, ensuring continuous self-development.
• Maintain a positive work ethic, including multi-tasking and efficient task completion.

Qualifications

• Grade 12/Matric 
• 3-4 years of call centre experience 
• 1 year QA experience (preferred )   
• Multilingual Proficiency
• Strong listening skills 
• Effective internal communication 
• Teamwork abilities
• Knowledge of National Credit Act (NCA) 
• Familiarity with POS systems, voice retrieval systems, debtors’ processes, and Microsoft Office.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Planner Miladys

Job Description

Strategize, plan and execute a balanced profitable assortment in collaboration with the buyer and location planner, based on historical, trend and customer/store analysis in line with the Company’s strategy.                                                                                                                                 

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Responsibilities

Stock Management: 
Ensure that orders are placed within specific time lines and with strategic suppliers in order to meet demand as predetermined in the strategy and review process. 
Review and adapt PIS (Put into stock) based on external factors (supplier issues, DC issues etc.).                                                   
In reaction to current trade and customer demand, adjust forward order book and address poor performing stock through markdowns. 
                                
Business Growth & Opportunity: 
Drive the growth & profitability of your department through increasing sales by analyzing proposed growth opportunities, testing category extensions & understanding competitors (through comp shops), with our customer in mind. 

Merchandise Strategy: 
Develop a seasonal product strategy for your department, in line with company strategy (considering post-mortem analyses, PMO (Price Mark On) targets, test money, OTB (Open to Buy), budgets, pricing strategies, supplier strategies, marketing & digital, etc.) in order to achieve department targets 

Product Review: 
Develop a strategic assortment for the department (considering sub cats, planned promotions, volume opportunities, store profiles, optimums, price-point plan, replenishment etc.) in line with company and seasonal strategies in order to meet department review plan targets. 
                                
Current Trade: 
Consistently monitor and react to current trade by analyzing product and store performance for your department & make appropriate trade decisions (including stock and order book management, actioning markdowns, promotional activity, supplier negotiations for cancellations and discounts) in order to potentialize sales. 
                                                                                                                                                                                                                                     

Qualifications

Education:

Degree or NQF Level 6 / Diploma

Experience:
3 Years retail planning experience

Knowledge/ Skills:
Commercial acumen 
Economic understanding of supply & demand 
Retail market & industry knowledge 
Numerical skills 
Communication skills (verbal & written) 
Negotiation skills 
Computer literacy 
Conflict management 
Analytical skills 
Business understanding of Milady’s business processes, MRPG Systems & BI and the Milady’s customer.    

Collections Agent (ACS) Mr Price Money

Job Description

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.      

Responsibilities

• Negotiate payment arrangements in accordance with set standards
• Accurately updating customers’ information
• Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
• Ensuring all quality of work is in line with Service Level Agreements.              

What’s in it for you…

• Achieve your targets and enjoy uncapped incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
• After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares. 
• Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs           

Qualifications

• Minimum Grade 12 qualification
• 6-12 months in Debt Collection, ideally within a Call Centre environment.
• Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.
• Proficiency in MS Office. 
• Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player.

Planner Mr Price Home

Job Description

Mr Price Home is on the hunt for an experienced and passionate Merchandise Planner.

Is that you?

As part of our team, we’ll rely on your statistical savvy to formulate and manage the measurable aspects of product procurement. Basically – you help decide what fashionable homeware items go into our customer’s households across SA. To do this, we need you to work with your Buying counterpart to bring in the right goods, in the right amount, all at the right time.

The challenge: making it happen in line with the strategy, the brand and a budget.

If you enjoy:

Examining information, interpreting data, developing strategies, collaborating on and making decisions, showing composure under pressure, embracing change, managing tasks, seizing opportunities, relationship management then you should keep reading!

Reporting into a Senior Planner, you will be responsible for managing a particular department’s sub-categories within the division. This role requires a Planner who enjoys developing a strong understanding of our product and our customer. You will use this knowledge to partner closely with your Buyer to develop a product strategy that will ensure the department attains maximum profitability. Once a product strategy is determined you will work closely with your team of to ensure it is executed as efficiently and effectively as possible.

Responsibilities

·       Collaboratively developing a strategy for your category in line with the divisional strategy for the season

·   Completing detailed analysis of your category’s performance during and post season and providing key insights and suggestions to your Buying counterpart for the current and future seasons

·       Reacting to opportunities or possible risks in the market to either maximize sales or reduce loss in sales

·       Responsiblilty for controlling the budget for their respective category

·       Development of key relationships with both stakeholders internal and external

Qualifications

·       A relevant tertiary qualification in Commerce

·       2-3 years relevant Merchandise Planning / Retail Planning experience

·       Homeware experience advantageous

·       Demand and stock management experience

·       Relevant experience on a planning system and replenishment system

·       Microsoft Excel (intermediate to advanced)

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Data Analyst (Transport) Mr Price Logistics

Job Description

Mr Price Logistics has an exciting opportunity for a Transport Data Analyst to be based at the Hammarsdale Distribution Centre. The aim of the role is to create visibility, make sense of business data and provide recommendations to enable relevant stakeholders to make informed decisions through identification of various facts and trends.

Responsibilities

• Gather business intelligence from various sources to support logistics operations.
• Resolve discrepancies by examining and investigating out-of-SLA transactions, conducting root cause analysis, and implementing preventive measures to avoid recurrence.
• Communicate effectively with internal and external stakeholders to achieve and improve SLA metrics.
• Compile, verify, and report statistical information regarding SLA management trends to support actionable recommendations.
• Conduct reviews and investigations of ‘Out of SLA’ transactions between the Group ERP, warehouse management systems, and courier partner management systems to ensure transaction accuracy and provide real-time data.
• Optimise overall SLA adherence accuracy with the courier partner.
• Optimise overall transactional costs with the courier partner.
• Draft SLA management reports that document transactions, discrepancies, and other statistical data.
• Report SLA management statistics to management and suggest improvements to SLA management control.
• Work with cross-functional teams to ensure SLA management control practices are being followed and assist in continuous improvement initiatives.
• Support audits of transport policies, procedures, and financial processes.
• Ensure compliance with all standard operating procedures.

Qualifications

• Bachelor’s degree in business, Logistics, Management, Economics, Accounting, Finance, or Computer and Information Science required.
• 2 to 3 Years’ experience would be preferable.
• Preferred logistics analysis experience and understanding of value chain.
• Working knowledge and understanding of logistics and systems environment.
• Preferred experience with programming for data analysis.
• Firm understanding of statistics and databases.
• Computer skills (Microsoft Office, WMS systems, ERP systems, and Tableau or similar technology-driven BI Tools).

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Merchandise Planner – Talent Pool

Job Description

Why Join Us?

At Mr Price, we don’t just offer a job, we offer a pathway to success and personal growth.

• Incentives Galore: Short and long-term incentives to reward your hard work.
• Medical aid 
• Secure Future: We care about your retirement; that’s why we offer a retirement fund.
• Work-Life Balance: Enjoy half-day & and no meeting Fridays and make the most of your weekends.
• Exclusive Discounts: Avail a range of staff discounts across our Group.
• Wellness Matters: Access group wellness offerings to take care of your well-being.
• Sample Shop: Get a sneak peek at our amazing products at discounted prices.
• Head Office Perks: Enjoy the convenience of on-site amenities like a canteen, beautician, hairdresser, and even an on-site nurse.
• Inclusive Culture: We celebrate individuality and encourage you to be your authentic self.
• Unlimited Growth: Opportunities for advancement exist at every level within our organization.

Responsibilities

You’ll play a pivotal role in shaping our success story and here’s how:

• Ensure timely order placement with strategic suppliers to meet demand.
• Adapt to changing external factors and customer demands.
• Drive department growth and profitability through strategic analysis.
• Develop seasonal product and assortment strategies aligned with our vision.
• Monitor and react to current trade, making data-driven decisions for maximum sales potential.

Qualifications

To thrive in this role, you’ll need:

• A degree or NQF Level 6/Diploma.
• 3+ years of retail planning experience.
• Skills in commercial acumen, economics, retail market knowledge, conflict management, analytics, and an understanding of our business processes and systems.

Buyer – Talent Pool

Job Description

As a Buyer, your mission is to curate trend-setting assortments that delight our customers with sought-after items at unbeatable value, all fueled by market insights.

But what’s in it for you?

• Unlock short and long-term incentives that reward your dedication.
• Enjoy a loyalty bonus that recognizes your commitment.
• Access comprehensive medical aid and retirement fund options.
• Embrace the perk of half-day Fridays for that perfect work-life balance.
• Benefit from a variety of staff discounts across our Group.
• Dive into our Group Wellness offerings to support your holistic well-being.
• Explore our Sample Shop for exclusive previews.
• Revel in Head Office Benefits, including a canteen, beautician, hairdresser, and even an on-site nurse.
• Experience a culture that celebrates individuality and fosters growth.
• Seize the opportunity for upward mobility at every level of our organization.

Responsibilities

Current Trade: Stay abreast of market trends and dynamics, leveraging real-time insights to make informed decisions that optimize our product offerings and drive sales.

Post Mortem & Seasonal Strategy: Conduct thorough post-mortem analyses to evaluate performance and identify areas for improvement. Develop comprehensive seasonal strategies that align with market trends and customer preferences, ensuring our assortments remain relevant and competitive.

Assortment, Booking & Production: Curate compelling assortments that resonate with our target audience, balancing style, quality, and value. Collaborate closely with suppliers to secure bookings and oversee the production process to ensure timely delivery of merchandise.

Travel: Immerse yourself in the global marketplace through strategic travel initiatives, attending trade shows, supplier visits, and trend scouting trips. Cultivate strong relationships with vendors and industry partners to stay ahead of emerging trends and opportunities.

Team Commitment: Foster a culture of collaboration and excellence within your team, providing guidance, support, and mentorship to maximize individual and collective performance. Champion teamwork and cross-functional collaboration to achieve shared goals and objectives.

Qualifications

• Diploma/Degree: Fashion Design or Clothing Management.
• 3 – 4 Years of Buying Experience.

Click here to apply

We wish you all the best with your applications