Mancosa Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Senior Manager: Monitoring and Evaluation

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available.

Job description

CORE PURPOSE

To strategically lead and manage MANCOSA’s monitoring and evaluation functions, ensuring robust compliance, effective quality assurance framework implementation, and continuous enhancement of the institutional Quality Management System (iQMS), thereby driving academic excellence and supporting staff development.

CORE FUNCTIONS

·       Lead and manage the Monitoring and Evaluation Department, ensuring compliance with all regulatory bodies (CHE, DHET, SAQA, and professional bodies).

·       Oversee all accreditation, re-accreditation, and audit processes, including annual and amendment submissions.

·       Drive the implementation and review of the Quality Assurance Framework (QAF) and Institutional Audits Framework (IAF) across all departments.

·       Oversee the development, maintenance, and continuous improvement of the institutional Quality Management System (iQMS).

·       Ensure the institution’s compliance with all relevant higher education regulations and maintain up-to-date records and documentation.

·       Prepare departmental budgets and monitor expenditure.

·       Facilitate professional and staff development, including identifying training needs and coordinating workshops and seminars.

·       Support institutional functions and perform other duties as required by management.

Minimum requirements

MINIMUM JOB REQUIREMENTS

·       Master’s Degree in a relevant field (PhD preferred)

·       At least 5 years’ experience in academics, monitoring and evaluation, quality assurance, or compliance within higher education (8 years preferred)

·       In-depth knowledge of the South African higher education regulatory landscape

·       Excellent communication, leadership, and organisational skills

·       Proficiency in MS Office and relevant quality management software

·       Ability to work under pressure, manage multiple priorities, and drive institutional excellence

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

•       Be familiar with distance and online education

•       Be familiar with using learning management systems

•       Have a working knowledge of the South African higher education regulatory framework

•       Must be able to work within pre-determined time frames and deadlines

•       Must be able to speak confidently and demonstrate professionalism

•       Must be a collegial team player

•       Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)

•       Excellent writing and reporting skills

•       Possess a high level of ethics and confidentiality

•       Be in possession of a valid South African driver’s licence.

Manager: School of Information and Digital Technology (SIDT)

Position summary

Industry: Education & Training

Job category: Training

Location: Durban

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Job description

 CORE FUNCTIONS INCLUDE:

The purpose of the School Manager role is to offer robust academic leadership to the respective schools, both existing and emerging. The School Manager will contribute to the attainment of MANCOSA’s strategic objectives, namely, academic excellence, student-centric transformation, and sustainability, with the overarching aim of building a resilient and sustainable institution. This role ensures that MANCOSA’s academic initiatives are fit-for-purpose, aligned with industry needs, and responsive to the evolving profile of its student body

  CORE FUNCTIONS INCLUDE:

  Programme Management

 Oversee new programme readiness and semester planning, including content migration, QA, and final approvals.

• Manage the student lifecycle: from recruitment and induction to WIL placement (where applicable).
• Review and sign off on academic and marketing collateral including the website, handbook, and prospectus.
• Ensure effective participation in all academic committee engagements and maintain a robust reporting dashboard.Academic Management

• Oversee and report  on academic staff recruitment, onboarding, training, and performance management.
• Monitor and enhance the quality of teaching, assessments, and student support systems.
• Ensure systematic school meetings, accurate record-keeping, and academic collaboration.
• Manage and review KPIs for Academic Programme Leaders (APL), Academics and Academic Support Coordinators (ASC) and resolve escalated student queries with professionalism and empathy

 Curriculum Review 

• Oversee the review and implementation of curriculum changes in collaboration with academic directorates.
• Sign off on Programme Information Sheets (PIS), module guides, and participate in PAC and PDDR processes.
• Ensure programme compliance and continuous curriculum improvement.

Teaching, Learning, and Community Engagement

 Approve teaching plans and strategies.

• Facilitate module/s, including assessment setting and marking.
• Attend all relevant T&L meetings and trainings.
• Supervise postgraduate research students and contribute to the school’s academic promotion via research outputs, media presence, and community engagement.

Minimum requirements

Required Qualifications and Experience:

·         Essential: Master’s degree in a relevant discipline; at least 3 years of academic management experience.

·         Preferred: Doctoral qualification; 5 years in academic leadership or management roles

Essential Skills:

o   Expertise in curriculum design, academic operations, and quality assurance.

o   Strong leadership and project management skills.

o   

o   Excellent communication, interpersonal, and decision-making abilities.

o   Proven ability to lead teams, foster collaboration, and drive continuous improvement.

o   High ethical standards, strategic thinking, and a passion for student success

Physical Requirements:

1. Must be capable of working with visual and auditory input.

Special Conditions:

1. Willingness to work overtime when required.

Learning Centre Coordinator

Position summary

Industry: Education & Training

Job category: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Job description

CORE PURPOSE

To coordinate and manage the planning, administration, and delivery of weekend webinars, ensuring operational efficiency and academic support across all relevant programmes.

CORE FUNCTIONS INCLUDE:

·     Create master webinar schedule – includes creating links, resolving clashes, creating webinar timetables on MANCOSA Connect, updating webinar process documents, co-coordinate orientation webinars, and updating master schedule with information i.e., attendance & summary report.

·        Bulk communication – emails, push notifications and SMS reminders for students for webinars.

·        Management – manage webinar policy documents and oversee webinar support staff during weekend webinars.

·        Student support – Investigate and respond to general student queries with focus and not limited to webinars.

·     Monitoring and verification – perform pre and post webinar quality checks on webinar links, recordings, update webinar policy documents, monitor operational processes for compliance with QA standards, extract registers and troubleshooting during weekend webinars.

·        Risk Management – monitor core areas for webinar operations, develop and implement mitigating strategies to reduce/avoid negative impact on webinar delivery.

·        Manage the webinar support staff and contribute to the preparation for efficiency of academic delivery.

·        Generate consolidated reports.

·        Co-ordinate and collaborate with relevant stakeholders on all webinar delivery tasks.                               

Minimum requirements

QUALIFICATIONS

·        An appropriate degree level qualification. (Advantageous – degree in information and technology management or project management)

EXPERIENCE

·        2 to 3 years’ experience in an administrative role (preferred)

·        Exposure to delivery in HE

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

·        Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook)

·        Excellent administrative skills and experience

·        Excellent operational and logistical ability

·        Good Computer literacy especially word, excel knowledge and record keeping.

·        Accuracy/attention to detail.

·        Excellent communication and customer service skills towards staff and students.

·        Ability to work autonomously and as part of a team.

·        Excellent Planning and organisational skills.

·        Ability to work under pressure.

·        Relationship builder on all levels.

·        Thorough understanding of undergraduate and postgraduate curriculum.

·        Manage student queries.

·        Ability to effectively time manage and prioritise multiple tasks.

·        Strong problem-solving skills.

·        Professional attitude and presentation.

ADDITIONAL REQUIREMENTS

·        Be able to work during weekends when required.

ADVANTAGES

·        Demonstrated experience in a university setting.

·        Ability to understand and interpret university procedures and policies.

·        Ability to analyse statistical data, trends and make informed decisions.

·        Understand the dynamics of higher education.

Programme Accreditation Manager

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Permanent

EE position: Yes

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Job description

CURRICULUM MANAGER: PROGRAMME ACCREDITATION

CORE PURPOSE

To provide management and support to the Curriculum Development and Management Department by assisting with the various processes associated with the programme development and submission of new formal and short learning programmes; the application for professional body accreditation/recognition; and the development and management of responses to new programme conditions received from regulatory bodies to ensure that MANCOSA meets its strategic objectives and goals.

CORE FUNCTIONS INCLUDE

Management and Administration

•   Manage the development of new programme curriculum in line with the Institutions’ strategic vision, mission and goals
•   Manage the staff within the department
•   Prepare and manage budgets
•  Design curriculum for new formal  and short learning programmes in line with Regulatory Bodies’ standards and criteria
•   Review and update policies related to the Curriculum Development and Management Department
• Chair Programme Advisory Committee (PAC) and Programme Design, Development and Review Committee (PDDR) meetings pertaining to new programme development and professional body accreditation
•    Build excellent relations with all internal and external academics, stakeholders and service providers

New Full and Short Learning Programme Development and Professional Body Accreditation

•    Develop and submit new formal  and short learning programmes in consultation with developers as per regulatory and institutional standards
•   Manage the development and submission of responses to conditions and/or representations
•    Identify, develop and submit professional body applications

Regulatory Bodies

·     Prepare for and ensure attendance at any site visits relating to the academic programmes

·     Actively participate in CHE audits and site visits together with the other members of Management

·     Participate in Regulatory Body activity

·     Maintain regulatory compliance in all activities

Minimum requirements

Qualifications

·        Minimum Masters Degree

EXPERIENCE

·        Essential experience: At least 3 year’s higher education work experience, and understanding of curriculum and regulatory compliance

·        Preferred experience: At least 5 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

·        Knowledge of programme and curriculum design to submit new programme applications

·        Knowledge of regulatory body requirements (e.g. SAQA, DHET and CHE)

·        Knowledge of the CHE Accreditation Criteria, Higher Education Practice Standards (HEPS, Quality Assurance Framework (QAF)

·        Experience with responding to conditions and representations from regulatory bodies

·        Excellent Communication skills

·        Excellent consultation and engagement skills with appropriate stakeholders

·        Excellent Writing Skills

·        Planning, organising and negotiating skills

·        Experience with chairing meetings

·        Ability to adapt to technological systems

·        Advanced research skills

·        Deadline driven and process orientated

·        Integrity and honesty

·        Detail oriented

·        Deadline driven

·        Creative and innovative

·        Ability to work under pressure

General

·        Required to work during the weekends and overtime

·        Proficient in MS Office

School of Information and Digital Technolgy: APL: Post Graduate Diploma: Cybersecurity

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Permanent

EE position: No

Introduction

MANCOSA, a DHET registered and CHE-accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available in their School Of Information and Digital Technology: Academic Programme Leader: Post Graduate Diploma in Cybersecurity

Job description

To provide efficient direction and oversight for a particular academic programme. This position involves a range of duties focused on guaranteeing the programme’s success and excellence, while also providing support for the academic and professional development of students and the school. Additionally, the role specifically requires leadership of a programme, which will encompass the following aspects: Programme Management and Leadership; Programme Planning and Administration; Programme Admission and Delivery; Stakeholder Engagement, Development and Recognition; Student Engagement Development and Recognition; Programme Intelligence; Programme Governance; Programme Cycle Reviews and Programme Improvement.

• Programme Management and Leadership: Align with MANCOSA’s vision, mission, and strategy. Establish and maintain programme philosophy, linking it to the institutional vision and mission. Oversee programme lifecycle management, design, and manage the programme’s teaching and learning strategy, and handle programme budget management. Collaborate with marketing and student enrolment to communicate the programme’s value proposition.
• Programme Planning and Administration: Work closely with the Institutional Planning Department. Identify suitable academics for content development, delivery, and assessment. Ensure quality control of programme information on the website and prospectus. Prepare and plan for Work Integrated Learning (WIL) placements, if applicable.
• Programme Admissions and Delivery: Manage semesterly admissions in line with enrolment plans. Apply programme and institutional Standard Operating Procedures (SOPs) and rules. Facilitate webinars and oversee assessment development and marking.
• Stakeholder Engagement, Development, and Recognition: Induct academic staff and promote appropriate community engagement initiatives and activities.
• Student Engagement and Success: Provide programme-specific career guidance in collaboration with the Career Centre.
• Programme Intelligence: Gather and analyse longitudinal programme and student performance data to feedback into lifecycle management. Report on trend analysis, benchmarking, student throughput, retention, articulation, and dropout rates.
• Programme Governance: Monitor, evaluate, and manage risks associated with the programme. Participate in all relevant academic and operational committee meetings. Facilitate the compilation of annual programme monitoring and evaluation reports.
• Programme Cyclical Review: Participate in programme curriculum structure review, PIS review, module content review and updates and assessment reviews. Feed programme intelligence in the Programme Quality Monitoring directorate. Manage all internal and external quality assurance efforts.

Minimum requirements

Qualification Requirements:

Essential Qualifiction:

• A master’s degree in one of the following fields or other relevant qualifications:
  • Cybersecurity
  • Information Security
  • Information Technology Management
  • Digital Forensics
  • Network Security
  • Risk Management with a focus on cybersecurity

Preferred Qualification:

• A Ph.D. or Doctorate in a relevant discipline such as:
  • Cybersecurity
  • Information Security Governance
  • Emerging Technologies in Cybersecurity
  • Strategic Leadership in Technology
• A teaching qualification (e.g., Postgraduate Certificate in Education – PGCE or equivalent) would be advantageous.

Essential Experience and Skills:

• Minimum of 3 years’ experience in Higher Education/Academia, with expertise in cybersecurity.
• Strong leadership and decision-making skills.
• Proficiency in cybersecurity frameworks, governance, and risk management.
• Experience with cybersecurity policies, compliance, and industry best practices.
• Strong analytical, conceptual, and organisational skills.
• Ability to adapt, cope, and perform effectively in a dynamic environment.
• Proficiency in digital literacy, cybersecurity tools, and emerging security technologies.

GENERAL:

Candidates should demonstrate academic acumen and provide relevant expertise within the scope of Information and Digital Technology. This includes a deep understanding of theories, practices and emerging trends in the field, ensuring they can effectively contribute to the academic and professional development of students.

Institutional Compliance and Accreditation Officer

Position summary

Industry: Education & Training

Job category: Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

The Accreditation and Compliance Co-ordinator is responsible is for co-ordinating, managing and providing support to the Monitoring and Evaluation Department and the institution at all levels to ensure that all internal compliance related to accreditation is aligned to higher education regulatory requirements and any other relevant regulations.

Job description

Core Functions

The successful appointee will be responsible for delivering on important accreditation and quality assurance projects, including but not limited to:

Accreditation & Compliance

• Assume responsibility to co-ordinate all compliance and regulatory tasks
• Facilitate the collating, compiling and submitting the DHET Annual Report in adherence to the guidelines provided by the DHET.
• Ensure that verification of SAQA records and overseeing NLRD uploads to the HEQCIS according to the standardised template issued.
• Reviewing and submitting the HEQC accreditation applications and the SAQA and DHET applications in accordance with the criteria specified by each regulatory body.
• Reviewing and submitting accreditation applications to the relevant professional bodies as determined by the appropriate committees.
• Evaluating and uploading approved HEQC reaccreditation applications for the DHET reregistration cycles and overseeing the process by which the programmes were reviewed.
• Monitoring, evaluating and coordinating the implementation of all regulatory requirements and in doing so conducts an annual internal institutional regulatory compliance review.
• Attending appropriate meetings, conferences or workshops held by regulatory bodies.
• Coordinate the provision of timeous responses and resolutions.
• Coordinate the collating, compiling and submitting institutional accreditation applications for regions.
• Reviewing regional report submissions in accordance with internal and external quality assurance requirements.
• Conducting site visits to facilitate quality improvement and training with the regional staff.
• Liaising with regulatory/accreditation body to establish site visit date and requirements inclusive of accommodation/entertainment for panel.
• Consulting with the appropriate stakeholders to develop detailed project plans related to the site visit, including the collation, review and editing of site visit documentation; logistics planning as well as execution of the site visit itself.
• Managing collection and analysis of information and check that the data fs accurate, and that the requirements of appropriate regulatory body is being met.
• Distilling information from the range of sources into a coherent picture that fits with the strategic plan of the institution.
• Researching information and evidence not currently available within the Institution, to benchmark against competitors.
• Preparing the panel base room with all site visit documents and equipment requirements.

Quality Assurance Management System

• Participate in the implementation of the Quality Management System.
• Ensuring that correct and current accreditation and compliance documents are maintained on the QAMS.

Special Projects

• Coordinate relevant ad hoc projects such as research projects, and quality improvement projects across the institution.

Minimum requirements

Qualifications

•       Postgraduate qualification

Experience

•       Five years’ experience in Higher Education accreditation and compliance 

Essential Job Related Knowledge, Skills and Behaviour

•       Impeccable English verbal and written skills.

•       Demonstrate a thorough understanding of the South African Higher Education landscape

•       Project management skills.

•       Presentation skills.

•       Organisational and coordination skills.

•       Data analysis and interpretation skills.

•       Communication skills, both verbal and written.

•       Computer literacy skills.

•       Advanced working knowledge of technology tools such as Excel, Word,

•       PowerPoint and Outlook.

•       Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.

Lecturer : Postgraduate Certificate in Education (PGCE)

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.

Job description

CORE FUNCTIONS

To provide efficient direction and oversight for a particular academic programme/Programmes. This position involves a range of duties focused on guaranteeing the programme’s success and excellence, while also providing support for the academic and professional development of students and the school. Additionally, the role specifically requires leadership of a programme/programmes, which will encompass the following aspects: Programme Management and Leadership; Programme Planning and Academic Administration; Programme Admission and Delivery; Stakeholder Engagement, Student Engagement; Programme Intelligence; Programme Governance; Programme and module Reviews and Programme Improvement. The Academic – programme Leader will play a pivotal role in academic delivery, programme oversight, student support, and ensuring alignment with institutional quality standards.

CORE FUNCTIONS INCLUDE:

Programme Management and Leadership

·         Programme Management and Leadership (within the confines of MANCOSA’s vision, mission, and strategy)

·         Establish and maintain Programme philosophy, including link to vision and mission

·         Lead the rollout and readiness of new and existing programmes

·         Ensure quality assurance processes are in place and compliant with regulatory requirements.

·         Programme lifecycle management

·         Monitor and report on trend analysis and benchmarking undertaken, student throughput, retention, articulation and dropout rates

·         Monitor academic progress and implement interventions for at-risk students

·         Collaborate with academic support services to improve student performance

Programme Planning and Academic Administration

·         Conduct induction of academic staff

·         Manage comprehensive student orientation

·         Contribute to Programme budget management

·         Identify and communicate programme value proposition as an integrated effort with marketing and student enrolments

·         Programme Planning and Administration in collaboration with the Institutional Planning and other relevant Departments

·         Identification of suitable academics for content development, delivery, and assessment activities.

·         Quality control of programme information available on website and prospectus

·         Programme Admissions and Delivery

·         Management of semesterly admissions in line with enrolment plans

Teaching and Learning and Student Engagement

·         Facilitate webinar

·         Assessments – development, moderation and grading

·         Supervise postgraduate students

·         Stakeholder engagement, development and recognition

·         Student Engagement and Success

·         Develop and monitor programme teaching and learning strategies

• Ensure alignment of teaching and learning activities with programme outcomes.
• Promote academic integrity and quality in curriculum delivery.

Programme Intelligence and Governance

·         Application of programme and institutional SOPs and rules

·         Programme Intelligence on Gathering longitudinal programme and student performance data to feedback into lifecycle management

·         Monitor and address programme conditions and recommendations from the regulatory bodies

·         Compile and submit timely reports on programme performance, student success rates, and academic operations.

·         Use data to support continuous improvement initiatives

Programme Enhancement and Quality Assurance

·         Complete Programme and Module cyclical Reviews

·         Monitoring, Evaluation and manage risk for the assigned programme/s

• Oversee Programme teach-out plans and ensure quality in transitional academic processes.
• Support Programme re-alignment efforts in line with institutional strategy

·         Monitor Work Integrated Learning components (Where applicable)

Community engagement

• Promotion of appropriate Community Engagement initiatives and activities
• Programme specific career guidance in collaboration with Career Centre

Ad Hoc

•     Participate in institutional academic committees, audits, and events.

•     Undertake additional responsibilities as assigned by faculty leadership

Minimum requirements

QUALIFICATION

·         Essential qualification : Masters degree specialising in Education, (NQF Level 9),

·         Preferred qualification: Relevant Master’s degree at NQF Level 9

ESSENTIAL

·         Minimum 3-5 years’ experience in higher Education as an Academic / in academic management

EXPERIENCE AND SKILLS

• Demonstrate high-quality academic knowledge
• Provide guidance in the evolving education spectrum
• Leading and Decision-making
• Conflict Resolution and Co operating
• Analysing and Interpreting
• Creating and Conceptualising
• Organising and Executing
• Adapting and Coping
• Enterprising and performing
• Digital Literacy

ADVANTAGES

·         3-5 years relevant academic or academic management experience working

·         Minimum 2 years’ experience in Learner Management System administration/coordination

·         Higher Education Academic Management background

Curriculum Coordinator: New Module Development

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available:

Job description

CORE PURPOSE

To provide coordination and support to the Curriculum Department by assisting with the various processes associated with new module development within the department to ensure that MANCOSA meets its strategic objectives and goals.

Core Functions

• Coordinate the new module development process for the content writing and moderation of new Module Guides
• Conduct sourcing and contracting of appropriate Programme Advisory Members, Module Guide Writers and Module Guide Moderators
• Provide professional feedback to Module Guide Writers and Moderators, thereby ensuring alignment to MANCOSA’s and regulatory body standards
• Track documents as per New Module Development processes
• Accurately compile Curriculum Structures, Programme Information Sheets, Prescribed and Recommended Readings Lists for new module development while maintaining quality and consistency as per the Department’s requirements and standards
• Compilation of New Module Development Reports
• Efficiently schedule and coordinate meetings and interviews
• Professionally communicate with internal and external stakeholders
• Contribute to the achievement of student success via engaging and solving curriculum related student queries and ensuring module guides are of a high-quality standard per intake
• Coordinate formatting and layout editing on New Module Guides as per the formatting requirements
• Complete digitising of Module Guides as per requirements to maintain quality and consistency on the Curriculum Development and Management System
• Participate in regulatory body activities
• Assist during Departmental and institutional functions/events
• Independently study to ensure ongoing professional development to upgrade knowledge in field of expertise

Minimum requirements

QUALIFICATIONS

·        Essential Qualification: Degree

·        Preferred Qualification: Honours

EXPERIENCE

·        Essential experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

·        Preferred experience: At least 1-2 year’s higher education work experience, and understanding of curriculum and regulatory compliance

RELATED KNOWLEDGE, COMPETENCIES AND SKILLS

·        Excellent listening, communication, and written skills

·        Working with people

·        Following instructions and procedures

·        Writing and reporting

·        Relating and networking

·        Deadline driven

·        Ability to multitask

·        Planning, organising and the ability to work under pressure

·        Integrity and honestly

·        Detail oriented

·        Creative and innovative

·        Proficient in MS Office

·        Have a good understanding of the Higher Education Landscape

·        Ability to work under pressure

GENERALMust be able to work overtime when necessary

Administrator- Student Bureau and Records

Position summary

Industry: Education & Training

Job category: Others: Education and Training

Location: Durban

Contract: Fixed Term Contract

EE position: No

Introduction

MANCOSA, a DHET registered, and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate Education qualifications, has the following vacancy available:

Job description

CORE PURPOSE

The Administrator: Student Bureau and Records provides operational and administrative support to ensure the efficient functioning of the Student Bureau. The role focuses on processing student record and verification requests, disseminating official documentation, assisting with student queries, and supporting student-facing administrative services. This position plays a key role in maintaining accurate student records and supporting service delivery aligned with institutional SLAs.

CORE FUNCTIONS INCLUDE:

1.     Student Records Maintenance and Processing

• Ensure the reliability, validity and accuracy of up-to-date student and alumni records, including enrollment status, academic progress, and personal information.
• Execute the efficient record-keeping and retrieval of all student-related documentation.
• Support the manager in the handling of historic alumni records, and the coordination of committee meetings for the verification of historic records.
• Assist in maintaining and updating student records on the SIS via the Registry Department.
• Assist with verification of student and staff records for the NLRD process.
• Alert Registry Department should incorrect student records be identified, and ensure inconsistencies are rectified, e.g. incorrect identity or passport number.
• Maintain the Student Bureau mailbox and ensure efficient processing of all requests relating to the Student Bureau.

2.    Advisory Services and Student Support

• Serve as the first point of contact on FreshDesk / Hubspot for student inquiries received regarding policies, procedures, records requests, and institutional rules.
• Compile monthly report on student services performance statistics across all departments/ areas.
• Assist in the preparation and dissemination of student information sessions and training materials on institutional policies and student support services.
• Provide intervention support for mishandled queries as instructed by the manager.

3.     Coordination with Departments for Student Support

• Assist in monitoring interdepartmental queries and supporting the resolution process.
• Provide effective administrative support to the Manager in the oversight of respective departments’ support functions to ensure institutional SLAs are met.

4.   Processing of Student Requests

• Guide students on portal navigation to download required documentation and send to third parties, e.g. Academic Transcripts, Letter of Completion, Academic Reference Letters, Language of Instruction letter etc.
• Support students with personalised document-related needs, including student visa letters, confirmation of registration letters, and third-party documentation requests.
• Issue official documents within 24–48 hours of receiving a valid request.

5.  Conducting Verifcation of Qualifications

• Conduct verification of qualifications as requested by various third parties and regulators (SAQA), ensuring that a signed letter of consent from the student is submitted with the verification request.
• Send accurate official student documentation (Academic Transcript and Letter of Completion after Graduation) to third parties for qualification verification (e.g. UKZN).
• Conduct verification of qualification and issue official documents (where required) within 24 hours of receiving a valid request.

Minimum requirements

QUALIFICATION(S)

•     Bachelor’s Degree or Advanced Diploma in Business Administration, Education, or a related field.

E  EXPERIENCE 

•           2 years of experience in administrative support in a higher education environment.

   SKILLS AND COMPETENCIES

•        Familiarity with student records management and advisory services.
•        Experience handling student queries and providing student support.
•    Working knowledge of data protection regulations (e.g., POPIA) and institutional policies related to student records.
•         Strong organisational and multitasking skills.
•        Excellent communication and interpersonal abilities.
•    High attention to detail in record-keeping and documentation.
•       Proficiency in digital record management systems.
•    Proficiency in navigating learner management systems.
•       Ability to work collaboratively with different departments.

   ADDITIONAL RECOMMENDATIONS:

·        Must be capable of working with visual and auditory input

·        Willingness to work overtime when required.

·        Travel may be required.

Click here to apply

We wish you all the best with your applications