To apply, click on the link at the end of the posts and all the best with your applications.

ACADEMIC OPERATIONS COORDINATOR

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery

Duties & Responsibilities:

Client Liaison & Communication

• Consult with students / parents daily to resolve or assist with queries or requests 
• Sustain relationships with external service providers 
• Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral 
• Prepare communication for notice boards and display in designated areas  
• Inform students / lecturers of all academic planner or timetable changes 
• Capture and update student notes on CAMS 
• Process application for credits and extension of studies 

Academic Admissions and Delivery   

• Implement academic programme updates 
• Attend and assist in departmental meetings 
• Assist and participate in student events on and off campus 
• Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and time table matters, etc. 
• Ensure course entrance requirements are met 
• Refers International Student Applications to designated person on campus 
• Print and distribute lecturer information / material 
• Review Assessment Timetable in conjunction with Academic Operations Officers. 

Academic Administration 

• Collates and verifies orders for education material (students and lecturers).  
• Manages the administration of student files. 
• Administers external institute programmes 
• Manages deadlines for completion of data / spreadsheets for reports. 
• Documents academic query / request processes and outcomes. 
• Compiles graduation lists in conjunction with Academic Operations Officers. 
• Assist campus management and National with graduation. 
• Identifies resources required to run programmes and ensures these are sourced timeously. 
• Reviews assessment timetables in conjunction with Academic Services Officer. 
• Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS. 
• Assist with student and lecturer’s orientation. 
• Assists the manager in setting up the student / lecturer timetables. 
• Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration. 
• Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams 
• Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams. 
• Assist the team during all Internal and external audits 

Compliance – policy implementation 

• Report deviations via academic query to the management. 
• Give input on the annual policy review process. 

Educational Requirements

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Business Administration 

Minimum Work Experience

• 2-3 years experience in Administration and customer services

Competencies

• Attention to detail 
• Customer service orientated 
• Ability to effectively cope with change 
• Deadline orientated and can work well under pressure  

ACADEMIC OPERATIONS OFFICER

Job Description

ACADEMIC OPERATIONS OFFICER

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The Academic Operations Officer is responsible for the administration related to results, graduation, student records, admission requirements, registration of students and assessment management, all the while adhering to the IIE Policies related to all the various operational functions and requirements. The Academic Operations Officer is the custodian of the Student Information System (SIS) and is responsible for any issues related to student experience and ensuring that the full student life cycle is managed in terms of systems data as well as hard copy documentation.

Duties & Responsibilities:

Student Registration and Admissions           

• Planning and oversight of the Registration Process.
• Ensure that online registration is complete and correct and all relevant sections are signed.
• Resolve all registration queries for all Online Students.
• Create and maintain student records both digitally and hard copy.
• Ensure all relevant supporting documents are uploaded on the Student Information System (SIS).
• Ensure all documents are uploaded on SIS.
• Maintain and control a proper filing/archiving system.
• Admissions approval of all students.
• Ensure student is registered and enrolled correctly.
• Responsible to ensure compliancy with the relevant IIE Policies in terms of admission criteria.
• Adheres to (IIE) Policies and Processes
• Processing all documentation.
• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course.
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Assessment Process

• Online assessment platform management (OAP)
• Verifying the correctness of received assessment timetables.
• Allocation of venues for summative assessments.
• Ensuring that Invigilators are trained and allocated to assessment venues.
• Keeping assessment Log Sheets up to date and ensuring that lecturers return marked scripts and completed Mark Sheets.
• Verifying that Mark Sheets correspond with marks on assessment books / Grade Roster report from LMS System.
• Manage assessment timelines (marking and release timelines).
• Managing the process for capturing and verification of marks.
• Managing the moderation process both internal and external.
• Resolve all assessment related queries within agreed timeframes.
• Manage all assessment communication.
• Distribution of Memorandum’s according to policy.

IIE RC Assist

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course –
• Responsible for student Inter-campus transfers and all other transfers.
• Process all incoming and outgoing transfers including academic records and -work closely with the relevant staff at the other campuses.

Administration

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course –
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Certification

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course –
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Minimum Requirements:

Qualifications

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Secretarial / Administration – Minimum
• Degree/Diploma (NQF Level 7) qualification in Administration or related field – Ideal

Experience

• Administration Experience (3 – 5 Years)
• First-Level Management experience (1 Year)
• Online Assessment Platform Experience (1-2 years)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

ACADEMIC OPERATIONS OFFICER

Job Description

Join Our Team at IIE Rosebank College 

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide. 

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. 

Join us on our journey of shaping futures! 

Job Purpose:

Responsible for administration support, including results, graduation, student records, admission requirements, and registration of students, while adhering to the IIE Policies related to all the various operational functions and requirements.  Work closely with the Teaching & Learning team to ensure timeous feedback and return of results after assessments as well as moderation.

Duties & Responsibilities:

Student Registration/administration and Student records

• Planning and oversight of the Registration Process.
• Ensuring that students are registered on the Student Management System.
• Ensure that all relevant supporting documents are in the loaded-on Student Management.

Admission Requirements

• Responsible for ensuring compliance with the relevant IIE Policies.
• Liaise with the Central Support Office (CSO) on all Admission Queries.
• International Student Applications – Study Permits, etc.
• SAQA or Equivalence Documents.
•  

Systems administration

• Responsible for up-to-date, accurate maintenance and capturing of student data on the Student Management System in respect of registration details.
• Processing all changes of details and changes of modules forms and associated confirmation letters.
• Working co-operatively with the academic operations administrators and in support of the T&L team with the respect to all details pertaining to changes needed on timetables and registers.

Assessment and processes

• Manage & oversee the entire assessment (formative assignments & tests, summative & special exams & moderation process

Graduation processEnsure all relevant documentation is on the system to be processed by the Central Academic Team in order to graduate students.Ensure all academic and admission requirements are fulfilled in order to graduate students.Assist in the planning of the graduation ceremony and administration around the ceremony.

Minimum Requirements:

• Qualifications –

Degree or BTECH in related fields

Ideal – Bachelor’s Degree in Business Administration

• Experience –

Minimum – Administration experience 3 – 5 Year(s)

Minimum – First-level management experience 1 Year(s)

Ideal Experience in a tertiary educational institution

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Enquiries:

For inquiries, please feel free to contact “HRO Recruiter” at “031 – 301 5212”.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

ACCOUNTING LECTURER – PART TIME

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The role of a Lecturer is the delivery of training and education of students; student consultations; the establishment of a knowledge base of the discipline through academic research & development; whilst providing overall support to Academic department.

Duties & Responsibilities:

• Presenting content in a classroom environment (online or physical, as required)
• Arranging for consultations with students.
• Results analysis at a modular level.
• Marking assessments and providing constructive feedback
• Employing interventions for at-risk students.

Minimum Requirements:

Ideal:

• Honours in Accounting

Additional certification: Lecturers will need a Sage One Accounting/Sage Accounting or a Sage Business Cloud Accounting certification.

Alternatively:

• Honours degree in one of the Business-related fields (e.g. accounting, financial management, economics, entrepreneurship, risk, supply chain or project management) – with Accounting or Financial Management to the third year level.
• A Bachelor degree with Accounting or Financial Management or a similarly related field to the third year level PLUS either an MBA or a postgraduate diploma in business or education.

Additional certification: Lecturers will need a Sage One Accounting/Sage Accounting or a Sage Business Cloud Accounting certification.

-Solid understanding of the South African Further Education and Higher Education environment and regulatory framework

-Teaching-Learning theory

-Assessment methods and processes

-Teaching-Learning interventions

-Holistic lecturer and student support services

Key Competencies (Academic):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
  Knowledge and understanding of the Teaching and Learning theory and interventions.
• The ability to provide student support services.
• The ability to work with and learn more about digitalized academic platforms.
• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• Ability to adhere to rules and strictly follow work regulations.
• Deadline orientated and can work well under pressure.
• Ability to manage time effectively.

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Working Hours (Full Time):

Classes are scheduled from 08h00am until 17h00pm, Monday to Friday. Your working hours will depend on the modules allocated to you. 

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

BUSINESS APPLICATION COORDINATOR

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The Business Applications Coordinator is accountable for providing systems support, training, maintenance and assistance to users with regards to various business applications.

Duties & Responsibilities:

Call Handling 

• Managing Service Desk tickets efficiently and professionally to ensure the concerns are addressed.
• Handle incoming customer calls promptly.
• Understand and analyze concerns to provide accurate information and effective solutions.
• Manage call flow efficiently during peak times and prioritize urgent queries.
• Escalate complex or unresolved issues to the appropriate department or AIT following established protocols.
• Demonstrate patience, empathy, and active listening skills to ensure customers feel heard and valued.
• Record detailed and accurate information on the tickets to ensure that the query is escalated correctly with all the required detail.
• Analyse call data to identify recurring issues and propose actionable solutions to reduce their frequency.”

Help Desk Management and Query Resolution

• The ability to resolve logged tickets efficiently and effectively
• Address and resolve tickets logged by customers through the helpdesk system within defined SLAs.
• Ensure that you comply with the SLA agreements
• Accurately document the nature of the issue, the steps taken to resolve it, and the resolution outcome.
• Monitor ticket queues to ensure all tickets are assigned and addressed promptly.
• Communicate effectively with customers throughout the ticket resolution process, keeping them informed of progress or delays.
• Collaborate with other departments and AIT to resolve complex issues requiring specialized input.
• Escalate tickets timeously to the relevant departments and follow-up the tickets until resolution
• Ensure all tickets in the Service Desk are updated with relevant information, status changes, and resolutions.

Customer Service 

• Responsible for delivering a superior customer experience by providing professional and empathetic support.
• Maintain a friendly and approachable demeanour during all interactions with customers.
• Actively seek to understand the customer’s perspective and provide reassurance while addressing their issues.
• Uphold the institution’s values and commitment to excellence in every communication.
• Handle difficult or irate customers professionally and efficiently
• Strive to exceed customer’ expectations by going the extra mile to resolve their concerns.
• Regularly update knowledge of institutional policies, procedures, deadlines, and systems.
• Participate in training sessions and knowledge-sharing initiatives within the support team.
• Keep abreast of common issues reported by customers and collaborate on developing FAQ documents or knowledge base articles.
• Suggest improvements to processes or tools that could enhance the efficiency of the customer support function.

Minimum Requirements:

Qualifications

Minimum

• Bachelor’s Degree (NQF Level 7) qualification in Information Technology or other related field. 

Advantageous

• Postgraduate Degree (NQF Level 8) qualification in Information Technology or other related field.

Experience

Minimum

• 2 years experience working with student management systems
• 1 year experience working with IIE systems (Advantageous)

 Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.

CAMPUS FACULTY MANAGER – EDUCATION

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The role of the incumbent is to lead, manage and facilitate, within the formal structures of the campus, all aspects of the teaching and learning process. The role includes the implementation of the teaching and learning strategies to improve the quality of teaching and learning and meet delivery outcomes; working with the lecturing staff to promote and encourage research and innovation in teaching and learning; implementing student support and related academic policies; and developing a pool of qualified, skilled lecturers who contribute to the culture of teaching and learning of the campus and the college. While the focus is on the academic activities on the campus, the incumbent needs to be cognisant of the operational functions linked to teaching and learning, particularly those of the Deputy Principal, Programme Co-ordinators, and Branch Administrators. In all respects, the incumbent will ensure that customer service standards are met and/or exceeded.

Duties & Responsibilities:

Teaching & Learning and support

• Ensure compliance with IIE policies
• Implement the IIE Teaching and Learning Strategy to improve quality and meeting delivery outcomes
• Develop teaching and learning capacity and standards on campus through managing, monitoring and implementing peer assessment of teaching, providing feedback, developing growth plans for individual lecturers, interventions as needed, quality assurance
• Organise and facilitate teaching skills and lecturer development workshops
• Organise and facilitate lecturer orientation
• Organise and implement the induction process of new lecturers to ensure all academic staff have common understanding of teaching and learning processes and requirements
• Implement a buddy system amongst the academic staff to create and promote the campus culture
• Assist in the compilation of e-PoE
• Design of student support developmental workshop topics which could include, but not be limited to:
  • Study skills
  • Academic conventions
  • Plagiarism and referencing
  • Qualifications framework
  • Time management and assignment planning
  • Listening skills
  • Note taking skills
• Manage faculty activities to support student learning

Associated administrative duties 

• Manage the stated plans for the faculty
• Reporting as per requirements
• Ensure academic integrity is maintained in the assessment process from planning to invigilation, marking, moderation and feedback to students

Academic Leadership

• Contribute to the achievement of the College’s strategic direction and objectives
• Provide leadership in academic activities (workshops, forums, meetings, etc.)
• Co-ordinate the implementation of the IIE Teaching and Learning Strategy
• Advise staff on discipline specific matters relating to the development, renewal and implementation of the curriculum
• Encourage staff to submit proposals to promote research
• Engage in own research and development to support skills
• Engage and encourage the engagement of the academic staff in Celebrate Teaching and Learning
• Integrate knowledge and insights acquired at developmental workshops (campus, national, IIE and external) into teaching and learning principles and practice

Minimum Requirements:

Qualifications

Minimum

• An NQF Level 9 Qualification – Master’s Degree
• Post-graduate Diploma in Higher Education or equivalent, OR an Honours Degree in Education
• An understanding of the current South African Higher Education regulatory framework and its impact on higher education and private colleges.

Experience

Minimum 

• Staff Management/supervision 2-3 years
• Minimum of 3 – 5 years lecturing experience (preferably in tertiary)

 Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred.

CIVIL ENGINEERING LECTURER (PART-TIME)

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.  

Join us on our journey of shaping futures! 

Job Purpose:

The role of a Lecturer is the delivery of training and education of students; student consultations; the establishment of a knowledge base of the discipline through academic research & development; whilst providing overall support to Academic department.

Duties & Responsibilities:

• Presenting content in a classroom environment (online or physical, as required)
• Arranging for consultations with students.
• Results analysis at a modular level.
• Marking assessments and providing constructive feedback
• Employing interventions for at-risk students.

Minimum Requirements:

 
A 3-year diploma in architectural drafting
 
Alternatively:
 
A 3-year diploma with a similarly related field to the third-year level ​

Key Competencies (Academic):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
  Knowledge and understanding of the Teaching and Learning theory and interventions.
• The ability to provide student support services.
• The ability to work with and learn more about digitalized academic platforms.
• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• Ability to adhere to rules and strictly follow work regulations.
• Deadline orientated and can work well under pressure.
• Ability to manage time effectively.

Key Competencies (Operations):

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Working Hours (Full Time):

Classes are scheduled from 08h00am until 17h00pm, Monday to Friday. Your working hours will depend on the modules allocated to you. 

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

COMPLIANCE OPERATIONS OFFICER

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Overall Job Purpose: 

• The Compliance Operations Officer will play a key role in ensuring the organization adheres to internal policies and external regulatory requirements. This role involves managing contracts, liaising with Group Legal, and handling minor legal and student-related matters, all within a compliance framework.

Duties and Responsibilities:

Contract Review and Management

• Review all third-party and internal agreements to ensure compliance with company policies and regulatory standards.
• Identify and escalate potential risks or non-compliance issues to relevant stakeholders.
• Maintain a comprehensive and up-to-date contract register.
• Ensure proper storage, version control, and accessibility of all contractual documents

Legal Liaison and Approvals

• Serve as the primary point of contact with Group Legal for contract approvals and legal guidance.
• Coordinate and track all legal submissions and feedback from Group Legal.
• Ensure that all legal interactions are documented and aligned with internal protocols

Dispute and Claims Handling

• Represent the organization in small claims court matters, including preparation and attendance.
• Assist in resolving minor legal disputes involving students, ensuring fair and compliant outcomes.
• Liaise with internal departments to gather information and support case resolution

Student Legal Support

• Provide guidance on student-related legal issues, including contractual disputes and disciplinary matters.
• Work collaboratively with student affairs and academic departments to address legal concerns.
• Ensure student matters are handled sensitively and in accordance with institutional policies

Compliance Monitoring and Reporting

• Monitor compliance with contractual obligations and regulatory requirements.
• Prepare regular reports on contract status, legal interactions, and compliance risks.
• Support internal audits and investigations related to contracts and legal matters.

Minimum Educational Requirement:

• Law Degree (Minimum)
• LLB and admitted attorney (Ideal)

Minimum Work Requirement:

• Minimum 2–3 years of experience in a compliance, legal support, or contract management role.
• Familiarity with small claims court procedures and student-related legal issues.
• Strong understanding of regulatory compliance frameworks.
• Excellent communication, negotiation, and organizational skills.

Skills and Competencies

•  Attention to detail and analytical thinking
• Ability to manage multiple tasks and deadlines.
• Professionalism and discretion in handling sensitive matters.
• Strong interpersonal skills for cross-functional collaboration.
• Proficiency in document management systems and Microsoft Office Suite

CRIMINOLOGY LECTURER- PART TIME

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 30,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

The role of a Lecturer is the delivery of training and education of students; student consultations; the establishment of a knowledge base of the discipline through academic research & development; whilst providing overall support to Academic department.

Duties & Responsibilities:

• Presenting content in a classroom environment (online or physical, as required)
• Arranging for consultations with students.
• Results analysis at a modular level.
• Marking assessments and providing constructive feedback
• Employing interventions for at-risk students.

Minimum Requirements:

Ideal:

• Masters (NQF level 9) qualification in Criminology.

Minimum Requirement:

• An Honours or Postgraduate Diploma (NQF level 8 qualification) in Criminology.

-Solid understanding of the South African Further Education and Higher Education environment and regulatory framework

-Teaching-Learning theory

-Assessment methods and processes

-Teaching-Learning interventions
-Holistic lecturer and student support services

Key Competencies (Academic):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
  Knowledge and understanding of the Teaching and Learning theory and interventions.
• The ability to provide student support services.
• The ability to work with and learn more about digitalized academic platforms.
• The ability to cope with a frequently changing environment and to adapt to evolving situations.
• Ability to adhere to rules and strictly follow work regulations.
• Deadline orientated and can work well under pressure.
• Ability to manage time effectively.

Key Competencies (Operations):

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Working Hours (Full Time):

Classes are scheduled from 08h00am until 17h00pm, Monday to Friday. Your working hours will depend on the modules allocated to you. 

Salary:

Market related.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.

CUSTOMER SERVICES AGENTS X5

Job Description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

A Customer Services Agent serves as the primary point of contact for students, addressing their inquiries and concerns through various channels, such as calls, emails, and helpdesk tickets. The role is centered on delivering timely, accurate and empathetic support while ensuring a positive student experience.Duties & Responsibilities:

Call Handling

• Managing student calls efficiently and professionally to ensure their concerns are addressed. Agents are the first point of contact for students, making their role crucial for creating a positive impression of the institution
• Handle incoming student calls via FreshCaller promptly.
• Understand and analyze student concerns to provide accurate information and effective solutions. 
• Manage call flow efficiently during peak times and prioritize urgent queries.
• Escalate complex or unresolved issues to the appropriate department following established protocols. 
• Demonstrate patience, empathy, and active listening skills to ensure students feel heard and valued. 
• Record detailed and accurate call logs in FreshCaller, including the student’s query, actions taken, and outcome. 
• Analyze call data to identify recurring issues and propose actionable solutions to reduce their frequency

Ticket Resolution

• The ability to resolve logged tickets efficiently and effectively is essential for meeting students’ needs and maintaining their trust.
• Address and resolve tickets logged by students through the helpdesk system within defined SLAs. 
• Accurately document the nature of the issue, the steps taken to resolve it, and the resolution outcome. 
• Monitor ticket queues to ensure all tickets are assigned and addressed promptly. 
• Communicate effectively with students throughout the ticket resolution process, keeping them informed of progress or delays. 
• Collaborate with other departments to resolve complex issues requiring specialized input. 
• Escalate tickets timeously to the relevant departments and follow-up the tickets until resolution 
• Ensure all tickets in the helpdesk system are updated with relevant information, status changes, and resolutions. 
• Generate periodic performance and issue-tracking reports for management review. 
• Record detailed and accurate call logs in FreshCaller, including the student’s query, actions taken, and outcome. 
• Analyze ticket data to identify recurring issues and propose actionable solutions to reduce their frequency. 

Customer Service Excellence 

• Agents are responsible for delivering a superior customer experience by providing professional and empathetic support. 
• Maintain a friendly and approachable demeanor during all interactions with students.
• Actively seek to understand the student’s perspective and provide reassurance while addressing their issues. 
• Uphold the institution’s values and commitment to excellence in every communication. 
• Handle difficult or irate students professionally and efficiently 
• Strive to exceed students’ expectations by going the extra mile to resolve their concerns

Knowledge and Continuous Improvement

• An agent’s ability to stay informed and adapt to new information directly impacts their effectiveness in resolving student concerns.  
• Participate in training sessions and knowledge-sharing initiatives within the support team
• Regularly update knowledge of institutional policies, procedures, deadlines, and systems. 
• Keep abreast of common issues reported by students and collaborate on developing FAQ documents or knowledge base articles. 
• Suggest improvements to processes or tools that could enhance the efficiency of the student support function. 

Minimum Requirements:

Qualification Requirements

• NQF Level 6 Qualification in Business Administration or Information Systems/Technology (Minimum)

• NQF Level 7 Qualification in Business Administration or Information Systems/Technology (Ideal)

Work Experience

• 1 year of Administrative experience.
• Administrative experience in an Educational Institution is advantageous.

Rosebank College is an equal opportunities employer; however, EE and South African candidates will be preferred

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