Telkom Jobs

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Ops Specialist: Sales Support

Date: 12 Aug 2025

Location: Durban, KwaZulu Natal, ZA

Company: Company

Structural Information

Job number:                     10021095

Job title:                             Ops Specialist: Sales Support

Job grade:                          S6

Group/ BU:                       CSB

Division:                             Telkom Business & Home Solutions

Span of control:               0

Reports to:                        Management

REM Functional Area:    Support

Core Description

Ensure timely and accurate execution of all the sales operations processes and procedures and act as a single point of contact to resolve queries and respond to requests from the customers, dealers and sales staff. To pro-actively interface with all relevant departments and possibly external partners, including management. To interface and interact with the Dealer or channel partners.

Job Responsibilities

OUTPUT 1
Solved Customer/ Dealer Problems
SUB-OUTPUTS
Gather information and determine root cause

Identify and implement possible solutions
Escalate customer care issues
Provide reports for management
RANGE
Dealer and customer related queries
Dealer related complaints

High level escalations
OUTPUT 2
Registered Dealers
SUB-OUTPUTS
Process vendor applications paper work
File and store Dealer Agreements, annexure and vendors documents
Coordinate interdepartmentally and within the sales operations team to ensure dealers are loaded on the various systems
RANGE
Dealers
WASP dealers
Sales Channel
OUTPUT 3
Processed Orders
SUB-OUTPUTS

Maintain Order queues & Process orders as requested
Coordinate interdepartmentally and with external appointed companies to ensure prompt delivery of order
Monitor progress of order and provide clear, concise and timeouts feedback to customer and all other relevant stakeholders
RANGE
All product related orders
OUTPUT 4
Provided Support
SUB-OUTPUTS
Manage and Maintain all Sales Operation IVR
Provide admin support to Dealers & WASP business partners
Manage and Maintain all Sales Operation Mailboxes

Provide admin support
RANGE
Dealers
Customer complaints
Dealer inbound calls
Dealer loading of users
Sales staff
Management
Dealer emails
Systems, e.g pricing lists on SAP
RICA Support

Other departments

Core Competencies

FUNCTIONAL KNOWLEDGE
Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Telkom Processes & Procedures
FUNCTIONAL SKILLS
Interpersonal; Analytical; Computer Applications; Problem Solving; Decision Making; Relationship Building; Communication; Customer Liaison

Certifications

• None

Education

• NQF 4: Grade 12

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Commercial/ Sales admin/ experience.
• Experience in a mobile environment is a prerequisite.

Special Requirements:

• Excellent telephone manner and communication skills.
• Attention to detail.
• Effective, efficient and accurate work manner.

Special Requirements

Physical Requirements

• None

Snr Specialist: Product & Brand Communic

Date: 12 Aug 2025

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information

Job number:                     10024828

Job title:                             Snr Specialist: Product & Brand Communic

Job grade:                          S4

Group/ BU:                       Openserve

Division:                             Openserve

Span of control:               0-5

Reports to:                        Executive Management

Core Description

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units. Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy. Manage integrated communications plans across all channels. Apply Communication industry Best Practices and to build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy.

Job Responsibilities

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units (35%)

• Communications strategy and plans obtain inputs from SME’s and ensure implementation and feedback to all relevant stakeholders.
• Position and implement the Retail and Commercial media relations portfolio and strategy.
• Drive and implement a highly impactful Brand & Product communication campaign.
• Develop, implement and maintain all external communication PR strategies related to Products & Brand.
• Interface with Business Units and divisions to understand strategies, plans, timelines and operations.
• Manage Communications Policies, Processes and guidelines: approvals and sign-offs of strategy, content and key messaging.

Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy (30%)

• Obtain required information from key role players.
• Drive implementation of solutions.
• Monitor and measure success.
• Proactively manage and co-ordinate to media relations.
• Receive external information, conduct research, surveys and log media queries.
• Manage critical aspects related to the Science of Communication e.g. strategy, plans, key, messaging and evaluation criteria.

Manage integrated communications plans across all channels (15%)

• Implement the crisis communication strategy.
• Analyse internal and external environment.
• Communicate strategy to relevant role-players.

Apply Communication industry Best Practices (10%)

• Manage Communications Channels and evaluate efficiency and effectiveness of the channel.

Build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy (10%)

• Partner with relevant internal & external stakeholders to improve service delivery.
• Build and manage strategic customer partnerships.

Core Competencies

FUNCTIONAL KNOWLEDGE
Business Processes; Journalism; Financial Management; Communication; Problem Solving
FUNCTIONAL SKILLS

Photography Techniques; Planning; Writing; Decision Making; Problem Solving; People Development
ATTITUDES/ LEADERSHIP COMPETENCIES
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications

• None

Education

• NQF 8: Honours Degree

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Additional Information

Qualifications: 

• NQF 8: 4-year Degree in Marketing/ Sales or Commerce.

Special Requirements:

• Excellent command of both written and spoken English and journalistic practice.
• Excellent business writing skills.
• Proven experience/ knowledge of Communication Management.

Special Requirements

• Valid Drivers license

Physical Requirements

• None

Key Stakeholders

• Media (Print, Electronic, Face to face, Audio-visual)
• Business Units

Manager: Mobile Build

Date: 11 Aug 2025

Location: Centurion, Gauteng, ZA

Company: Company

Structural Information

Job number:                     10026670

Job title:                             Manager: Mobile Build

Job grade:                          M5

Group/ BU:                       CSB

Division:                             Mobile Network

Span of control:               5-10

Reports to:                        Senior Management

Core Description

Responsible for the effective management of Mobile Build in the region, ensuring an efficient and reliable mobile network. Implement and manage all functions pertaining to the region’s Integrated Planning and Project Management Operations to maintain a positive customer experience.

Job Responsibilities

Responsible for the management of Mobile Network Build in accordance with the business objectives:
– Manage all functions pertaining to Integrated Engineering and Project Management Operations.
– Develop and execute an operational plan.
– Obtain required information from key role players.
 -Identify, implement and monitor targets & goals for environment.
– Responsible for engineering of new technology, technology integration, technical product development and network upgrades.
– Build of mobile network and implement roll-out plan.
– Ensure cost effective pre-provision network is in place at the right time.
– Connecting customers to the network.
– Management and control of building activities outsourced to contractors and ensure quality checks on infrastructure.
– Implement human capital plan and workforce planning.

Manage the performance, productivity, development and wellbeing of own team:
– Effective people management
– Provide appropriate training and development initiatives
– Establish conducive work environment
– Manage employee health & safety
– Develop a high performance driven team
– Manage the performance, productivity, and wellbeing of own team
– Ensure leadership and performance that is aligned with the Openserve culture and values
Management of Functional Area:
– Build and maintain efficient relationships with key internal and external stakeholders and service providers
– Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
– Support to strategic projects led from Openserve and other parts of Openserve Group
– Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
– Ensure legislator compliance and corporate governance
– Implement and adhere to Openserve policies and procedures
– Drive BBBEE Diversity targets

Core Competencies

FUNCTIONAL KNOWLEDGE
Customer experience; Technology; Telecommunications; Openserve Policies & Procedures; Business Acumen; Financial Management; Operational System

FUNCTIONAL SKILLS
Conceptual Ability; Interpersonal; Performance Achievement; Innovation; Problem Solving; Empowering Ability to empower the team; Technical; Diversity Management; Change Management

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Business/Commerce

Experience

• 5 Years relevant experience

Additional Information

Experience:

• Experience preferably in telecoms/ mobile-related environment.

Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Labour
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers
• Mobile Cellular Networks

Service Rep: Business Commercial

Date: 8 Aug 2025

Location: Durban, KwaZulu Natal, ZA

Company: Company

Structural Information

Job number:                     10025707

Job title:                             Service Rep: Business Commercial

Job grade:                          OP1

Group/ BU:                       CSB

Division:                             Telkom Business & Home Solutions

Span of control:               0

Reports to:                        Management

REM Functional Area:    Support

Core Description

Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments. Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management. Handle and enable customer contractual agreements. Ensure data integrity on all applicable systems.

Job Responsibilities

OUTPUT 1
Processed Orders
SUB-OUTPUTS
Receive/ analyze application/ quote/ instruction/ order/ action item or draw order pools
Identify customer requirements
Gather and verify information
Distribute request
Update/ record/ create application/ instruction/ order on relevant system

Verify credit status/ customer status of application/ instruction/ order
Validate/ task order
Allocate infrastructure where required
Schedule appointment for customer with technical division where required on Broadcasting/ temporary services
Ensure and follow up orders at correct stages
Log action items where required
Upload IM with SAP Delivery note
Submit order for delivery
Order customer requested equipment where required on relevant systems
Follow up on order/delivery of equipment
Identify and follow up on opportunities
Provide alternative where specific equipment/ stock is not available
Provide feedback to customer
Obtain technical network information
Verify dismantlement date
Verify billing data
Dismantle temporary service where required
File records/ attach documents
Provide reports when required
Assist in validating processes and procedures where required
Assist in piloting Business Commercial and Mobile interventions
Porting Fixed & Mobile services
RANGE

All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
Couriers
Vendors and Suppliers
Sales Channels
Internal and External Customers
Telkom Systems
Support Systems
OUTPUT 2
Activated Service
SUB-OUTPUTS
Receive confirmation of installation of service/ delivery of equipment
Draw order pools
Obtain completion certificate where required
Verify information
Update system with relevant comment/serial number/ order number
Create GRN
Activate Order
Put into Service
Verify activation
Provide feedback (Draft letter to Customer)
Complete Action item
Activate SIM and IMEI for mobile services/ devices delivered

Forward Welcome letter to customer
Ensure Billing
File records/ Attach documents to system
Provide reports when required
Assist in validating processes and procedures where required
Assist in piloting Business Commercial and Mobile interventions
RANGE
All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
Couriers
Vendors and Suppliers
Sales Channels
Internal and External Customers
Telkom Systems
Support Systems
OUTPUT 3
Handled Fall offs
SUB-OUTPUTS
Receive/ analyze fall off/ fall out/ rejection/ handled delivery report
Determine nature of support action to be provided
Execute support actions
Provide alternative solution where possibleProvide feedback
Follow up with Other Line Operator
Handle Port In’s/ Out’s
Manually complete porting order where required
Identify and assess number returns to Other Line Operators
Provide reports when required
Assist in validating processes and procedures where required
Assist in piloting Business Commercial and Mobile interventions
RANGE
All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
Couriers
Vendors and Suppliers
Sales Channels
Internal and External Customers
Telkom Systems
Support Systems

Space limitation: see Comments for Output 4

Core Competencies

FUNCTIONAL KNOWLEDGE
Products and Services Regulations; Telkom Policies & Procedures; Systems; Regulator; Computer Software; Contracts; Legal documentation
FUNCTIONAL SKILLS
Time Management; Stress Handling Techniques; Interviewing Techniques; Decision Making; Communicating; Conflict handling; Problem solving; Computer Literacy; Business Acumen

Certifications

Education

• NQF 4: Grade 12

Experience

• 3 Years relevant experience

Additional Information

Outputs (continued)

OUTPUT 4
Handled Enquiries
SUB-OUTPUTS
Receive/ Analyze enquiry
Process enquiry

Gather the information/ requirements
Investigate enquiry
Negotiate with Customer for alternative service/ product
Arrange credit if required
Resolve disputes
Provide feedback
Update system
File records/ Attach documents
Receive/ analyze email queries
Handle incidents/ requests and CRM cases
Handle high level escalations
Handle social media queries /Hello Peter queries
Provide reports when required
RANGE
All Enterprise Commercial Fixed Line, Data, Mobile and Fixed Mobile Convergence Products, Services and Solutions
Couriers
Vendors and Suppliers
Sales Channels
Internal and External Customers
Ad hoc requests
ARS Cases
Escalations

Experience:

• Experience in an order processing and customer service environment.

Special Requirements

Physical Requirements

Key Stakeholders

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We wish you all the best with your applications