Vodacom Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Specialist: Planning and Optimisation

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To analyse network performance, do site planning and optimisation

Your responsibilities will include:

•    Conduct all site planning and optimisation
•    Ensure optimal performance on network quality by monitoring the network statistics through the relevant tools and implementing determined corrective action
•    Pro-actively analyse and recommend capacity dimensioning requirements on all network elements
•    Pro-actively analyse and verify in-depth network problems by performing relevant traces 
•    Investigate and rectify all network failures received from regular drive testing routes by outsourcing companys (e.g. ATIO & P3)
•    Conduct cluster optimisation of existing network

The ideal candidate for this role will have:

•    3 years National Diploma or Degree in Electrical (light current) or Electronic Engineering or a SAQA accredited equivalent
•    Telecommunications (GSM & UTRAN) courses essential    
•    Minimum of 3 years relevant GSM experience (inclusive of 2 years UMTS experience) is essential

Core competencies, knowledge and experience:
•    Computer applications (e.g. MS Office & MAPINFOR)    
•    Analysis tool (e.g. Netstats, Actix)    
•    GSM Knowledge    UMTS (W-CDMA) knowledge   LTE Knowledge 5G Knowledge
•    NSS Radio Commander    
•    Network components    
•    Statistical tools    
•    Current Vendor UTRAN equipment

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 September 2025. 

The base location for this role is Kimberley.

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Specialist Application Support

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

Applications Development & Support Specialist is to be responsible to ensure an optimised and efficient Enterprise Business services environment that operates within agreed service levels. The role will focus on ensuring quality delivery of new solutions within this environment with respect to system solutions, system integration, processes and controls as well as interacting with the business to ensure successful delivery of service requirements within agreed business service levels. To manage the development and support of enterprise business systems, ensuring efficient and effective delivery of IT services in an agile environment. The role focuses on enhancing system performance through innovation and continuous improvement. Ensure that technical solutions are compliant to all documented Vodacom policies, with specific focus on Cyber Security and business continuity, on a day-to-day basis, in accordance with the adopted Vodacom standards (e.g., AGILE, ISO, SOX, POPIA etc.). 

Your responsibilities will include:

• To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
• To compile incident reports, attend/conduct
  incident reviews and follow through to ensure permanent fixes for production problems.
• To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed. Maintain, re-evaluate, optimise or automate existing business billing processes.
• To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented. Document and educate relevant teams to ensure process alignment
• To plan and optimize change controls because of system/application upgrades and configuration changes, adhering to Change Control procedures.
• The role would require rotational standby

The ideal candidate for this role will have:

•    Matric is essential
•    A relevant 3-year Degree or Diploma in IT is essential.
•    3-5 years’ experience in an IT Operations environment is essential. 
•    ITIL Service Management Foundation is essential

Job knowledge:
•    Experience supporting Enterprise IT Systems. CRM & Provisioning 
•    ITIL Service Management Framework 
•    Service Operations
•    Service Transition 
•    Data Analytics and Modelling
•    Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimization techniques.
•    In-depth understanding of application stacks, databases, and middleware technologies, including expertise in cloud platforms, specifically AWS and OpenShift
•    Agile mindset and the ability to collaborate within cross-functional teams.
•    Excellent problem-solving skills and the capability to address intricate technical challenges.
•    AI/GenAI knowledge 

Skills:
•    Problem solving skills are essential
•    Decision making skills are essential
•    Analytical skills are essential
•    AI/Gen AI Fundamentals 
•    Interpersonal skills are essential
•    Presentation skills are essential
•    Understanding of ITIL

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 October 2025. 

The base location for this role is Century City.

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Principal Product Owner

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

The Product Owner plays a crucial role in the product development process, particularly within Agile and Scrum frameworks. Their primary purpose is to maximize the value of the product resulting from the work of the development team

• Setting the Product Vision: They define and communicate the product vision and goals to ensure the team understands the direction and purpose of their work
• Managing the Product Backlog: This includes creating, prioritizing, and maintaining the product backlog items to ensure the most valuable features are developed first
• Stakeholder Management: They act as a bridge between stakeholders and the development team, gathering requirements, and ensuring that stakeholder needs are met while aligning with the product vision
• Defining Acceptance Criteria: They provide clear acceptance criteria for the development team to ensure that the product meets the required standards and delivers value
• Continuous Improvement: They gather feedback from users and stakeholders to continuously improve the product and adapt to changing needs
• Profit and loss management of respective products

The Product Owner’s role is pivotal in ensuring that the product development process is efficient, focused, and aligned with the overall business strategy

Your responsibilities will include:

Strategy and Vision
•    Product Strategy: Develop and communicate a clear product strategy aligned with company goals and market demands.
•    Vision: Define the long-term vision for the payment wallet product, incorporating emerging technologies and market trends.

Product Development and Management
•    Roadmap Planning: Create and maintain the product roadmap, prioritizing features based on customer feedback, market research, and business objectives.
•    Feature Definition: Work closely with stakeholders to define product features and specifications, ensuring alignment with user needs and business goals.
•    Agile Leadership: Implement agile methodologies for product development, ensuring efficient and timely delivery of features and improvements.
•    Release Management: Oversee the release process, coordinating with development, marketing, and customer support teams to ensure smooth product launches.

Customer Focus
•    Customer Research: Conduct market research and gather customer feedback to identify opportunities for product enhancement and new feature development.
•    User Experience (UX): Collaborate with UX/UI designers to create intuitive and user-friendly interfaces that enhance the overall customer experience.
•    Customer Support: Work with customer support teams to address product-related issues promptly and effectively, maintaining high customer satisfaction levels.

Business Alignment
•    Revenue Growth: Drive initiatives to increase product adoption and revenue generation, collaborating with sales and marketing teams on go-to-market strategies.
•    Competitive Analysis: Monitor competitors and industry trends to identify competitive threats and opportunities for differentiation.
•    Financial Management: Manage the product budget effectively, ensuring resources are allocated appropriately to meet business objectives and business P&L.

Cross-functional Collaboration
•    Stakeholder Management: Build strong relationships with internal stakeholders (e.g., engineering, marketing, sales) to ensure alignment and support for product initiatives.
•    Team Leadership: Provide leadership and mentorship to the product team, fostering a culture of innovation, collaboration, and accountability.
•    Engagement: Create a high level of employee engagement to deliver best in class digital payments solutions
•    Communication: Clearly communicate product plans, status updates, and performance metrics to senior management and across the organization.

Compliance and Risk Management
•    Regulatory Compliance: Stay informed about regulatory requirements related to fintech and payment processing, ensuring the product meets all necessary compliance standards.
•    Risk Assessment: Identify potential risks associated with product development and operations, implementing mitigation strategies as needed.

Innovation and Continuous Improvement
•    Innovation: Drive innovation within the product team, exploring new technologies and features that can differentiate the payment wallet in the market.
•    Iterative Improvement: Continuously iterate on the product based on performance data, user feedback, and competitive analysis to enhance functionality and user satisfaction.

Reporting and Analytics
•    Performance Monitoring: Define key metrics to track product performance and success, analysing data to make data-driven decisions and adjustments.

The ideal candidate for this role will have:

•    Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field
•    A total of eight or more years experience of which at least 5 or more years are in the successful delivery in Product Ownership (or equivalent role) across full product lifecycles, from MVP to marketable products in iterations, including support transition
•    Experience in successfully Leading and mentoring agile / DevOps teams in Large multi-team environments
•    Experience in agile methodologies, such as Scrum, Kanban, Extreme Programming (XP), Test Driven Design and Behavioural Driven Design
•    Experience in successful delivery against financial / resource constraints
•    Experience in the use of analytics and AB / multivariate testing
•    Experience with requirements definition and use case modelling
•    Professional experience and knowledge of the Telecommunications & Mobile Money 

Core competencies, knowledge and experience:
•    Excellent problem solving skills, with the ability to minimize overhead tasks for the team and manage interdependences with other teams
•    Excellent relationship building and influencing skills, with the ability to foster an inclusive team culture
•    Excellent business acumen and understanding of the role of the capability in contributing to business value
•    In-depth understanding of both the current Telecommunications and digital. services market and emerging business and technology trends
•    A strong customer-centric focus, with an entrepreneurial and ROI mindset. Ability to function with a high degree of autonomy
•    Strong financial management skills and acumen
•    Excellent product development and product management skills
•    Strong time-management skills, with the ability to juggle multiple balls, and comfortable working under pressure 
•    Excellent verbal and written communications and collaboration skills, with the ability to work closely with the delivery team to deliver user stories 
•    Flexible with planning and work estimation, managing and empowering the team (without needing to micromanage), able to continuously balance between the customer and commercial needs 
•    Digital/software product ownership in large scale environments
•    User story definition and refinement 
•    Expertise in Agile software development environment and methods
•    Market research, design thinking, and lean start-up methods; business modelling
•    Customer experience design of digital products and services
•    Analytics / AB / multivariate testing and related tools
•    Data-driven decision making

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 September 2025. 

The base location for this role is Vodacom Midrand Campus. 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Specialist Network Quality

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

Ensure the quality assurance of Vodacom’s network is maintained at all times. To Analyse and improve Radio/Transmission Network Performance.

Your responsibilities will include:

• Analysed performance statistics – 2G & 3G & 4G & MPLS and Microwave networks to isolate quality issues & to meet company targets
• Monitoring of end-to-end network utilisation. Initiate upgrade projects based on existing utilisation and growth forecasting. This should include BSC / RNC, network interfaces, transmission and signalling links.
• Issue Job Orders to implement above
• Generate actions and tasks to improve/rectify performance of Network Elements based on performance alarms, OMC based key indicators and drive test logs. Systems to be conversant with includes Sonar, Touchpoint, M2000, PRS, Vantage, Actix, Mapinfo, SIAE NMS, Tellabs/Coriant INM. Provided Network Quality support to Regional County Staff
• Liaison with regional Project Management, Regional Transmission, County Staff, External contractors, ANE as well as customer related liaison.
• To pro-actively draw up mini projects which focus on Network Quality and assist towards improving overall network health.
• To attend weekly NQ meetings and address NQ issues for the region.
• To do performance reporting on special projects.
• Do routine audits and consistency checks on regional BSS/RAN/MPLS configuration databases and take action to rectify inconsistencies
• Reporting – Routine & Ad hoc To compile reports for routine, ad-hoc and investigative purposes

The ideal candidate for this role will have:

• Relevant 3 Year Degree or Diploma in Electrical (light current) or Electronic Engineering or a SAQA accredited equivalent – essential
• A minimum of 3 – 5 years telecommunications experience within a RAN / UTRAN Network Quality environment is essential
• RF and Radio Engineering – Parameter Fundamentals.
• Telecommunications (GSM & UTRAN) courses essential
• Valid Drivers Licence Code EB (essential)
• GSM/RAN/LTE/MPLS network Basics Fundamentals 
• Telecommunications 
• In-depth exposure to Huawei/Nokia UTRAN architecture 
• Basic Core Network architecture / fundamentals 
• Basicsic Transmission Fundaments – TDMA & IP. 
• Programming – scripting 
• Organisational structures

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 September 2025. 

The base location for this role is Vodacom, Midrand Campus

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Specialist: Branded Channel

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

The Branded Channel Specialist’ role is a hands on operational and tactical role that is responsible for driving sales, service performance and business model compliance across segments and branded channels within their specified area. The role is accountable for building and maintaining relationships with key stakeholders, which include trade and channel partners, the internal organisation and suppliers. The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer experience.

Your responsibilities will include:

Sales Management

• Drive target related growth of sales and revenues within the specified branded channel
• Third line escalation from trade partners (customer queries) – ECL
• Manage the enablement of the sales processes across the branded Channel
• Ensure implementation and success of new products and services and identify opportunities to drive product awareness
• Monitor competitor activities and ensure gap closure through the development of competitor activity plans
• Find partnership opportunities to leverage on the expected KPIs
• Plan, organise and monitor activities to fulfil the required KPIs
• Ensuring all required training is completed by the stores in the channel
• Prioritizing customer experience in all activities carried through the branded channel 

Distribution and Marketing Management

• Manage the distribution points in terms of products and services in the correct channel segments
• Identify strategic marketing events to maximize profitability for areas of responsibility, and liaise with Marketing team to facilitate promotions, in-store planograms and recommend ATL marketing opportunities within the channel 

Customer Experience Management

• Achieve the tNPS and NPS targets across all segments within the channel.
• In collaboration with Marketing, support and manage performance across branded channel distribution points/stores by analysing, scores/data and opportunities to improve the customer Experience
• Analyse, resolve and feedback on all regional customer issues

Operations Excellence and Reporting

• Manage store operational compliance via associated systems and follow through with any non-compliance until rectified
• Drive Retail Spirit Beat completion and monitor actions taken to improve ways of working, culture etc.
• Ensure policies are adhered to across the branded distribution points/stores
• Ensure governance and adherence of retail operating model
• Plan, implement and manage recovery plans for underperforming stores within the dedicated branded stores 
• Measure, Analyse and Report on a monthly basis on key activities , findings , learnings and areas of improvement and identify opportunities to improve sales and service within the branded retail that will positively impacts revenues , market share and customer experience
• Provide executive management reports or other applicable or ad hoc reports that may be required
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an ongoing basis
• Support the implementation of all branded channel retail capabilities and ensure this is maintained at all time as part of BAU
• Complete all the required scorecards on branded channels on a monthly basis.

Relationship Management 

• Engage and manage the relationships with various stakeholders – Vodacom Head Office, regional teams, suppliers and stores
• Negotiate and collaborate to achieve the best results outcome that positively impact customer experience (NPS/TNPS/Trade Partners, Retail Spirit Beat etc.)
• Implement people transformation initiatives in third parties where applicable
• Serve as the first point of contact for escalations assistance for Branded stores

Training Management

• Ensure adherence of all branded stores to training requirements and that all training has been completed prior to rendering services
• Assist in training initiatives linked to knowledge gaps and new product introductions
• Drive and support Learning & development on all training initiatives that need to be implemented and monitor performance
• Ensure the trades’ knowledge levels are of the recommended standards – Identify Knowledge level gaps and book training accordingly.   
• Drive seamless customer experiences. Provide insight and feedback about the customer journey and processes across all Branded channels to the Customer Insights team

Field Management

• Ensure that field targets are achieved via the associated system.
• Ensure the use of all applicable systems required to manage the branded channel e.g. Retail Cloud
• Drive Red Flag closures via the regional support structure and Head Office teams
• Adhere to weekly visits and monthly call cycle

Digital Management

• Ensure adherence and use of all digital capabilities, tools made available to render services and manage the adoption rate
• Adapt and embrace the use and implementation of digital system, process and/or innovative new technologies and solutions

The ideal candidate for this role will have:

• Matric / Grade 12
• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent
• 3-5 years relevant experience
• Work experience in the telecommunications industry (beneficial)
• Drivers Licence EBO – Essential
• Own vehicle (Essential)

Core competencies, knowledge, and experience:

• Business/Operational environment within the Branded channel including Retail /Sale/Service Industry
• SLA Management
• Strong planning, organising and multiskilling ability
• Effective conflict resolution and interpersonal skills
• Creative and innovative
• Excellent communication skills
• Analytical skills
• Problem solving and decision making
• Multiple stakeholder co-ordination
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and ‘can do’ culture
• Adapting and Responsive to Change
• Exposure to dealing with various audience and levels internally and externally
• Proven Sales and Marketing record

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 25 September 2025 

The base location for this role is Pretoria 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. 

Click here to apply

Principal Technology Business Relationship Manager

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:

• Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).
• Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both – a role of Technology_VOIS “ambassador” towards the customer and customer “Voice” towards Technology_VOIS.
• The Principal BRM will typically manage a small portfolio of accounts up to a value of €100 Million in recharges per annum and can be expected to manage and coach junior colleagues in the team  that  support to deliver value, transformation and new service to those customers. 
• The role includes all three business cycle phases: sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service. 

Your responsibilities will include:

• Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations
• Opportunity identification and management via internal due diligence to create a pipeline of opportunities
• Own and manage the preparation and sign off of the business case relating to the service 
• Oversee and act as escalation point during service transition period and BAU
• Organise and manage the governance strong governance across service life cycle

• Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports)
• Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges
• Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers’ strategy across the managed portfolio
• Representation of the internal customer in service design, service portfolios and service offerings
• Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
• Pipeline demand management
• Execution of demand/change management and governance 
• Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle)
• Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
• Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads
• Understanding internal customers’ strategy/evolution and initiating internal Technology_VOIS change as required. Preparation and management of the Change Requests through internal governance process

• Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer)
• Supporting internal Technology_VOIS Business transformation and cost improvement initiatives 
• Receiving and managing service escalations and managing the customer improvement plans to ensure customer satisfaction
• Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data
• Ownership, preparation and execution of monthly governance meetings with the customer focussed on the discussion of the strategic questions, service performance highlights/low lights , pipeline, new opportunities, strategic initiatives, finances 
• Ownership, preparation and execution of quarterly steerco meetings with Technology_VOIS management and CIO (or equivalent in the Group Function)
• Accountability for the customer satisfaction evaluated annually via Customer Survey
• Generating, updating, managing account plans and account development plans
• Responsible for performance of accounts and customer satisfaction survey across portfolio

The ideal candidate for this role will have:

• Educated to degree level (or with equivalent professional experience), or relevant further qualification an advantage.
• Flexibility to operate in a changing environment and to drive significant changes into the organisation.
• Service Management experience and Knowledge of ITIL (to foundation level) – Proficient – 2 years.
• Sales management/Account management/Business Development experience
• Senior stakeholder management
• Assertive but diplomatic, relentless with strong desire to persevere with issues to ensure completion, able to gather information and present finding to senior stakeholders
• Strong written and verbal communication skills including an ability to understand specialised technical language 
• Degree of knowledge or understanding of  AO,AD, Testing, Professional services, Service Desk, Networks, AI and Robotics
• Comfortable leading virtual teams
• Proactive with an Agile and adaptable approach to work, with a proven track record demonstrating cooperation, strong influence and relationship management skills, and customer centric thinking
• Ability to build and maintain strong on-going business relationships across all levels of the business – Proficient – 2 years
• Desire for personal and career development encouraged.
• Confidence to work with and provide appropriate challenge to senior individuals across various functions.
• Ability to influence, negotiate, persuade internal and external customers at all levels. 
• Degree of understanding of financial metrics and terminology.

• Broad and strong IT knowledge
• Technology account management /consultancy experience
• IT service Management (ITIL)
• Ability to establish and maintain trust 
• Rigor and reliability in the follow up and implementation of actions
• Commercial/Financial governance experience

Core competencies, knowledge and experience:

• Strategic thinking
• IT strategic relationship management
• Account management/business development 
• IT Service management
• Financial governance

Closing date for Applications: 03 June 2025. 

The base location for this role is Vodacom, Midrand Campus. 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Principal Specialist: AML Officer – Group

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025. 

Role Purpose/Business Unit:

To ensure that the M-Pesa and financial services businesses of Vodacom Group and its subsidiary companies are compliant with all applicable anti-money laundering laws (AML), regulations and rules, and all company policies, codes and standards, and to implement adequate systems and processes to monitor and ensure AML compliance and best practice. 

Your responsibilities will include:

• Develop appropriate anti-money laundering compliance, risk, governance policies and frameworks to support the Anti-Money Laundering Program;
• Research, analyse, interpret and advise on AML regulatory and technical information and laws;
• Researching and writing policies and position papers on targeted technical AML issues;
• Oversee, review, train, and assist with the implementation of the AML Program for the mobile financial services business to ensure continuous improvement in compliance policies, processes, and procedures.
• Work across the Group (markets, M-Pesa Africa, Vodafone and Financial Services) for the implementation, oversight and support of AML Program;
• Collate and analyse information from various sources to assess the adequacy and effectiveness of internal AML Program compliance controls across the markets, including the use of data analytics, robotics and AI;
• Regular review of the AML risk control matrixes and risks as a result of trigger events and advisory support and challenge on risk ratings, control and design effectiveness;
• Provide end-to-end reporting and incident management support in an agile environment, support advising on AML Program related queries and developing pragmatic and compliant commercial solutions;
• Stay up to date with developments in the AML legal, regulatory and governance environment and keep abreast of new policies and legislation as well as changes to existing AML legislation

The ideal candidate for this role will have:

• LLB Degree or relevant Commercial Degree ;
• Professional qualification in AML required – ACAMs, ICA
• Higher relevant  degrees will be an advantageous;
• Higher relevant  specialist qualifications in e.g. risk or compliance management will be an advantage;
• Comprehensive and specialist knowledge of  financial services legislation in South Africa and on the continent;
• Sound understanding of compliance and risk management principles; 
• Minimum of 8 years’ AML specialist experience in  financial services with  relevant compliance and risk management experience ;
• Deep knowledge of Financial Services, Anti-Money Laundering, Anti-bribery and Financial Services legislation;
• Telecommunications and mobile financial services experience will be advantageous; 
• Professional qualification in Compliance, Risk, Law, will be advantageous.

Core competencies, knowledge, and experience:

• Significant experience in anti-money laundering in the Financial Services and mobile financial services industry including development, implementation and management of AML compliance and risk frameworks;
• Ability to analyse, interpret and advice on anti-money laundering and financial crime regulatory and technical information and mobile financial service laws with ability to apply highly technical rules in a pragmatic and commercial manner;
• Deep understanding of Compliance and Risk Management principles and application into the day-to-day activities;
• Self-starter and self-motivated who is able to prioritise and manage multiple work streams;
• Researching and writing policies and position papers on targeted AML technical issues;
• Ability to present authoritatively to internal and external stakeholders to ensure appropriate protection of Vodacom’s interests, whilst concentrating on the issues that really matter.
• Excellent interpersonal and presentation skills.  Influencing, bridging and negotiating skills (verbal and written).

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 26 September 2025 

The base location for this role is Midrand 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion. 

Click here to apply

Specialist: Insights & Analytics

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

With Vodacom Financial Services commitment to pushing the boundaries in Fintech innovation and our recently launched Vodapay app, we are looking for the highest calibre individuals to help drive our reporting and analytics activities within our Consumer Fintech.

This role will deliver the analytics and reporting requirements necessary for understanding the performance and growth within the VodaPay app as well as identifying and executing on opportunities that deliver commercial value. Additionally, you are expected to communicate analyses and findings using high quality visualisations and presentations to business stakeholders and executive management.

Your responsibilities will include:

•    Conduct exploratory and in-depth data analytics using SQL and MS Excel
•    Complete data quality validation to identify deviations from trends and generate possible corrective actions
•    Work with Product Owners to identify opportunities and guide on strategic objective through analytic insights
•    Perform complex analysis on customer characteristics and behaviour to identify opportunities and inform customer value management activities 
•    Prepare high quality Power Point and Excel analyses to be presented to end stakeholders 
•    Optimize SQL reporting scripts and drive efficiency by facilitating the automation of processes
•    Constant innovation and experimentation to identify opportunities and improvements

The ideal candidate for this role will have:

•    Bachelors or honours degree in mathematics, statistics, informatics, information technology or similar
•    At least 3 years working experience in an analysis or reporting related role
•    Expert knowledge and experience in working with SQL and MS Excel
•    Expert knowledge of descriptive and diagnostic analytical techniques
•    Experience in working with data visualisation and dashboard tools essential
•    Presentation and communication skills; analytical thinking and problem-solving ability essential

We make an impact by offering:

•   Enticing incentive programs and competitive benefit packages

•   Retirement funds, risk benefits, and medical aid benefits

•   Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 September 2025. 

The base location for this role is Vodacom Midrand Campus. 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Account Executive

When it comes to putting people first, we’re number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2025.

Role Purpose:

To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external 
stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience &
satisfaction and increased market share on the respective portfolio, through effective service delivery, 
protection/renewal of existing business and identifying new sales opportunities across the different product and 
solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management: 

• Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L
• Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level, leverages those relationships to create new value, opportunities and win new business
• Acquire a thorough understanding of key customer needs and requirements.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts Retaining and growing business by identifying major new sales opportunities
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C Level
• Influences Vodacom SA/Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes
• Ensuring effective service delivery and customer satisfaction
• Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment
• Prepare an Account Plan which is shared with both internal and external stakeholders
• Ensure there is Complex Sales road map for each relevant opportunity
• Own escalated customer complaints for the channel from a service perspective.
• Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved
• To support finance in recovering overdue and non-payment by clients.
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.

The ideal candidate for this role will have:

• B Degree/Diploma or Equivalent
• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous
• A minimum of 7 years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

▪ Portfolio management
▪ Ability to increase NPS results and reduce administrative expense
▪ Ability to build relationships

Technical Competencies:

• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth
• Demonstrated ability to influence at c-level

Behavioural Competencies:

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: Seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 23 September 2025. 

The base location for this role is Midrand, Vodacom Campus. 

The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Click here to apply

Entry Level Customer Resolution Agent

Role Purpose:

• Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
• Infinity Services Partner Company is looking for an Entry Level Customer Resolution Agent 
• The Entry-Level Customer Resolution Agent will provide end-to-end resolution of customer queries. These agents will be responsible for relationship management and customer engagement, with a key focus on sales through service.  The main focus will be on excellent service delivery that provides an unmatched experience for Vodacom Customers.  Deliver on the “Ask Once” ambition

Your responsibilities will include:

Key functions within strategic portfolio’s segments.

• Answer customer calls and queries
• Manage end to end queries (case management) – ensure timely feedback and follow up
• Provide product and service information
• Process orders and requests
• Achieve key operational performance goals
• Engage across all digital platforms, WhatsApp , email , chat , voice, web etc.
• Maintain comprehensive records of customer interactions in  CRM system 
• Support customers quickly, efficiently. simply and consistently. 
• Applying First Call Resolution concept for all customer’s inquiries 
• Customer Retention through understanding customer’s issues and effectively elevating that issue.
• Fulfil customers’ requests accurately and efficiently using customer care/Commercial Operations applications.
• Troubleshoot customer’s problems, investigate and resolve issues ensuring customers’ satisfaction

Responsible for managing services for customer 

• Implementation of resolution based on the customer’s concern and explain to customer.
• Use the prescribed tools to make recommendations to the customer to resolve current and future queries.
• Create and manage relationship with customer and Vodacom’s stakeholders.

Provide Support

• Proactively manage customers’ request and relationships.
• Be able to offer comprehensive solutions to the customer based on their needs and requirements.

The ideal candidate for this role will have:

• Have a Matric Certificate
• Post matric qualification will be advantageous
• Computer Proficiency
• Effective verbal and written communication skills 
• Attentive Listening Skills
• Supplier must ensure that when recruiting new customer resolution experts that all candidates have the minimum qualification or higher. 

Job Knowledge:

• Telecommunication landscape advantageous 
• Basic knowledge of Microsoft (Word, Excel & PowerPoint)
• Basic Knowledge of the Sales environment
• Sound knowledge of accounting ( statements and invoices) 

Job-Related Skills:

• Negotiation skills
• Decision-making Skills
• Pro-active Customer Care
• Logical thinking
• Active / Effective listening skills

Competencies:

• Coping with Pressures and Setbacks
• Persuading and Influencing
• Deciding and Initiating Action
• Working across various channels (voice, chat and emails etc.)
• Planning and Organising
• Working with People
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Writing business e mails
• Self -management (ability to work remotely)
• Selling and negotiation skills

Closing date for Applications: 13 September 2025.

The base location for this role is, Cape Town. 

The company approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Infinity Services Partner is committed to an organizational culture that recognises, appreciates and values diversity & inclusion.

Click here to apply

We wish you all the best with your applications