To apply, click on the link at the end of the posts and all the best with your applications.

Technician – Supervisor

Job Description

VACANCY: Durban Service Centre– Supervisor

We currently have an opening for a Supervisor position at our Durban Service Centre.

Overall purpose of the job: This position will be responsible to lead and oversee the efficient operation of the BCE Durban service centre, ensuring exceptional customer service, high-quality repairs and timely job completion.

Duties And Responsibilities Will Include, But Will Not Be Limited To:

• Provide expert technical support to internal and external customers, diagnosing issues and offering solutions.
• Ensure technicians complete all jobs within the designated time frame, optimising workflow and maintaining service centre productivity.
• Responsible for job allocation and job flow in the service centre, including job scheduling.
• Engage in thorough troubleshooting and assist technicians and customers with solutions
• Training and coaching of technicians.
• Offer suggestions for the performance evaluation of technicians.
• Ensure quality checks are performed on all repaired equipment, maintaining the highest standards of service.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
• Ensure the adequate maintenance of tools, equipment and other materials in the Service Centre.
• Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect
• Respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
• Assist with administrative tasks related to job cards, call-outs, and customer communication, maintaining accurate records.
• Repair or replace broken or malfunctioning components of machinery or equipment.
• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Clean, lubricate, or adjust parts, equipment, or machinery.
• Examine parts for defects, such as breakage or excessive wear.
• Test newly repaired machinery or equipment to verify the adequacy of repairs.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions, and recommendations.
• Record parts or materials used and order or requisition new parts or materials as necessary.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Ensure the correct documentation is in place and accurately completed before repairs are done.
• Work standby and overtime, when required to do so.
• Other duties as assigned.

Minimum Requirements:

• Grade 12
• Relevant technical qualification – electrical/mechanical
• Technical (workshop and repairs) experience of 3+ years which includes repairs, assembly of equipment, quotations on parts and the likes
• Driver’s License
• PC literate (SAP, Excel, Word, e-mail)

Skills:

• Strong interpersonal skills
• Strong understanding of BCE equipment, with the ability to diagnose issues and provide solutions.
• Ability to work with people at various levels
• Excellent interpersonal and communication skills to motivate, coach, and delegate tasks to technicians.
• Demonstrate commitment to quality in all aspects of service delivery
• Good interpersonal, negotiation, customer relations and resources management skills
• Exceptional written and verbal communication skills to convey technical information clearly to bothinternal and external audiences.
• Team player and able to take control of a situation
• Identifies problems and implements solution

Knowledge:

• Knowledge of customer services
• Repair, testing and quoting on products received
• Maintaining of all tools and equipment
• Product application knowledge of catering equipment an advantage
• OHS Act knowledge

Click here to apply

Customer Service Agent

Job Description

We are looking for a dynamic and customer-focused Customer Service Agent to join our team in Johannesburg.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer’s expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player

Click here to apply

Brand / Sales Manager – Pujadas

Job Description

A vacancy currently exists for the position of Brand Manager – Pujadas based at our Johannesburg Branch.

This position is responsible to champion and drive the success of the Pujadas brand and solutions and to develop strategies with the goal of growing and maximizing the Pujadas brand’s profits and share in the market while ensuring customers are satisfied.  The job represents a balanced customer relationship management effort involving sales and account management, product knowledge assistance, problem solving and solutions to the market.

Main duties include but are not limited to:

• Responsible for the promotion and sales of the Pujadas brand.
• Responsible to understand the market and customers.
• Responsible for achieving sales targets and the planned increase of market share via excellent customer service, appropriate sales and marketing activities and effective stock management.
• Maintain a current knowledge of market conditions and competition.
• Responsible to maintain and grow the dealer network for Pujadas.
• Responsible to maintain and grow the end user network for Pujadas.
• Set up and deliver sales presentations, product/service demonstrations and other sales solutions to customers and various decision-making audiences, and cooking demonstrations.
• Establish and maintain ongoing rapport with existing and potential dealers and end users.
• Appropriately communicate the brand identity and corporate position to target markets.
• Maintain an up-to-date knowledge of competitor’s products, services and solutions for comparison.
• Develop new accounts, maintain current accounts and expand the Pujadas database of customers.
• Responsible for weekly/monthly/quarterly sales data and reports.
• Manage sales, margins, inventory levels, and purchasing to maximize develop rollout guides, training materials, and implementation plans for new products if and when needed.
• Identify opportunity across various market segments and develop action plans to improve performance in all market segments.
• Develop reports for evaluating the profitability of products.
• Track performance on all SKUs for Pujadas brand.
• Develop sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar for approval.
• Conduct dealer visits to monitor product performance and make recommendations.
• Build and maintain end user relationships and develop action plans to improve demand and sales within the end user market.
• Manage supplier relationships to include purchasing, the negotiation of rebate programs, as well as, tracking, and billing for rebates.
• Develop forecasts to ensure proper inventories are maintained in the warehouse.

• Three – five years direct work experience in a similar capacity in the same or similar industries.
• Three – five years strategic leadership – ability to drive both short and long-term brand growth and profitability.
• Experience in building and nurturing brands (highly desirable)
• Driver’s license and own reliable vehicle
• Excellent understanding of market and customer
• Able to travel regularly
• Business acumen and good understanding of business processes and functions
• Strong work ethic

Skills and experience:

• Energetic and passionate about the Pujadas brand
• High level of energy and enthusiasm.
• Service delivery and outcomes driven.
• High accuracy levels and strong attention to detail.
• Strong communication skills for engaging at a senior level.
• Strong administration skills.
• Ability to meet tight deadlines.
• Able to work individually and as part of a team.
• Ability to contribute to setting and achieving of budgets
• Highly effective in building and maintaining customer and supplier relationships
• Superior Critical Thinking and Problem-Solving skills – resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
• Strong communication and influence skills – clear, concise, and persuasive in style.
• Energized by an entrepreneurial environment – not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources.
• Self-reliant/proactive and has a pioneering spirit.
• Takes initiative and follows-through on commitments to achieve results.
• Strong research skills
• Analytical skills – ability to convert analysis into insights, sustainable strategies, and actionable plans.
• Ability to think creatively and innovatively
• Professional judgment and discretion that comes from years of experience in the field
• Excellent self-motivation

Click here to apply

Brand / Sales Manager – Pidom

Job Description

A vacancy currently exists for the position of Brand Manager Pidom based at our Johannesburg Branch.

This position is responsible to champion and drive the success of the Pidom brand and solutions and to develop strategies with the goal of growing and maximizing the Pidom brand’s profits and share in the market while ensuring customers are satisfied.

The job represents a balanced customer relationship management effort involving sales and account management, product knowledge assistance, problem solving and solutions to the market.

Main Duties Include but Are Not Limited To:

• Responsible for the promotion and sales of the Pidom brand.
• Responsible to understand the market and customers.
• Responsible for achieving sales targets and the planned increase of market share via excellent.
• customer service, appropriate sales and marketing activities and effective stock management.
• Maintain a current knowledge of market conditions and competition.
• Responsible to maintain and grow the dealer network for Pidom.
• Responsible to maintain and grow the end user network for Pidom.
• Set up and deliver sales presentations, product/service demonstrations and other sales solutions to
• customers and various decision-making audiences, and cooking demonstrations.
• Appropriately communicate the brand identity and corporate position to target markets.
• Maintain an up-to-date knowledge of competitor’s products, services, and solutions for comparison.
• Responsible for weekly/monthly/quarterly sales data and reports.
• Manage sales, margins, inventory levels, and purchasing to maximize develop rollout guides, training
• materials, and implementation plans for new products when needed.
• Identify opportunities across various market segments and develop action plans to improve performance.
• in all market segments.
• Develop reports for evaluating the profitability of products.
• Track performance on all SKUs for Pidom.
• Develop a monthly promotional calendar to enhance sales and profits. Present promotional calendar
• for approval.
• Conduct dealer visits to monitor product performance and make recommendations.
• Build and maintain end user relationships and develop action plans to improve demand and sales
• within the end user market.
• Develop forecasts to ensure proper inventories are maintained in the warehouse.
  Grade 12 (or equivalent) – Essential
• Relevant professional cookery / tertiary qualification or an acceptable combination of education and professional cookery experience – Essential
• Three – five years proven work experience as a chef – Essential.
• Three – five years direct work experience in a similar capacity in the same or similar industries.
• Experience in building and nurturing brands (highly desirable)
• Driver’s license
• Excellent understanding of market and customer
• Able to travel regularly.
• Business acumen and good understanding of business processes and functions
• Strong work ethic

Skills and Experience:

• Energetic and passionate about the brand.
• High level of energy and enthusiasm.
• Service delivery and outcomes driven.
• High accuracy levels and strong attention to detail.
• Strong communication skills for engaging at a senior level.
• Strong administration skills.
• Ability to meet tight deadlines.
• Able to work individually and as part of a team.
• Ability to contribute to setting and achieving of budgets.
• Highly effective in building and maintaining customer and supplier relationships.
• Superior Critical Thinking and Problem-Solving skills – resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
• Strong communication and influence skills – clear, concise, and persuasive in style.
• Energized by an entrepreneurial environment – not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources.
• Self-reliant/proactive and has a pioneering spirit.
• Takes initiative and follows-through on commitments to achieve results.
• Strong research skills
• Analytical skills – ability to convert analysis into insights, sustainable strategies, and actionable plans.
• Ability to think creatively and innovatively.
• Professional judgment and discretion that comes from years of experience in the field.
• Excellent self-motivation

Click here to apply

Technician/Mechanic

Job Description

Overall purpose of the job: To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency standards.

Duties and responsibilities will include, but will not be limited to:

• Repair or replace broken or malfunctioning components of machinery or equipment.
• Disassemble machinery or equipment to remove parts and make repairs.
• Observe and test the operation of machinery or equipment and diagnose malfunctions, using voltmeters and other testing devices.
• Reassemble equipment after completion of inspections, testing, or repairs.
• Clean, lubricate, or adjust parts, equipment or machinery.
• Examine parts for defects, such as breakage or excessive wear.
• Test newly repaired machinery or equipment to verify the adequacy of repairs.
• Provide comprehensive and accurate reports on diagnosis, assessment of component/part, failures, observations, actions and recommendations.
• Record parts or materials used and order or requisition new parts or materials as necessary.
• Ensure excellence in customer service delivery through meticulously following procedures/processes.
• Ensure the correct documentation is in place and accurately completed before repairs are done.
• Ensure that all OHS procedures are followed and that all tools and equipment is handled with proficiency and with the necessary respect

Minimum Requirements 

• Grade 12
• Relevant technical qualification – electrical / mechanical.
• At least 1-3 years technical (workshop and repairs) experience which include repairs, assembly of equipment, quotations on parts, etc

Skills:

• To perform repairs and installations of equipment
• Technical repairs skills including refrigeration repairs
• Excellent communication skills on all levels (speak, read and write)
• Ability to manage customer’s expectations
• Problem solving skills
• Team player
• PC literate (SAP, Excel, Word, e-mail)
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure

Knowledge of customer services

• Repair, testing and quoting on products received
• Maintaining of all tools and equipment
• Product application knowledge of catering equipment an advantage
• OHS Act knowledge

Click here to apply

We wish you all the best with your applications.