Road Accident Fund (RAF) Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Specialist: Enterprise Risk Management

Division:  Governance

Reference No:  5916

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  21 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Senior Manager: Risk Advisory and Business Continuity, the successful incumbent is responsible to plan, design, implement, monitor and communicate risk management processes and programmes within the RAF.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.
• Provide inputs into policies and regulations.

Enterprise risk management

• Research and keep up-to-date with corporate governance best practices and policies to implement within the RAF’s risk management environment.
• Gathers and compiles data related to risk from internal and external resources.
• Identifies risks by analysing data, observing processes and talking to people.
• Drafts and delivers reports outlining findings, identifying and explaining potential risks and recommending solutions.
• Select, develop and implement appropriate risk assessment models or methodologies.
• Participate in the development, , implementation and maintainance of risk management processes and strategies.
• Participate in the development of risk mitigation strategies that are appropriate, implementable and that associated targets are achievable for business units.
• Promote effective enterprise risk culture across RAF including development of newsletters, creating awareness and faciliting appropriate training.
• Make use of business intelligence tools to conduct various types of risk assessments, scenario analysis, risk modelling and reviews at all levels of the organisation.
• Facilitate the identification of risks, essessment, evaluation, communication, monitoring and reporting on risks.
• Ensure that risk registers and Control / Control /Action Plans (Task) registers are kept up to date.
• Review the adequacy and effectiveness of controls including validation of progress as reported by management.
• Facilitate identification and monitoring of key risk indicators and risk tolerance levels.
• Collaborate with other assurance providers to ensure identification and reporting of risks and assessment of the adequacy and effectiveness of management internal controls.
• Coordinate monthly engagements with the business on risk registers, incident reporting and monitoring of key risk indicators.
• Coordinate Risk Champion meetings in the relevant processing centre.
• Maintain input and data quality of the Risk Management System / tool.
• Provide advice to management on emerging risks and mitigation options and on the adequacy and effectiveness of existing and future controls.
• Represent Risk Management in management committee meetings, SCM and other assurance provider’s forums.
• Perform annual process self assessment to improve the risk maturity for the relevant processing centre.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.
• Report on emerging and materialised risks leading to the review of risk registers to identify control gaps.
• Preparation of monthly, quarterly, annual and ad-hoc reports.
• Ensure proper management and maintainance of official records.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Facilitate adequate communition concerning key risks.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant internal and external activities and events.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Economics / Risk Management related qualification.
• Relevant 5-7 years’ experience in an Enterprise Risk Management environment.

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• Understanding of corporate governance standards and practice.
• Understanding of risk management frameworks  and applicable laws.
• Strong stakeholder relations management.
• Understanding of King IV report.
• Knowledge of ISO 31000.
• Ability to quantify risks.
• Ability to make use of data analytics tools and risk modelling techniques.
• Ability to analyse complex data and information.
• Excellent communication.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Lead Business Support

Division:  Strategy and Transformation

Reference No:  6251

Location:  

Cape Town, Western Cape, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  21 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Lead: Business Support is accountable to ensure the team provides IT end-user support to internal and external users of RAF ICT services and ensure service availability. Responsible for maintaining customer satisfaction standards and for ensuring that an organization’s quality of service meets customers’ requirements.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, standards & procedures and processes.
• Keep up to date with effective policy and practice execution strategies

Customer Service

• Prioritize and allocate work to technicians.
• Develop and maintain relationships with customers and third party.
• Manage IT Incidents and requests.
• Hold Service Level Management meetings with management team.
• Train users on Technology used (Informal).
• Establish and facilitate user forums.
• Adopt a proactive approach to prevent problems from arising.
• Assist in the gathering of business requirements.
• Ensure IT Service availability and continuity.
• Implement and enforce ITIL based processes for IT support processes.
• Ensure that business service requirements are defined and actively managed.
• Act as an escalation point for any ICT service issues within the region of responsibility

Research and Development

• Research solutions that best support the business.
• Research on new problems/challenges as they occur.
• Share information with technical staff and document solutions found.
• Offer feedback on future product development, features and functions.

Business Support Administration

• Manage SLA.
• Attend service/contract management meetings.
• Budget input for area of responsibility.
• Manage budget.
• Manage processing centre and CEC ICT assets.
• Manage ICT Risk register.
• Address audit findings.
• Manage Projects.
• Assist with Pre-Procurement documentation and Technical Evaluations.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ policies/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.
• Represent the Fund in relevant external activities and events.

People management

• Ensure that good employee relations are maintained.
• Provide ongoing operational support to employees.
• Ensure that allocated resources are used optimally through enforcing monitoring systems in place.

Qualifications

• Bachelor’s Degree/Advanced Diploma in Information Technology related qualification.
• Certification in ITIL Foundation V3 or Higher.

Experience

• Relevant 5-7 years’ experience in ICT support environment of which 2 years must have been on supervisory level/area of expertise.

Competencies

Behavioural

• • Resilience
  • Communication
  • Working with People
  • Network and Alliances
  • Planning, Organising and Coordinating
  • Employee Engagement
  • Personal Mastery
  • Judgement and Decision Making
  • Ethics and Values
  • Client Service Orientation

Managerial

• • Change management
  • Coaching and mentoring
  • Conflict management
  • Critical and innovative thinking
  • Direction setting
  • Facilitation and Presentation Skills
  • People management
  • Policy conceptualisation and formulation
  • Risk Management
  • Programme/project management
  • Service Delivery Innovation
  • Stakeholder development and relations
  • Reporting

Technical

• • • ITIL Service and Support Management.
  • Operational leadership.

Road Accident Fund Values

• Integrity
• Compassion
• Accountability
• Respect
• Excellence

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Senior Officer: Hospital Case Management (Pelonomi Hospital/ Universitas)

Division:  3300

Reference No:  6041

Location:  

Bloemfontein, Free State, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  12

Job Posting Salary:  R579,259.00

Job Posting End Date:  21 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the job: The Senior Officer: Hospital Case Management is accountable for the coordination of medical care for motor vehicle accident patients/claimants in Hospitals. 

Key Performance Areas

Assessment Of Injuries

• Assess extent of injuries on admitted patients.
• Daily assessment of patient according to prescribed measurements.
• Conduct daily patient scoring and data collecting.
• Monitor quality of care.
• Select and monitor clinical pathways.
• Identify patients’ needs.
• Identify and record pre-existing conditions.

Facilitate Patient Care

• Facilitate multi-disciplinary patient care where appropriate.
• Facilitate timely transfers into the appropriate levels of care.
• Coordinate the admission and pre authorisations of the transfers.
• Coordinate and provide neccessary health education.
• Discharge planning and vocational guidance for the afterlife changing event for client.
• Drug utilization review.
• Proper handover to Field Case Management for continuation of care.

Patient Advocacy

• Cost Benefits analysis of the medical services.
• Liason between patient and care team to ensure common understanding and conflict resolution.
• Negotiate and procure resource services from providers.
• Ensure that patient confidentiality is maintained by all parties.

Facilitate the Accuracy and Effective Submission of Invoices 

• Ensure that accounts submitted to the fund from service providers are valid in terms of RAF guidelines and the Road Accident Fund Act.
• Assess and monitor claims invoices to curb over servicing or abuse and fraudulent claims.
• Ensure that the accounts are paid timeously, according to service level agreements.
• Ensure that services and treatments claimed for are accident related (related to the accident under consideration).
• Compare outcomes and cost of different therapeutic modalities and surgical techniques and the information provided is invaluable in developing guidelines for clinical management.

Reporting 

• Compile and update Hospital Case Management reports.
• Recommend issuing of Undertaking Certificate.
• Provide a reasonableness report of patient care in preparation of the rehabilitation post discharge.

Stakeholder Management

• Communicate with all levels of stakeholders.
• Participate in relevant external RAF activities and events
• Ongoing engagements with service providers.

Qualifications

• Bachelor’s Degree/ Advanced Diploma in Nursing/ Allied Health Professions or related qualification
• Registration with the relevant Health Professional Council body

Experience

• Relevant 4 years’ experience in the Medical environment.
• Experience in Managed Healthcare.
• Knowledge of ICD and CPT coding will be an advantage.
• Valid code 08 driving license.

Competencies

• Behavioural
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Emotional wisdom and decision making
  • Ethics and Values
  • Client Service Orientation                                                                          
• Technical
  • Core specialities in the case management process.
  • Knowledge of healthcare operations.
  • Ability to maintain patient confidentiality.
  • Full knowledge of medical tariffs, treatment plans.
  • Coding standards and protocols.
  • Knowledge of PFMA to be able to analyse different requirements as per the claimants. 

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.” 

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Senior Legal Advisor: Legal Advice

Division:  Governance

Reference No:  6258

Location:  

Centurion, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  15

Job Posting Salary:  R891,176.00

Job Posting End Date:  21 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: Reporting to the Manager: Legal advice, the successful incumbent is accountable to provide technical support for the Legal Advice function and related Legal advisory services support within the organisation in line with the strategic objectives of the organisation as determined by the Board of the RAF.

Key Performance Areas

Policy Review and Implementation

• Contribute to the development and implementation of departmental policy, procedures and processes.
• Keep up to date with effective policy and practice execution strategies.

Provision of legal advice to business.

• Conduct legal research and prepare draft legal opinions.
• Prepare instructions to attorney to brief counsel on legal opinion.
• Where appropriate consult with attorney and counsel.
• Collaborate with the various business units on identified legal issues and development of material to ensure legal compliance.
• Write articles for the Legal Services Newsletter to educate the organisation on legal developments.
• Write articles for publication in external media.
• Draft requested legal documents.
• Vet various documents for legal accuracy.
• Maintain and update legal advice register related documentation.

Reporting

• Develop functional reporting systems, for management, projects or performance reporting.
• Prepare proposals, briefings, presentations, reports, and other documentation and provide management information both verbally and in report format.

Stakeholder Management

• Conduct stakeholder engagement sessions to raise awareness on legal matters.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Law or equivalent.
• Relevant 5-7 years’ experience in a Legal Environment.
• Experience in drafting and vetting of Legal Documents.
• Experience in providing Legal Advice.
• Experience in a Public Law environment.
• Experience in Legal Research.
• Code 8 driver’s License

Technical and Behavioral Competencies Required

• Resilience.
• Communication
• Working with People
• Network and Alliances
• Planning, Organising and Coordinating
• Employee Engagement
• Personal Mastery
• Judgement and Decision Making
• Client Service Orientation
• A thorough knowledge of MVA law.
• A thorough knowledge of legislation applicable to public entities.
• Administrative Law.
• Microsoft Office Packages.
• RAF Act. 
• Ability to analyse and solve problems.
• Through knowledge of PFMA and its Regulations.
• Through knowledge of legislation and laws that are applicable to the organization.
• Facilitation and Coordination.
• Negotiation.
• Procurement processes.
• Contract law.
• Corporate Law.
• PAIA, PAJA and other relevant legislation
• Commercial legal drafting

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Senior Officer: Hospital Case Management x3 (Public Hospitals)

Division:  3300

Reference No:  6038

Location:  

Johannesburg, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  12

Job Posting Salary:  R579,259.00

Job Posting End Date:  21 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the job: The Senior Officer: Hospital Case Management is accountable for the coordination of medical care for motor vehicle accident patients/claimants in Hospitals. 

Key Performance Areas

Assessment Of Injuries

• Assess extent of injuries on admitted patients.
• Daily assessment of patient according to prescribed measurements.
• Conduct daily patient scoring and data collecting.
• Monitor quality of care.
• Select and monitor clinical pathways.
• Identify patients’ needs.
• Identify and record pre-existing conditions.

Facilitate Patient Care

• Facilitate multi-disciplinary patient care where appropriate.
• Facilitate timely transfers into the appropriate levels of care.
• Coordinate the admission and pre authorisations of the transfers.
• Coordinate and provide neccessary health education.
• Discharge planning and vocational guidance for the afterlife changing event for client.
• Drug utilization review.
• Proper handover to Field Case Management for continuation of care.

Patient Advocacy

• Cost Benefits analysis of the medical services.
• Liason between patient and care team to ensure common understanding and conflict resolution.
• Negotiate and procure resource services from providers.
• Ensure that patient confidentiality is maintained by all parties.

Facilitate the Accuracy and Effective Submission of Invoices 

• Ensure that accounts submitted to the fund from service providers are valid in terms of RAF guidelines and the Road Accident Fund Act.
• Assess and monitor claims invoices to curb over servicing or abuse and fraudulent claims.
• Ensure that the accounts are paid timeously, according to service level agreements.
• Ensure that services and treatments claimed for are accident related (related to the accident under consideration).
• Compare outcomes and cost of different therapeutic modalities and surgical techniques and the information provided is invaluable in developing guidelines for clinical management.

Reporting 

• Compile and update Hospital Case Management reports.
• Recommend issuing of Undertaking Certificate.
• Provide a reasonableness report of patient care in preparation of the rehabilitation post discharge.

Stakeholder Management

• Communicate with all levels of stakeholders.
• Participate in relevant external RAF activities and events
• Ongoing engagements with service providers.

Qualifications

• Bachelor’s Degree/ Advanced Diploma in Nursing/ Allied Health Professions or related qualification
• Registration with the relevant Health Professional Council body

Experience

• Relevant 4 years’ experience in the Medical environment.
• Experience in Managed Healthcare.
• Knowledge of ICD and CPT coding will be an advantage.
• Valid code 08 driving license.

Competencies

• Behavioural
  • Planning, Organising and Coordinating
  • Personal Mastery
  • Emotional wisdom and decision making
  • Ethics and Values
  • Client Service Orientation                                                                          
• Technical
  • Core specialities in the case management process.
  • Knowledge of healthcare operations.
  • Ability to maintain patient confidentiality.
  • Full knowledge of medical tariffs, treatment plans.
  • Coding standards and protocols.
  • Knowledge of PFMA to be able to analyse different requirements as per the claimants. 

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs.” 

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Consultant: Medical Management X20

Division:  Operations

Reference No:  5996

Location:  

Durban, Kwazulu-Natal, ZA

Employment Type:  Fixed Term Contract

Disability (EE targeted role):  Yes

T.A.S.K Grade:  11

Job Posting Salary:  R501,775.00

Job Posting End Date:  15 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Consultant: Medical Management is responsible to implement the medical management activities, medical exception handling and providing administration support in claims processing.

NB: This is a 3 Years Fixed Term Contract.

Key Performance Areas

Medical management.

• Conduct medical assessment and compile injury assessment reports.
• Conduct assessments and bill reviews on submitted claims, focusing on the appropriate level of care, the length of stay, and quality of care.
• Incorporate tariffs, cost savings initiative recording, and treatment protocol to ensure that all service providers adhere to the rules, and the tariff as guided by the RAF and / or any that is considered reasonable.
• Preauthorize submitted claims aligned to RAF clinical guidelines including the RAF formularory, treatment protocols and related tariffs.
• Escalation of complex cases for multi-disciplinary review and adjudication.
• Participate in the consultations process on the implementation of medical claims processes.

Exception handling

• Ensure the implementation and maintenance of a formal exception handling process within the medical management.
• Maintain the documentation and regular updating of the exception handling process.
• Maintain the implementation of an unusual occurrence procedure.

Reporting.

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.
• Produce documents, briefing papers, reports and presentations.

Stakeholder management.

• Deal with/and respond to correspondence.
• Maintain healthy relationships with all stakeholders.
• Follow up and resolve all queries, following up and making recommendations on which corrective actions are appropriate.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in Health Sciences /Medical related qualification.
• Registration with HPCSA/SANCA.
• Relevant 3 years’ experience in a Medical related environment.

Behavioral competencies

• Planning, organization and coordinating.
• Personal mastery.
• Judgement and Decision Making
• Ethics and values.
• Client service orientation

Technical competencies

• Claims management process/ processes and systems
• Medical product management
• Medical bill reviewing
• Medical case management
• Complex problem identification, solving and decision making
• Customer value proposition
• Strong clinical analytical capabilities
• Knowledge of motor vehicle accident legislation

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Paralegal – Johannesburg

Division:  Governance

Reference No:  5066

Location:  

Johannesburg, Gauteng, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  10

Job Posting Salary:  R434,656.00

Job Posting End Date:  14 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the job: Purpose: The Paralegal (High Court) is responsible for providing general management, administrative and technical legal support to the attorneys..

Key Performance Areas 

General management and support to Attorney

• Provide research assistance to attorneys.
• Assisting with searching and checking public records on behalf of attorneys.
• Assisting with the interviewing of clients, and witnesses.
• Assisting with collecting, retrieving, and analysing information relevant to litigation cases.
• Assisting attorneys with trial and its preparation.
• Analysing and conducting research for reporting purposes.

Document management

• Assisting with the preparation of legal documents and arguments.
• Summarising depositions and other documents.
• Preparing briefs and pleadings and drafting discovery documents.
• Managing and organising cases.
• Updating file registers

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder management

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelors Degree in Law or equivalent. 
• Relevant 3 years’ experience in a legal environment.

Technical and Behavioural Competencies Required

• Planning, organisation and coordinating
• Personal mastery.
• Judgement and decision making.
• Ethics and values.
• Client service orientation
• Legislation & regulatory knowledge
• Ethics & compliance
• PFMA
• Knowledge of drafting
• Monitoring and evaluation
• Policy and standards
• Governance
• Claims litigation
• MVA law and legislation
• Negotiation
• Conflict resolution
• Problem solving and analysis
• Mediation

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Officer: Claims Investigations x4

Division:  Claims

Reference No:  6240

Location:  

Durban, Kwazulu-Natal, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  10

Job Posting Salary:  R434,656.00

Job Posting End Date:  14 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Officer: Claims Investigations is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF).

Key Performance Areas

Investigation and assessment of Claims lodged

• Trace insured driver / witnesses to consult and obtain statements and docket.
• Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
• Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation and assessment process.
• Obtain and / verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
• Identify possible fraud and corruption and escalate to Forensic Investigation department (FID).
• Testify in court cases when a claimant is guilty and accused of fraud.
• Provide assistance in ensuring witness presence at court.

Administrative support

• Validate supporting documents (e.g. employment details, paternity/ maternity details, SARS documents, etc.) for all related quantum investigations.
• Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/s, employment details etc.)
• Verify the details of the secondary vehicle/s involved in the accident to determine the owner/s.
• Quality check the supporting documents from stakeholders to determine the validity of the logged claim.
• Validate loss of earnings.
• Provide progress reports as per the internal service level agreement.

Document and records Management

• Monitor and maintain an effective filing system.
• Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents.
• Administer the records management and filling processes in line with the RAF filling plan.
• Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients.
• Perform File Retrieval in Archive Services.

Stakeholder management

• Provide advice to different parties (e.g. claimants, witnesses, employers, etc.).
• Handle any assessments associated complaints.
• Maintain relationships with internal and external stakeholders.

Qualifications

• NQF 7 (Bachelor’s degree or Advanced Diploma) related qualification to discipline.
• Driver’s License.
• Completed training as an investigator will be an added advantage.
• Being a certified fraud examiner will be an added advantage.

Experience

• Relevant 3 years’ experience in a similar environment.
• Experience in merit and quantum investigations will be an added advantage.

Competencies

 Behavioural:

• Personal Mastery.
• Emotional Wisdom.
• Ethics and Governance.
• Customer orientation and Customer focus.

Technical:

• Knowledge of Natis and Cross Check systems.
• Ability to obtain appropriate affidavits.
• Report writing skills.
• Computer literacy (MS office and SAP).
• Attention to detail and accuracy.
• General Administration and document management. 

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

Claims Investigations x3

Division:  Claims

Reference No:  6245

Location:  

Cape Town, Western Cape, ZA

Employment Type:  Permanent

Disability (EE targeted role):  No

T.A.S.K Grade:  10

Job Posting Salary:  R434,656.00

Job Posting End Date:  14 Oct 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Purpose of the Job: The Officer Claims Investigations is responsible for effectively and efficiently providing investigative support services for claims lodged against the Road Accident Fund (RAF)

Key Performance Areas

Investigation and assessment of claims lodged.

• Trace insured driver / witnesses to consult and obtain statements and docket.
• Ensure that a proper sketch plan of an accident scene is drawn as part of the investigation and assessment process.
• Ensure that clear photographs of an accident scene, faces of the people interviewed, damaged vehicles and injuries to a person is taken as part of the investigation and assessment process.
• Obtain / and verify existing affidavits from different parties (e.g. claimants, witnesses, employers, etc.).
•  Identify possible fraud and corruption and escalate to Forensic Investigation Department (FID).
• Testify in court cases when claimant is guilty and accused of fraud.
• Provide assistance in ensuring witness presence at court.

Administrative support.

• Validate supporting documents (e.g. employment details, paternity/maternity details, SARS documents, etc.) for all related quantum investigations.
• Verify details of the claimant and those injured in an accident through Natis and Cross Check systems (e.g. ID no, contact numbers, address/S, employment details etc.).
• Verify the details of the secondary vehicle/s involved in the accident to determine the owner/s.
• Quality check the supporting documents from the stakeholders to determine the validity of the logged claim.
• Validate loss of earnings.
• Provide progress reports as per the internal service level agreement.

Document and records Management.

• Monitor and maintain an effective filing system.
• Ensure that files are correctly categorised and stored to ensure a smooth retrieval of documents.
• Administer the records management and filing processes in line with the RAF filing plan.
• Ensure confidentiality of all documents under control and that correspondence from the department office reaches intended recipients.
• Perform File Retrieval in Archive Services.

Stakeholder Management.

•  Provide advice to different parties (e.g. claimants, witnesses, employers, etc.)
•  Handle any assessments associated complaints.
•  Maintain relationships with internal and external stakeholders.

Qualifications

• NQF 7 (Bachelor’s Degree/Advanced Diploma) related qualification to discipline.
• Driver’s License
• Completed training as an investigator will be an added advantage.
• Being a certified fraud examiner will be an added advantage.

Experience

• Relevant 3 years’ experience in a similar environment.
• Experience in merit and quantum investigations will be an added advantage.

Competencies

Behavioural:

• Personal mastery.
• Emotional Wisdom.
• Ethics and Governance.
• Customer orientation and customer focus.

Technical:

• Knowledge of Natis and cross Check systems.
• Ability to obtain appropriate affidavits.
• Report writing skills.
• Computer literacy (MS office and SAP).
• Attention to detail and accuracy.
• General Administration and document management.

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.

Click here to apply

We wish you all the best with your applications