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Installations Administrator (Senior)

Discovery Corporate and Employee Benefits

Administrator (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate and Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose of the role

The position is responsible for the day-to-day administration within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example scheme installations, monthly contribution reconciliation, investment option, special rule registration, renewal, amendments, enhancements, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. 
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

NQF level 6 or B Com degree or similar.  3 – 5 years operational leadership and management experience – Essential3 –  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – EssentialNQF level 6 or B Com degree or similar is advantageousRelevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – AdvantageousMS Office – Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds. 3 – 5 years’ experience in the employee benefits and 5 years in a senior role.

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                    

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

Executive Consultant

Key Purpose

The primary objective of the Executive Relationship Manager (multi-skilled) is to manage a portfolio of Platinum and VIP brokers as the sole insure contact for their portfolio.

To provide a multi-faceted and VIP service with ongoing support to brokers and clients, including the growth of new business, increase of in-force premium, retention and claims following a loss or incident of a portfolio and Vitality drive support.

Building of strong and management of strong relationships focussing on portfolio management.

Areas of responsibility may include but not limited to

Responsibilities (including but not limited to)

• Effective query handling and resolving of escalated complaints, self and through others on behalf of Platinum and VIP Brokers and their clients.
• Effective management of the Platinum and VIP Brokers portfolio’s claims (end-to-end).
• Weekly portfolio meetings with brokers.
• Identifying upsell opportunities.
• Limited after-hours availability to assist on critical matters.
• Loss ratio and multi-claimant management of portfolio.
• Detailed anniversary reviews of portfolio with broker.
• New business placement assistance and review of quotations to ensure competitiveness.

Education and Experience

• Matric (Essential)
• FAIS Credits – full qualification (Essential)
• RE 5 qualification (Essential)
• 5 years or more short-term insurance claims and client service (financial advice) experience (Essential)
• 5 years or more portfolio management experience (Advantageous)
• Class of business certificate (Advantageous)
• Continuous Professional Development (CPD) certificate (Essential)
• Experience dealing with Brokers (Essential)
• Degree (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Click here to apply

Accountant

About Discovery VitalityLife

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

We are seeking a detail-oriented and motivated Junior Accountant to support our finance team with day-to-day accounting tasks. The ideal candidate will have a foundational understanding of accounting principles and a willingness to learn and grow within the role.

Areas of responsibility may include but not limited to:

• Assist in the preparation of monthly financial reports
• Record and reconcile financial transactions in the general ledger for all cost centres.
• Generate monthly invoices for all recharges and maintain invoice schedules
• Assets and Schedule Management – Oversee asset/software maintenance and travel schedules.
• Process accounts payable and accounts receivable
• Support month-end and year-end close processes
• Maintain accurate financial records and documentation
• Assist with audits and tax preparations
• Perform bank reconciliations and all other general ledger balances
• Manage petty cash process.
• Maintain SOP documentation, manage vacancy lists, support HC queries and monitor leave balance.
• Provide administrative support to the finance department as needed

         Personal Attributes and Skills

Behavioral competencies

• Customer Service Orientation
• Leadership & teamwork
• Negotiation skills
• Time Management
• Logistical Analysis
• Professional Communication (written, verbal/presenting and listening)
• Creativeness
• Innovation
• Stakeholder Management
• Tenacity
• Risk Management
• Conflict Resolution

         Education and Experience

• Diploma or Degree in Accounting, Finance, or related field
• 1–2 years of accounting experience (entry-level roles preferred)
• Proficiency in Microsoft Excel and accounting software (e.g., Sage, OneStream)
• Ability to work under pressure.
• Good time management.
• Strong attention to detail and organizational skills,
• Ability to think outside the box and problem solve.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

 

         Preferred Skills

 

• Familiarity with IFRS or GAAP
• Experience with financial reporting tools
• Basic understanding of tax regulations and compliance

Click here to apply

Claims Administrator

About Discovery VitalityLife

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the VitalityLife Claims Team

At VitalityLife, we are committed to providing a market-leading claims management service. Our customers are our priority and we are dedicated to supporting them when they need us the most. We are committed to ensuring that compassion and empathy are a fundamental part of the claims experience for our customers.

Key Purpose

To deal with administration and queries relating to the claims process and to communicate further requirements on claims.

Areas of responsibility may include but not limited to:

• Telephonic and written correspondence with clients, including doctors, claimant, financial advisors, solicitors etc.
• Setting up of payment of benefit or medical report payments.
• Notification to Re-assurers regarding details of the claims.
• Administration of unemployment claims for waiver of premium.
• Administration and preparation of documentation for claims.
• Referral of claim for to management, forensics, chief medical officer for input.
• Capture and report on claims statistics.

Personal Attributes and Skills

• Delivering Results and Meeting Customer Expectations
• Coping with Pressure, Setbacks and Time Keeping
• Deciding and initiating action
• Working with People
• Following Instructions and Procedures
• Relating and Networking
• Problem Solving
• Presenting and Excellent Communication Skills
• Adapting and Responding to Change
• Achieving Personal Work Goal

Education and Experience:

• Matric is essential
• 1 year client services experience within the life insurance industry is essential.
• 2 years’ prior experience within a UK Insurance environment is advantageous.
• 6 month claims administration experience is advantageous
• An intermediate understanding of long term Insurance in a UK environment
• An intermediate understanding of Microsoft Office

Click here to apply

Project Manager

Project Manager (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Bank

We’re the world’s first behavioural bank, designed with our clients in mind. We haven’t changed just one thing, we’ve changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and / or love to dazzle your clients, Discovery Bank, has a job where you can be yourself and your best in an environment that is safe and nurturing.

Job Purpose

The Project Manager (Senior) manages the delivery of multiple and strategic high quality systems projects which span over multiple business areas, ensuring that the project objectives and business requirements are met.

Areas of responsibility may include but not limited to

1. Managing the delivery of multiple high quality systems projects which span over multiple business areas, ensuring that the project objectives and business requirements are met.
2. Applying and adhering to the Project Management principles and processes and ensuring that they are effectively applied throughout the lifecycle of the project, through to project closure and operational handover.
3. Effectively resolving issues.
4. Supporting, guiding, motivating and facilitating the project teams through the project processes.
5. Identification and management of risks and opportunities.
6. Communication of project progress to management and project stakeholders.

Technical Skills and Knowledge

• Sound knowledge and understanding of Discovery systems and business environment.
• A sound knowledge of project management theory, and the key areas of project management.
• Ability to grasp concepts of a technical nature quickly, with a sound understanding of the underlying business environment.
• Ability to multi-task, managing several projects concurrently.
• The ability to understand the big picture and strategic objectives, displaying organisational sensitivity.
• The ability to take ownership and display high levels of responsibility and initiative.
• Excellent communication skills, both formal and informal.
• Ability to manage people, with strong interpersonal and relationship building skills.
• Excellent facilitation and presentation skills.
• Strong negotiation skills

Education and Experience

• A tertiary education (preferably a Degree or Diploma).
• At 8 to 10 years’ experience in managing projects in a corporate environment.
• At 8 to 10 years’ experience in managing projects in a corporate environment with experience in different types of technology related to banking systems.

Click here to apply

We wish you all the best with your applications