Betway Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Android Developer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an Android Developer you’ll be supporting the delivery of new applications and modify existing applications where applicable based on the client’s needs, covering Design, Application development and Unit or other testing. This will help us excel at delivering scalable platforms to stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:

• Design
  • They work with clients to perform a needs analysis to update and modify existing applications where applicable and develop new software applications that provide solutions to client needs.
  • They design new and innovative applications for their clients.
  • They create different codes and run the statements through the process to ensure their working.
  • The Android Developer modifies these applications as per the requirements of the organisation and the clients.
  • They test the source code, develop the source code, understand the client’s requirements, design the prototypes and implement the codes to prevent any error.
  • Where possible, reusable code is created.
  • They maintain code and write automated tests to ensure the product is of the highest quality.

• Application Development
  • The Android Developer is responsible for building and delivering scalable and low-latency services and applications for Android platforms and/or single page web applications.
  • They design prototype application(s), indicate program unit structure and information architecture.
  • They coordinate application plans with all relevant parties.
  • The Android Developer is accountable for driving the full development lifecycle of single page web applications and/or Android application (concept, design, test, release, support, etc.) within deadline.

• Unit or other testing
  • The Android Developer is accountable for testing source code and debugging code runs.
  • They run tests for the application while it is being designed, to ensure there is no issue.
  • This role is responsible for evaluating existing applications and performing updates and modifications.
  • This role is expected to analyse old applications whenever required, to find bugs in the code, and identify missing features to find a way to adjust the new features in the already designed application.
  • When they debug their applications, the Android Developer branches off the source code to make changes and then merges the code changes back into source or develops a new source code to remove the bugs.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• A minimum of 2 years relevant experience
• Relevant degree/ diploma
• Be prepared to work in a 24/7 environment
• Experience in working with agile Teams and successfully delivering agile based software projects
• Be able to work alongside Backend Development team to integrate application code into applications
• Design and build advanced applications for Android
• Kotlin
• Jetpack Compose

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Experience with Third-party libraries and API Integrations
• Familiarity with RESTful APIs
• XML/JSON
• Familiarity with Cloud Message APIs and Push Notifications
• Native App Development
• Hybrid App Development
• TFS / Git
• Full understanding of MVC
• Proven working experience in Android app development
• Strong knowledge of Android SDK and different versions of Android
• Working knowledge of mobile landscape, architecture and emerging technologies
• Translate designs and wireframes into high quality code
• Debugging
• Ability to develop Android Applications to fit all mobile devices
• Reusable, Readable code

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contribution to Medical Aid with Discovery Health.
• Contribution to Provident Fund.
• Group Risk.
• Hybrid work model.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Team Lead Fraud

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Team Lead Fraud, you’ll be supporting the delivery of a high-quality service within the Risk and Fraud function, investigating incidents of fraud, managing a team of fraud investigators, and ensuring compliance with relevant regulations and organisation policies. This will help us stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:

• People Management
  • Promote best practice and provide leadership and guidance to the team
  • Lead, manage, motivate, and develop the team of Fraud Investigators to ensure that KPIs are met
  • Responsible for effective people management in terms of development, performance onboarding, and productivity
  • Responsible for leading weekly team meetings and ensure deliverables and deadlines are met as per business priorities
  • Manage productivity and misconduct related matters, whilst focusing on team progression, growth and development
  • Ensure sufficient coverage of team members to manage the workload, including all leave allocations
  • Manage the leave of team members on the relevant system
• Upskilling
  • Provide feedback, coaching, training, and development to optimise performance of all team members
  • Work with individuals to identify training and development needs with the aim of building a high-performing team
  • Provide guidance to fraud investigators and other staff members to ensure consistent and thorough investigations of fraud allegations
• Escalation Management
  • Be available to risk and fraud teams and other departments in the organisation in relation to Fraud queries that require urgent delegation and escalation to be resolved in a timely manner
  • Ensure that operational issues are logged with IT while keeping stakeholders updated
• Risk and Fraud Management
  • Develop and implement effective anti-fraud strategies, policies, procedures, and controls
  • Monitor and investigate fraud related concerns on all markets in accordance with applicable laws and organisation policies and provide possible solutions
  • Stay abreast of any changes that may influence fraud processes and updates staff with operational changes and processes
  • Monitor and proactively seek to enhance chargeback monitoring and management solutions
• Reporting
  • Prepare comprehensive reports of findings and recommendations for improvements to internal control systems
  • Provide accurate information for routine audits and ensure that weekly and monthly reports are delivered within deadlines at a high quality to the relevant stakeholders
  • Report suspicious behaviour identified and provide assistance with the preparation of stakeholder and management reports involving data on team performance, markets and products, and fraud incidences
• Relationship Management
  • Establish and maintain effective working relationships with internal and external stakeholders to develop operational and strategic anti-fraud training programs and investigations

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Operations Excellence Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Betway Africa started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an Operations Excellence Analyst you’ll be identifying inefficiencies, driving process improvements, and enabling strategic initiatives across functions and regions.

What you’ll be doing

As part of your role, your responsibilities will include:

• Analyse business processes and operational gaps to identify inefficiencies and improvement opportunities
• Conduct root cause analysis and lead continuous improvement initiatives to reduce friction and enhance customer experience
• Map and optimise workflows to improve service delivery and operational effectiveness
• Coordinate and support strategic projects from planning through execution, ensuring timely delivery and stakeholder alignment
• Collaborate with internal teams to ensure tools and solutions are delivered according to business requirements and timelines
• Support testing phases including quality assurance, UAT, and post-implementation validation
• Track progress, manage dependencies, monitor risks, and communicate updates and changes to relevant stakeholders
• Build and maintain strong relationships with key vendors, ensuring a clear understanding of their tools and capabilities
• Understand country-specific needs and ensure correct tools, products, and processes are implemented to support local requirements and compliance
• Provide data-driven insights through transformation, visualisation, and analysis to support strategic decision-making
• Stay informed on regulatory, technological, and industry developments to maintain best-in-class practices
• Provide benchmarking analysis, trend identification, and strategic recommendations
• Collaborate with stakeholders to define and prioritize business needs and facilitate workshops to drive alignment
• Monitor and report on performance metrics and improvement outcomes
• Maintain documentation, track milestones, and manage change requests

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Experience in operations within online betting, iGaming, or other regulated digital businesses
• Strong business analysis capabilities including process mapping, requirement gathering, and identifying root causes
• Proven analytical and problem-solving skills with a process-driven mindset and continuous improvement experience
• Experience in project coordination and managing multiple initiatives across cross-functional teams, with a track record of delivering on time and within scope
• Ability to manage stakeholder relationships, drive alignment, and collaborate effectively across compliance-heavy environments
• Proficiency in data analysis, visualization, and reporting using tools such as Excel, Power BI, Microsoft Office Suite (Word, Project, PowerPoint), Jira, Confluence, and other project and data platforms to support analysis and delivery.
• Understanding of testing and QA processes including UAT and post-implementation validation
• Knowledge of regulatory frameworks and operational compliance standards, including AML, KYC, Fraud, and Responsible Gambling
• Ability to manage vendor relationships and understand technical tool capabilities
• Adaptability to support country-specific needs and ensure successful localized implementation
• Familiarity with IT systems and processes for storing, sharing, and retrieving organizational information
• Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• High attention to detail, accountability, and resilience in fast-paced, high-volume environments
• Demonstrated ability to deliver high-quality outputs and maintain effectiveness in dynamic situations
• Customer-first mindset with a strong focus on enhancing the player journey

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Risk Management Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Risk Management Analyst

Department:  Enterprise Risk Management

Reporting to: Head of Internal Controls and Risk Management

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Reporting to the Head of Internal Control and Risk Management, an exciting opportunity is available for a self-motivated individual looking to join our Enterprise Risk Management Team. Based in Johannesburg, the individual will be responsible for assisting with the administration of the enterprise risk management system and associated responsibilities relating to the duties below
 

What you’ll be doing

As part of your role, your responsibilities will include:

• Maintenance and administration of the enterprise risk management system (ERMS), including data entry where required, including tracking and updating of risk registers to ensure the quality of information on the risk management system
• Coordinating and scheduling meetings, administration and supporting the Enterprise Risk Management Team with the development of training materials to promote risk awareness
• Supporting the Enterprise Risk Management Team in the development and maintenance of risk management documentation, policies and procedures
• Maintain and organize electronic and physical files related to enterprise risk management activities, ensuring confidentiality and accessibility of information.
• Supporting various risk owners and risk champions in identifying, analyzing risk and control information and to ensure risks are appropriately managed
• Support risk and control owners in accurately documenting the control environment for accurate risk assessments
• Assisting the Risk Management Specialist with ensuring that risk management processes are appropriately enforced in line with policies and procedures and preparing the supporting files for risk committees
• Regularly review the information held on the risk management system to identify issues with quality of the information – working with the business to improve quality,maintain accuracy and completing the overdue risk assessments
• Collaborate with internal stakeholders to gather and compile risk-related information and reports and assist in the dissemination of information as required.
• Engage with the Risk Management System support for effective ERM tool operation and resolution of related requests or issues.
• Assist the team to identify future enhancements and assist in enhancing the use of enterprise risk management system including preparing risk dashboards
• Provide general administrative support to the Risk Management Specialist and larger Enterprise Risk Management Team, where required
• Support risk owners in identifying and monitoring the key risk indicators (KRIs)
• Stay up to date with risk management frameworks and recent trends, regulatory updates and industry best practices.
• Perform other duties as reasonably required to support the effective management of enterprise risks and contribute to the overall success and maturity of the risk management function

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• BCom in Internal/ External Audit (preferred), Law or related fields or Certifications in Risk Management
• 2 + years proven experience in a risk management or audit environment.
• Knowledge of enterprise risk management principles and practices.
• Proficiency in using Microsoft Office and other relevant software applications for data entry, document management, and report generation.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
• Attention to detail and accuracy in data entry and documentation, with a commitment to maintaining confidentiality and integrity of information.
• Desirable would be experience in using ERM software
• Post Graduate certification or Diploma in Risk Management
• ISO 31000 Certification

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Internal Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The role of the Internal Relationship Manager is to assist the Senior Relationship Manager and Team Leads on shift in ensuring that priority service and administrative services are provided to our Premium Customers.

What you’ll be doing

As our Internal Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Premium Customer team, but won’t be limited to, the following:

• Dedicated and prioritised Contact Centre service to all Premium Customers queries coming into any of the Contact Centre Channels
• Support the Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
• Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
• Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
• Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
• Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
• Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
• Make contact with Premium customers who abandoned in queue and assist with their queries accordingly
• Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

Partnering with the Premium Customer Team:

• Gifting: Partnering with the Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.

• Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
• Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
• Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
• Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
• Campaign execution: Understanding the tactics the Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Premium customer.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
• Ability to communicate across all levels
• Strong project management skills
• Numbers driven with strong analytical skills
• Excellent interpersonal and negotiation skills
• Must be deadline and target driven with good time management
• Ability to work under pressure and adapt well to change 
• Ability to understand and manage client expectations
• Team player who can work well under pressure
• Excellent computer literacy with high proficiency in excel
• Consistent high standard and quality of work
• Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
• Extremely detail oriented and well organized
• Excellent interpersonal and customer orientation skills
• Ability to clearly and effectively communicate
• Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
• Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
• Must have own vehicle transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Senior Internal Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Betway Africa is looking for new members to join our superclass team, focusing on cultivating and managing relationships with customers. This role is pivotal in delivering exceptional service, proactively engaging with customer, and driving customer retention. They will collaborate closely with the team to offer services, event management, and strategic initiatives. The ideal candidate will bring strong relationship management skills, a deep understanding of the sports betting industry, and a passion for delivering an extraordinary customer experience. They will thrive in a fast-paced, customer-centric environment, providing solutions and support the team.

What you’ll be doing

As our Senior Relationship Manager, you will be responsible for maintaining and enhancing long term relationships with our nominated high-end players with an objective of extracting maximum value and retention. The candidate will be responsible for maintaining, developing and increasing Betway Premium retention, activity rates, and revenue through exceptional service deliver with the aim of first contact resolution. This will be achieved through providing client support, proactive outbound calling, roadshows and eventing when required, collection and updating of player information and acquisition of new Betway Premium customers. The candidate may be required to travel locally from time to time. The candidate will need to possess strong client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Betway Premium Customer team, but won’t be limited to, the following:

• Dedicated and prioritised Contact Centre service to all Betway Premium Customers queries coming into any of the Contact Centre Channels
• Support the Betway Premium Hosts with any help they may require, which will include but is not limited to bonus calculations, comping of accounts, expediting withdrawals, prioritising deposit timeouts etc
• Manage all HVC CRM Work item queries as well as Work Items received from other departments where required and ensure feedback is provided to all involved parties
• Assist HVC Hosts, Managers and Team Leaders with overflow CRM Work Item queries to ensure overall CRM Work Items are handled within SLA
• Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required
• Assist Team Leaders and Managers with any ad-hoc teams escalations and assistance they may require whilst on shift
• Make contact with low HVC CSAT ratings and turn the customer service experienced into a positive experience
• Make contact with Betway Premium customers who abandoned in queue and assist with their queries accordingly
• Assist with any overflow service recovery tasks that the Customer Service Team Leaders may require help with

Partnering with the Betway Premium Customer Team:

• Gifting: Partnering with the Betway Premium Customer country team whom will manage the planning and delivery of appropriate gifting as deemed necessary for birthdays, specials holidays, big wins and losses or other adhoc occasions.

• Events and Roadshows: Understand effective cost or investment management regarding player selection for roadshows and events.
• Customer Value Management: Understand all profitability numbers and ratios e.g. Margin, Net win ratios, etc. and how the segment affects the overall business.
• Client Support and Out bounding: This can include relationship building e-mails; SMS, in app notifications and telephone calls and respective notes for the contacts need to be captured and reflect on internal systems is critical.
• Information management: Ensure that all player information and soft facts are captured and are up to date ensuring that details are captured on the applicable tools.
• Campaign execution: Understanding the tactics the Betway Premium Customer team use to identify, design and implement initiatives, interventions, promotions and out of the box ideas to retain lapsing or to reacquire lapsed and inactive Betway Premium customer.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• 2-3 years of experience in account management/relationship management, outstanding service delivery, event support, and proactive outreach.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation
• Ability to communicate across all levels
• Strong project management skills
• Numbers driven with strong analytical skills
• Excellent interpersonal and negotiation skills
• Must be deadline and target driven with good time management
• Ability to work under pressure and adapt well to change 
• Previous track record of dealing with Betway Premium clients
• Ability to understand and manage client expectations
• Team player who can work well under pressure
• Excellent computer literacy with high proficiency in excel
• Consistent high standard and quality of work
• Good time management skills and ability to effectively multi-task in a deadline-drive, high pressure environment
• Extremely detail oriented and well organized
• Excellent interpersonal and customer orientation skills
• Ability to clearly and effectively communicate
• Exceptional organisation skills, with the ability to manage multiple projects, prioritise effectively, and meet deadlines – all while doing so with strong attention to detail and focus on quality and excellence
• Betway Premium is a 24-hour operation therefore must be willing to work on a rotational shift basis and flexible to work overtime
• Must have own vehicle transport

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

Click here to apply

Financial Accountant

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Betway Africa is part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.

Since 2006, Betway has become ingrained on the African continent, having set down early roots in markets such as Ghana and South Africa. From there, Betway has weaved its way across the landscape, incorporating regions in East, West and Southern Africa. This growth also shows no signs of slowing, as Betway continues to be embraced by fans of sports betting in more and more African regions.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Financial Accountant, you will report into the Financial Controller and will be responsible for the accounting and reporting function of entities within the Local Silo in the Finance department. The successful candidate will be required to be highly numerate, well organised; deadline driven and have the ability to improve processes. Attention to detail and accuracy is non-negotiable.

What you’ll be doing

• Monthly management reports   
• Posting of invoices, accruals and prepayments  
• Prepare the expense analysis, marketing analysis, prepayments and accruals & foreign exchange schedules  
• Analysis of expenses ensuring all expenses have been categorized and allocated correctly  
• Prepare internal (intercompany & intergroup) billing, including invoicing & reconciliations  
• Matching of open items on a weekly basis  
• Run FX in Navision & prepare FX reconciliations  
• Proactively resolve any queries raised  
• Preparation of monthly income statement and balance sheet reconciliations   
• Preparation of all fixed asset recons & review the fixed asset register ensuring that assets are captured and depreciated in line with fixed asset policies, scrapping old assets and revisiting estimated useful lives.  
• Run depreciation & amortisation  
• Capitalization of internally generated intangible assets 

• Reporting 
• Prepare monthly consulting, legal & audit fee schedules  
• Prepare marketing analysis  
• Prepare necessary commentary for month end and quarter end reporting and Flux Analysis for both Income statement and Balance sheet  
• Prepare monthly Income statement files, including commentaries per expense type and brand.  
• Assist with the procurement section of BBBEE reporting  
• Prepare and sign off on all reconciliations  
• Prepare and sign off on all SOX control evidence, reconciliations, and templates 

• Operations  
• Reconciliation and posting of Corporate Card expenditure  
• Ensure accurate capturing and posting of all VAT entries  
• Ensure all contractual relationships up to date 

• Treasury & Cashflow   
• Prepare all intercompany & inter-group accounts payment packs and ensure balances confirmed monthly ▪ Ensure all customers are collected & vendors settled  
• Prepare and comment on all aging reports & open items  
• Communicate cash requirements with Financial Controller  
• First review of all payment packs for local & foreign payments  
• First review of all payments on Electronic banking platforms 

• Audits   
• Preparation and review of internal and external audit files  
• Consult with the statutory team to ensure all queries resolved timeously 

• Team Leadership  
• Co-ordinate functions in the team to ensure that all team members are working effectively and able to deliver reporting on time  
• Ensure best business practice is embedded across all processes and functions  
• Ensure team key deliverables are met on time and accurately.  
• Provide guidance, mentoring and support to direct report to ensure the team is working efficiently and coherently  
• Manage all stakeholder expectations appropriately and communicate any potential problems

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• B.Com Finance Degree or similar.  
• 2 -3 years accounting experience.  
• Proficient in Microsoft Excel  
• Demonstrates consistent behavior aligned to the organizational culture
• Microsoft Navision  
• IBM Cognos  
• Completed SAICA articles  
• SOX experience 
• Strong analytical and problem-solving skills with a keen attention to detail and financially astute approach to work
• Ability to multi-task and work under pressure.
• Strong communication skills, both verbal and written
• Must be able to use initiative and be proactive.
• Accuracy and reliability with a high level of attention to detail.
• Ability to plan and execute tasks with a strong sense of accountability
• Ability to work collaboratively in a team environment and effectively and efficiently prioritize tasks
• Ability to work under pressure and adapt well to change 

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway, including: 

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contributions towards Medical aid and Vitality, Provident Fund and Group Life cover.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Senior Manager Internal Audit

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

People Management

The Internal Audit Manager is responsible for leading the Internal Audit department to plan, schedule and execute Internal audits. The focus is on ensuring best practice, developing and optimising the team and creating a positive and productive work environment. Together with the Internal Audit team, this role champions Internal Audit as an objective, independent and vital business partner.

Strategy

The Internal Audit Manager is accountable for developing the Strategic Audit Plan and annual operational audit plan for review and approval by senior management. This role reviews and adjusts the audit plan, as needed, to adapt to changes in the business, risks, systems, and controls.

Risk Management

This role performs risk assessments on key business activities.  The Internal Audit Manager assesses how well risk management processes are working and makes changes where necessary. They assume the undertaking special projects and investigations as required and carry it out until completion.

Procedures and Controls

The Internal Audit Manager is responsible for the development of procedures for testing. They review the effectiveness of internal controls and implement more suitable variations when needed.

Implementation of audit recommendations

This role is responsible for agreeing recommendations, in conjunction with management, to make improvements to operations. The Internal Audit Manager manages the tracking of issues and actions arising from internal audit work. They also assess and monitor management’s progress in implementing agreed upon actions.

Reporting

The Internal Audit Manager will also be responsible for discussing the audit findings and the drafting of the audit reports to senior management. This includes identifying associated risks and proposing recommendations. This role reviews the adequacy of internal controls and management reporting systems.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Market Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

• Market Management
• Provide strategic guidance. 
• Improve customer experience through strategic insights. 
• Establish key strategic initiatives and drive implementation. 
• Create focus within Osiris by engaging and coordinating with all stakeholders across the business. 
• Strategic investigation into all business processors across all divisions with the intentions of fixing shortfalls and optimising processes 
• Point of contact for in country teams & communication of developments within the business. 
• Creating Country Management accountability for their P&L 
• Interrogate business data to inform great decision making.  

• Marketing 
• Assist in the development of the Brand/Marketing Positioning Strategies 
• Develop and implement interventions for acquiring, retaining & growing the customer base. 
• Working with in country teams and/or the Johannesburg Marketing team to identify and investigate any new marketing activities and work with Marketing to follow up on any agreed upon initiatives until completion. 

• Market Intelligence 
• Capture Intelligence – lead our regional competitive and business intelligence processes and track our competitors’ key moves in the region. 
• Generate Insights – use competitive intel & insights to help lay the foundation for and influence our strategy across the business.  
• Ongoing analysis of current and upcoming countries as stipulated to identify strategic launch plans as well as inefficiencies, improvements and opportunities as required. 
• Understanding the general and industry specific marketing landscape 
• Focus groups with customers. 

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Outbound Customer Service Team Lead – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Outbound Customer Service Team Lead – Betway Premium

Department:  Betway Premium

Reporting to: Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The Team Lead will be responsible for working with the Manager, as well as the Training and Quality Assurance teams, ensuring that the requirements of each shift are met. This role focuses on establishing a constructive relationship with both internal and external clients, helping us excel at delivering the best customer experience and staying ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

The role of the Team Lead is to assist the Manager in creating a 360-degree service environment for our Premium customers, ensuring that we offer world-class service and quality via all Outbound Platforms.

Team Lead responsibility:

• Direct Line Management of the Betway Premium Outbound Relationship Managers:
  • Responsible for the day-to-day management of all Relationship Managers in your team, including shift schedules, attendance, etc.
  • Attend to the growth and development needs of your team.
  • Actively manage performance.
  • Ensure disciplinary matters are escalated and attended to within your team.
  • Ensure that the team’s absences are logged and overtime submissions are processed.

• Coaching:
  • Assist the Manager in ensuring that the team provides world-class customer experience to all customers within our Outbound environments.
  • Identify and acknowledge deficiencies found with Relationship Managers contacts from escalated queries and trends picked up.
  • Conduct coaching with respective Relationship Managers in line with Quality Management processes, followed by formalized tracking forms to measure improvements.

• Alert/Monitoring/Supervisory Function:
  • Monitor Relationship Managers’ availability and occupancy in line with overall targets and performance requirements.

• Development Focus:
  • Collaborate with the Manager in the setup, implementation, and management of Outbound channels and customer experience strategies.
  • Stay up-to-date with digital technology trends to assist the Manager in identifying technology that can further improve our overall service offering.
  • Offer an active platform to all Relationship Managers to communicate any issues and/or complaints that may affect our service offering or the business as a whole.
  • Actively listen to customer feedback, understand potential pain points, and ensure these pain points are addressed in the Voice of the Customer Steering Committee.
  • Provide insights for inclusion in all relevant reporting to senior management.
  • Identify skills development and succession opportunities for all Relationship Managers.
• Productivity Management:
  • Monitor and handle all internal query escalations via CRM.
  • Ensure that all Relationship Managers on shift are meeting the desired targets and proactively work with Relationship Managers on shift not meeting the per hour interactions requirements.
  • Assist with live escalated queries from Relationship Managers via email or MS Teams platform.

• Service Recovery:
  • Identify trends, product issues, and process gaps that may negatively impact a customer’s experience.
  • Provide insights to management to formulate standard operating procedures to drive continuous CX improvements.
  • Conduct coaching and interact with the Relationship Managers to address shortfalls that will improve a customer’s overall experience.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum of 3-5 years’ experience in a Customer Service, Contact Centre or Outbound Sales role.
• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Strong sales ability.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Proficient in campaign management and achieving targets.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Experience in developing and executing customer retention strategies.
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint).
• Ability to use pivot tables and work with advanced statistical databases and methods.
• Operating hours are on a shift basis from 7am to 6pm Monday to Friday and afterhours work maybe required including weekends.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

 Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

Click here to apply

Outbound Relationship Manager – Betway Premium

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title:  ​ Outbound Relationship Manager – Betway Premium

Department: Betway Premium

Reporting to: Team Leader

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. Every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As our Outbound Relationship Manager, you will be responsible for maintaining and enhancing long-term relationships with our nominated high-end players with an objective of extracting maximum value and retention. alternatives to existing processes.

What you’ll be doing

As our Outbound Relationship Manager, you will be responsible will be responsible for maintaining, developing and increasing Premium acquisitions, retention, activity rates, and revenue through exceptional service deliver. This will be achieved through providing proactive client support, proactive outbound calling and eventing when required, collection and updating of player information and acquisition of new Premium customers. The candidate will need to possess strong sales and client relationship skills. They will also be technically minded, and be familiar with CRM best practices. An inquiring mind is needed in order to be able to creatively solve challenges and propose new and fresh alternatives to existing processes.

As part of your role, your responsibilities will include partnering with the Relationship Manager Host team, but won’t be limited to, the following:

• Provide Dedicated Customer Service: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.
• Manage CRM Work Items: Handle all Premium CRM work item queries and those received from other departments, ensuring timely feedback to all parties involved.
• Handle Escalations: Assist Team Leaders and Managers with any ad-hoc team escalations and provide support as needed.
• Support Service Recovery: Help with any overflow service recovery tasks as required by the Service Leaders.
• Business Development: Proactively reach out to existing Premium customers to provide product information and services to ensure retention.\
• Growth: Proactively reach out to potential Premium customers.
• Client Support: Provide exceptional service to Premium customers with the aim of ensuring first contact resolution and maintaining high satisfaction levels.
• Event Coordination: Organise and participate in roadshows and events to engage with Premium customers, when required as this is not a primary role.
• Information Management: Collect and update player information, ensuring all details are accurately captured in the CRM system.
• Targeted Campaign Execution: Design and implement initiatives, promotions, and out-of-the-box ideas to retain lapsing or reacquire lapsed and inactive Premium customers.
• Feedback Loop: Act as the end-to-end feedback loop to customers on any CRM Work Items where feedback is required.
• Team Collaboration: Assist Team Leaders and Managers with any ad-hoc team escalations and assistance they may require whilst on shift.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A degree (BCom or equivalent) is essential.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Strong sales ability.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• Strong project management skills.
• Numbers-driven with strong analytical skills.
• Excellent interpersonal and negotiation skills.
• Must be deadline and target-driven with good time management.
• Ability to work under pressure and adapt well to change.
• Ability to understand and manage client expectations.
• Team player who can work well under pressure.
• Excellent computer literacy with high proficiency in Excel.
• Consistent high standard and quality of work.
• Good time management skills and ability to effectively multi-task in a deadline-driven, high-pressure environment.
• Extremely detail-oriented and well-organized.
• Excellent interpersonal and customer orientation skills.
• Ability to clearly and effectively communicate.
• Exceptional organization skills, with the ability to manage multiple projects, prioritize effectively, and meet deadlines – all while maintaining strong attention to detail and focus on quality and excellence.
• Operating hours are on a shift basis from 7am to 6pm Monday to Friday and afterhours work maybe required including weekends.
• Must have own vehicle transport.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
• Team player with self-starting capabilities who can work in groups or alone to drive results

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway Africa and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

Click here to apply

Senior Software Developer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Software Developer, you’ll be supporting the delivery of the best technology solutions for any business challenge, covering our security, networking and system support across all our regions. This will help us excel at digitally enabling the business to stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:

• The Software Developer confers with their stakeholders to analyze user requirements and convert requirements to design documents. They design architectures, including the software, hardware, and communications, to support the total requirements, as well as to provide for present and future cross-functional requirements and interfaces.

• The Software Developer develops high-level system design diagrams for program design, coding, testing, debugging and documentation. They also develop and implement moderate to complex web applications on one or more platforms. They design, develop and test software, including Software Applications, Web Sites, Data Communication Processes and User Interfaces. This role is responsible for writing programming code and the development of CI/CD pipelines in alignment with DevOps standards. 

• The Software Developer is accountable for assigning tasks to junior developers such as coding, testing, debugging, and analytics. This role is expected to mentor junior software developers with technical guidance on programming techniques, design patterns and software development best practices.

• The Software Developer assists with code reviews, aids with implementation of best practices, coding standards and relevant methodologies. The Software Developer interacts with project management to plan project schedules and technical direction.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• .NET 5 and above developing Web APIs, Worker Services (3+ years’ experience)
• C# 8 and above (4+ years’ experience)
• Elasticsearch (1+ years’ experience)
• MS SQL Server (Essential) using EF Core, Dapper
• Message Queues (RabbitMQ, Kafka, Azure Service Bus)
• Azure DevOps (Repos, Pipelines, Releases)
• Frontend Frameworks (One of the following Angular, React, Vue)
• In-Memory & Distributed Caching (MS SQL, Redis)
• Development Experience in Microservices
• Unit Testing

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Contribution to Medical Aid with Discovery Health.
• Contribution to Provident Fund.
• Group Risk.
• Hybrid work model.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 22 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

Click here to apply

Social Media Customer Care Agent

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title:  ​Social Media Customer Care Agent

Department: Contact Centre

Reporting to: Contact Centre Coach

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Contact Centre Agent, you’ll be supporting the delivery of high-quality service to our clients.  This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Providing world class customer care to all prospective clients within our social media environments.
• Managing all social media channels in line with the departmental strategy and social media requirements and guidelines.
• Creating and suggesting exciting and relevant content that increases brand awareness within customers.
• Create content relevant to identified business persona
• Enhancing / improving the experience and relationships with our sports betters / punters by actively listening within the business SM space so as to offer insights on improving customer needs and experience
• Focus on driving positive customer sentiment and highlight possible developmental areas for improvement
• Liaising with Senior Agents / Floor Managers to convey/highlight any issues and/or complaints that may affect the business as a whole, our betters and internal clients/stakeholders negatively
• Monitoring internal systems and informing the Floor Manager/supervisor on duty if these are not operating, or responding, correctly.
• Correctly and diligently follow all requirements and company policies and procedures relating to the capturing of all communication with our sports betters as well as following proper escalation process to other departments should the need arise.
• Has a high regard for self-improvement through ensuring up skilling and training is requested when the need arises
• Consistently lives the values of the brand and business at all times.
• Performs other assigned duties as requested that are in line with a sports related customer service environment

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Good understanding of the different platforms such as Facebook, Instagram, YouTube and Twitter
• Minimum of 2 years’ experience in a Customer Service/ Contact Centre role
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

Click here to apply

Quality Assessor

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Quality Assessor

Department: Contact Centre

Reporting to: Customer Service Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

• Participate in design of contact monitoring formats and quality standards to ensure business compliance and customer satisfaction
• Perform contact monitoring and provide trend data to the Management team.
• Use quality monitoring data management system/s to compile and track performance at team and individual level.
• Perform and monitor customer care responses to our customers on all our contact mediums: call, chat, email, social media and Whatsapp.
• Participate in customer listening programs to identify customer needs and expectations.
• Provide insight on behaviours, patterns and quality compliance levels to the management team and individuals.
• Coordinate and facilitate contact calibration sessions for contact center staff.
• Provide feedback to contact center staff and team managers.
• Prepare and analyse internal and external quality reports for management staff review.
• Review areas of concern identified and compile training and coaching material/sessions to adequately address concerns.
• Compile and distribute weekly/monthly knowledge tests based on:
  • Areas of concern noted through contact monitoring and evaluation
  • Changes in process and compliance requirements
  • Updates on promotions or terms and conditions

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 2 years’ experience in the customer service space;
• Minimum 1 year experience in quality assurance;
• Diploma/Degree is essential
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Click here to apply

Contact Centre System Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Job title: Contact Centre System Analyst

Department: Contact Centre

Reporting to: Customer Service Manager

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

This will help us excel at delivering the best customer experience to stay ahead of the game.

What you’ll be doing

As part of your role, your responsibilities will include:

Participate in design of contact monitoring formats and quality standards to ensure Customer Engagement Monitoring and Insights

• Monitor customer engagement and analyze volume drivers to identify pain points, providing actionable insights for improvement to the Customer Service Solutions Manager (CSSM) and Customer Management (CM) team.
• Collaborate with the, CSSM, CM Team and Support personnel to identify Voice of the Customer (VOC) and Voice of the Internal Customer (VOIC) initiatives, offering insights and recommendations that can be implemented to enhance customer experience, in the sport and casino sectors.
• Implement and monitor active listening / tagging / reporting tools in Social Media (SM) and Social Media Customer Care (SMCC) and CXM environments to understand and improve customer needs.

Library and Social-Bot Administration

• Conduct a comprehensive review of the Sprout Library to ensure all content remains relevant for assisting customers, while ensuring consistency through collaboration with QA and coaching teams.
• Oversee the mapping of the library for efficient access by all agents, while continuously assessing bot capabilities to reduce volume and address trending customer queries through effective bot building and maintenance.

Livechat AI-Chatbot Design and Implementation

• Requirement Gathering and Analysis: Collaborate with stakeholders to align customer service goals with chatbot functionality, analysing existing processes for optimization.
• Design and Development: Create and update conversation flows to ensure seamless user interactions, focusing on chatbot architecture enhancements.
• User Experience (UX) Design: Develop an intuitive user interface, conduct usability testing, and implement feedback for continuous UX improvement.
• Testing and Quality Assurance: Rigorous testing to identify bugs, employ A/B testing for optimization, and validate performance and usability metrics.
• Monitoring & Reporting: Establish monitoring tools to track interactions, analyze user data for improvement opportunities, and report findings to stakeholders.
• Training and Optimization: Regular updates to the chatbot’s knowledge base, algorithm optimization based on user interactions, and implement feedback loops for ongoing accuracy.
• Documentation: Maintain comprehensive documentation of the chatbot’s architecture, features, and guidelines, along with customer-facing FAQs.
• Ongoing Support and Maintenance: Provide user support for any technical issues, fix bugs, and engage users for feedback to enhance chatbot capabilities.
• Stakeholder Communication: Update relevant stakeholders on progress and challenges and conduct training for customer service representatives on effective chatbot utilization.
• Trend Analysis and Adaptation: Stay informed about AI and chatbot advancements, adapting capabilities to meet evolving customer needs and industry standards.

Digital Presence and Development Coordination

• Collaborate with the Customer Care Manager (CCM), CSSM and Floor Managers to ensure brand consistency across CXM, CS, Social Support and Social Media Marketing (SMM) initiatives, while remaining abreast of digital technology trends to identify tools that can improve communication and implementation processes.
• Assist the CCM in compiling insights for reporting to senior management and participate in ad hoc tasks related to the social media ecosystem.

Liaison and Coaching Support

• Serve as an information hub for coaches, providing insights from review analyses to enhance agent coaching practices.
• Deliver educational content, including engaging text, images, and videos related to volume drivers for internal and external social media communication to boost brand awareness and positive customer sentiment.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Minimum 4 years’ experience in the customer service environment;
• Minimum 1-3 year experience in system development with a focus on process improvement
• Bachelors degree or equivalent in Administration, Information technology or related field
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situation.

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
• Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:  

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Click here to apply

We wish you all the best with your applications