Netcare Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Campus Based Academic Staff

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

OPERATIONAL EXCELLENCE

Business objective alignment

• Understand and ensure that education objectives are aligned to the Netcare values, Netcare nursing objectives, professional codes of conduct and legislative requirements, when making decisions and taking action.
• Ensure competence in the execution of all policies, procedures and standard operating procedures (SOP’s).

Research activities

• Utilise evidence based practice in both theoretical and clinical education.
• Active involvement in research activities to discover and create new knowledge about products, processes, and services. Appropriate application of knowledge to create new and improved products, processes, and services that meet the Netcare and FNAH needs and priorities.    
• Be involved in research activities inclusive of journal clubs, quality cycles and research on campus for the minimum hours as per the Balanced Score Card (BSC).
• Support students with the completion of their research based assignments inclusive of the dissemination of the evidence to the rest of the student bodies and the hospital staff members.

Brand value delivery

• Living the Netcare and Netcare Education brand (vision, mission and philosophy) and aligning documentation, services, day to day activities and customer interactions with overall brand value propositions through the consistent delivery of brand promise through culture, systems, attitudes and employee relationships.
• Promote the Netcare values and the Netcare Way with the students through formal education, training and role-modelling.
• Promote ethical values through formal education, training, continuous integration and role-modelling.

Academic related projects

• Plan, organise and actively participate in the FNAH and campus processes and academic related projects as delegated by the HOD/Campus Manager/Head and/or Academic Head.

GROWING WITH PASSIONATE PEOPLE

Coaching

• Provide timely guidance and feedback to help strengthen skill areas and leverage potential.
• Orientates and mentors junior academic staff members.
• Establish, prioritize and coordinate tasks and courses of action for self, and others to ensure that work is completed efficiently in a systematized manner.

Teamwork

• Develop collaborative relationships to help accomplish campus and FNAH strategic objectives.
• Actively participate as a member of the campus/academic and FNAH teams to achieve the strategic objectives.

Personal growth and development

• Active involvement in own professional development to maintain  and improve educational, technical and professional nursing skills
• Create and maintain a positive environment where diversity is embraced so that all can reach their full potential and maximize their contributions.

Stakeholder relationship management

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.

BEST AND SAFEST PRACTICE

Learning and Teaching facilitation

• Facilitate the learning process by understanding, applying and maintaining evidence based adult and student centred learning methodologies, presentation techniques and course content to ensure that students acquire skills to a quality and standard in line with FNAH curriculum requirements utilising a constructivist approach.
• Provide evidence of planning and preparation of all education activities. Reflect on the planning, preparation, implementation and evaluation of education activities.
• Plan and implement timely assessment of student progress through the application of a variety of student evaluation techniques. Reflect on the assessment methodologies utilised for efficacy, the support of learning and compliance to the principles of assessment.
• Prepare for, and implement Academic Performance Standard Review (APSR) meetings with students as per the annual planner to improve student performance, identify problems and plan for effective resolution of any problems arising from the meetings.
• Develop and implement strategies to improve the throughput and pass rate of student groups.
• Plan and support the development of student skills and capabilities by closely monitoring progress on assignments and assessments against performance targets.
• Understand, apply and leverage IT (Word, Excel, and PowerPoint, internet, e-mail, searching online data bases) and technology systems, and online education tools and/or equipment to facilitate and reinforce the learning process.
• Clearly convey information and ideas through a variety of media in a way that engages people and helps them to understand and retain messages.
• Provide and keep record of academic support to the students utilising evidence based methodologies, and evaluate the effectiveness thereof with the students.
• Participate in the maintenance and stock control of the Skills Development Laboratory.
• Maintain student academic records utilising the Netcare Education Management Information System (NEMIS) to ensure compliance with policies, procedures, SOP’s, regulations and legislation.

Quality orientation

• Conduct and participate in quality assurance activities (e.g. validation, accreditation, campus audit, BSC, Quality cycles, programme evaluation) and risk management at the campus and the hospitals.
• Ensure awareness of conditions that affect employee and student safety and Occupational Health and Safety regulations.
• Focus on the development of evidence based theoretical and clinical learning and teaching processes.
• Compliance with all relevant accreditation and legislative requirements, International Standards Organisation (ISO) standards, policies, procedures and SOP’s.
• Ensure compliance with the standards for clinical accompaniment, self-development and clinical update in the BSC.
• Attend and participate in campus academic empowerment and quality development sessions.
• Develop and maintain a reflective Portfolio of Evidence (POE) of all activities and growth in both work and personal life.
• Active participation in regional forums and driving evidenced based practice in the forums.
• Liaise monthly with administrative staff to discuss student movement.
• Actively promote the development and use of the academic resources.
• Promote life-long learning.

Community Involvement

• Plan, implement and participate in the local and FNAH community engagement programmes.
• Evaluate the success of the community engagement programme.

EDUCATION

Required

• Registration with the South African Nursing Council (SANC) as a Registered Nurse Registered Nurse and Midwife with a minimum of five years’ experience.
• A formal Education and Clinical Specialty Qualification.
• A minimum of a Bachelor’s Degree. 
• A Master’s Degree in Nursing / Commitment to commence further studies towards achieving a Master’s Degree within 2 (two) years of commencement of employment at Netcare Education and to complete qualification within the prescribed academic period.
• A qualification at least one NQF level higher than the programme the Nurse Educator is facilitating.
• Intermediate to Advanced computer and digital literacy, proficiency in the following Microsoft Office Suite programmes – Excel, Word, PowerPoint, searching data bases, e-mail, and internet.
• Own transport and driver’s license.
• Previous experience in an academic environment.

Preferred

• A Master’s degree in a Clinical Specialty/ Education will be advantageous.
• Assessor unit standard successfully completed and registered with SANC.
• Moderator unit standard to be successfully completed and registered with SANC within the first year of employment.

WORK EXPERIENCE

Required

• Facilitation of teaching, learning and assessment knowledge and skills in a theoretical and/or clinical environment for a minimum of 2 (two) years.
• Research literacy.
• Minimum five (5) years working experience as a RN.

KNOWLEDGE

Required

• Proficient understanding and application of legislative and other external forces impacting the general and nursing education.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

Occupational Health Practitioner

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Click here to apply

Receptionist (main/casualty/radiotherapy)

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Greeting Patients & Visitors:

• Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
• Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
• Assist patients and visitors with general information about hospital services, locations, and procedures.

Patient admissions and data quality

• Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
• Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
• Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
• Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
• Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
• Verification and validation of the information received in the admission of the patient.
• With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
• Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
• Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
• Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
• Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
• Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

Financial Risk Management and adhering to Standard Operating Procedures

• Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
• Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
• Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
• Management of the petty cash float when required.
• Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).
• Verify Patient Information:
  • Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.
  • Ensure that all required identification documents (e.g., ID card, medical aid card, letter of guarantee etc.) are provided and verified.
• Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
• Ensure relevant authorisations are obtained for medical aid patients.
• Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital’s standard operating procedures.
• Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
• Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.

General Inquiries and query resolution, Answering calls and telephone etiquette

• Answer phone calls in a professional manner, provide information, transfer calls to relevant departments, and address general inquiries.
• Assist with patient information and help direct inquiries regarding services, procedures, and locations.
• Address patient inquiries or concerns via phone and provide helpful information or referrals.
• Attending to general walk in inquiries and assisting in the resolution thereof in a professional manner
• Assist with any ad-hoc duties assigned by Reception Management.
• Maintain and sustain effective working relationships with all internal and external stakeholders.
• Attend to patients / customers / visitors both telephonically and in person in a professional manner.
  • Answer extensions within three rings, by identifying the company and yourself in a friendly and professional manner.
  • Accurately record messages in the appropriate message book and ensure that the messages are delivered.
    • Transfer all calls immediately and correctly.
    • Screening telephone calls or transferring them to other members of staff, doctors etc.
• Handling of basic enquiries from patients.
• General tasks:
  • Maintain administrative records to the system and report statistics when required or requested by managment.
  • Performs general administration duties from time to time.
• Participate in monthly team meetings to discuss issues and give feedback.
• Ensure communication to the line manager should the staff member be absent/late for work for whatever reason, as per HR policies.
• Providing constant feedback to patients being admitted on their admission status.

Maintaining Reception Area:

• General tasks including, but not limited to:
  • Responsible for the preparation of the reception area for each working day and have all front desk activities fully operation at the start of business hours.
  • Ensure the reception area is clean, organized, and stocked with necessary materials (marketing brochures, water in dispensers where applicable etc.).
  • Monitor the waiting area and keep patients informed of any delays.
  • Maintain a professional and welcoming environment.
  • Performs general administration duties from time to time.
  • Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate Netcare uniform in compliance with the uniform policy.

Confidentiality and Privacy

• Protect patient privacy and comply with all privacy regulations.
• Ensure that all sensitive information is managed confidentially and securely.

Policies and Standard Operating Procedures

• Awareness of all relevant policies and standard operating procedures
• Adherence to all these policies and standard operating procedures
• Adherence to internal control frameworks and quality standards
• Reporting of any known transgression to these policies and standard operating procedures to your line manager

Implementing digitisation, and data solutions for the benefit of our business and patients.

• CareOn adoption of electronic patient records
• Online admissions

TRANSFORMATION OF OUR SOCIETY

Stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.

Teamwork

• Actively participate as a member of a team to achieve goals
• Personal and professional development
• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Essential

• Grade 12 or equivalent NQF Level 4 Qualification.
• Computer proficiency

WORK EXPERIENCE

Preferred

• Previous experience in a hospital environment.
• SAP ISH Experience
• Experience in a customer service role (preferred)

KNOWLEDGE

Essential

• Competency in data entry, verbal communication, and customer service.
• Exceptional Interpersonal communication skills

Preferred

• Knowledge of medical aid scale of benefits

Click here to apply

Pharmacy Stock Controller

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Stock Control administration • Measure and evaluate stock levels throughout the hospital to maintain stock levels and to ensure the ordering of additional stock if necessary. • Support the Pharmacy Manager and Stock Coordinator (where applicable) with all inventory management processes within the hospital. • Control the physical movement of inventory throughout the hospital and ensure that ward inventory levels are maintained to ensure a high level of service delivery. • Develop a clear identification system for inventory within various storage locations. • Manage inventory write-offs and losses throughout the hospital. • Maintain the required inventory key performance indicators (KPI’s). • Maintain quality of stock: eliminating excess and slow moving stock by constant communication with doctors, nursing staff, pharmacy and other stock controllers in the group; and adhering to Green Procurement stock principles. • Manage all aspects of the replenishment system between pharmacy, wards, units and theatre. • Coordinate all queries regarding daily replenishment and update material requirement planning (MRP) levels as and when required. • Investigate and provide explanations for variances (over and under recovery). • Rotate stock using the first in first out (FIFO) system. • Control and manage consumable costs for wards and theatres. • Ensure all link codes and error logs are up to date to support Mobil and Mobit billings. • Maintain material requirement planning (MRP) work allocation rosters for Stock Clerks throughout the hospital. • Ensure medical device formulary standardisation. • Manage supplier back order issues for all wards, theatre and pharmacy as well as all aspects of consignment stock. • Attend to product complaints and conduct product trials in the wards and theatres. • Ensure the bill of materials (BOMS) are updated on the SAP system on regular basis. • Supervise the packing of stock in preparation for theatre cases. • Implement Surgical Standardisation Processes in the ward. • Establish and manage the consignment stock system in the wards/theatres/units according to the Netcare stock Management policy. • Manage supplier returns and credits Stock take • Conduct cyclical and full rotational counts in pharmacy, wards and theatre. • Ensure that pre and post stock take preparations are adhered to. Risk, compliance and reporting • Adhere to pharmacy standard operating procedures to ensure compliant, improved controls and sound processes. • Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy. • Ensure that the following reports are completed which include but are not limited to: – Open purchase orders – Negative stock report – Slow moving stock report – Dead stock report – Discontinued stock report – Unbinned list. • Analyse all key performance indicator (KPI) reports and track changes. • Ensure that the stock management extra care program tasks are adhered to and signed off Administration • Assist with any ad hoc duties assigned by the Pharmacy Manager or Stock Coordinator. • Ensure that general office administration is attended to, to ensure job efficiency including but not limited to filing, printing, faxing and other general administration queries. • Handle all routine administration queries and work requests that may not be included in this role profile and resolves these efficiently and effectively within the required turnaround times. • Ensure Green Procurement principles are implemented and enforced throughout the hospital. • Attend monthly meetings and training requirements scheduled by the Pharmacy manager or Stock Coordinator. • In the absence of the Stock Coordinator complete the Kronos capturing for Stock Learners and Stock Clerks where applicable. • In the absence of a Stock Coordinator train nursing employees on inventory policies and procedures. • Monthly shift rosters for the stock employees • Netcare formulary management, implementation and rollout • Management of CKS Error Log • Coordination, implementation, rollout and maintenance of BOM’s • Ensure Mobit and Mobil errors are resolved timeously • Managing Open Purchase Orders report • Management of stock in the various storage locations • Stock controllers to take on duties in theatre, Pharmacy, wards and stores in the absence of any staff member • Perform Hospital Stores duties as and when required • Manage stock days in all storage locations • Assist with formulary and standardisations • Perform internal Orderwise, OrderCo and stores orders and requisitions People Management • Supervising and managing the ward stock clerks/controllers • Coordinate and manage the hospital stores department TRANSFORMATION OF OUR SOCIETY Personal and professional development • Active involvement in own professional development to maintain a satisfactory level of skill and knowledge. • Stay abreast of inventory changes and ensure implementation thereof. Build and maintain stakeholder relationships • Actively participate as a member of a team to achieve goals and does not function independently. • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. • Establish and service relationships with all internal and external stakeholders, including management and colleagues to improve service delivery. • Demonstrate personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments. • Establish and consolidate good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas. SKILLS PROFILE EDUCATION Essential • Grade 12 or equivalent NQF 4 certificate. • Basic stores and stock control certificate (BSSC) • Principles of production and inventory management (PPIM) Preferable • SAP Knowledge advantageous • Basic stores and stock control certificate (BSSC) • Principles of production and inventory management (PPIM) WORK EXPERIENCE Preferred • Previous experience in stock management. • Knowledge and experience of a pharmaceutical stock control system. KNOWLEDGE Preferred • An intermediate level of Computer Literacy and proficiency in MS Office applications. • Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems). • Demonstrates excellent organisational skills: organised and structured with an exceptional attention to detail. • Multi-tasking ability and the ability to handle stressful situations and difficult stakeholders (internal and external) appropriately. • Previous supervisory skills is advantageous • Previous stock controller experience is advantageous • Knowledge and working experience of the pharmaceutical stock control system. PHYSICAL REQUIREMENTS In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation. WORKING CONDITIONS • Professional flexibility in working hours while supporting daily business operations which may include weekends. • Will interact with internal and external customers through several different means.

Click here to apply

Quality Governance Manager

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Quality Governance and Compliance:

• Develop and maintain quality policies, procedures, and guidelines that promote a culture of quality and safety.
• Ensure consistent implementation of quality governance framework across different divisions within the Group.
• Monitor and assess the impact of quality governance initiatives, measuring performance against established objectives.
• Conduct ongoing evaluation and review of quality governance initiatives to ensure they meet intended objectives and identify opportunities for enhancement.
• Develop and a quality improvement methodology for the Group, to drive continuous improvement and quality excellence.
• Drive compliance with relevant regulatory requirements, industry standards, and organisational policies.
• Develop, implement, and maintain a quality management system that meets the requirements of ISO 9001/7101 and OHSC regulations.
• Provide awareness and training to management teams and staff on quality management systems and governance principles, policies, and procedures.
• Contribute to the development and submission of monthly SHEQ reports, as well as periodic reporting to the COC Board Sub-committee and Senior Leadership, ensuring timely and accurate reporting on quality governance metrics and initiatives.

Audit and Risk Management/Quality Assurance:

• Develop and manage audit and quality review schedules to ensure compliance with quality standards, business and regulatory requirements.
• Coordinate and conduct audits/quality reviews to ensure compliance with quality standards and regulatory requirements.
• Develop and assist different divisions to develop risk-based audit tools to identify and assess quality or business-related risks.
• Analyze audit findings and drive implementation of corrective actions to address non-conformities.
• Ensure corrective action plans are developed for all audit findings and non-conformities.
• Track and monitor the implementation and effectiveness of corrective action plans.

Incident Investigation and Analysis:

• Develop and maintain standardized root cause analysis (RCA) tools and methodologies.
• Provide training and support to staff on RCA methodologies and tools.
• Participate in RCA investigations for quality-related incidents, near misses, audit findings, and sentinel events.
• Identify root causes of quality-related issues and develop effective corrective actions to prevent recurrence.
• Collaborate with relevant stakeholders to implement and track corrective actions.

Data Analytics and Reporting:

• Collaborate with the Data Analytics Manager to leverage data insights and trends to inform quality decisions and drive improvement initiatives.
• Work with the Data Analytics Manager to develop and implement data-driven solutions to quality-related challenges.
• Prepare and submit regular reports to senior management on quality governance initiatives, audit findings, and RCA outcomes.
• Develop and maintain dashboards and metrics to track quality performance and progress

Build and maintain stakeholder relationships:

• Work closely with other Divisional Quality Managers to ensure alignment and consistency in quality governance practices across the Group.
• Collaborate with other members of the Group SHEQ team to ensure alignment and integration of quality governance with safety, health, and environmental initiatives.
• Develop and maintain relationships with key stakeholders, including division heads, quality teams, and regulatory bodies.
• Superior interpersonal skills (developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems.)
• Influence management teams to integrate quality management into daily operations

People management:

• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational values.

Education Required:

• Bachelor’s degree in healthcare related field, Quality Management, or a related field.
• Training in ISO standards and different management systems and (e.g., ISO 9001, ISO 14001, or ISO 45001).
• Proven experience in quality governance, quality management, or a similar role within a group or multi-divisional organization.
• Strong understanding of quality governance principles, regulatory requirements, industry standards, and quality management systems.
• Registration with professional body

Education Preferred:

• Postgraduate degree or certification in Quality Management, Healthcare Management, or a related field.
• ISO 9001 Lead Auditor certification or similar.
• Experience with quality management systems and compliance in a healthcare setting.
• Knowledge of healthcare regulations and standards specific to South Africa

Work Experience:

• 3-5 years’ experience in quality management or governance.
• 5 years working experience working in a healthcare related industry.
• 2 or more years’ experience in a SHEQ environment.
• 3-5 years managerial experience.  

Skills:

Ability to work collaboratively with multidisciplinary teams and stakeholders.

Quality management principles and methodologies (e.g., ISO or other healthcare standards).

Healthcare regulations, standards and governance frameworks.

Risk management and compliance principles.

Knowledge on international management system standards (e.g., ISO 45001, ISO 14001, ISO 9001, or ISO 7101).

An advanced level of computer literacy and proficiency in MS Office applications.

Data analysis and interpretation for quality improvement.

Leadership and strategic planning in healthcare.

Effective communication, stakeholder engagement, and collaboration

Solution-focused and organized, with excellent time management and multitasking abilities.

Ability to handle stressful situations, difficult stakeholders, and conflict resolution.

Excellent attention to detail and ability to drive change management processes.

Networking and influencing skills to gain support for proposed ideas.

Knowledge and support of the ever-evolving Netcare strategy of person-centred health and care. Continuously deepen the awareness of the strategy to address new challenges within the healthcare sector, to build a competitive advantage and sustainability through the Netcare moat strategy.

Click here to apply

Data Governance Lead

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Delivery Management

• Drive effective management of DevOps adoption and work management to ensure successful delivery within the team.

Data governance Analytics

• Collaborate with business line data owners to ensure that all critical elements including metadata is captured into the data catalogue in line with Netcare standards and Netcare policy.
• Collaborate with their data quality colleagues to ensure that data quality issues are prioritised and that quality metrics are an integral component of the data standard.
• Assist the business to write meaningful descriptions for all data elements.
• Manage the flow, integrity, availability and efficiency of Netcare Data.
• Document the lineage of critical data across the group.
• Analyse data gaps within the business areas by studying current reporting and analytical practice.
• Support the identification of gaps between current data governance requirements and to be requirements.
• Resolve all internal data exceptions in a timeous and accurate manner and develop good relationships with stakeholders across the business to resolve data governance issues.
• Ensure that the business has access to complete and accurate data to support decision making.
• Ensure that patient, doctor and institutional static data are consistently and effectively managed across the group.
• Support Data Analysts and others who need to generate value from data to find and use the data they need appropriately.
•  Identify and resolve data governance problems and collaborate with business partners to gather and understand functional requirements, develop complex queries and provide reports.
• Collaborate with IT to ensure that appropriate data governance controls are built into systems, analytical tools and integration layers.

Data Quality Analytics

• Identify, compare and resolve data quality problems.
• Monitor the quality of critical data over time using advanced analytical techniques.
• Identify data quality issues, evaluate for quality and accuracy and perform root cause analysis on these issues.
• Identify areas of improvement to achieve data quality by researching and determining scope and complexity of issue so as to identify steps to correct the issue.
• Identify long term solutions to business processes and systems and ensure culture change alignment to ensure that any issues are sustainably resolved.
• Determine business impact level for data quality issues by assessing issues and then measure and report to management on the progress of data quality improvement.
• Partner with colleagues and business line data owners responsible for data governance to ensure that the remediation of data quality issues are appropriately prioritised. This is to ensure the highest impact on commercial value and impact on person centred health and care.
• Collaborate with IT to ensure that appropriate data quality controls are built into systems, analytic tools and integration layers and ensure adherence to data quality standards.
• Resolve all internal data exceptions in a timeous and accurate manner and develop good relationships with stakeholders across the business to resolve data quality issues.
• Analyse data according to defined business rules and procedures and develop data quality best practice guidelines and provide end user education where necessary.
• Ensure that the business has access to complete and accurate client data to support decision making.
• Coordinate the resolution of data integrity gaps by working with the business owners and IT.

Risk, data and compliance management and reporting

• Support the implementation and update of Data Governance procedures, standards, training documents, presentations and Data Governance detail plans.
• Participate in the process towards compliance of improvement interventions and provide regular progress reports to the Team Lead: Data Management.
• Oversee the collation, distribution and presentation of data and statistics as required by business.
• Ensure full compliance to statutory regulations, policies, procedures, best practice, professional standards as well as the Netcare strategy.
• Review and update all policies relating to data governance.

Best practice research

• Assist with research on development and trends for Data Management.

GROWING WITH PASSIONATE PEOPLE

Personal and personal

development

• Assume responsibility for own personal and professional development to maintain a superior level of skill and knowledge. This must include expanding technical knowledge to drive data management.
• Maintain current knowledge of data management via literature reviews and conferences to keep knowledge up to date.

Transformation strategy

• Ensure achievement of transformation goals as set out by the Transformation Committee.
• Focus on the transformation strategy of Netcare by supporting:

• Digitalisation of the business for business sustainability
• Strategic and synergistic partnerships between all divisions
• Holistic approach to wellness
• Creating economic value and optimising capacity utilisation
• Investing and developing our workforce and communities
• Putting the patient and their family at the centre of the quality care model
• Consistency of care to maximise patient satisfaction
• Strategic engagements with Doctors and funders to invest in and maintain the quality of facilities.

Build and maintain stakeholder relationships

• Work effectively and co-operatively and lead others so as to establish and maintain good working relationships that are mutually beneficial.
• Establish and service relationships with all internal and external stakeholders.
• Actively provide leadership and participate as a member of a team, recognising the importance of embracing differences to achieve organisational goals and the Netcare strategy.
• Create an environment which stimulates the morale and productivity of employees and drives employee engagement.
• Consult with all business divisions to ensure an optimal outcome, suitable and practical application of the end product while ensuring regular communication on progress as well as issues to business management and end-users
• Develop and maintain collaborative relationships with senior stakeholders in the business that encourages participation in the accomplishment of improvement objectives.
• Create and maintain a positive environment where the differences of others are recognised, understood, and valued, so that all can reach their full potential and maximise their contributions.
• Leverages relationship networks and partnerships to gain influence and support for work initiatives.
• Demonstrates personal commitment to internal and external stakeholders by fulfilling responsibilities, involving others, gaining support for ideas generated and removing obstacles to team accomplishments.
• Collaborates with stakeholders who have been responsible for managing data in the different business units and influences these stakeholders to embrace change and ensure alignment of data practices.
• Establishes and consolidates good interpersonal relationships by listening to others and objectively considering their ideas and opinions even when they conflict with their own ideas.

SKILLS PROFILE

EDUCATION                            

Essential

• NQF Level 7 Qualification or above
• DAMA or equivalent data management certification.

Preferred

• Bachelor’s Degree at the appropriate NQF level in the area of information management, information systems, computer sciences or a related field.

WORK EXPERIENCE

Essential

• A minimum of 3 years’ experience working within the area of data analytics.
• Experience in business process modelling and business process analysis.
• An excellent understanding of information management practices including information lifecycle management, data modelling, master data management and carrying out business audits and requirements gathering.
• Previous experience with data processing systems.
• Extensive relevant experience managing large scale data projects including briefing, scoping, testing to delivery.

Preferred

• Exposure to the health care industry is beneficial.
• Previous experience in business and system analytics.

KNOWLEDGE

Essential

• Provide support to the ever evolving Netcare strategy of person centred health and care. Continuously deepen the awareness of the strategy to address new challenges within the Healthcare sector, to build a competitive advantage and sustainability through the Netcare moat strategy.
• Proven track record in business process analysis, systems and data analysis.
• An advanced level of Computer Literacy and proficiency in MS Office applications.
• Solution focused and strong collaborative mindset.
• Demonstrates excellent organisational skills: organised and structured.
• Ability to handle ambiguity, to manage organisational complexity and to take decisions in a fast-paced environment.
• Outstanding problem solving and communication skills.

Preferred

• Knowledge of trends and developments in the health care industry.
• Knowledge of health-related policies, procedures and legislation.

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CSSD Assistant

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.KEY WORK OUTPUT AND ACCOUNTABILITIES BEST AND SAFEST PRODUCT Execution of procedures • Fold and Pack linen in the correct manner for sterilization. • Wash and care for instruments according to the correct procedure. • Pack instrument sets and loose articles in the prescribed manner for sterilization. • Ensure that all required instruments for procedures are sterile and ready for utilization. GROWING WITH PASSIONATE PEOPLE Teamwork • Actively participate as a member of a team to achieve goals Personal and professional development • Active involvement in own professional development to maintain a satisfactory level of skill and knowledge • Keep up to date with Netcare’s evolving policies and procedures Build and maintain stakeholder relationships • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial. • Develop collaborative relationships to help accomplish work goal VALUES AND BEHAVIOURS Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence. • Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation. • Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential. • Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding • Compassion – The creative, compassionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all. • Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate. The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold: • I always greet everyone to show my respect. • I always wear my name badge to show my identity. • I always treat others with consideration and humility to uphold dignity • I always listen with empathy and respond with kind action to show my compassion • I always say thank you to show my appreciation. • I always embrace diversity to show I am not a racist. SKILLS Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others. Building Relationships Capacity to establish constructive and effective relationships. Communication The capacity to clearly present information, either written or verbal. Teamwork Capacity to cooperate with others to work towards a common goal. Technical Knowledge The capacity to perform a technical function to required standards. WORKING CONDITIONS • Professional flexibility in working hours, including night duty and weekend shifts when required • Will interact with internal and external customers through several different means.

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We wish you all the best with your applications