To apply, click on the link at the end of the posts and all the best with your applications

Financial Analyst X7

Financial Analyst (Seven Vacancies)

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Senior Financial Analyst
GRADE	C3 (Patterson Classic)
SALARY	Market-related
LOCATION	SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The purpose of this role is to support the finance team in ensuring the accuracy, integrity, and timeliness of financial records through routine account reconciliations, transaction reviews, and the preparation of financial reports. The incumbent will assist in identifying discrepancies, maintaining compliance with internal controls, and providing reliable financial information to aid decision-making and support audit readiness.

MINIMUM REQUIREMENTS:

• A Higher Certificate (NQF 5) in Accounting, Financial Management, Business or Commerce (with finance modules), Banking Services, Economics, Business Administration, or any other related field.
• At least three (3) years’ experience in a finance or accounting-related environment.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES:

• Understanding of general ledger, debits and credits, and financial statements.
• Knowledge of standard reconciliation methods for bank, supplier, and ledger accounts.
• Familiarity with applicable reporting guidelines (e.g., IFRS, GRAP).
• Understanding of basic financial controls, compliance requirements, and audit readiness.
• Ability to clearly communicate financial findings and interact with stakeholders.
• Collaborates well with others to support finance team objectives.

KEY RESPONSIBILITIES:

Financial Review and Transaction Processing

• Review and verify the accuracy and completeness of financial transactions.
• Ensure proper classification and recording of entries in the accounting system.
• Assist in maintaining data integrity and adherence to financial policies.

Account Reconciliation

• Perform routine reconciliations for bank accounts, supplier statements, and general ledger accounts.
• Investigate and resolve discrepancies or variances in a timely manner.
• Support month-end and year-end reconciliation processes.

Financial Reporting and Audit Support

• Assist in preparing standard financial reports, summaries, and supporting schedules.
• Provide accurate records and documentation to support internal and external audits.
• Ensure timely submission of required financial information.

Stakeholder Engagement and Process Improvement

• Liaise with internal teams and external stakeholders to resolve financial queries.
• Contribute to the enhancement of reconciliation and reporting processes.
• Support initiatives aimed at strengthening internal controls and financial compliance.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date for applications:   23 January 2026        

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

Process Analyst

  PROCESS ANALYST 

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Senior Manager: Business Analysis and Process Management
DATE	07.01.2026
GRADE	C5
SALARY	Market-related
LOCATION	SANRAL: COC Offices – 36 Assegai Wood Road Rooihuiskraal, Centurion 0157
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

 

To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.

MINIMUM REQUIREMENTS:

• NQF Level 7 Bachelor’s degree in Information Systems, Business Analysis, Industrial Engineering, or related field.
• Minimum 5 years’ experience in process and business analysis, business process re-engineering, or ICT transformation in a complex, multidisciplinary environment.

     ADVANTEGOUS:

• Knowledge of enterprise architecture principles (TOGAF or similar).
• Experience in ICT enabled transformation and automation initiatives.
• Certification in Business Process Management (BPM) or Lean Six Sigma, or Business Analysis (BABOK, CBAP).
• Understanding of road infrastructure operations and asset management systems.

TECHNICAL COMPETENCIES:

• Deep understanding of process mapping, optimisation, and automation frameworks.
• Understanding of enterprise systems, ICT architecture, and process alignment with technology solutions.
• Knowledge of PFMA, Treasury Regulations, ICT governance frameworks, and corporate policies.
• Familiarity with project lifecycles, stakeholder engagement, and change enablement principles.

KEY RESPONSIBILITIES:

Business Process Analysis and Mapping

• Analyse existing business processes across divisions to identify inefficiencies, bottlenecks, and risks.
• Conduct process mapping using standard tools (e.g. BPMN).
• Engage with stakeholders to gather process requirements and document “as-is” and “to-be” process flow.
• Ensure all process documentation is maintained and updated within the process repository.

Process Improvement and Optimisation

• Identify and recommend process improvements that enhance efficiency, quality, and cost-effectiveness
• Collaborate with ICT and business units to introduce automation or digital solutions where applicable
• Develop business cases and benefit realisation metrics for process changes
• Monitor post-implementation performance and measure outcomes against objectives.

Process Governance and Compliance

• Ensure processes align with CDC’s policies, quality management system (QMS), and compliance standards.
• Support the implementation of process governance frameworks.
• Facilitate process reviews and audits to ensure ongoing compliance and relevance.
• Maintain consistent standards for documentation and reporting.

 

Data and Systems Integration Support

• Collaborate with ICT teams to ensure business processes are integrated with system workflows and data architectures
• Identify system functionality gaps and process dependencies impacting performance
• Contribute to user requirement specifications (URS) and system configuration documents.

 

Stakeholder Engagement and Change Management

• Work closely with process owners, managers, and staff to drive adoption of new processes
• Conduct workshops, training, and communication sessions to ensure smooth transition during process changes
• Provide ongoing support and guidance on best practices in process management.

Reporting and Performance Monitoring

• Develop process performance indicators (PPIs) and dashboards to measure process efficiency and effectiveness.
• Prepare periodic reports on process improvement initiatives, progress, and impact.
• Provide input into the ICT strategy and AOP in relation to process performance and optimisation.

 

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position. Closing date for applications: 19 January 2026

Feedback will be given to shortlisted candidates only.

Click here to apply

Area Manager 

Area Manager

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Senior Manager: Customer Relationship
GRADE	Patterson Classic: D1
SALARY	Market-related
LOCATION	SANRAL Central Operations Centre: 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The incumbent will be responsible for providing operational and people leadership across multiple customer service outlets and centers, ensuring that customer-facing operations are effectively implemented, managed, and monitored to achieve business performance objectives and contractual KPIs. Management, coaching, and training of customer service outlet/Centre supervisor personnel to drive quality customer service and e-toll account management services.

MINIMUM REQUIREMENTS:

• A National Diploma (NQF 6) in Business Management, Customer Services, Sales, or any other related field.
• Code 8 / EB Driver License.
• At least five (5) years of management experience in a sales/customer-facing. service environment, managing multiple customer service sites across.

The role requires excessive travelling to worksites throughout the Gauteng region where customer centers are based.

TECHNICAL COMPETENCIES

• In-depth knowledge of managing walk-in and remote customer service centres, including service standards, queue management, and escalation procedures.
• Understanding of SANRAL’s mandate, tolling operations, road user support processes, and public interface obligations.
• Knowledge of budgeting, cost management, revenue collection processes, and financial reporting in a public entity context.
• Knowledge of HR practices, performance management, employee relations, and staff development strategies.
• Familiarity with establishing, maintaining, and optimising customer centres in both stand-alone and mall environments.
• Knowledge of PFMA, POPIA, Occupational Health & Safety, and other regulatory frameworks governing state entities and customer operations.
• Knowledge of managing relationships with mall landlords, municipal structures, internal SANRAL departments, and external service providers.
• Hands-on project management focus.
• Must be computer literate with a special focus on MS Excel, Word, PowerPoint, Project, Visio, and Outlook. 
• Ability to compile operational reports, interpret KPIs, and recommend improvements.

KEY RESPONSIBILITIES

Operational

• Manage the implementation of the Customer Service Centre (CSC) Operations strategy, assigning and managing tasks in the customer service outlet/centre to achieve the contractual KPI’s.
• Review and update all established policies, procedures, work instructions, and other supporting documentation required to manage and monitor service delivery within the customer service outlet/centre.
• Jointly identify, develop, and facilitate skills training needs required to achieve the performance objectives of the customer service outlet/centre and ultimately the contractual KPIs.
• Manage the implementation, measurement, and monitoring of end-to-end customer service solutions in the customer service outlet/centre for all Road Users on identified tolling networks.
• Manage the implementation, productivity, and quality management of customer service outlet/centre and monitor improvement actions to achieve contractual KPIs.
• Manage the delivery of real-time account management services to Road Users accessing the customer service outlet channels to register, query, and/or make payments against their TCH e-toll accounts.
• Manage the implementation, administration, monitoring, and management of cash payments, processing of card payments (PCI-DSS), as well as stock management of e-tags and consumables at the customer service outlet/centre.
• Liaise and manage the process to monitor and escalate incidents relating to facility and technical failures that may impact the delivery of a customer service outlet/centre.
• Compile information to report on operational and contractual statistical information gathered through daily customer service outlet/centre Operations.

Reporting

• Report on the achievement of contractual key performance Indicators for the customer service outlet/centre.
• Compile and submit ad hoc progress reports and presentations based on the performance of the customer service outlet/centre.
• Contribute to the compilation of Risk Assessment reports. 
• To contribute to the compilation of regular reports to the Management Committee.
• Contribute to the compilation of monthly Board reports.
• Contribute to the compilation of ad hoc progress reports as formally requested through the GORT Contractual process or arising out of general Risk Assessment.

Key Service Area

• Coordinate and monitor the conduct of a Risk Analysis per set criteria to determine requirements for mitigations of risks highlighted and ensure the implementation of security measures for risk mitigation as per agreed protocols.
• Monitor the compliance with organisational policies and procedures and adherence to all statutory and regulatory requirements prescribed for overall corporate governance.
• Jointly identify, facilitate, and manage an Information Security Risk Register that documents, evaluates, and tracks all information security risks and feeds into the Organisational Risk Register.

People Management

• Identify, define, and monitor the performance and conduct of personnel required to achieve the contractual objective and adherence to the regulatory and statutory framework.
• Coordinate and maintain a working environment that is conducive through personal, internal, and external business conduct that supports organisational values.
• Consult with Human Resources to monitor and coordinate alignment in planned and new activities/interventions in the fields of human resources, organisational development, education, training, development, and industrial relations.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position.

Closing date for applications:   16 January 2026

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

Business Analyst (Senior) X2

 SENIOR BUSINESS ANALYST (2 VACANCIES)

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Senior Manager: Business Analysis and Process Management
DATE	07.01.2026
GRADE	D2
SALARY	Market-related
LOCATION	SANRAL: COC Offices – 36 Assegai Wood Road Rooihuiskraal, Centurion 0157
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

 

To analyse, document, and optimise business processes, systems, and data across the organisation to ensure ICT initiatives are aligned with strategic objectives. The Senior Business Analyst acts as a bridge between business units and ICT, identifying technology-enabled opportunities for operational improvement, efficiency, and transformation. The role supports strategic ICT programmes that enhance the effectiveness of road network management and service delivery.

MINIMUM REQUIREMENTS:

• NQF Level 7 bachelor’s degree in Information Technology/ Systems, Computer Science, or related field.
• Minimum 8 years’ relevant experience in Business Analysis or ICT Project environments, with at least 3 years at Senior/Specialist level.

     ADVANTEGOUS:

• Exposure to infrastructure, transport, or government sectors.
• Experience with enterprise business systems (ERP, CRM, data analytics platforms).
• Knowledge of ICT investment appraisal and benefits realisation tracking.

TECHNICAL COMPETENCIES:

• Deep understanding of business process analysis, mapping, and redesign techniques.
• Knowledge of ICT governance principles (COBIT, ITIL) and alignment of ICT with organizational strategy.
• Familiarity with Agile, Waterfall, and hybrid methodologies for ICT solution delivery.
• Understanding of data modelling, dashboards, and performance measurement.
• Knowledge of PFMA, POPIA, and public sector ICT governance requirements.

 

KEY RESPONSIBILITIES:

Business Analysis and Requirements Management

• Lead the analysis, documentation, and validation of business and system requirements for ICT and digital transformation initiatives.

Business Process Mapping and Optimisation

• Analyse, document, and optimise business processes across functions. Recommend ICT-enabled solutions that improve efficiency, effectiveness, and service delivery.
• Support automation and process digitalisation initiatives.

ICT Strategy and Transformation Support

• Translate business needs into ICT strategies and transformation initiatives aligned with enterprise architecture and digital roadmaps.

 

Stakeholder Engagement and Change Management

• Facilitate collaboration across departments to ensure shared understanding of business requirements and technology solutions.
• Support change management, user adoption, and post-implementation evaluation.

 

Data and Performace Analysis

• Analyse operational and performance data to inform ICT decisions, monitor KPIs, and assess impact of implemented solutions.

Documentation, Reporting, and Quality Assurance

• Prepare comprehensive business analysis deliverables, including business cases, feasibility studies, use cases, process maps, and requirements traceability matrices.
• Ensure quality assurance in project documentation and governance reporting.

Enterprise Systems Integration and Solution Design Support

• Work with ICT architects and developers to design, validate, and test systems for interoperability and compliance with enterprise standards.

Knowledge Management and Continuous Improvement

• Contribute to knowledge sharing, continuous improvement, and best practice in business analysis.
• Identify opportunities for digital innovation and process automation.

 

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

SANRAL reserves the right not to fill any position. Closing date for applications: 19 January 2026

Feedback will be given to shortlisted candidates only.

Click here to apply

Core Business Partner 

Core Business Partner 

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Manager: Customer Services
GRADE	C3 (Patterson Classic)
SALARY	Market-related
LOCATION	SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The Core Business Partner will manage and support SANRAL’s core operational stakeholder accounts, including SAPS, provincial departments, municipalities, and large individual fleet owners who require tags and tolling services. The role ensures efficient onboarding, account maintenance, and service delivery, resolves escalations, drives compliance with tolling requirements, and strengthens operational integration across internal teams.

The role also manages customer queries, customer escalations, and all account-related issues escalated by the Call Centre, Customer Service Centres, and SANRAL Management. It plays a critical part in maintaining service quality, operational continuity, and strong stakeholder relationships within SANRAL’s core business ecosystem.

MINIMUM REQUIREMENTS:

• A Higher Certificate (NQF 5) in Business Administration, Customer Service Management, Customer Care, Call Centre Management, Retail Management, or Office Administration
• At least five (5) experience in a customer service environment.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES:

• Familiarity with tolling systems, account management platforms, reporting tools, and operational workflows essential for managing core stakeholder accounts and resolving escalations.
• Ability to effectively operate digital systems and tools, including data entry platforms, email communication, online portals, spreadsheets, and standard office applications used in account and query management.
• Strong understanding of SANRAL’s tolling products, tag solutions, account types, exemptions, billing processes, payment channels, and dispute-resolution procedures to support government and fleet partners.
• Sound understanding of SANRAL’s policies, procedures, compliance requirements, and governance frameworks, and the ability to apply them consistently in service delivery and account management.
• Familiarity with Customer Centre-related software, CRM systems, and VoIP platforms is essential.
• Ability to remain composed and effective under pressure, particularly when dealing with escalations, high-demand periods, or urgent operational matters.
• Ability to understand and relate to stakeholder concerns, demonstrating sensitivity and professionalism when engaging with government partners, municipalities, fleet owners, and customers.
• Ability to manage simultaneous tasks such as handling partner queries, reviewing reports, updating account information, and coordinating with internal teams.
• Proficiency in accurate, timely documentation and digital record-keeping to support reliable reporting, audit trails, and informed decision-making.

KEY RESPONSIBILITIES:

Query Resolution & Service Recovery

• Manage all queries and requests within agreed SLAs to ensure timely resolution.
• Assess the nature, complexity, and relevance of each query for accurate routing and action.
• Adhere to and enforce established query-resolution processes and standards.
• Oversee the resolution of escalated cases, ensuring quality outcomes.
• Monitor recurring issues and recommend corrective or preventative measures.

Operational Excellence & Service Delivery

• Monitor daily operations to achieve productivity, quality, and contractual KPI targets.
• Identify inefficiencies and implement improvements to enhance service delivery.
• Apply cost-effective practices without compromising service or operational standards.
• Support the contractor in meeting all contractual obligations and performance criteria.
• Promote a professional and values-driven working environment for staff and partners.

Reporting & Performance Insights

• Compile accurate risk, performance, and operational reports within agreed timelines.
• Validate all data and ensure reports are complete, accurate, and aligned with business requirements.
• Highlight risks, issues, and proposed corrective measures in management reports.
• Provide ongoing updates and insights related to partner activities and account performance.
• Maintain proper documentation and audit-ready records for all account and operational activities.

Compliance, Risk & Financial Control

• Conduct and supervise risk assessments to identify vulnerabilities and required mitigations.
• Ensure implementation of risk mitigation measures in line with agreed protocols.
• Uphold compliance with policies, procedures, statutory obligations, and governance frameworks.
• Support the identification, monitoring, and management of information security risks.
• Ensure all risks are evaluated and fed into the organisational Risk Register.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date for applications:   23 January 2026        

Please note that feedback will be given to shortlisted candidaes only. 

Click here to apply

Senior Financial Analyst

Senior Financial Analyst 

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Manager: Financial Reporting
GRADE	D1 (Patterson Classic)
SALARY	Market-related
LOCATION	SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The Senior Financial Analyst will provide advanced financial analysis, oversight, and operational leadership to ensure the accuracy, integrity, and reliability of SANRAL’s financial information. This role oversees complex reconciliations, drives compliance with financial controls, reviews and validates high-impact transactions, and ensures timely, accurate financial reporting, while providing specialist guidance to junior analysts, supports audit readiness, leads investigations into financial discrepancies, and contributes to improving financial processes, systems, and decision-making across the ICT: Strategy & Innovation department.

MINIMUM REQUIREMENTS:

• A Diploma (NQF 6) in Accounting, Financial Management, Auditing, or Commerce, Financial Management, Business or Commerce (with finance modules), Banking Services, Economics, Business Administration, or any other related field.
• At least six (6) years’ experience in a finance or accounting-related environment.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES:

• Understanding of general ledger, debits and credits, and financial statements.
• Deep knowledge of financial reconciliations, revenue assurance, and internal controls.
• Strong knowledge of PFMA, Treasury Regulations, audit requirements.
• Understanding of basic financial controls, compliance requirements, and audit readiness.
• Ability to clearly communicate financial findings and interact with stakeholders.
• Collaborates well with others to support finance team objectives.

KEY RESPONSIBILITIES:

Complex Financial Review & Transaction Oversight

• Review, validate, and approve complex financial transactions with material impact.
• Ensure correct classification, completeness, and compliance with financial policies.
• Identify systemic errors and implement corrective actions.
• Strengthening controls over revenue recognition, toll collections, vendor management, and CAPEX/OPEX processing.
• Provide supervisory review on high-risk entries before posting. ​

Advanced Account Reconciliations & Variance Resolution

• Lead complex reconciliations (bank, Hyphen, supplier, control accounts, clearing accounts).
• Investigate variances, root causes, and implement structured resolutions.
• Oversee month-end and year-end closure activities.
• Validate junior analysts’ reconciliations and provide escalation support.
• Ensure reconciliation processes adhere to internal control requirements.

Financial Reporting, Analysis & Audit Leadership

• Prepare, validate, and review financial reports, operational dashboards, and audit schedules.
• Lead internal and external audit engagements, ensuring availability of accurate documentation.
• Provide deep-dive financial analysis to support executive decision-making.
• Analyse trends, anomalies, and risks and recommend corrective actions.
• Contribute to forecasting, budgeting, and financial performance reviews.

Stakeholder Engagement, Governance & Process Improvement

• Engage internal departments, external stakeholders, and banks to resolve complex queries.
• Strengthen financial governance frameworks and internal control practices.
• Drive improvements in reconciliation, reporting, and compliance processes.
• Support PFMA, Treasury Regulations, and audit compliance initiatives.
• Assist the Financial Reporting Manager with tactical and operational financial planning.

Leadership, Mentorship & Knowledge Management

• Guide, mentor, and review work performed by Financial Analysts and Junior Analysts
• Provide training on accounting processes, systems, and controls.
• Promote knowledge sharing, standardisation, and continuous learning.
• Support succession planning through capability development.
• Uphold SANRAL values and professionalism in all financial practices.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date for applications:   23 January 2026        

Please note that feedback will be given to shortlisted candidates only. 

Click here to apply

VAS Consultant X2

VAS CONSULTANT (WO VACANCIES)

TO	SANRAL Staff / External (www.nra.co.za)
REPORTS TO	Manager: Value Added Services (VAS)
GRADE	C1 (Patterson Classic)
SALARY	Market-related
LOCATION	SANRAL Central Operations Centre (COC): 36 Assegai Wood Road, Rooihuiskraal, Centurion
APPOINTMENT TYPE	Permanent

POSITION OBJECTIVE:

The VAS Consultants will provide frontline support and service delivery for SANRAL’s Value-Added Services (VAS), including but not limited to eTag products, account management, customer education, and digital tolling solutions, while also assisting customers with VAS-related queries, promoting available offerings, ensuring accurate processing of transactions, and enhancing the overall customer experience. 

MINIMUM REQUIREMENTS:

• A Higher Certificate (NQF 5) in Information Technology, Project Management, Marketing and Sales, Information Systems, Operations Management, Logistics or Transport Management, Finance, Accounting, or any other related field.
• Three (3) years of proven experience in a customer service, or tolling support role, or stakeholder engagement, or contact centre management, or related.
• Experience with digital products, mobile applications, or account-related queries.

(Where applicable, a candidate must produce an official SAQA evaluation confirmation of their international qualification.)

TECHNICAL COMPETENCIES:

• Basic understanding of Value-Added Services (VAS) concepts.
• Familiarity with customer service processes and protocols.
• Exposure to basic mobile device management.
• Knowledge of how customer-facing applications (e.g., SANRAL app, website portal) and internal support systems work, including their key features and common user interfaces, to effectively guide customers and report issues.
• Recognizing patterns in the uptake of specific VAS products (e.g., digital solutions such as SST’s) based on interactions, which can inform marketing or product development efforts.
• Understanding of CRM systems, chatbots, and self-service portals, and how these tools are used to enhance customer experience in a digital environment.
• A strong drive to provide excellent service, anticipate customer needs, and go the extra mile to ensure a positive customer experience with SANRAL’s VAS offerings.
• Ability to explain complex technical or account-related information to stakeholders in a clear, simple, and understandable manner, both verbally and in writing.

KEY RESPONSIBILITIES:

Operational Support and Incident Management

• Provide front-line operational support for implemented Value Added Services, assisting with day-to-day queries and issues from customer service centres and other stakeholders.
• Perform routine checks and monitoring of the VAS environment to ensure optimal service delivery and compliance with operational standards.
• Provide user support and troubleshooting for VAS systems and processes.
• Monitor and escalate system performance issues, making initial recommendations for improvements or adjustments as needed.
• Escalate incidents of physical and technical facility failure that may impact the delivery of the VAS environment to the Supervisor for resolution.

Client and Partner Onboarding

• Assist in the implementation of new VAS initiatives, including participation in testing and launch activities.
• Support the integration of VAS with core products and services by assisting relevant teams with data exchange and process alignment.
• Support the setup and onboarding of new partners (e.g. retailers, banks, transport operators).

Policy Compliance

• Contribute to the creation, review, and update of relevant operational policies, procedures, and work instructions.
• Adhere to standard operating procedures, audit requirements, and control frameworks related to the VAS department.
• Provide onboarding support documentation and process training where required.
• Verify readiness of transactional, reporting, and customer support processes.

Reporting and Data Analysis

• Maintain accurate records related to VAS operations, incidents, and resolutions.
• Assist with data analysis to generate insights that can guide decision-making and continuous improvement within the VAS business.
• Compile data and contribute to the preparation of regular reports on the performance of Value-Added Services.
• Assist with data analysis to generate insights that can guide decision-making and continuous improvement within the VAS business.

EMPLOYMENT REFERENCE CHECKS

Employment reference checks are a requirement as part of SANRAL’s recruitment and selection process. In order for SANRAL to conduct these checks a consent form needs to be completed and signed by the applicant. As an applicant of this position, you authorize SANRAL to process all the information provided for the purpose of your application for the position as well as the verification and record keeping of such credentials.

Please note that this is a confidential document and is intended for internal use by SANRAL’s Human resources department only.

EMPLOYMENT EQUITY

Appointments will be made in accordance with SANRAL’s Employment Equity plan.

Closing date for applications:   23 January 2026        

Please note that feedback will begiven to shortlisted cadidates only. 

Click here to apply

We wish you all the best with your applications