To apply, click on the link at the end of the posts and all the best with your applications

Showroom Coordinator – Johannesburg

Job Description

We currently have a vacancy for the position of Showroom Coordinator , based at our Head office in the West Rand. This position is responsible for the overall showroom operations by ensuring that the showroom is adequately stocked and maintained. This position will also assist BCE to determine opportunities and best practices that BCE can adopt to generate traffic to the showroom and to maintain a world class showroom

Key Responsibilities (including but not limited to):

1. Showroom & Test Kitchen Management

• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensure the appropriate BCE product range is replicated in the showroom.
• Scheduling of live demonstrations with the external sales team.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).

2. Administrative Duties

• Supports showroom by answering phones and email queries from customers.
• Provide administrative support for the internal and external sales team.
• Capture orders for customers in the showroom.
• Capture showroom traffic leads and appointments.
• Manage the diary for the test kitchen and showroom.
• Management of item labels and bin labels.

3. Customer Interactions

• Consult with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customers’ requirements.
• Support BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
• Lead presentations or training sessions with customers in the showroom and test kitchen  if need be.
• Demonstrates products to emphasise the features and benefits.
• Answer and research technical product questions.

4. Sales & Marketing

• Drive traffic to the showroom by collaborating with the sales teams.
• Manage showroom traffic analytics and additional reporting as needed.
• Own and nurture relationships with walk-in showroom customers.
• Keep an updated awareness of competitive products.
• Continuously improve and maintain showroom and test kitchen marketing elements.

Qualifications and requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.
• BCE product knowledge would be an added advantage.

Desired Skills

• A passion for customer service and a professional attitude always.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• Excellent presentation skills.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required.
• Ability to communicate information both orally and in writing so others will understand.
• Capacity to track and handle customer queries and complaints.
• Ability to research problems and provide solutions.
• Able to work in a team.
• Good time management skills.

Click here to apply

Brand Manager (Sales-Focused) – Johannesburg

Job Description

A vacancy for a Brand Manager (Sales-Focused) has become available at our Johannesburg branch. The successful candidate will be responsible for driving sales growth, developing new business opportunities, and managing a portfolio of BCE brands, while ensuring the brands are effectively positioned and supported in the market.

This role is primarily sales-driven, focusing on revenue generation, customer acquisition, and account development, while also supporting brand visibility and marketing initiatives.

If you are currently working as a Sales Executive, Sales Brand Manager, or Sales Marketing Manager with a strong sales track record and a passion for growing brands in the market, we encourage you to apply.

Main Duties Will Include But Will Not Be Limited To

• Drive sales growth and revenue generation for the assigned portfolio of brands.
• Actively prospect, generate leads, and develop new business opportunities for BCE brands.
• Grow both new and existing customer accounts within the assigned portfolio.
• Generate and convert referrals into new business opportunities.
• Conduct regular customer visits to build strong relationships and identify sales opportunities.
• Ensure consistent product availability and stock levels at customer locations.
• Provide product training and demonstrations at customer sites to support product adoption and sales growth.
• Work closely with Key Account Managers to identify and execute sales opportunities within strategic accounts.
• Provide weekly sales activity and pipeline reports to management.
• Plan and execute visits to existing accounts within and outside South Africa on a regular basis.
• Identify, communicate, and assist in resolving customer service issues or complaints to maintain strong customer satisfaction.
• Develop and maintain strong working relationships with customers, dealers, and end users.
• Collaborate with the marketing team to support campaigns, promotions, and brand awareness initiatives.
• Liaise with procurement regarding product demand, stock planning, and strategic initiatives.
• Allocate approximately 70% of time to end-user engagement and 30% to dealer engagement.
• Support brand positioning, market feedback, and product insights to assist marketing and brand strategy.
• Perform other duties as assigned.

---

Key Responsibilities

Sales & Business Development (Primary Focus)

• Lead Generation and Prospecting: Identify, develop, and pursue new sales opportunities for BCE brands.
• Revenue Growth: Drive sales growth across both new and existing customers.
• Account Development: Expand business within current accounts by identifying additional product opportunities.
• Market Expansion: Identify new markets, customers, and distribution opportunities.
• Customer Relationship Management: Build and maintain strong relationships with end users, dealers, and key decision makers.
• Sales Reporting: Maintain accurate reporting on pipeline activity, opportunities, and weekly sales performance.
• Customer Visits: Plan and execute regular visits to existing and potential customers locally and internationally.

Brand & Marketing Support (Secondary Focus)

• Brand Representation: Act as a brand ambassador, ensuring products are positioned effectively in the market.
• Marketing Collaboration: Work with the marketing team to support campaigns, product launches, and promotional activities.
• Product Training: Deliver product training and demonstrations to customers to drive adoption and sales.
• Market Insights: Provide feedback on customer needs, competitor activity, and market trends to support brand strategy.

Key Competencies

Customer Service Orientation
• Strong follow-up, responsiveness, and customer satisfaction focus.

Sales Expertise
• Proven ability to generate leads, close deals, and grow accounts.

Relationship Building
• Ability to build strong relationships across all levels of an organization.

Training and Communication
• Strong presentation and training skills with the ability to effectively communicate product value.

Business Acumen
• Understanding of financial performance, sales metrics, and market dynamics.

Professional Presentation
• Professional appearance and conduct aligned with BCE brand values.

Motivation & Initiative
• Self-driven with a proactive approach to sales and problem solving.

Integrity
• Honest, trustworthy, and committed to maintaining strong ethical standards.

Qualifications and Experience:
• Educational Requirements: Grade 12 (or equivalent) is essential; a relevant degree or tertiary
qualification is also essential.
• Experience: Four years in a similar role, with three to five years of strategic leadership experience.
Experience in brand building is highly desirable.
• Skills: Excellent understanding of the market, customer needs, and business processes. Must have a
valid driver’s license and reliable vehicle, with the ability to travel regularly.

Click here to apply

We wish you all the best with your applications