To apply, click on the link at the end of the posts and all the best with your applications

Assistant Store Manager

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues.

KEY AREAS OF RESPONSIBILITY

Customer Service Leadership

• Lead the sales team through example and ensuring meeting of personal and company sales targets – UPT, ATV and Turnover
• Performs and supports the team in delivering excellent customer service
• Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations

Visual Merchandising

• Implementing merchandising as per guidelines and submitting VM pictures on a weekly
• Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade
• Continuous self and team training and assessment of visual merchandising of the store

Inventory Control

• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company

Supervising Daily Operations

• Manage time and attendance, Follow and implement opening and closing procedures accordingly
• Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping
• Process refunds and exchanges according to company policy, escalate and inform OPS where necessary

SKILLS AND PERSONAL ATTRIBUTES

• Matric certificate compulsory
• Bachelor’s degree ideal
• 1 – 2 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.

Click here to apply

Intermediate IT Support Technician

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Provide second-line IT support across retail stores, warehouse operations, online platforms, and head office, ensuring high system availability and minimal disruption to revenue-generating activities. The incumbent will support the  business continuity by resolving recurring system issues, coordinating with vendors, and providing operational reporting to the Head of IT to enable effective decision-making and continuous improvement.

KEY AREAS OF RESPONSIBILITY

Advanced Technical & Incident Management

• Resolve second-line and escalated incidents within agreed SLA.
• Reduce recurring incidents month-over-month.
• Perform root cause analysis for major issues.
• Maintain MTTR within defined targets.
• Prioritise incidents based on business impact (store, ERP, warehouse).

SaaS & Platform Administration

• Administer and main Shopify, WMS, Business Central, and Microsoft 365 platforms.
• Ensure RBAC compliance.
• Perform quarterly access reviews.
• Maintain configuration standards across stores.
• Minimise licence waste and recommend optimisations.

Cloud & Infrastructure Operations Support

• Monitor operational stability of Azure-hosted services (including AKS environments where applicable).
• Coordinate with cloud engineers/vendors during incidents.
• Identify and report infrastructure risks.
• Maintain uptime targets for critical systems.

Governance, Risk & Security Compliance

• Ensure IT policies and change control processes.
• Ensure MFA and identity controls compliance.
• Maintain audit-ready documentation.
• Reduce security related incidents.
• Participate in risk register updates.

 Vendor & SLA Management

• Manage and escalate vendor incidents appropriately.
• Track SLA compliance and vendor performance.
• Ensure root cause reports are obtain for critical outages.
• Maintain vendor contact matrix and escalation procedures.

 Reporting and Operational Insights

• Produce monthly IT operational reports for the Head of IT/CFO.
• Analyse incident trends and propose improvements.
• Present top recurring issues with corrective actions.
• Provide impact summaries for major incidents.

 Retail & Warehouse System Continuity

• Maintain store uptime above agreed threshold.
• Ensure warehouse system reliability during stock takes and peak periods.
• Implement preventive measure before high volume events.
• Reduce POS related operational disruptions.

 Continuous Improvement & Innovation

• Deliver operational improvement initiatives per quarter.
• Identify automation or efficiency opportunities.
• Standardise store and warehouse IT setups.
• Improve documentation and knowledge base maturity.

SKILLS AND PERSONAL ATTRIBUTES

• Matric certificate compulsory.
• Diploma in IT, Information Systems or related field.
• 3 – 5 years proven experience in IT Support or IT Operations.
• Knowledge of Shopify or equivalent retail POS systems.
• Business Central or similar ERP exposure.
• SaaS configuration and access control management.
• Basic understanding of API/Integration dependencies.

Click here to apply

Receptionist

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

As the first point of contact for the organization, the Receptionist acts as the face and voice of the brand. This role is responsible for welcoming all visitors with professionalism and warmth, managing front desk operations, providing administrative support, and ensuring smooth coordination of communication and office procedures. The Receptionist plays a key role in upholding the company image and maintaining front desk security and risk control protocols.

KEY AREAS OF RESPONSIBILITY

Front Desk & Guest Management

• Greet and welcome guests as soon as they arrive at the office.
• Ensure every guest has a positive, professional, and friendly experience upon arrival.
• Direct visitors to the appropriate person or department.
• Maintain a neat, presentable, and branded reception area at all times.

Brand Representation

• Serve as a brand ambassador by representing the values and image of the company in all interactions.
• Maintain a pleasant demeanour and professional dress code suitable for a front-facing customer service role.
• Ensure all communication – verbal, written, or non-verbal – reflects positively on the brand.

Call Handling & Communication

• Answer, screen, and forward incoming phone calls promptly and professionally.
• Take accurate messages and ensure they reach the correct person timeously.
• Provide basic and accurate information to callers and walk-ins, both in person and via phone/email.

Administrative Support

• Perform general administrative tasks including typing documents and letters, proofreading, photocopying, filing, and scanning.
• Assist with document formatting, professional correspondence, and internal communication.
• Provide administrative support to various departments upon request, ensuring quick turnaround and attention to detail.

Mail & Deliveries

• Receive, sort, and distribute daily mail, packages, and courier deliveries.
• Maintain logs of incoming and outgoing mail.

Calendar & Meeting Coordination

• Schedule and update appointments, meetings, and events in office calendars.
• Make travel and accommodation arrangements, including preparation of travel vouchers when required.

Office & Stationery Management

• Monitor front office supplies and place orders as needed.
• Maintain inventory records for all office consumables.

Security & Access Control

• Control front desk access through visitor logbooks and issuing of visitor badges.
• Ensure front desk follows all health, safety, and security procedures.
• Report any irregular or suspicious activity to the appropriate manager.

Expense & Record Management

• Maintain updated records of front-office related expenses and submit to the finance team weekly.
• Assist with basic recordkeeping for office operations.

Multitasking & Stress Management

• Remain calm, organized, and efficient in a busy and fast-paced office environment.
• Prioritize tasks and manage time effectively to ensure all duties are completed accurately and on time.

SKILLS & PERSONAL ATTRIBUTES

• Grade 12 / Matric required.
• Proficiency in MS Office (Word, Excel, Outlook).
• A diploma or certificate in Office Administration or a related field is an advantage.
• Minimum of 2 years’ experience in a receptionist or front-desk role.
• Experience with phone systems, calendar management, and general office equipment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High attention to detail, especially in document handling and data capturing.

Click here to apply

Sales Assistant – Cape Town, Western Cape

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To provide high-class customer service and to increase the company’s growth and revenue through
sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

• Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
• Actively and consistently implement upselling and cross-selling techniques to increase UPT,
  ATV, Conversion and Turnover.
• Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
• Representing the brand, adhering to uniform policy and grooming standards, presentable
  and professional on the sales floor.

Visual Merchandising

• Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers.
• Steam, tag, price, hang, fold, replenish product and optimize space.
• Understand and follow VM guidelines and practices to maintain a positive shopping
  experience for all customers.

Stock Control

• Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process.
• Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements.

Daily Operations and Housekeeping

• Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster.
• Process customer transactions accurately and efficiently using POS system, cash handling,
  variance schedule updated, credit/debit card and payment methods.

SKILLS AND PERSONAL ATTRIBUTES

• Grade 12.
• Computer literacy.
• Higher education (Advantageous).
• 1 – 2 years’ work experience preferably in retail environment.
• Knowledge of retail practices.
• Demonstrated ability to perform customer service duties.

Click here to apply

Sales Assistant – Johannesburg, Gauteng

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To provide high-class customer service and to increase the company’s growth and revenue through
sales maximization.

KEY AREAS OF RESPONSIBILITY

Customer Service

• Greet customers as they enter the store, assist them in finding products, and provide product information and recommendations.
• Actively and consistently implement upselling and cross-selling techniques to increase UPT,
  ATV, Conversion and Turnover.
• Understand and promote all payment methods including PAYFLEX, PJN, Happy Pay
• Representing the brand, adhering to uniform policy and grooming standards, presentable
  and professional on the sales floor.

Visual Merchandising

• Maintain a thorough understanding of products and placement, including materials, care instructions and pricing to effectively assist customers.
• Steam, tag, price, hang, fold, replenish product and optimize space.
• Understand and follow VM guidelines and practices to maintain a positive shopping
  experience for all customers.

Stock Control

• Maintain stockroom organization and cleanliness ensuring products is placed in the correct categories and easily accessible to expedite the sales process.
• Actively inform managers on stock levels, sell outs, best sellers and any other stock requirements.

Daily Operations and Housekeeping

• Consistently follow and adhere to time and attendance requirements and procedures, clock in and out, report late coming and adhere to roster.
• Process customer transactions accurately and efficiently using POS system, cash handling,
  variance schedule updated, credit/debit card and payment methods.

SKILLS AND PERSONAL ATTRIBUTES

• Grade 12.
• Computer literacy.
• Higher education (Advantageous).
• 1 – 2 years’ work experience preferably in retail environment.
• Knowledge of retail practices.
• Demonstrated ability to perform customer service duties.

Click here to apply

Store Manager

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

To be professional and customer service-oriented and oversee daily operations at our store. As the store manager, you will supervise the operational and organisational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.
KEY AREAS OF RESPONSIBILITY

Sales and Business Development

• Drive and monitor sales performance (UPT, ATV, and turnover).
• Lead by example and support staff to achieve individual and team sales targets. 
• Provide coaching to deliver exceptional in-store customer service.
• Identify sales trends through market and area analysis and communicate findings to the
  regional manage.

Team Management

• Conduct regular staff training and team meetings, keeping attendance records.
• Ensure all team members are informed of company updates, procedures, and sales focus areas.
• Complete and manage staff rosters based on the store’s staffing requirements. 
• Monitor individual staff performance and conduct appraisals with developmental feedback.

eCommerce Operations & Order Fulfilment

• Accurately pick and pack customer orders in line with online sales and quality standards.
• Oversee the packing process to ensure damage-free and presentable orders.
• Monitor and manage the order queue and dispatch deadlines from eCommerce platforms.
• Use eCommerce systems (e.g., Shopify) to track and fulfil orders.
• Collaborate with the warehouse or courier providers for timely deliveries and returns handling.

Inventory Management

• Minimise shrinkage and ensure stock levels are accurate and well documented in the POS system.
• Receive and process stock deliveries same day, including tagging, steaming, and capturing.
• Organize the stockroom to facilitate timely replenishment and order processing.
• Perform weekly and monthly cycle counts, submitting verified reports.
• Place replenishment orders and ensure returns or transfers are processed promptly.

Operations Management

• Manage store opening and closing procedures, time and attendance, and daily operations.
• Reconcile daily cash-ups, investigate discrepancies, and report losses where needed.
• Monitor store expenses (stationery, cleaning, refreshments) within allocated budgets.
• Enforce company risk control procedures and loss prevention measures.
• Handle refunds, exchanges, and escalate complaints or unusual cases to operations.

Administration & Reporting

• Submit accurate and timely month-end reports (e.g., time sheets, sales dashboards, staff purchases).
• Maintain up-to-date training registers and compliance records.
• Utilise tools such as the manager’s dashboard to track performance and operational data.

 SKILLS AND PERSONAL ATTRIBUTES

• Matric (compulsory), a relevant tertiary qualification is advantageous.
• Minimum 3 years’ experience in retail management, with exposure to eCommerce operations.
• Familiarity with eCommerce platforms such as (ie. Shopify)
• Strong leadership and team motivation skills.
• In-depth knowledge of retail operations, order fulfilment, and inventory control.
• Customer-focused mindset with excellent problem-solving ability.

Click here to apply

We wish you all the best with your applications