Momentum – Client Services Jobs

To apply, click on the link at the end of the posts and all the best with your applications

MVA Administrator

Closing Date
2026/04/03
Reference Number
MMH260324-9
Job Title MVA Administrator
Position Type Permanent
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Sandton
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Ensure that claims are lodged against the road accident fund for treatment of injuries sustained during a motor vehicle accident and that the scheme is reimbursed the costs of such treatment on finalisation of the claims.

Requirements
Matric
Minimum of 1 to 2 years relevant experience
Experience in medical claims assessing
Experience in identifying whether a member is able to obtain compensation from another party for treatment of injuries
Experience in or at least knowledge of procedures involved in lodging claims against responsible third parties
Ability to draft effective correspondence in both English and Afrikaans
Report writing skills
MS Excel and MS Word Skills
Duties & Responsibilities
Identifying possible third party claims.
Sourcing possible MVA cases for investigation to establish merits.
Obtain an undertaking, identifying medical treatment due to injuries.
Forward a request to the member/attorney for the respective scheme’s undertaking to be completed and signed once it has been confirmed that there is a valid claim against the Road Accident Fund.
Obtaining copies of accounts for medical treatment from the various Medical Practises.
Submitting Medical Claims Schedules to attorneys for lodging Past Medical Claims with the RAF.
Dealing with telephone and correspondence queries from members, attorneys and the RAF.
Archive all correspondence on member’s correspondence file.
Follow up all existing third party claims and ensure that scheme is reimbursed amounts claimed from third party.
Check all payments against benefits utilised and ensure that they correspond, close file and delete filter, if not obtain settlement agreement or query settlement with RAF.
Administration responsibilities.
Propose system enhancements that will ensure better workflow.
Monitoring and enforcing changes with regards to RAF legislation.
Engage with clients in a client centric manner Client Services).
Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
Escalate client queries to the relevant department or stakeholder.
Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
Provide authoritative, expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Self-management and teamwork(People).
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Contribute to continuous innovation through the development, sharing and implementation of new ideas.
Take ownership for driving career development and performance excellence.
Contribute to financial controls and planning Finance).
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
Competencies
Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.
Drives a sense of urgency, focus, accountability, agility and execution to deliver business results.
Actively leads change, does what is right for the business and drives continuous improvement through innovation.
Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
Takes responsibility for own development; and actively mentors, coaches and develops talent in others.
Builds leadership bench strength for MMI by providing opportunities and experiences to develop skills, competencies and business

Click here to apply

Manager: Masterfiles

Closing Date
2026/04/03
Reference Number
MMH260323-4
Job Title Manager: Masterfiles
Position Type Permanent
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Sandton
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The role is responsible for the management of all price files in the Business System Solution area including the management of:

Scheme, Modifier and Network rates
Maintenance of network providers
Maintenance of relative value units RVU
Maintenance of rand conversion factors RCF
Escalated tariff related queries
Reporting on tariff discipline related queries
Maintenance of Provider Masterfile
Claims reprocessing
Requirements
Matric (Grade 12)
Business or Management degree or studying towards will be advantageous
Minimum of 3 – 5 years’ experience in the claims operations environment is essential
In depth understanding of reference price lists and industry standard pricing structure is essential
A clinical qualification or extensive clinical knowledge will be advantageous
High level of proficiency in Healthcare and Medical Scheme administration landscape
Duties & Responsibilities
Operational Management

Managing the day-to-day operational functions by ensuring Momentum Health Solutions meets and exceeds SLA’s.
Provide insights into what is driving transactional trends and provide innovative solutions to improving unnecessary volumes into Momentum Health Solutions environment.
Actively pursue improvement in quality of back-office function processing.
Oversee enquiry investigations and ensure that responses are comprehensive and well-constructed.
Participate in regular operational and other forums as required by clients All Momentum Health Solutions clients).
Creating a positive working environment and optimise human capital outputs and quality.
Management of Leave, overtime and productivity for team.
Performance Management of team.
Report on monthly / quarterly performance for the area under review as required by Scheme / Internal Stakeholders.
Manage departmental budgets and employer asset base (hardware, software etc.)
Ensure functional compliance with the Medical Scheme’s Act.
Audit Function

Ensure that functional area perfects audit findings and where these occur facilitate remediation within timelines agreed with internal/external auditors.
Stakeholder Management

Drive collaboration with internal stakeholders to ensure optimal value chain service delivery.
Develop sound relationships with customer in order to foster trust and credibility.
Attend industry platforms to ensure MH visibility.
Ensure compliance with internal and external requirements.
Competencies
Business Acumen
Client / Stakeholder Commitment
Drive for Results
Leads change and Innovation
Motivating and Inspiring Team
Strategic Thinking
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
Growing Talent

Click here to apply

Manager: Broker Management

Closing Date
2026/03/30
Reference Number
MMH260311-5
Job Title Manager: Broker Management
Position Type Permanent
Cluster Momentum
Remote Opportunity None of the time
Location – Country South Africa
Location – Province Gauteng
Location – Town / City Sandton
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Role Purpose
To ensure commission is paid accurately, in line with legislation and controlled as required by the scheme and Medical schemes act.

Requirements
5 – 8 years’ experience in Broker remuneration and management, and client services.
A minimum of 5 years’ managerial/leadership experience
A minimum of 5 years senior management experience within a major health care organisation, health system setting, or large multi-operational corporate environment in complex industries similar to healthcare or health insurance.
Proven transaction management experience, demonstrating strong financial acumen and knowledge of process and outcomes.
Profound understanding of membership, underwriting and billing functions.
Familiarity with the Medical Scheme’s act and regulatory requirements, familiarity with the FSCA .
Understand the membership onboarding process, membership lifecycle, membership maintenance processes and impacted value chain as the commission outcome is based on all the above
Knowledge of Generally accepted accounting principles (GAAP), International Financial Reporting Standards (IFRS) and risk management principles
General knowledge of financial and IT systems and business processes within line of business systems (i.e. understand workflow and link to financial impact)
Knowledge of the financial services and insurance industry
Knowledge of Council of Medical schemes and the medical schemes act
Duties & Responsibilities
Oversee accounting practices in line with group standards and ensure that cost allocations are aligned to the business methodology.
Manage the implementation of segment finance polices, procedure and controls in line with Group Finance frameworks.
Manage the implementation and adherence to financial controls on all line of business and financial systems and ensure that authorisation levels are adhered to and raise any exceptions with the relevant stakeholder.
Oversee the accuracy, validity and authorisation of journals processed within the area of responsibility.
Manage the creation and maintenance of records on the financial management system to ensure the accuracy and integrity of financial records and documents.
Manage the resolutions of financial queries.
Manage the reconciliations of the transactions on the bank statement to the General Ledger, between line of business systems and payment systems.
Investigate, identify and make recommendations to improve Client Experience.
Advise stakeholders regarding the implement of the preferential procurement process and the implications of non-compliance.
Support the preferential procurement process and provide management information and insights regarding Brokers.
Contribute to the interpretation and explanation of financial analysis, forecasts and scenarios in order to guide business decision making for the segment.
Oversee the delivery of accurate and relevant management reports and analysis that add value and insight for the business.
Oversee the delivery of accurate and timeous segment reporting (including KPI and operational reports), analysis and insights.
Review consolidated segment reports to ensure that the information is appropriate and accurate.
Contribute to the audit process and resolve any audit queries within deadlines.
Control and track the budget for the various departments within area of responsibility.
Facilitate and manage the commissions process and evaluate information received and discuss errors or omissions with stakeholders.
Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service offering and delivery.
Deliver monthly financial statements to stakeholders within agreed timeframes and adequately address and resolve stakeholder queries.
Manage the implementation and adherence to financial controls and ensure that authorisation levels are adhered to and raise any exceptions with the relevant stakeholder.
Manage execution of the financial aspects of contracts and verify that all financial commitments listed in agreement are met based on the terms written in the contract.
Have a clear understanding go business drivers that impact financial results, to apply to analysis and recommendations.
Analyse and review past financial trends to assist business with prediction models, forecasting, scenario testing and target setting, to drive business results.
Competencies
Attention to detail and identifying exceptions
Strong ability to find solutions in a landscape of guidelines and prescription (FSCA and CMS , audit ,corporate governance)
Problem solving skills
Accounting skills

Click here to apply

Service Consultant Temp x35 (Durban & Centurion)

Closing Date
2026/03/27
Reference Number
MMH250717-2
Job Title Service Consultant Temp x35 (Durban & Centurion)
Position Type Temporary
Role Family Client Services
Cluster Momentum Health
Remote Opportunity None of the time
Location – Country South Africa
Location – Province KwaZulu-Natal
Location – Town / City Durban & Centurion
Introduction
Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
Matric
2 – 3 years of client service experience
1 – 2 years of Momentum Medical Scheme experience is an advantage
Relevant tertiary qualification would be an advantage
Good understanding of the industry would be an advantage
Knowledge of Momentum Health product would be an advantage
Knowledge of Oracle System would be an advantage
Duties & Responsibilities
Identifying risks to the company and escalate accordingly.
Engaging in effective communication and delivery according to Service Level Agreements.
Maintaining a consistent service delivery to ensure client retention and satisfaction.
Obtaining and maintaining broad product and industry knowledge in order to effectively and accurately respond to customer queries.
Ensuring Service Level Agreements are met and exceeded at all times.
Providing first time resolution on queries of a complex nature.
Dealing promptly with client requests in a competent, efficient and professional manner.
Driving and supporting effective teamwork within the department.
Engaging in appropriate training interventions to promote own professional development.
Ensuring to demonstrate the company’s values on a daily basis.
Competencies
A strong understanding of the medical aid and short term insurance industry will be advantageous.
Take ownership of all queries and ensure that they are resolved timeously and effectively.
Complete documentation as per departmental guidelines in order to meet client needs.
Utilise IT systems effectively, to ensure accuracy of documentation.
Adhere to organisational best practice and legislative requirements.
Take ownership of all queries and ensure that they are resolved timeously and effectively.
Complete documentation as per departmental guidelines in order to meet client needs.
Utilise IT systems effectively, to ensure accuracy of documentation.
Adhere to organisational best practice and legislative requirements.
Adhere to policies and procedures and take corrective action where necessary.
Ensure all risks are mitigated and escalated where necessary.
Adhere to policies and procedures and take corrective action where necessary.
Ensure all risks are mitigated and escalated where necessary.
Ability to provide quality written feedback to clients on all queries.

Click here to apply

We wish you all the best with your applications