Icebolethu Group Jobs

Outbound Agent X45

Description

BUSINESS UNIT: FINANCIAL SERVICES PROVIDER

KZN: DURBAN CALL CENTER

REFERENCE NUMBER: CC01/26

SALARY: COMMISSION

INTRODUCTION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant OUTBOUND AGENT, who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following.

Qualifications, Experience & Competence

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required.

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required.

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organisational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

Contacts

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment andReferences

            Disclaimer

• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks, References and will be required to meet FAIS fit and proper standards.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
• Durban

Please submit CV’s with the province you are applying for in the subject line to Icebo_hr@icebolethu.co.za

Closing date for CV submissions is Monday, 30 MARCH 2026.

Policy Servicing Administrator– Core Business

Description

1. Position Details

• Job Title: Policy Servicing Administrator– Core Business
• Department: FSP – Core Business
• Reports To: Business Administrations Manager
• Location: Durban
• Employment Type: Full-time

2. Job Purpose

The Policy Servicing Administrator will provide comprehensive administrative support to potential and existing  Icebolethu FSP clients. The role requires exceptional organisational skills, client care experience, and experience with Easipol and CRM systems. The ideal candidate will have strong attention to detail and the ability to handle multiple tasks efficiently.

3. Key Responsibilities

Operational Management:

• Maintain a healthy relationship with existing customers and build trust with potential customers.
• Support requests associated with all Icebolethu FSP services and products.
• Provide support to clients and customer facing staff by means of communication.
• Assist in resolving all policy-related queries.
• Assist with the coordination  and amendments on policies for existing clients.
• Act collaboratively to solve problems and resolve spontaneous and unique situations.
• Ensure delivery of committed services and overall customer satisfaction.
• Demonstrate leadership, responsiveness and creativity in finding solutions.
• Ensure appropriate follow-up with customers.
• Amend data on the online system and data capture of client.
• Maintain an efficient work environment.
• Screen calls, and handle requests, and enquiries.
• Assist in client retention.
• Identify new and efficient ways to manage ticketing queues and workflows.
• Provide sales and administrative support to internal and external agents.
• Assist with the coordination and scheduling of orders and amendments, upgrades and cutovers for existing clients.
• Assisting in first-line support as and when required.

4. Qualifications

Grade 12 / Matric (Required).

FAIS RE5 advantageous (or willingness to obtain).

Certificate in Short-Term Insurance (NQF4) is beneficial.

Computer literacy (MS Office, CRM systems).

5. Experience

1–2+ years in policy administration, insurance servicing, financial services, or funeral insurance.

Experience with policy management systems (e.g., Funeral system, CRM, underwriting platforms).

Customer service experience in a busy, high-volume environment

Technical Competencies

• Strong understanding of insurance products and policy lifecycle.
• Knowledge of funeral insurance processes, underwriting, lapses, reinstatements, and claims.
• Understanding of regulatory frameworks (FSCA), TCF (Treating Customers Fairly), FAIS & FICA.
• Accurate data-capturing ability and excellent recordkeeping skills.
• Ability to interpret policy wording and policy schedules.
• Experience working with Eazipol and CRM systems.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.
• High level of integrity and confidentiality.
• Analytical and problem-solving skills.
• Ability to handle multiple tasks and meet deadlines.
• Proactive and self-motivated.

Contacts

6. Disclaimer
• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks, References and will be required to meet FAIS fit and proper standards.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
• Durban

Please submit CV’s with the province you are applying for in the subject line to Icebo_hr@icebolethu.co.za

Closing date for CV submissions is Monday, 30 MARCH 2026.

Incentives Administrator

Description

1. Position Details

Job Title: Incentives Administrator

Department: Core – Business (FSP)

Reports To: Commission and Incentives Specialist

Location: Durban

Employment Type: Full-time

2. Job Purpose

The Incentives Administrator is responsible for the accurate auditing, verification, and processing of agent incentive claims. The role ensures all incentive payments are compliant with company policies, supported by valid documentation, and aligned with system records (e.g., Easipol). The incumbent plays a key role in maintaining data integrity, minimizing discrepancies, and supporting timely payroll processing.

3. Key Responsibilities

Incentive Processing & Administration

• Receive and filter incentive data from various departments via email.
• Extract and organise policy (IFS) numbers into structured spreadsheets.
• Identify and remove duplicate entries using Excel tools (filters, pivot tables).
• Maintain accurate and well-organised records of all incentive claims.

Verification & System Checks

• Verify policy details on Easipol against submitted claims, including:
➢ Branch
➢ Agent/Broker
➢ Captured by
➢ Inception date
• Capture and update all relevant information accurately in spreadsheets.
• Ensure alignment between system data and submitted claims.

Compliance & Audit

• Assess whether claims meet qualifying criteria based on departmental SOPs.
• Validate supporting requirements such as:
➢ QA scores
➢ Required documentation (ID, application forms, T&Cs)
• Ensure compliance with business rules across departments (e.g., Call Centre, Field Sales).
• Identify and flag non-qualifying (DNQ) claims.

Data Consolidation & Reporting

• Consolidate audited data into a master spreadsheet.
• Perform quality checks for:
➢ Accuracy of captured data
➢ Correct spelling and completeness
➢ Proper column allocation
• Submit verified data to the Incentives Team Leader for review.

Query Resolution

• Receive and review queries from departments.
• Investigate and resolve discrepancies in collaboration with the Team Leader.
• Update incentive values where required based on verified changes.
• Ensure all queries are resolved before final submission.

Process Improvement

• Identify opportunities to improve data processing, tracking, and workflow efficiency.
• Support the enhancement of auditing and reporting processes.

4. Skills and Competencies

• Strong numeracy and analytical skills
• High attention to detail and accuracy
• Proficiency in Microsoft Excel (filters, pivot tables, data validation)
• Strong data capturing and recordkeeping ability
• Ability to identify discrepancies and resolve issues efficiently
• Good understanding of incentive structures and processes
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong organisational and time management skills
• High level of integrity and confidentiality

5. Qualifications

• Grade 12/ Matric essential
• Qualification in Business Administration or Finance

6. Experience

• 1–2 years’ administrative experience in the insurance industry
• 1-2 years’ experience in an incentive, payroll, or HR environment

7. Working Conditions

• Office and field-based role with frequent travel to branches

Contacts

Disclaimer

• NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment checks, References and will be required to meet FAIS fit and proper standards.

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.
• Durban

Please submit CV’s with the province you are applying for in the subject line to Icebo_hr@icebolethu.co.za

Closing date for CV submissions is Monday, 30 MARCH 2026.

Human Resources Business Partner (Inland)

Description

REF: HRBP-06/26

Icebolethu Group is looking for a competent incumbent for the Human Resources Business

Partner to provide operational and advisory Human Resource support embedded within a

designated business unit by partnering with leadership to implement people strategies

aligned with Group HR priorities and business objectives. This role focuses on talent

management, employee relations, and HR process execution to enable effective business

performance.

Responsibilities

Minimum Qualifications

• Grade 12 / Matric – Essential

• Bachelor’s Degree in Human Resources, Business, Psychology, Communications on any

related field.

• Sage Certification – Advantageous

• Postgraduate qualification and/or SABPP Chartered status (advantageous)

Experience:

• Minimum 5-10 years in a generalist HR role

• Strong experience in multi-disciplinary business environments

• Demonstrated experience with HRIS platforms (e.g., Sage 300 People)

Skills and Competencies required:

Technical Competencies

• Business acumen

• Computer Literacy in Ms Office Suite.

• Strategy, Policies and Procedures formulation skills

• Systems and Process thinking is essential

• Well-developed Change Management skills

• Advanced report writing and presentation skills.

• Proven ability to operate at a strategic and operational levels• Facilitation skills.

• Practical knowledge of Project Management practices, processes, principles and life

cycle

• Generalist Human Resource consulting skills

• Strong communication, negotiation and interpersonal skills

• Ability to build and maintain good internal as well as external relationship

• Strong problem solving and analytical skills as ability to analyse and interpret statistical

DATA / Human Resources Analytics is essential

• Prioritization and resources allocation

• Judgement

• Integrity

• Communication

• Operational Excellence

• Proficiency in HRIS platforms (e.g., SAGE 300 People).

• Ability to extract, visualize, and interpret data using Excel

Key Responsibilities

• Assist in anticipating talent needs in the business unit.

• Monitor and reduce voluntary and involuntary exits

• Provide leadership with root causes and solution

• Ensure timeous, fair, and effective hiring

• Deliver fit-for-purpose hiring plans

• Ensure smooth onboarding experience

• Manage cases fairly and consistently

• Minimise legal exposure at CCMA

• Ensure accuracy and integrity of HR data

• Analyze HR metrics and trends to identify improvement areas

• Collaborate with Risk and Audit teams to address HR risks

• Efficient handling of HR back-office functions including documentation, payroll and

compliance

• Provide leadership with value-adding HR support

• Conduct regular feedback mechanisms

• Promote mental, physical, and financial wellness

• Coordinate wellness programs in partnership with EAP and HSE teams

• Embed values and recognition in daily culture

• Enhance employee morale and connection

• Drive performance management processes in respective business unit.

• Manage performance gaps and risks

• Prepare and conduct HR Refreshers on processes etc

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

• We are an Equal Opportunity Employer committed to creating a diverse and inclusive

company culture.

• Successful candidates will undergo employment security checks such as Criminal,

Employment reference and Credit Checks.

• Ensure Recent Contactable References

• Persons living with disabilities are encouraged to apply.

• This position will be based in Durban and frequent work travelling will be required.

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to HRINLAND@icebolethu.co.za

Closing date for CV submissions is Tuesday 31 March 2026.

Field Agents – Limpopo

Description

Limpopo: Hazyview, Thulamahashi, Dwarsloop, Burgersfort, Matoks,Polokwane, Lebowakgomo,Magneethoogte

REFERENCE NUMBER: FA03/26

SALARY: COMMISSION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. It is also a Winner of the Standard Bank KZN – Top Brand award for 2022, a centre of excellence and a leading provider of dignified burial solutions.

Icebolethu Group is currently in search of vibrant Field Agents in Hazyview , Thulamahashi,Burgersfort, Dwarsloop ,   Matoks,Polokwane, Lebowakgomo,Magneethoogte who will facilitate bringing in new business through cold calling selling of Icebolethu products. The incumbent should possess but no limited to the following

Responsibilities

Minimum Qualifications.

• Matric/ Grade 12
• A relevant tertiary qualification is advantageous
• RE1 or RE5 certification is advantageous

Experience and Knowledge required.

• 1-2 years’ experience in sales, customer service or field operations
• Experience in the funeral assurance, insurance, or financial service sector is preferred
• Background in client engagement and compliant handling will be beneficial
• Computer literate (MS Word, MS Excel, MS Outlook)
• Financial Service Experience (advantageous)
• Clear Credit & Criminal Record

Skills and Competencies required.

• Proven sales ability including cross-selling and upselling
• Proficiency in Microsoft Office (MS Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Customer-centric approach with strong interpersonal skills
• Strong negotiation and conflict resolution abilities
• Honest, reliable, and ethical conduct
• Able to work independently and make sound decisions
• Solid administrative and organizational skills
• Ability to understand and resolve customer concerns effectively
• Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver exceptional customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within the agreed service levels.
• Execute customer retention strategies to maintain and grow client base.
• Maintain accurate client records and ensure proper administrative processes.
• Proactively call clients to restructure, retain, or resell existing policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet and exceed set monthly and quarterly sales targets.
• Negotiate with clients for contract renewals and policy retention.

Contacts

NB: All Short-listed applicants will be subjected to Criminal Checks, Debarment andReferences

PROVINCE

NUMBER OF POSITIONS

Limpopo

20

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT

We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture. White, Coloured and Indian candidates are encouraged to apply.

(NB: Applications with no clarification for the position i.e. (Reference Number/Job Title and Province) being applied for will not be considered).

Please submit CV’s to sibusiso.dlamini@icebolethu.co.za

Closing date for CV submissions is 30 April 2026

Account Payable Supervisor

Description

REFERENCE NUMBER: IGFAPS-03/26

INTRODUCTION

Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor is South Africa’s second largest Funeral Assurance Group. Winner of the Standard Bank KZN – Top Brand award for 2022 provides a centre of excellence and a leading provider of dignified burial solutions.

We are currently in search of an Accounts Payable Supervisor to be responsible for overseeing the accounts payable function, ensuring accurate and timely processing of invoices and payments. The role manages staff, maintains strong internal controls, and builds effective vendor relationships to support financial integrity and operational efficiency within the organisation.

Responsibilities

Minimum Qualifications.

• Matric/Grade 12
• Diploma or Bachelors in Accounting, Finance, or related field
• Professional certifications such as Public Accountant, Certified Management Accountant, CertifiedAccounts Payable Manager are advantageous

Experience and Knowledge required.

• ​Minimum of 3–5 years’ experience in an accounts payable supervisory role

•​Proven supervisory or team leadership experience

•​Experience  working in a high transaction, mutli-entity environment

•​Experience with ERP systems such as Acumatica or Accpac

Skills and Competencies required.

• Tax compliance management
• Vendor dispute resolution
• Workflow optimisation
• Accurate financial reporting
• Strong teamwork and collaboration
• Staff development and training
• Attention to detail and strong organisational skills
• Problem-solving and decision-making ability

Key Performance Areas

• Monitor and resolve open purchase order issues in collaboration with the procurement department to ensure accurate matching and payment.
• Oversee and coordinate daily activities of accounts payable staff to ensure timely and accurate processing of invoices and payments.
• Manage vendor relationships, including responding to queries and resolving discrepancies efficiently.
• Maintain the financial integrity of accounts payable processes.
• Supervise, coach, and train accounts payable staff to ensure adherence to company policies and accounting standards.
• Reconcile accounts payable transactions and related general ledger accounts on a monthly basis.
• Liaise with internal and external auditors and provide required documentation during audits.
• Develop and implement accounts payable policies and procedures to enhance efficiency and strengthen internal controls.
• Prepare and review accounts payable reports for management and assist with monthly and year-end closing processes.
• Ensure compliance with relevant laws, regulations, and accounting standards

Contacts

ICEBOLETHU EMBRACES THE PRINCIPLES OF THE EMPLOYMENT EQUITY ACT
• We are an Equal Opportunity Employer committed to creating a diverse and inclusive company culture.
• Successful candidates will undergo employment security checks such as Criminal, Employment reference and Credit Checks.
• Ensure Recent Contactable References
• Persons living with disabilities are encouraged to apply.
• This position will be based in Umlazi V. Applicants should reside in or around Umlazi.

(NB: Applications with no clarification for the position applying for will not be considered)

Please submit all CV’s to financerecruitment@icebolethu.co.za

Closing date for CV submissions is Friday, 10 April 2026.

We wish you all the best with your applications