To apply, click on the link at the end of the posts and all the best with your applications

Deputy Privacy Officer

Discovery Sales & Distribution

Sandton

Deputy Privacy Officer

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

Job Purpose

The purpose of this role is to ensure the effective operationalisation of privacy within the Sales and Distribution business unit. This includes implementing, managing, and enforcing information governance and privacy controls in alignment with the Group Information Governance and Privacy Strategy, as well as applicable data privacy legislation.The role is responsible for overseeing and executing all data privacy activities within Sales and Distribution, ensuring full compliance with relevant regulatory requirements. In addition, the role will support the Group Information Officer by contributing to the governance, oversight, and continuous improvement of information governance and privacy practices across the Discovery Group. 

The Deputy Privacy Officer is responsible for identifying, governing, controlling, communicating, and safeguarding information assets within Marketing Distribution in accordance with data privacy legislation and regulatory requirements. The role works closely with relevant business and technical owners of systems and processes to ensure effective oversight and implementation of information governance and privacy controls. This position provides operational insight to support the end‑to‑end management of information governance and privacy capabilities. It plays a critical role in developing, maintaining, and continuously enhancing Discovery’s information governance and privacy posture through the efficient operation, monitoring, and control of these capabilities.

Key outputs may include but not limited to:

• Participate in development of information governance and privacy in support of business objectives and arising risks with particular focus on information governance and privacy capabilities, operational and service excellence within Marketing Distribution;
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers, senior staff members and security personnel across Marketing Distribution;
• Coordinate, drive and manage information governance and privacy project implementations and rollouts to ensure successful implementation within agreed timelines and ensure effectiveness of projects by ensuring efficiency including business case development and financial analysis;
• Promote and encourage information governance and privacy excellence. Develop a service culture which builds rewarding relationships, proposes innovations, and allows others to provide exceptional client service;
• The encouragement of compliance, by Marketing Distribution, with the conditions for lawful processing of personal information;
• Dealing with requests for information made to Discovery Business Unit pursuant to POPIA and PAIA in conjunction with the Group Information Officer and Marketing Distribution DIO;
• Working with the Group Information Officer and Marketing Distribution DIO in relation to investigations conducted pursuant to Chapter 6 dealing with prior authorisation, in relation to Discovery Business Unit;
• Communication with the Information Regulator, where necessary on matters related to information privacy or access;
• Ensuring the documentation of processing activities regarding personal information processing;
• Conducting data privacy impact assessments when personal information is processed to ensure adequate measures and standards exist to comply with conditions of lawful processing;
• Ensuring the documentation of processing activities regarding personal information processing;
• Submission of reports with regards to data subject access requests, assessments, complaints and breaches to the Group Information Officer – or as defined in the
• regulations;
• Ensuring the privacy risk assessments are carried out relating to the implementation of data privacy legislation;
• Providing input and sign-off into privacy impact assessments carried out by the entity;
• Reporting to the appropriate Group committee;
• Driving to different Franchises nationally;
• Ensuring the adherence to POPIA in the Distribution franchises;
• Dealing with complaints;
• Assisting with regulatory and Discovery onsite visits;
• Design and implementation of regulatory required documentation.

Work Experience

• 10+ Years Information governance and privacy experience Of which 3+ Years’ experience in privacy operational management
• 10 or more years of relevant work experience in two or more of the following areas: Information governance , Privacy management and privacy legislation.

Education

• Information management related Diploma / Degree Privacy management related Diploma / Degree or Certification
• Privacy management certification e.g. CIPM or CIPT (IAPP certification) Business management

Technical Skills or Knowledge

• Knowledge of privacy management aspects.
• Ability to define tasks needed to accomplish goals and assigns and co-ordinates people, tasks and resources to ensure an efficient flow of work.
• Ability to make firm and, if necessary, swift decisions, sometimes with limited information; assesses risk and accepts responsibility for the resulting action
• Technical knowledge and experience working with information governance and privacy specific control capabilities across both technical and business domains.

Click here to apply

Business Analyst

Discovery – Group Information Services – Systems of Engagement

Business Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Digital Channels

Working in a high-performance organization that prides itself in attracting the finest talent, we challenge ourselves to find solutions that make a difference in the world. Our environment is always buzzing with energy and smart, motivated people working on finding the best way to move forward.

The Digital Channels team works on dynamic new projects and product enhancements within the web and mobile platforms in order to improve business inefficiencies, gain competitive advantage on our products and ultimately to provide better service to our clients. Using knowledge of the organization’s technology infrastructure and specific software applications, Digital Channels helps the business to address changes through technologies.

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario’s and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• Any IT degree or diploma, or any relevant BA qualification
• 3 year business analyst experience

• Advantageous
• 1 year user interface analyst experience
• Business experience and product knowledge

Methodologies

• Agile

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)

Technologies

• SQL  (advantageous)
• UML
• XML
• JSON
• ITIL (advantageous)

Other

• Software architecture
• JAD sessions
• Data modelling techniques

Click here to apply

Functional Head

Discovery Corporate & Employee Benefits

Functional Head – Account Management

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The Functional Head: Account Management is responsible for leading and enabling a high‑performing Account Management function within CEB. The role ensures consistent, efficient, and client‑centric account management practices, drives the implementation of functional strategy, and acts as a critical link between Account Management, business stakeholders, operations, enablement teams, and systems.

This role is accountable for driving account manager effectiveness, strengthening client engagement, embedding change initiatives, and ensuring that processes, governance, and performance management support the achievement of strategic and commercial objectives

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

Functional Leadership & Strategy

• • Drive consistent ways of working, standards, and governance across the Account Management function.
  • Translate CEB strategy into clear functional plans, initiatives, and priorities for Account Management.
  • Act as subject matter expert for Account Management across projects, operational changes, and strategic initiatives.
  • Ensure functional readiness for business change, new products, systems, and operating models.

Account Management Enablement & Effectiveness

• • Drive account manager effectiveness through fit‑for‑purpose frameworks, tools, and operating models.
  • Partner with training teams to define learning, onboarding, and accreditation frameworks for Account Managers.
  • Identify capability gaps and development needs through field engagement, performance data, and stakeholder feedback.
  • Contribute to the design and rollout of incentive schemes aligned to business and client outcomes.

Change & Project Delivery

• • Initiate, lead, and govern projects within the Account Management function from inception to completion.
  • Design and support change management strategies to support adoption of new processes, tools, products, and structures.
  • Ensure appropriate tracking, reporting, and benefits realisation for initiatives impacting Account Management.
  • Provide functional sign‑off on requirements, specifications, test cases, UAT, and implementation readiness.

Operational Excellence & Governance

• • Drive process efficiency, standardisation, and continuous improvement within Account Management.
  • Ensure processes are auditable, controlled, and aligned to business objectives.
  • Assist with maintenance of SOPs relevant to Account Management, ensuring changes are communicated and embedded.
  • Monitor functional performance, identify trends, and implement corrective actions where required.

Stakeholder & Client Management

• • Manage senior stakeholder relationships across business, operations, business integration, and systems.
  • Act as a key escalation point for complex account management issues and operational queries.
  • Drive clear communication and alignment on initiatives, changes, and performance outcomes.
  • Provide insight and input to broader business decisions impacting clients and account management models.

Personal Attributes

The successful candidate will demonstrate:

• Strong leadership, coaching, and people management capability
• Strategic thinking with the ability to translate strategy into execution
• Excellent planning, organising, and decision‑making skills
• Strong influencing, communication, and stakeholder management ability
• High resilience and ability to perform under pressure
• Analytical, solution‑oriented, and result-driven mindset
• Adaptability and responsiveness to change

Education and Experience

Education / Qualifications

• • Matric (required)
  • Relevant business, commerce, or related degree (advantageous)

Experience

• • Proven management and leadership experience (minimum 2 years)
  • Experience in account management, client servicing, sales, or business integration (advantageous)
  • Experience leading or contributing to complex projects and change initiatives
  • Strong exposure to stakeholders and relationship management within corporate environments

Skills & Knowledge

• • Strong analytical, reporting, and problem‑solving skills
  • Advanced MS Excel and PowerPoint capability
  • Understanding of account management, servicing, and client engagement principles
  • Knowledge of employee benefits, healthcare, or financial services environment (advantageous)
  • Familiarity with CRM, enablement, and performance management frameworks
  • Strong understanding of CEB systems, products, and processes (preferred)

Click here to apply

Operations Manager: DHCS Health Coaches

Discovery – Health

Operations Manager: Health Coaching  

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery HealthCare Services

DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCS are:

• Executive Wellness
• Corporate Wellness
• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Corporate Clinics

Through its teams, DHCS aims to:

• Provide quality care by bridging the gaps in the current market with high quality services.
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden.
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste.
• Brand differentiation by providing members with innovative services that leverage the latest health technology.

About Health Coaches 

Health Coaching is a human-led, digitally supported journey aimed at improving member well-being through supported behavioural change and self-management. Health Coaching is underpinned by benefit navigation, condition education/management, goal setting, physical activity, and other lifestyle changes, such as sleep and nutrition.

This person-centred partnership leverages dynamic steps and processes to help transform our members’ health and improve their lives, through personalised support to create lasting positive change.

Job Purpose

Manage the daily operations of the Health Coaching business, ensuring the delivery of high-quality coaching services. Oversee team leaders and coaching staff to achieve operational excellence, enhance client satisfaction, and drive continuous improvement.

Key Outputs

Operational Management:

• Manage daily operations and ensure overall quality of coaching services.
• Ensure ongoing tracking and management of member sentiment
• Respond to general queries, questions, and new requests.
• Manage complaints logging and resolution, including appropriate escalation to Senior Leadership

Team Leadership and Performance:

• Manage Team Leader & Coach performance, including target setting, talent management, and performance tracking.
• Ensure efficient workforce planning including equitable distribution of responsibilities and tasks.
• Oversee recruitment, vetting, interviewing, and appointment of new coaches and Team Leaders.

Quality and Workforce Management:

• Ensure coaching quality through regular audits and quality management processes.
• Implement workforce planning and succession planning strategies.
• Review volumes and headcount for workforce forecasting and motivate for FTE increases.

Training and Development:

• Oversee training, updating training materials, SOPs, and onboarding new coaches.
• Facilitate new coaches’ enrollment into requisite external training and accreditation and monitor their progress.

Reporting and Insights:

• Ensure timeous daily, weekly, and monthly performance communication and tracking.
• Generate insights on operations, TLs, and coaches using data and dashboards.
• Gather insights on key barriers and opportunities for improvement across programs.

Adhoc Tasks:

• Oversee maintenance of various assets used in the day-to-day delivery of the Coaching service
• Handle ad hoc reporting and assist with projects/pilots.

Education required

Essential:

• Matric
• Clinical qualification (degree or diploma)

Knowledge required

Essential:

• Understanding of corporate organizations
• Understanding of Business Processes
• Exceptional stakeholder relationship management
• Healthcare industry knowledge
• Understanding of data and statistics
• MS Office including excellent analytical capabilities and comfort with Excel

Advantageous:

• Discovery Product knowledge
• High level understanding of Discovery Health systems
• Knowledge of PowerBI

Experience required

Essential:

• Experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years’ experience within operations/clinical service delivery
• Proven track record of successful implementation of business process change projects
• Experience with managing strategic relationships
• Extensive experience working with stakeholders (internal and external)
• Solid experience leading areas of 30+ employees
• Business presentation skills

Advantageous:

• Knowledge of Discovery Health
• Start-up experience

Click here to apply

Clinical Care Specialist

Clinical Care Specialist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Care

Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.

Key Purpose:

To holistically review the needs of clinically complex members and coordinate their care in the most appropriate setting, liaising with internal and external stakeholders to ensure the best clinical outcomes.

Key Outputs

· Perform health assessments on patients in order to identify individual patient risk factors

· Perform interventions to influence individual patient risk

· Promote behavior change to ensure greater treatment compliance and condition management

· Authorising of admissions and treatment as per agreed protocols

· Assist members with clinical related queries

· Proactively assist complex member with understanding their plan benefits and maximizing their use to effect risk savings in the long term

· Monitor patient progress through ongoing patient interaction and follow-up.

· Co-ordination of integration of care including social services where appropriate.

· Maintain relationships between key internal and external stakeholders

· Refer to other departments where appropriate to ensure that the relevant benefits are provided

Competencies:

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

☒Ensures accountability.

☒Action oriented

☒Manages ambiguity.

☐Attracts top talent.

☒Business insight

☒Collaborates

☒Communicates effectively.

☒Manages complexity.

☒Manages conflict.

☒Courage

☒Customer focus

☒Decision quality

☐Develops talent

☐Values differences

☐Directs work.

☐Drives engagement

☐Financial acumen

☐Global perspective

☒Cultivates innovation.

☒Interpersonal savvy

☒Builds networks.

☒Nimble learning

☒Organizational savvy

☒Persuades

☒Plans and aligns.

☒Being resilient

☒Resourcefulness

☐Drives results

☒Demonstrates self-awareness.

☒Self-development

☒Situational adaptability

☐Balances stakeholders

☐Strategic mindset

☐Builds effective teams.

☐Tech savvy

☐Instils trust.

☐Drives vision and purpose

☐Optimizes work processes

Education and Experience:

The following requirements are essential:

· Matric

· Registered Nurse qualification

· Valid SANC registration

· MS Office

· At least 3 years clinical nursing experience, post training.

·

The following requirements will be advantageous:

· Managed care experience

· Discovery Health system knowledge and experience

Personal Attributes or Competency Profile

The Discovery Person

· Values Driven

· Optimistic

· Learns on the Fly

· Resilient

· Instils Trust

· People Savvy

· Drives Results

· Problem Solver

Click here to apply

Client Relationship Manager

Discovery Care

Client Relationship Manager In Hospital Case Management

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Care

Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real-time risk management and the Care Coordination Services manages the Managed Care programs.

Please take note that this role is open to the below regions:

Gauteng, ECP, KZN

Key Purpose:

To accurately review and assess In Hospital related queries and updates, in line with Discovery Health products and in accordance with benefit entry criteria and established protocols

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:
Dealing with all IH queries and escalations through to resolution
Enforcing policy, protocol and benefits decisions
Meeting daily Operational Targets, TWT, etc.
Ad Hoc duties based on business requirements
Communicating effectively and accurately, progress, outcomes to complainants verbally and in writing
To liaise with relevant stakeholders involved in the member’s care to ensure the best possible member journey.
Skills:

Adapts interpersonal style to suit different people or situations
Adapts to changing circumstances
Assertive and confident
Attention to detail
Customer focused
Demonstrates integrity
Shows urgency and passion for servicing

Competencies:

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

☒Ensures accountability.

☒Action oriented

☒Manages ambiguity.

☐Attracts top talent.

☒Business insight

☒Collaborates

☒Communicates effectively.

☒Manages complexity.

☒Manages conflict.

☒Courage

☒Customer focus

☒Decision quality

☐Develops talent

☐Values differences

☐Directs work.

☐Drives engagement

☐Financial acumen

☐Global perspective

☒Cultivates innovation.

☒Interpersonal savvy

☒Builds networks.

☒Nimble learning

☒Organizational savvy

☒Persuades

☒Plans and aligns.

☒Being resilient

☒Resourcefulness

☐Drives results

☒Demonstrates self-awareness.

☒Self-development

☒Situational adaptability

☐Balances stakeholders

☐Strategic mindset

☐Builds effective teams.

☐Tech savvy

☐Instils trust.

☐Drives vision and purpose

☐Optimizes work processes

Education and Experience:

The following requirements are essential:

Matric
Nursing Qualification (Enrolled/Professional Nurse)
Valid SANC Registration
Discovery Health working experience in a clinical role
Discovery Health products and system knowledge
PMB Legislation Knowledge
Analytical Skills
Effective Communication Skills (Written & Verbal)
MS Office

The following requirements are advantageous:

1 year CRM Experience
Discovery Health Pre-Authorizations working experience

Personal Attributes or Competency Profile

The Discovery Person

Values Driven
Optimistic
Learns on the Fly
Resilient
Instils Trust
People Savvy
Drives Results
Problem Solver

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

Click here to apply

Change Manager

Discovery – Information Governance and Security (IGS)

 

Change Manager 

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society. 

About IGS

The Information Governance and Security (IGS) function within Discovery Group aims to provide assurance that the organisation’s information assets are adequately protected against threats on a continual basis. This is achieved by finding the right balance of information security and business freedom. 

Key Purpose 

The purpose of this role is to execute change and communication initiatives that enable the effective adoption of IGS practices across the organisation. The IGS Change Manager translates complex strategic, regulatory, security and technical concepts into clear, compelling and accessible communication for all stakeholder groups. The role ensures that change introduced through projects, operational improvements, and regulatory activities is consistently assessed, planned, communicated, adopted, and embedded into business‑as‑usual environments. 

This role plays a critical part in strengthening Discovery’s Digital Trust posture by driving awareness, behavioural change and cross‑business engagement, ensuring alignment with departmental strategy, communication frameworks, and enterprise‑wide standards. 

Areas of responsibility may include but not limited:

• Lead structured change management for projects, including impact assessments and the development of change, stakeholder engagement plans, communication plans, and adoption strategies.  

• Integrate change management activities into programme plans and collaborate closely with Programme Managers and Functional Leads.  

• Manage operational change across IGS, covering governance updates, communication platform, auditdriven changes, and training needs analysis.  

• Coordinate and execute change readiness activities, facilitate engagement sessions and workshops, change pipeline management, and targeted interventions to support adoption.  

• Establish and maintain consistent, repeatable change processes, ensuring full assessment of business impact, process adoption, and workforce readiness, alongside comprehensive documentation.  

• Define, measure, and report on security and privacy change adoption metrics, partnering with Human Risk Management to align training, awareness, and communication requirements. 

Personal Attributes and Skills 

• Strong in:  

• Project change management methodologies 

• Operational / BAU change governance 

• Continuous improvement mindset 

• Excellent presentation and facilitation skills, with the ability to craft and deliver clear, engaging content. 

• Working knowledge and context of information security, privacy and governance practices 

• Proven ability to manage highvolume, parallel change initiatives 

• Excellent stakeholder and communication management and skills; leading without authority 

• Ability to translate technical security and privacy changes into businessrelevant impacts 

• Ability to manage multiple workstreams in a complex, matrixed environment 

Education and  Experience

• Bachelor’s degree in Business, IT, psychology or related discipline 

• 4+ years’ experience in change management, marketing, training / learning specialist, project management, or enterprise delivery roles 

• Demonstrated experience managing change across projects and operations 

• Experience working in regulated or auditdriven environments 

Click here to apply

Underwriter (Senior)

Discovery Life

Underwriter (Senior)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships

Key Purpose

Underwriting Life applications and assessing risk of clients applying for Life Cover and to ensure they meet the requirements. In addition to this, also responsible for the underwriting system in ordert to ensure that it is effective and efficient.

Areas of responsibility may include but not limited to

• Building effective relationships with brokers, franchises and our internal system department to ensure successful execution of our deliverables and targets.
• Make effective decisions by applying underwriting knowledge and experience to ensure that the risks involved have been weighed up.
• Ensuring that the Underwriting system is efficient and effective by reporting systems difficulties to the relevant systems team.
• Demonstrate a bias for speed and execution in assessing and underwriting a minimum of 50 cases per day to ensure outcomes are delivered.
• Conduct accurate underwriting requirement setting within SLA in order to meet objectives
• Make Underwriting decisions on Level 1 and Level 2 cases for effective problem solving.
• Deal with underwriting related queries on the broker and franchises for better service delivery.
• Managing the underwriting production for the first pass and level 1 (Path) work and to make sure SLAs are met in order to ensure a smooth flow in the system.

Education and Experience

Essential:

• Matric
• Relevant Medical or Insurance diploma/degree/qualification
• Minimum 5 years Underwriting experience

Advantageous:

• Occupational Certificate: Insurance Agent: Insurance Underwriter
• Business Writing Skills Certificate

Technical Skills and Knowledge

Essential:

• Attention to detail
• Negotiation skills
• Communicates Effectively
• Statistic skills
• Medical knowledge
• Financial knowledge
• Customer service / satisfaction
• Reassurance training, in-house training 

Advantageous:

• Nursing background
• Knowledge of the Life Insurance market.

Click here to apply

Claims Assessor

Key Purpose

To investigate and validate motor claims to determine validity based on the Discovery Insure contract. To correctly quantify and validate losses and serve as a mediator between clients and/or brokers. Provide feedback and support to claims consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Motor claims investigation and validation, including settlement, rejection and repair within service level agreement.
• Turn-around time and predetermined mandates.
• Loss adjustment by correctly quantifying losses and/or verifying claimed amounts. Mediation between Insure client and/or broker.
• Reporting on all assessed claims and making recommendations.
• Analyse client behaviour to determine legitimacy of claims.
• Investigate and report on fraudulent claims.
• Perform administrative tasks and meet strict deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating and handling of evidence.
• Claims forum presenting of claims.

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 5 years’ short-term insurance motor claims validations and investigations experience (Essential)
• Interviewing techniques (Essential)
• Investigation terminology (Essential)
• Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence
• Willing to travel

Click here to apply

Administrator

Administrator  

Purpose

Providing first line support for the Planon application to both Discovery end users (employees) as well as CRES back-office administrators. Gathering CRES business requirements, assessing the impact of those changes, capturing, analysing and documenting requirements and supporting the communication and delivery of those requirements to help the delivery team better meet the demands of CRES.

Stakeholder Relations 

• Build and maintain relationships and collaborate with various stakeholders including CRES Systems Support, CRES SMEs, third-party application representatives and Discovery employees to support business outcomes.

• Work with CRES Systems Support team on first- and second-line support items to ensure smooth system operations.  

Role Responsibilities

First line support

• Assisting users with logging calls on CRES Service Desk.   

• Logging calls on behalf of users as and when needed.
• In depth troubleshooting of all first line calls before redirecting to second line support if required.
• Priotitise job cards based on type, category, severity, and urgency. 
• Assist Service Desk with rerouting customer job cards logged incorrectly to the correct resources and follow up with the relevant teams on receipt of the same.
• Providing training, documenting user guides and FAQ documents to the CRES admin team as well as to the CRES customers.

Business analysis

• Ensuring that requirements and business process specifications are documented and presented in line with current best practice and accurately represent business needs.
• In collaboration with CRES Systems Support team, oversee the quality delivery of requirements and business process specifications.
• Ensure that requirements and business process specifications are reviewed, validated, tested, and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.
• Follow an agile project approach for continuous improvement. Collaborating closely with all stakeholders and CRES systems team, in an ongoing process from end to end, to ensure delivery requirements and expectations remain current and adaptive to the changing environment.
• Creating user scenario test cases for User Acceptance Testing (UAT) to ensure that testing covers all aspects of the business specification and anticipated processes.
• Participating in UAT and guide users to ensure that the designed solution meets business requirements.
• Facilitating feedback and providing exceptional client service and minimize work disruption and maximize productivity.
• Create check sheets for repeat tasks such as upgrades and manual updates as needed.

Experience:            

• Relevant Qualification
• Junior Business Analyst certification
• Systems experience – Must understand systems and have the ability to translate business needs to systems requirements

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