NCR Jobs

Call Centre Administrator

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Call Centre Administrator (Erratum)
Paterson Grade: B-Upper
(3 months fixed-term contract appointment)
Salary Ranges from: R103 300 – R 185 900 maximum

Requirements:
▪ A suitable candidate must have a one year post matric qualification in Office Administration or
equivalent qualification.
▪ At least one (1) year experience in call centre, customer service or administrative environment,
or Grade 12 with (2) two years experience in call centre, customer service or administrative
environment
▪ Debt Counselling Certificate will be an added advantage.

Duties:

• Providing administrative support to the call centre.
• Interface with consumers via calls, emails and in person consultations for purpose of
  resolving enquiries related to the NCA.
• Process / assess enquiries received by the NCR in line with the NCA and internal policies.
• Accurately capture details of enquiries received.
• Maintaining functional filling of all assessed enquiries and ensure accuracy and
  completeness of records.
• Compile daily, weekly or monthly reports.

Knowledge:

• National Credit Act.
• Customer service principles and engagement.

Skills:
▪ Skills and Competencies
▪ Ability to work in a team driven environment.
▪ Good organisational and time management skills.
▪ Microsoft Office (Excel, Word, Outlook).
▪ Effective Communications skills (verbal and written).
▪ Customer relations.
▪ Strong attention to detail.
▪ Ability to multitask under pressure.
▪ Data capturing accuracy.

Closing Date: 17 April 2026

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za

Ref: CCA/04/2026

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Complaints Officer

The National Credit Regulator (NCR) was established as the regulator under the National Credit
Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It
is tasked with carrying out education, research, policy development, registration of industry
participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment
distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.
The Act requires the NCR to promote the development of an accessible credit market, particularly
to address the needs of historically disadvantaged persons, low income persons, and remote,
isolated or low density communities. The NCR invites applications from suitable candidates for the
following position:

Position: Complaints Officer (Re-advertisement) (Erratum)
(12 months fixed-term contract appointment)
Paterson Grade: C-Lower
Salary Ranges from: R159 100 – R302 200 maximum

Ref No: COCO/04/26

Requirements:
▪ The successful candidate must have a degree / diploma in Finance, Compliance or Legal.
▪ At least (18) eighteen months experience in a Regulatory / Credit industry.
▪ Experience in complaints / dispute resolution processes will be an added advantage.

Duties:
▪ Effective evaluation of complaints concerning allegations of non-compliance with the National
Credit Act.
▪ Implementation of internal complaints handling policies and procedures.
▪ Provide and maintain a high level of quality work.
▪ Report writing.
▪ Maintain good relations with internal and external key stakeholders.
▪ Participating in team activities aimed at improving customer satisfaction and departmental
performance.

Knowledge:
▪ National Credit Act.
▪ Complaints resolution processes.

Skills:
Computer literacy.
▪ Strong personal skills.
▪ Team Player.
▪ Excellent written and verbal communication skills.
▪ Administrative and organisational skills.
▪ Ability to work under immense pressure.
▪ Conflict resolution and negotiation skills.
▪ Results driven.

Closing Date: 17 April 2026

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za

Ref: COCO/04/26

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

We wish you all the best with your applications