Liberty Vacancies

To apply, click on the link at the end of the posts and all the best with your applications

Facilitator, Learning

Job Description

To support a positive workforce experience for Group CoEs/designated business units/corporate functions/geographies, by facilitating learning programmes to address requirements. Partner with stakeholders to understand learner needs & deliver data-driven insights, pertinent to the CoE, for decision making. Interpret current requirements & shifts in CoE practice, implementing end-to-end, standard learning solutions, prioritising & ensuring alignment of CoE initiatives whilst addressing needs.

Qualifications

Type of Qualification: Diploma in HR, HRD, ETDP
Field of Study: Social Sciences

Experience Required
Learning
People & Culture

• 5-7 years with at least 3 years as a Facilitator
• Demonstrated workplace experience within the area of specialisation.
• Knowledge of Retail Life and Investment savings products
• Experience on Instructional Design tools

Additional Information

Behavioural Competencies:

• Articulating Information
• Checking Things
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Showing Composure
• Taking Action

Technical Competencies:

• Decision Making
• Learning Evaluation
• Learning Facilitation
• Solution Delivery
• Teaming
• Workforce Insights

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Fraud Risk Manager

Job Description

To implement a first line prevention and detection fraud risk management capability for an allocated portfolio within Insurance and Asset Management South Africa in order to provide a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction.

Qualifications

Type of Qualification: First Degree
Field of Study: Finance and Accounting
Type of Qualification: First Degree
Field of Study: Risk Management

Experience Required
Client Coverage
Insurance and Asset Management 
5-7 years
Managing fraud for products and platforms with specific experience in external fraud types such as fraudulent insurance claims, deceased estate fraud, agent fraud, impersonation, cybercrime and digital fraud. Understands fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data. Business knowledge of Insurance and Asset Management such as Risk (Life, Funeral, Disability, IPP, etc.) and Investments, the payments eco-system and insurance platforms.

Additional Information

Behavioural Competencies:

• Checking Things
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Fraud Detection and Management
• Knowledge Management Systems
• Managing Knowledge Assets
• Risk Management
• Risk Response Strategy

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Specialist, Complaints Management

Job Description

The Complaints Resolution Specialist shall provide expert support in resolving customer complaints and investment‑related queries, with the objective of restoring, improving, and maintaining consistent customer satisfaction. The Specialist shall ensure that all complaints‑handling processes are strictly adhered to in accordance with applicable financial regulations, statutory requirements, and internal policies. The Specialist shall be accountable for delivering accurate, transparent, and timely resolutions that safeguard customer interests, uphold regulatory standards, and enhance the overall customer experience.

Qualifications

Type of Qualification: NQF Level 6


Experience Required
Operations Control
Operations
5-7 years
Experience in a client facing service environment, (Call Centre, Branch and OSS).

Understands the client distribution network, service processes, product and systems: Ombudsman terms of reference, legislation and its application.

Additional Information

1. Core Competencies
Investment Value Understanding:

Demonstrates practical knowledge of simple vs.compound interest when explaining investment performance.

2. Market Movements & Impact:

Understands how volatility and economic conditions affect investment values and communicates these confidently.

3. Numeracy Skills:

Applies strong numeracy and financial interpretation skills with accuracy and attention to detail.

4. Policy Value Calculations:

Experienced in calculating and validating policy and investment values using both manual and system methods.

5. Simplifying Technical Information:

Explains complex investment concepts and product features in clear, customer‑friendly language.

6. Complaint Handling:

Resolves customer complaints on investment value declines and premium reviews with professionalism, empathy, and structured problem‑solving.

7. Technical & Specialist Knowledge:

Maintains extensive investment product expertise; applies research tools and frameworks to support sound decisions.

8. Governance & Compliance:

Ensures adherence to governance, regulatory, and compliance requirements; identifies, mitigates, and escalates risks appropriately

Behavioural Competencies

Articulate information

Technical Competency :

Complaints Resolution

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Actuarial Graduate

Job Description

To perform defined actuarial modelling, analysis, and reporting activities, applying Actuarial, Statistical and Mathematical techniques under supervision. Gain familiarity with business context, build knowledge and skill, and assist actuarial teams with solving business and financial problems within a business area that requires actuarial capability i.e., risk, product development, product pricing, actuarial valuation, finance etc.,across Standard Bank Group.

Qualifications

Honours Degree Actuarial Science

Experience Required

Actuarial
0 -1 years exposure to actuarial modelling or financial analysis during studies.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Interpreting Data
• Inviting Feedback
• Managing Tasks
• Meeting Timescales
• Producing Output
• Providing Insights
• Pursuing Goals
• Showing Composure
• Taking Action
• Team Working

Technical Competencies:

• Data Analysis
• Data Integrity
• Quantitative Analysis
• Statistical & Mathematical Analysis
• Write Code

Click here to apply

Manager, Branch

Job Description

To effectively lead and manage IAM branch operations and resources (people, process, systems) to achieve sustainable profitability and foster a client-focused, high-performance culture. Drive business growth through effective recruitment, retention, and comprehensive management of diverse Financial Advisers. Ensure alignment of company objectives with adviser execution, ensuring strict regulatory compliance (FSCA) and Treating Customers Fairly (TCF).

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce, Finance and Accounting, Marketing
Licenses & Certifications: FAIS Representative

Experience Required
Sales
Sales & Distribution
1-2 years
Strong understanding of regulatory compliance, risk management, and client service principles (e.g., TCF) within the financial services industry. Proven experience in managing operational budgets and achieving financial targets.

5-7 years
7-10 years of progressive experience within the insurance, financial services, or asset management sectors. This includes at least 3-5 years at a management level, overseeing teams or significant operational areas. Proven track record in sales and distribution management, with demonstrated experience in financial adviser recruitment, retention, and development. Demonstrated ability to lead and manage diverse teams, including independent contractors.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Developing Expertise
• Directing People
• Empowering Individuals
• Making Decisions
• Producing Output
• Seizing Opportunities
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Claims Knowledge and Management
• Client Acceptance & Review
• Compliance
• Customer Value and Insights Management
• Financial Acumen
• Financial Management (Financial)
• Innovation Strategy and Portfolio Management
• Insurance Principles
• Insurance Products & Services
• Meeting Logistics
• Office Logistics
• Product Innovation Lifecycle Management
• Quality Management
• Risk Management
• Root Cause Analysis
• Underwriting Management
• Underwriting Process
• Workspace Management
• Written Communication

Click here to apply

Head, Source Control and Execution

Job Description

To develop, maintain and manage the strategic execution of the Source Control and Execution Function, as it pertains to auditing and testing of controls and proactive mitigation of potential risks, to ensure that business is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and enables the competitive advantage of the organisation.

Essential Functions

• Collaborate and engage functions across the business, contributing and providing expert insights in terms of source control and execution, in line with the agreed policies, procedures and service level agreements, in order to achieve strategic objectives
• Continuously review and take action based on information provided by Direct and Indirect reports, regarding matters such as statistics, dashboards, reports, risks, escalations, technology and system issues as it pertains to Source Control and Execution.
• Develop, implement and enhance systems and processes that will ensure the effective and proactive identification, evaluation, review and reporting of risks across products, process and technology
• Develop, and ensure the implementation of the Source Control Framework and associated controls with the relevant product, process and technology stakeholders.
• Drive and advise on best practice processes and systems for business areas to effectively monitor, audit and control adherence, conformance and compliance to policies, processes and standards in order to ensure compliance with statutory and regulatory laws.
• Drive and develop solutions to address instances of non-compliance, follow-up and ensure the implementation of the compliance solutions by the relevant stakeholders. to proactively safeguard the business against reputational risk and financial losses.
• Drive the development, digitisation, implementation and enhancement of required controls across product, process and systems.
• Drive the implementation & maintenance of a control register to ensure all stakeholders effectively execute on the agreed Source Control Framework.
• Lead and manage the Source Control and Execution function according to the lean leadership and employee engagement principles, including employee lifecycle from recruitment through to exit, performance management, training and development, discipline and grievance management, retention and reward and people administration, to ensure a high-performance culture.
• Maintain and implement the Source Control Framework, covering strategy, policy, process, procedures, standards, guidelines, training, objectives, metrics and governance, to ensure consistency of implementation and the alignment to the changing business requirements and best practices and standards.
• Manage, monitor and control cost in line with the Control Assurance and overall CIB budget by ensuring sound financial practices. and optimisation of processes and systems within the business through sound financial principals.
• Oversee and advise on the collection and capturing of Source Control and other data, such as Audit reports, across all domains to ensure the information is reliable and therefore will effectively guide critical business decisions.
• Produce aggregated and reliable reports regarding the performance of all associated controls and formulate pertinent observations to enable the effectiveness of critical business decisions.
• Provide expert advice to Senior Stakeholders, on the required minimum standards, strategies, projects, plans, initiatives, reporting and other relevant activities to ensure all business areas effectively comply with internal standards and legislative requirements as it pertains to the Source Control Framework and Strategy.

Qualifications

Type of Qualification: First Degree
Field of Study: 

Preferred And/Or

• First Degree Business Commerce Required
• Qualified Actuary / Post Graduate Degree Business Commerce Preferred

Experience Required

• 3-4 years’ Experience in managing and leading a diverse team, driving performance and deliverables through performance management and strategic objectives, targets and plans, developing and strengthening the capabilities within the team.

Required

• 8-10 years Strong and broad knowledge and experience in a spectrum of Retail Long Term Insurance products, operations, systems and processes, with strong focus on operational risk and controls, systems and processes related to risk and investment insurance products.

Required

• Total number of years’ experience 12 years

Additional Information

Behavioural Competencies – Essential

Behavioural Competency Description

Articulating Information Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information

Checking Things Is meticulous in finding errors; ensures accuracy by being thorough and checking details; produces high quality work by being detailed.

Developing Strategies is focused on developing strategies; thinks in the longer term and anticipates trends; envisages the future and adopts a visionary approach

Directing People Is comfortable leading people; coordinates and directs groups; seeks to control things

Establishing Rapport Builds rapport and puts people at ease; is engaging and welcomes people; finds it easy to make friends

Examining Information Analyses and processes information; asks probing questions; strives to find solutions to problems

Exploring Possibilities Is conceptual when developing ideas; applies theories to problem solving; prefers

Technical Competencies:

• Advanced Modeling & Data Science
• Actuarial Software Expertise
• Product Knowledge 
• Promote Good Governance, Risk & Control
• Regulatory & Financial Acumen
• Specialized Valuation & Reserving
• Strategic Planning and Reporting
• Technology Planning and Roadmaps
• Data Visualization

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Manager, Client Service

Job Description

To oversee the daily operations of client services management teams, driving optimal performance and the delivery of exceptional client service that embodies world-class operational standards.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required: Service Management

5-7 years
Demonstrated experience and ability to manage multiple internal stakeholder relationships to drive business operations. Includes Finance, IT, Compliance and Risk.

5-7 years
Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal and external stakeholders

Additional Information

Behavioural Competencies:

• Developing Expertise
• Directing People
• Embracing Change
• Examining Information
• Exploring Possibilities

Technical Competencies:

• Active Listening
• Automation Acumen
• Automation Enablement
• Automation Literacy
• Client Relationship Management

Click here to apply

We wish you all the best with your applications