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Management Training Specialist
Job Description
About Unifi
Boldly different. Fiercely human. Proudly African.
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for millions of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.
Learn more about Unifi at:
https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s
Purpose of the role
The Management training specialist turns Unifi’s management standards into real, practical training that grows all managers in the Unifi community — every day, in every country. Reporting to the Head of L&D, you co-design Unifi’s management training in partnership with the L&D Design Lead, and you facilitate it directly with managers across all levels and countries.
Responsibilities
- Co-design management training content with the L&D Design team — bringing your facilitation experience and frontline insight into the design process.
- Facilitate management training across Unifi — adapting style and examples for each country’s context.
- Identify management capability gaps through regular needs analysis in partnership with the L&D design lead and in country teams aligned with business needs.
- Stay close to managers in country visiting branches, contact centres, and country offices — observing how training translates into behaviour, and feeding that back into design.
- Track engagement, completion, and behavioural impact of management training, and use the data to improve content and delivery.
- Maintain consistently high standards across all management training materials — practical, relevant, easy to apply, and aligned to the Unifi way.
- Build a learning experience that managers look forward to, — energy, participation, and practicality.
- Design, own, and continuously improve the management training plan, ensuring it is aligned to business needs and evolving capability needs.
- Deliver high-impact management training, including workshops and refresher sessions, adapting facilitation methods to suit diverse audiences across countries.
- Partner with business to ensure learning is adopted in practice, and continuously gather feedback on real impact and behavioural change.
- Use learning technology and data to track engagement, effectiveness, and behaviour change, and use insights to continuously improve delivery.
- Provide clear feedback and reporting to stakeholders on progress, impact, and emerging development themes.
- Maintain high and consistent standards across all management development materials and ensure content remains practical, relevant, and easy to apply.
- Build a culture where learning is simple, useful, and energising, helping Unifi remain a place to thrive and perform.
- Make Unifi a fun place to work!
Requirements
- Bachelor’s degree in learning and development, or a related field.
- 5+ years’ facilitation experience in management development.
- Familiar with established management frameworks.
- Proven experience managing and implementing training in a fast-paced, multi-country environment.
- Strong facilitation and presentation skills, both in-person and virtual.
- Ability to design clear, practical training that managers can apply on the job.
- Strong communicator who can simplify complex ideas without losing meaning.
- Comfortable using data to track training outcomes and report on insights.
- Organised and able to manage multiple programmes and stakeholders simultaneously.
- Self-starting, driven, and humble, with a commitment to growing the Unifi bench.
- Willing and able to travel across Africa.
Click here to apply
Recoveries Field Agent
Job Description
Job Description
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda, Kenya and Tanzania. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32BzxAHfA&t=4s
Role Purpose
The Recoveries Delivery Agent is responsible for effectively delivering demand letters, other relevant documents /materials, and supporting the Recoveries team in achieving collection targets while maintaining strong client relationships.
Responsibilities
- Optimize the delivery of demand letters to designated clients with intent to recover outstanding payments.
- Deliver other relevant documents /materials as per schedules.
- Escalate cases that require further action to the Team Leader.
- Maintain accurate records of deliveries, and client interactions in the system.
- Provide daily updates on field activities to the Recoveries Team Leader.
- Maintain a positive and professional relationship with clients during recovery visits.
- Address client queries and concerns or redirect to appropriate channels.
- Ensure personal safety and follow company policies, procedures, and regulatory requirements in all recovery activities.
- Follow up with assigned clients on overdue accounts.
- Maintain the motorcycles in good mechanical condition.
- Coordinate with Administration to procure stationery for printing letters and Envelopes.
2) Others
1. Be a brand ambassador and ensure the right image is projected of the brand.
2. Maintain thriving relationships with colleagues, customers and stakeholders.
3.Make Unifi a fun place to work!
Requirements
- Diploma in any related field or equivalent Education..
- Experience in debt recovery. Must know how to ride a motorcycle and having a valid licence is an added advantage.
Click here to apply
Financial Accountant
Job Description
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda, Kenya and Tanzania. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32BzxAHfA&t=4s
The Role
We are looking for a dynamic and proactive accountant to join our fast growing team in Uganda. The role would best suit someone who is energized by a challenge and possesses the ability to manage multiple priorities without losing focus on what is most important.
Responsibilities
- Ensure accurate and timely financial reporting by strictly controlling and capturing all financial transactions (per IFRS). This involves reconciling balance sheet and control accounts, conducting analytical reviews, and promptly clearing reconciling items.
- Generate and present timely periodic financial reports (daily, weekly, monthly, quarterly, annual) and management accounts to stakeholders, including detailed variance analysis against budgets and prior periods. Calculate key statistics and KPIs, and assist in developing annual budgets and forecasts.
- Facilitate the conduct of external, internal and regulatory audits
- Manage the end-to-end Accounts Payable process, including maintaining the procurement approval framework, ensuring timely capture and scanning of all invoices, monthly reconciliation of all supplier accounts, and effective payment planning.
- Manage statutory compliance, ensuring the accurate and timely filing and payment of monthly taxes, managing corporate secretarial filings with URSB.
- Ensure compliance with all mandated regulatory reporting requirements.
- Provide ad-hoc reports to management as needed.
- Contribute to making Unifi a fun place to work!
Skills
- Strong, independent work ethic.
- Detail-oriented with a relentless commitment to accuracy
- Analytical thinker with strong numerical, problem-solving abilities and quick decision-making skills.
- Strong communication skills and aspiring leader
- Ability to influence and work cross functionally.
Click here to apply
Client Growth Sales Representative
Job Description
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Learn more about Unifi at:
www.unifi.credit/about
https://www.youtube.com/watch?v=vl32BzxAHfA&t=4s
The Role
The ideal candidate will be a passionate person with an outgoing personality. We are looking for someone that will actively build relationships with clients to market our products and will be required to relentlessly engage with customers via a combination of direct marketing, networking events, cold calling and flyer distribution. Excellent written and verbal communication skills are a must.
Responsibilities
- Identify prospective customers, lead generation and conversion.
- Seek new clients and develop clientele by networking and generate list of prospective clients.
- Map potential customers and generate new market leads.
- Development and implementation of monthly/weekly work plans and performance reports.
- Maintain client pipeline list and follow up.
- Run presentations and client acquisition initiatives.
- Assist in running public networking events and giveaways.
- Work closely with the team to assist in the rollout of client acquisition.
- Maintain contact with clients to ensure an opening for future business offers and follow up after conversion.
- Build customer relationships and maintain levels of customer service.
- Understanding the sales process and dynamics.
- Excellent interpersonal and communication skills both oral and written.
- Result oriented, focused, and confident.
- Strong communication, problem-solving and organizational skills.
Click here to apply
Driver
Job Description
About UNIFI
Unifi is a fast-growing finance and technology company operating in Zambia, Uganda, Tanzania, Kenya and South Africa. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
The Role
We are looking for a reliable and proactive Driver/Messenger who will support the Head Office team in both transport and general administrative duties. While driving will be the primary responsibility, the role also requires flexibility to assist across office operations when not on the road.
The ideal candidate will demonstrate strong time management, organization, and task prioritization skills, with a customer-service mindset and a collaborative approach. Good knowledge of Nairobi and its environs is desirable.
Responsibilities
- Safely transport staff, clients, and company materials to and from designated locations in a timely manner.
- Be available to work flexible hours when required (e.g., late-night or early-morning airport pick-ups).
- Maintain an accurate and up-to-date vehicle logbook.
- Ensure the company vehicle is clean, well-maintained, and serviced as required.
- Park the vehicle in designated and secure areas to avoid penalties or towing.
- Promptly report any accidents, incidents, injuries, or vehicle damage.
- Notify management of any traffic violations or tickets incurred during work hours.
- Coordinate messenger and courier services, including delivery and collection of documents (e.g., demand letters).
- Perform work-related errands such as banking, post office runs, and purchasing office or client-related items.
- Be willing to travel upcountry when required.
Additional Office Support Duties (when not driving):
- Assist with filing and document organization.
- Support facilities-related tasks, including basic office maintenance coordination.
- Provide support with general administrative tasks as assigned.
- Act as a brand ambassador by maintaining professionalism and a positive attitude at all times.
- Build and maintain strong working relationships with colleagues, clients, and stakeholders
- Make Unifi a fun place to work!
Minimum Requirements:
- Must have completed at least Form Four education
- Minimum of 2 years’ experience as a driver
- Valid driving license
- Good conduct certificate/receipt of payment
- Recommendation letters or Certificates of Service from previous employers
Click here to apply
Head of Learning and Development
Purpose of the role
Lead and deliver the group wide learning and development strategy with the CHRO that builds capability, supports growth and enables employees to perform at their best through impactful, practical and scalable learning solutions.
Responsibilities
- Own and drive the L&D strategy.
- Ensure L&D is solving real problems, not just delivering programs.
- Co create learning solutions with business.
- Ensure learning programs are practical and lead to sustained behaviour change through reinforcement, follow up and ownership.
- Set clear standards and frameworks while allowing for appropriate flexibility.
- Lead organisation-wide training needs analysis and converts capability gaps into practical, role-based learning.
- Lead, develop, and manage performance for the group wide L&D team.
- Drive fast execution – pilot, test, learn and iterate rather than over designing solutions
- Embed learning solutions in daily work through coaching, on the job tools and real time support.
- Partner with Organisational Effectiveness to strengthen succession planning, leadership and management frameworks, and talent readiness programs..
- Work closely with HR Operations and in country operations teams to ensure learning is effectively adopted across countries and continuously improved based on frontline feedback.
- Use learning data and simple metrics to measure ROI and effectiveness of learning programs.
- Use learning data to inform and improve existing programs.
- Manage L&D budgets, vendors, and learning technologies, ensuring value for money and practical application.
- Build a culture where learning is simple, useful, and energising, helping Unifi remain a place to thrive and perform.
Requirements
- Tertiary qualification in L&D, Instructional Design, HR, or a related field.
- 10+ years in L&D, with at least 5 in a senior leadership role.
- Familiar with LMS platforms and digital authoring tools.
- Proven experience leading and implementing L&D strategy across the full employee lifecycle in a fast-paced, multi-country environment.
- Able to connect learning initiatives directly to business performance outcome and behavioural change.
- Strong communicator who can simplify complex ideas without losing meaning.
- Confident, engaging and comfortable influencing senior leadership.
- Equally at home in a boardroom presentation as on the ground in a branch.
- Resilient and resourceful, with a hands-on approach and no ego about the details.
- Willing and able to travel across Africa.
Boldly different. Fiercely human. Proudly African.
Click here to apply
Branch Manager
The Role
We are looking for a candidate that will ensure the smooth running of branch-based lending operations and will include training and monitoring of customer facing branch staff. The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving, leadership and people management skills.
Responsibilities
- Operations
- Ensure high levels of customer service and sales
- Ensure full compliance with all regulations and the Unifi credit policy
- Lead a productive environment that fosters team building, hard work and diligence.
- Handle the cases of customer complaints, which have been escalated from the loan consultants.
- Submit timely monthly reports to the main branch and give updates of the business status.
- Proactively identify areas of improvement and propose corrective actions
- Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.
- Other
- Proactively engage in marketing and networking to improve the brand presence of the branch and company.
- Maintain thriving relationships with customers and stakeholders.
- Make Unifi a fun place to work!
Click here to apply
Recoveries Agent
Role Purpose
The purpose of this role is to manage and recover outstanding debts on behalf of clients by proactively contacting debtors, assessing contractual obligations, and negotiating repayment plans. The role ensures that debts are recovered efficiently while maintaining professional and amicable relationships with clients and debtors.
Responsibilities
- Contact client debtors via telephone and letter to negotiate and agree on debt recovery plans, following up as necessary.
- Review contractual documentation to assess liability, identify issues, and determine recoverability.
- Use knowledge and initiative to reach amicable solutions for settling debts, taking into account the debtor’s circumstances.
- Establish and monitor repayment schedules, ensuring adherence to agreed installment plans.
- Maintain ongoing and regular communication with debtors and clients regarding repayments.
- Record and maintain statistics on recoveries and progress for reporting purposes.
Requirements
- Advanced Certificate or Diploma in any commercial-related field.
- Experience in debt collection is preferred; one year of experience is an added advantage.
- Strong communication and negotiation skills.
- Ability to assess contract documentation and make informed decisions.
- Professionalism and ability to maintain positive relationships with clients and debtors.
Click here to apply
We wish you all the best with your applications
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