To apply, click on the link at the end of the posts and all the best with your applications

Inventory Controller

Job Description

Purpose of the Role

The Inventory Controller manages, controls, and maintains accurate and compliant end-to-end inventory processes across the property. This role ensures integrity over stock movement, consumption, valuation, wastage, variances, internal controls, and month-end reporting.

The position covers all stock-holding departments, including:

• Beverage
• Housekeeping (Amenities & Cleaning)
• Galleries & Creative Lab (Retail, Art, Curated Product)
• Kitchen (Food & Cleaning Products)
• Spa (Retail & Professional Products)
• Medication & First Aid Stock
• Stationery (Branded Collateral & Other)
• Operational Equipment (OE) per department

The Inventory Controller is the custodian of inventory accuracy at property level and ensures that all data fed to the Financial Manager and Support Office is complete, accurate, and audit-ready.

KEY RESPONSIBILITIES

Inventory Governance & Daily Controls

• Oversee all daily stock movements across all departments.
• Ensure full SOP compliance at all times.
  • Verify all transactions captured by the Inventory Administrator, including:
  • Purchase Orders
  • GRNs
  • Transfers (Internal & External)
  • Wastage /Write Off
  • Credit
  • Issues / Consumption
  • Master Data Updates
  • Reject and correct inaccuracies before daily cut-off.
  • Ensure item categorisation (UOM, Cost, VAT rules) aligns with Group standards.

Sales vs Consumption Reconciliation (High-Risk Areas)

• Reconcile POS sales vs inventory depletion for:

• Bar (Minibar, Game Drive & Incl Sales)
• Gallery & Creative Lab Retail
• Spa Retail

• Validate recipe-linked items for correct depletion (cocktails, pouring).
• Investigate all consumption discrepancies same-day.
• Enforce “no replenishment without reconciliation” per SOP.

Transfers, Issues, Wastage & Credit Management

• Verify all transfers include:

• Correct documentation
• Signatures
• Matched values

• Ensure all departmental issues are supported by usage sheets.
• Validate all wastage entries and ensure proper authorisation.
• Confirm supplier credits are correctly raised and reconciled.

Purchase Order Controls & Budget Alignment

• Validate purchasing requests against: Department budgets
• Approved PAR levels
• Min/Max or ROP settings
• Confirm all POs use correct item codes, UOM, supplier, price, and delivery details.
• Notify Group Inventory Manager of unusual changes or irregularities.

Receiving, Storage & Storeroom Integrity (via Storeman)

Oversight of:

• GRN accuracy and 3-way matching (PO → Delivery Note → Invoice)
• FIFO rotation & expiry control
• Chemical segregation & OE protection
• Storeroom access control & key registers
• Weekly storeroom housekeeping & safety audits

Note: The Storeman executes physical tasks; the Inventory Controller verifies compliance.

Cycle Counts & Full Stock Counts

• Lead mid-month and month-end counts.
• Ensure blind counts for high-risk items (Beverage, Food, Gallery Retail & Housekeeping Amenities & Cleaning).
• Investigate variances using movement logs, POS data, GRNs, and usage patterns.
• Ensure all variances are fully explained and approved.

Month-End Process & Reporting

• Manage Month End Process for all inventory locations in co-operation with all HOD’s

• Compile month-end reporting pack including:
  • Opening & closing balances
  • Purchases
  • Issues & transfers
  • Wastage
  • Sales vs consumption summaries
  • Variance reports
  • Count sheets
• Compile an Inventory Workbook.
• Obtain final sign-off from Finance & the Group Inventory Manager.

Master Data, Pricing & System Integrity

• Maintain accurate item master data in MyStock / MyInventory /Sage Inventory
• Submit item creation/change requests via approved workflow.
• Ensure selling prices comply with margin policy.

Risk, Compliance & Audit Controls

• Maintain separation of duties across request → capture → approval → issue.
• Keep complete digital document trails (POs, GRNs, Issues, Transfers, Credits).
• Enforce physical controls: locked cages, CCTV coverage, key registers.
• Support internal and external audits with accurate records.

 
QUALIFICATIONS, SKILLS AND EXPERIENCE

• 2–4 years’ experience in hospitality inventory or multi-department stock management
• Strong analytical and numerical ability
• Experience with MyStock / MyInventory / POS systems (TallOrder or similar)
• Ability to supervise and direct Storeman & Administrator functions
• Strong understanding of hospitality operations (F&B, Housekeeping, Spa, Retail and OE’s)
• High accuracy and disciplined follow-through
• Ability to collaborate with HODs, Finance, Procurement & Group Inventory Management

Click here to apply

Senior Journey Specialist

Job Description

Department: MORE Collection Journeys

Overview:

We are seeking an experienced Senior Africa Travel Specialist to design and sell complete travel experiences for our discerning guests visiting Southern and East Africa. This role blends expert itinerary planning with proactive sales engagement, requiring a deep understanding of the region, a passion for guest service, and a strong ability to convert leads into bookings that drive revenue growth.

Key Responsibilities:

 Travel Coordination & Planning

• Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with MORE Collection properties and independent lodges/hotels.
• Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
• Promote upselling and cross-selling opportunities across MORE Collection properties and experiences.
• Maintain current and comprehensive knowledge of MORE Collection properties, including rooms, locations, layouts, and services.
• Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.

 Sales & Revenue generation

• Meet or exceed monthly and annual sales targets through direct bookings.
• Track and report on sales performance, conversion rates, and revenue metrics.
• Identify new business opportunities and contribute to the development of sales strategies and campaigns.
• Build and maintain strong relationships with high-value clients.

 Booking Management & Administration

• Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
• Confirm all bookings via email in a timely manner.
• Manage reservation files from inception through guest departure

 Financial Management

• Ensure timely payment collection for reservations
• Submit monthly reconciliations for bookings and financial breakdowns

 Guest Services Excellence

• Resolve guest complaints promptly and professionally
• Ensure all responses and proposals exceed MORE Collection Journey’s standards with accuracy and brand alignment
• Follow up with guests post-travel to ensure satisfaction

 Professional Development

• Attend educational trips and trade events as required
• Contribute to departmental profitability through excellent service delivery

 Skills and Experience

 Education & Qualifications

• Grade 12 certificate (essential)
• Degree or Diploma in Tourism or Hospitality (advantageous)

 Experience

• Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
• Hospitality/Tourism industry experience (advantageous)

 Technical Skills

• Proficiency in MS Office, Tourplan, Res Request (essential)
• Comprehensive knowledge of Southern & East Africa travel (essential)

 Core Competencies

• Excellent command of English language and communication skills (essential)
• Strong time management and self-discipline
• Proactive approach with initiative and creative flair
• Team player with positive attitude, enthusiasm, and emotional control

• Strong commercial acumen and ability to close sales.
• Experience working with sales targets, KPIs, and CRM systems.
• Confident negotiator with excellent interpersonal and persuasion skills.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Field Guide

Job Description

A Feld Guide is required to guide guests, on foot and by vehicle, providing a holistic safari experience, and actively assist the Safari Management with the administrative operation of departments and mentorship/leadership of the field guides.

KEY FOCUS AREAS

• Follow all procedures for maintaining the overall operation of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles, and assets.
• Perform all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Be available for all game drives, back-up drives, and stand-by duties as directed.
• Practice proficient and safe weapon handling as directed.
• Contribute to the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• Assist with incident handling in the event of emergency / evacuation, including medical emergencies, fire, and flood.
• Ensure all guest information available is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
• Ensure all guest complaints are reported to your Head of Department/Management immediately.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Level 2 full trails with FGASA Nature Site Guide NQF4 and Trails Guide qualification
• ARH and Rifle Proficiency, First Aid Level 1, Driver’s License and Pr-DP.
• Previous experience as Field Guide at a Luxury Safari Lodge
• Knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and the MORE experience.
• Effective communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm and emotional control.
• Excellent time management and self-discipline.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Head Guide

Job Description

The Head Guide is to assume full responsibility for maintaining the overall operation and administration of the Guides and Safari department, including individual, family and kids’ safari experiences, safety, excellent guest and staff relations, hosting of guests, and all equipment, vehicles and assets.

KEY FOCUS AREAS 

• Oversee, train and monitor all Field Guide functions according to the standards of FGASA and the MORE Guiding culture, including guest introductory and safety orientations, guided game drives and interpretive bush walks, tracking, identification of spoor, delivering informative lectures on relevant ecological topics, and drinks stops and other bush events.
• Ensure efficient allocation for all game drives, back-up drives and stand-by duties.
• As the registered responsible person for the company firearms, assume full responsibility for obtaining and maintaining valid departmental licenses, and for ensuring efficient and safe weapon handling and proficiency of the entire department.
• Oversee the workshop function and vehicles maintenance.
• Chair and record departmental meetings, and attend other meetings as required.
• Assist in managing the lodge social media platforms, ensuring consistent delivery of relevant and appealing information with the broad aim of increasing knowledge of the wildlife and operating area.
• As one of the main incident coordinators, ensure effective incident management in the event of emergency or evacuation, including medical emergencies, fire, and flood.

 Training, Development & Mentorship

• Mentor, train, develop, motivate, and guide the team (including MORE Field Guide College Students/Trainee Field Guides) towards achieving and maintaining required/higher qualifications.
• Compile feedback and progress reports to the MORE Field Guide College Head Trainer on the MORE Field Guide College Placement Guides.
• To earmark and develop individuals who show potential to grow into positions within the greater MORE Family Collection.
• To implement training and mentorship plans, facilitating the use of MORE appointed internal and external trainers and identifying potential mentors within the department.
• As part of the greater MORE Family Collection, facilitate inter-property training for employees who would benefit from training at other MORE Family Collection properties.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To take part and assist in organizing regular Head Guides forums and Mentorship Workshops.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

 Conservation

• Work closely with the Reserve Conservation Team to support and promote conservation initiatives across the reserve. This role actively builds and fosters strong, collaborative relationships with conservation, management, and operational teams to ensure aligned objectives and shared knowledge.
• Participate in regular meetings, contributes insights from guiding operations, and stays actively engaged in all aspects that influence the guest experience—from conservation messaging and wildlife management to daily reserve activities. Through leadership, communication, and collaboration, the Head Guide ensures that conservation values are meaningfully integrated into guest interactions and guiding standards.

 General Service & Guest Care

• Ensure all information available on guests is collected and communicated prior to arrival.
• Collect guest information while speaking to guests; inform Management to record and act on guest preferences.
• Ensure all guest complaints are reported to Management immediately.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Minimum FGASA Level 2 and Trails Guide ( Essential )
• ARH and Rifle Proficiency, First Aid Level 2, Driver’s License and Pr-DP.
• Previous experience as Assistant Head Guide or Head Guide.
• Sound knowledge of planning, budgeting and departmental administration.
• Sound knowledge on the applicable / relevant property and company procedures for the department, according to the standards of FGASA and the MORE Guiding culture.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open
Arrive ready
Be human

Respond GENEROUSLY (the “more” value)

Always respond
Give more, do more
Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony
Work together
Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence
Keep learning
Own it

Click here to apply

Executive Housekeeper

Job Description

KEY FOCUS AREAS

• Housekeeping Service
  • Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
  • Ensure spring cleaning of guest rooms when required.
  • Ensure room fresheners are performed to the property and company standards.
  • Ensure turn down service is performed to the property and company standards.
  • Provide a timely and efficient portage service to guests on arrival and departure as directed by Management.
• Laundry Service
  • Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
  • Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
  • Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
  • Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals.
• Guest Areas Cleaning
  • Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
  • Ensure thorough cleaning of dustbins and garbage room area.
  • Ensure separation of garbage (bottles/ paper) according to property/company standards.
• General Service and Guest Care
  • Ensure all information available on guests is collected and communicated prior to arrival.
  • Collect guest information while speaking to guests; inform Management to record and act on guest preferences.
  • Ensure all guest complaints are reported to Management immediately.
• Professional Attire
  • Ensure that your uniform is clean when on duty and that you are wearing your name badge.
  • Ensure that you are dressed properly and maintain a high standard of personal hygiene.
  • To ensure that all employees adhere to these standards.
• Fire, Hygiene, Health and Safety
  • Ensure that work practices are efficient, clean and hygienic.
  • Ensure that all items of equipment are correctly cleaned and stored.
  • Ensure that assigned department is clean, constant rotation and cleaning procedures to be followed.
  • Ensure that any defects on appliances and equipment are reported to Maintenance and followed up on.
  • Ensure that all employees of the assigned department have a good understanding of how to make use of all cleaning chemicals used in area of work, and how to safely and effectively apply this knowledge to be most productive.
  • Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
  • To have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety.
  • To ensure that all employees in the assigned department have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
• Sustainability
  • Live and work in a sustainable way that protects the environment and cares for our communities.
  • Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
  • Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
  • Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents.
  • Ensure that employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme.
  • Be a MORE Sustainability role model to others.
• Financial
  • To co-ordinate an effective and efficient payroll management/resource allocation through establishing a flexible work force throughout the department.
  • To set annual operating targets, which will form part of the property’s annual business plan.
  • Obtain details on daily and MTD department cost daily and direct your services to maintain budget or decrease cost while still delivering service to standard.
  • To manage and monitor all costs and implement measures to control them.
  • Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy.
  • Ensure that the necessary stocks are ordered and on hand at the right quality and quantity according to company standards and par levels.
  • Assume full responsibility for costs, stores, losses, discrepancies, and expired stock items.
  • To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister properties and delivery on demand where possible.
  • To ensure that the department operational budget is strictly adhered to.
  • To review monthly forecasts and schedule resources accordingly.
  • Targeting costs to deliver a consistently excellent product.
• Human Resources
  • Maintain discipline in the department according to company standards, address deviations according to disciplinary company standards.
  • To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
  • To ensure that departmental operations and training manuals are prepared and updated.
  • To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
  • To give regular feedback to employees on their job performance and keep management informed.
  • To drive counselling and succession planning for the department.
  • To Monitor, manage and control leave days and overtime according to company standards.
  • Have a full working knowledge of the local legislation and labor law.
  • To support staff needs in other departments and properties based on property priorities and anticipated business levels.
  • Attending seminars/training courses as and when directed.
  • Further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards.
• Leadership
  • To manage the assigned department to produce a consistent, high quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
  • To have a full working knowledge and capability to perform and manage all duties and tasks in the assigned place of work to the standard of performance set. Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
  • Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
  • To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
  • To respond to changes in your job function as dictated by the industry, company, or the property.
  • To maintain and promote good working relationships with own colleagues and all other departments and properties.
  • Drive and ensure the performance management process is being followed according to the company standards
  • To ensure that deadlines on all projects are met.

REQUIREMENTS – QAULIFICATIONS AND SKILLS

• Sound knowledge of Housekeeping, Laundry and Public Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply, and sound knowledge of hygiene.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Guest Relations Consultant

Job Description

Guest Relations Consultant’s main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

KEY FOCUS AREAS

• Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Offer guests information regarding all services, accommodation, and facilities.
• Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
• Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
• Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
• Follow approved company and property sustainability practices as outlined in the MORE Sustainability Group Standards and related documents.
• Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 year’ experience in a similar position
• Sound knowledge of MS Office suite and PAN Strat
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
• Presentable and well spoken.
• South African or Valid Work Permit

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open
Arrive ready
Be human

Respond GENEROUSLY (the “more” value)

Always respond
Give more, do more
Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony
Work together
Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence
Keep learning
Own it

Click here to apply

Head Chef

Job Description

The Head Chef is to manage, lead, and train the kitchen staff in line with the property food directive, ensuring food preparation to the highest standard.

KEY FOCUS AREAS

• Effective Kitchen Administration to minimize shortages and wastage and effective stock control, assuming full responsibility of any shortages, wastage, and variances.
• Meet mandated cost through creativity and robust stock and accounting systems.
• Perform effective asset management to ensure that all company assets are maintained in the best possible condition.
• To review and analyze monthly accounts, highlight, and account for problem areas and ensure appropriate action is taken to rectify these problems.
• To take complete responsibility for the profitability of the department.
• To ensure that the Kitchen cleanliness and hygiene is of the highest standard.
• Maintain fridges and stores to ensure they are clean and stocked at the correct levels.
• Implement, monitor, and maintain constant communication between the Kitchen, Management and Front of House staff.
• Check that meals and functions are set up to standards.
• Staff food control: cost, quality, and quantity.
• Attend meetings when required.

Training, Development & Mentorship

• To earmark and develop individuals who show potential to grow into positions within the greater MORE group.
• To implement and document training, facilitating the use of MORE appointed internal and external trainers, and ensuring continuous learning and growth of the Kitchen team.
• To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Food & Menu Preparation

• Implement menus throughout the different outlets and properties.
• Quality check taste and presentation of dishes to ensure the excellent standard of the food.
• Ensure that portion size and plating of food are controlled to avoid wastage and maintain a high standard.
• Ensure that all food is being prepared to the highest standards.
• Ensure efficient work with the focus on completing the task within the time available and to the standard set.

REQUIREMENTS – QUALIFICATIONS AND SKILLS

• Sound knowledge of food preparation and Kitchen hygiene.
• Sound knowledge and understanding of all dietary and religious requirements.
• Sound knowledge of menu compilation and international and up-to-date market trends.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply.
• Good knowledge of planning, budgeting, and departmental administration.
• Good knowledge of creating, implementing, and maintaining written control documents and training manuals.
• Good knowledge of accounting principles, such as assessing P&L statements or forecasts.
• Excellent attention to detail, excellent hygiene principles.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & problem-solving skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care.
• Leadership skills with passion for development and skills transfer.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Finance Administrator

Job Description

We are seeking a reliable, detail-driven Finance Administrator to support the financial and administrative operations at our property. This role plays a key part in ensuring accurate processing of financial information, smooth daily operations, and effective support to the property finance and management teams. The ideal candidate is organised, proactive, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

Financial Administration

• Create and process purchase orders in line with company procedures.
• Collate and verify payment requests for approval.
• Maintain and update the cash management spreadsheet daily.
• Conduct End of Day (EOD) checks to validate revenue accuracy.
• Update and maintain the daily revenue workbook.
• Distribute proof of payments to relevant internal and external stakeholders.

Invoice & Document Control

• Scan, upload, and manage invoices on SharePoint or other digital platforms.
• Organise and maintain physical and electronic filing systems at the property.

Stock & Inventory Support

• Print stock take count sheets for operational departments.
• Capture stock take results into the designated system.
• Compile and update the inventory workbook monthly.

Systems & Operational Support

• Share EFTSure verification links as required.
• Provide general administrative and financial support to property teams.

Minimum Requirements

Qualifications & Experience

• Grade 12 / Matric.
• Minimum 1 year of administrative or accounting experience, ideally in a hospitality or operational environment.

Technical Skills

• Proficiency in MS Office, particularly Excel.
• Experience working with digital document management tools such as SharePoint.

Competencies

• Strong attention to detail and numerical accuracy.
• Excellent organisational and time-management skills.
• Ability to work independently and collaboratively.
• Good written and verbal communication skills.
• Ability to handle sensitive financial information with confidentiality.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Accountant

Job Description

We are seeking an Accountant to support the Financial Manager and Property General Managers with accurate financial processing, reconciliations, reporting, and compliance. The ideal candidate is detail‑oriented, organised, and proficient in financial systems, with a solid understanding of accounting processes.

Key Responsibilities

• Capture bank accounts daily and ensure bank reconciliations balance each day.
• Load invoices for payment and process weekly and monthly Creditors Runs.
• Capture supplier invoices accurately using correct account codes.
• Ensure Sage balances to creditors’ statements monthly.
• Monitor the Daily Revenue Report and ensure it balances to ResRequest.
• Capture all credit card allocations and reconcile to monthly credit card statements.
• Reconcile petty cash for all properties and ensure month‑end balancing.
• Assist with preparing monthly management reports.
• Prepare audit samples and assist with audit queries.
• Manage supplier onboarding.
• Prepare VAT reconciliations.
• Process all month‑end journals.
• Invoice properties for services such as management, marketing, accounting, reservations, and reimbursable expenses.
• Balance inter‑company loan accounts monthly.
• Capture and reconcile interest on bank loans, finance leases, and mortgage bond accounts.
• Prepare Balance Sheet reconciliations for monthly sign‑off.
• Update and control the Asset Register and ensure it balances to Sage monthly.
• Process monthly depreciation on the Asset Register.

Key Requirements

Qualifications

• Grade 12 (essential)
• Qualification in Accounting or Bookkeeping (preferred)

Experience

• 3–5 years’ experience in a similar accounting role
• Proficiency in Pastel Xpress/Partner or Sage Intacct
• Intermediate MS Excel skills
• VIP Payroll experience (advantageous)

Core Competencies

• High accuracy and numeracy
• Strong attention to detail
• Meticulous and organised
• Ability to maintain effective working relationships
• Computer literate
• Solid understanding of accounting processes

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Executive Housekeeper

Job Description

KEY FOCUS AREAS

• Housekeeping Service
  • Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
  • Ensure spring cleaning of guest rooms when required.
  • Ensure room fresheners are performed to the property and company standards.
  • Ensure turn down service is performed to the property and company standards.
  • Provide a timely and efficient portage service to guests on arrival and departure as directed by Management.
• Laundry Service
  • Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
  • Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
  • Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
  • Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals.
• Guest Areas Cleaning
  • Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
  • Ensure thorough cleaning of dustbins and garbage room area.
  • Ensure separation of garbage (bottles/ paper) according to property/company standards.
• General Service and Guest Care
  • Ensure all information available on guests is collected and communicated prior to arrival.
  • Collect guest information while speaking to guests; inform Management to record and act on guest preferences.
  • Ensure all guest complaints are reported to Management immediately.
• Professional Attire
  • Ensure that your uniform is clean when on duty and that you are wearing your name badge.
  • Ensure that you are dressed properly and maintain a high standard of personal hygiene.
  • To ensure that all employees adhere to these standards.
• Fire, Hygiene, Health and Safety
  • Ensure that work practices are efficient, clean and hygienic.
  • Ensure that all items of equipment are correctly cleaned and stored.
  • Ensure that assigned department is clean, constant rotation and cleaning procedures to be followed.
  • Ensure that any defects on appliances and equipment are reported to Maintenance and followed up on.
  • Ensure that all employees of the assigned department have a good understanding of how to make use of all cleaning chemicals used in area of work, and how to safely and effectively apply this knowledge to be most productive.
  • Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
  • To have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety.
  • To ensure that all employees in the assigned department have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
• Sustainability
  • Live and work in a sustainable way that protects the environment and cares for our communities.
  • Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
  • Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
  • Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents.
  • Ensure that employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme.
  • Be a MORE Sustainability role model to others.
• Financial
  • To co-ordinate an effective and efficient payroll management/resource allocation through establishing a flexible work force throughout the department.
  • To set annual operating targets, which will form part of the property’s annual business plan.
  • Obtain details on daily and MTD department cost daily and direct your services to maintain budget or decrease cost while still delivering service to standard.
  • To manage and monitor all costs and implement measures to control them.
  • Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy.
  • Ensure that the necessary stocks are ordered and on hand at the right quality and quantity according to company standards and par levels.
  • Assume full responsibility for costs, stores, losses, discrepancies, and expired stock items.
  • To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister properties and delivery on demand where possible.
  • To ensure that the department operational budget is strictly adhered to.
  • To review monthly forecasts and schedule resources accordingly.
  • Targeting costs to deliver a consistently excellent product.
• Human Resources
  • Maintain discipline in the department according to company standards, address deviations according to disciplinary company standards.
  • To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
  • To ensure that departmental operations and training manuals are prepared and updated.
  • To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
  • To give regular feedback to employees on their job performance and keep management informed.
  • To drive counselling and succession planning for the department.
  • To Monitor, manage and control leave days and overtime according to company standards.
  • Have a full working knowledge of the local legislation and labor law.
  • To support staff needs in other departments and properties based on property priorities and anticipated business levels.
  • Attending seminars/training courses as and when directed.
  • Further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards.
• Leadership
  • To manage the assigned department to produce a consistent, high quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
  • To have a full working knowledge and capability to perform and manage all duties and tasks in the assigned place of work to the standard of performance set. Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
  • Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
  • To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
  • To respond to changes in your job function as dictated by the industry, company, or the property.
  • To maintain and promote good working relationships with own colleagues and all other departments and properties.
  • Drive and ensure the performance management process is being followed according to the company standards
  • To ensure that deadlines on all projects are met.

REQUIREMENTS – QAULIFICATIONS AND SKILLS

• Sound knowledge of Housekeeping, Laundry and Public Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply, and sound knowledge of hygiene.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Finance Administrator

Job Description

We are seeking a reliable, detail-driven Finance Administrator to support the financial and administrative operations at our property. This role plays a key part in ensuring accurate processing of financial information, smooth daily operations, and effective support to the property finance and management teams. The ideal candidate is organised, proactive, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

Financial Administration

• Create and process purchase orders in line with company procedures.
• Collate and verify payment requests for approval.
• Maintain and update the cash management spreadsheet daily.
• Conduct End of Day (EOD) checks to validate revenue accuracy.
• Update and maintain the daily revenue workbook.
• Distribute proof of payments to relevant internal and external stakeholders.

Invoice & Document Control

• Scan, upload, and manage invoices on SharePoint or other digital platforms.
• Organise and maintain physical and electronic filing systems at the property.

Stock & Inventory Support

• Print stock take count sheets for operational departments.
• Capture stock take results into the designated system.
• Compile and update the inventory workbook monthly.

Systems & Operational Support

• Share EFTSure verification links as required.
• Provide general administrative and financial support to property teams.

Minimum Requirements

Qualifications & Experience

• Grade 12 / Matric.
• Minimum 1 year of administrative or accounting experience, ideally in a hospitality or operational environment.

Technical Skills

• Proficiency in MS Office, particularly Excel.
• Experience working with digital document management tools such as SharePoint.

Competencies

• Strong attention to detail and numerical accuracy.
• Excellent organisational and time-management skills.
• Ability to work independently and collaboratively.
• Good written and verbal communication skills.
• Ability to handle sensitive financial information with confidentiality.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

Copywriter

Job Description

POSITION Copywriter and Content Specialist

DEPARTMENT/PROPERTY Marketing

REPORTS TO Brand Storytelling and Communications Manager/Senior Copywriter

ROLE OVERVIEW

We are looking for a skilled, curious copywriter to join the MORE Collection marketing team. This is a hands-on, high-output content role: you will produce quality writing consistently across multiple workstreams and formats, with a growing emphasis on digital authority content and Answer Engine Optimisation (AEO).

 You will work closely with our Brand Storytelling and Communications Manager, Social Media Manager, Senior Designer and Senior Marketing Coordinator – a small, fast-moving team where good writing is genuinely valued.

You write clearly, research thoroughly, adapt your voice to different formats and audiences, and care deeply about getting the details right. You understand that in luxury hospitality, every word is a guest touchpoint. We write with specific knowledge and genuine curiosity – that is the standard we hold ourselves to.

KEY DELIVERABLES AND SKILLS

Website and Digital Authority Content

• Write and maintain AEO-optimised website copy across all MORE Collection properties – Lion Sands, Monwana, Marataba, and Cape Cadogan
• Develop permanent authority sub-pages and FAQ-structured content designed to surface in AI answer engines and search features
• Write question-led, entity-rich content that demonstrates specific knowledge of our properties, wildlife, conservation efforts, and locations
• Collaborate with our web agency on structured content implementation, including an understanding of why schema/JSON-LD matters
• Refresh and update existing website copy to ensure accuracy and AEO alignment

Brand Copywriting and Channel Content

• Produce copy for brochures, sales collateral, email campaigns, in-room materials, and print advertising
• Write video scripts, YouTube descriptions, and presentation content as required
• Draft press releases, award submissions, and media-facing materials
• Write charity and event copy, including auction lots and gala materials
• Produce internal communications, staff announcements, and operational content as required
• Adapt tone and structure to serve different audiences – guests, media, and internal stakeholders – while maintaining brand voice consistency

Blog and Editorial Content

• Produce well-researched, long-form blog posts across the MORE Collection portfolio – wildlife, conservation, destinations, food, design, sustainability
• Write to a defined editorial calendar, supporting both SEO and AEO content goals

Trade Communications

• Write and maintain a regular cadence of trade communications, including newsletters, property updates, offer announcements, and seasonal campaigns – this is recurring, deadline-driven work, not occasional
• Write trade content in a defined voice that is not your own – adaptability to a brief and another person’s tone is essential
• Produce copy for monthly promotions, special offers, and rate-based campaigns across the portfolio
• Maintain consistency of message across trade channels, ensuring offers, dates, and property details are always accurate

Editorial Standards and Collaboration

• Edit and proofread content to MORE Collection brand standards
• Work closely with the designer to ensure copy and layout are developed in tandem
• Liaise with the social media coordinator to ensure messaging alignment across channels
• Flag content gaps, accuracy issues, and brand inconsistencies proactively

REQUIREMENTS AND SKILLS

Essential Experience

• 3–5 years of professional copywriting experience with a strong, varied portfolio
• Demonstrated ability to write across multiple formats – digital, editorial, trade, print – not just one specialism
• Proven experience writing website copy with an understanding of SEO principles, including search intent – informational, comparative, and decision-stage content; working knowledge of or genuine interest in AEO/GEO (Answer Engine Optimisation/Generative Engine Optimisation)
• An understanding of the luxury travel buyer journey and how content supports the path from discovery to booking
• Experience adapting tone and writing in different voices for different audiences and channels
• Research capability – able to develop factually grounded, specific content on complex topics including conservation, ecology, geography, and luxury travel
• Familiarity with using AI tools as drafting and research accelerants, while maintaining editorial quality and brand voice

 Preferred (not essential): experience in luxury hospitality, travel, conservation, or lifestyle sectors. A sharp generalist with strong research instincts will be considered.

 Technical Skills

• Excellent command of British English
• Strong command of grammar, structure, and editorial precision
• Familiarity with tools such as Google Analytics and Google Search Console – enough to interpret content performance data and act on it
• Comfortable working with a CMS; experience with website copy workflows
• Understanding of social media writing requirements across key platforms
• Exposure to content testing or performance optimisation is an advantage

Personal Attributes

• Intellectually curious – you research before you write, and you go beyond surface-level sources
• Editorially rigorous – you notice when something is wrong, vague, or generic, and you fix it
• Adaptable – you can shift between a gala auction lot and a conservation FAQ without losing quality
• Self-directed – you manage your own workload, meet deadlines, and flag problems early
• Collaborative – you work well with designers, strategists, and subject-matter experts, and you take a brief seriously
• Honest – you tell us when copy isn’t working rather than just submitting it and hoping for the best

MAXIMISING YOUR IMPACT AT MORE COLLECTION

Living the MORE Standard

• Obsessive attention to detail – every word that leaves the team reflects the brand
• Guest focus – even copy that never reaches a guest directly shapes the experience they have
• Proactive initiative – you identify content opportunities and bring solutions, not just observations
• Openness to feedback – our brand voice is specific and well-defined; the ability to receive and act on direction is essential
• Commitment to conservation and South African heritage – not as a marketing line, but as something you genuinely engage with

About MORE Collection

MORE Collection is a proudly South African, fourth-generation family-owned luxury hospitality company. Our portfolio spans Lion Sands Game Reserve, Monwana Game Lodge, Marataba Game Lodges and the Cape Cadogan Boutique Hotel.

 We go beyond traditional luxury to offer authentic, deeply personal, and enriching experiences – rooted in place, in conservation, and in the people who bring our properties to life. Our brand voice is warm, direct, specific, and proudly South African.

Click here to apply

Guest Experience Manager

Job Description

Role Purpose
The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. This role is responsible for shaping, delivering, and continuously refining a guest experience that is emotionally resonant, deeply personal, and unmistakably MORE.

The GEM ensures that every guest interaction from pre-arrival to post-departure reflects our values, sense of place, and commitment to presence, warmth, and intuitive service. This is not a front office management role, but a leadership position that sits across departments to align people, spaces, guest experiences, and service moments into one coherent guest experience.

 Key Outcomes of the Role

• Guests feel seen, anticipated, and cared for
• The guest journey is intentional, consistent, and memorable
• Guest-facing teams are confident, present, and aligned
• Guest feedback reflects emotional connection, not only satisfaction
• The MORE brand experience is protected and elevated daily

 Core Responsibilities

• Guest Journey Ownership
• Accountable for the integrity and execution of the end-to-end guest journey (pre-arrival, arrival, in-stay, departure, post-stay)
• Design and protect key guest rituals, moments, and transitions
• Ensure consistency of experience while respecting the unique character of each lodge or hotel.
• Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests
• Act as escalation point for complex or sensitive guest situations 

Experience Delivery & Presence

• Maintain a visible, engaged presence in guest areas
• Conduct daily experience walkabouts and informal quality checks
• Observe guest behaviour and emotional cues to proactively adjust service
• Ensure guest communications reflect the MORE tone of voice
• Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping, and Activity Partners to ensure seamless experience delivery. Inclusive of residences and out and about experiences.
• Elevate the quality of guest interaction beyond service delivery, through visible leadership and coaching

  People Leadership & Coaching

• Lead, coach, and inspire guest-facing teams to deliver intuitive, emotionally intelligent service
• Set clear expectations around presence, language, body language, and guest interaction
• Facilitate experience-focused training and coaching sessions
• Identify and develop future talent within guest-facing teams
• Reinforce accountability while nurturing confidence and pride in service
• Ensure Guest Experiences trainings outcomes are lived within the property.
• Serve as the connector between departments, shaping a consistent guest-first mindset across the property

  Brand & Experience Custodian

• Act as the on-property custodian of the MORE guest experience
• Ensure all guest touchpoints align with brand values and experience standards
• Protect intimacy, warmth, and authenticity as the business scales
• Collaborate with Marketing and Guest Experience leadership on storytelling and enhancements
• Contribute insights into broader Guest Experience strategy
• Conduct all preparations for special occasions in conjunction with the GE Department and Interiors.
• Act as the on-property translator of the MORE brand, embedding its values into daily behaviours and team practices

Guest Feedback & Insight

• Engage with guest feedback during and after stay
• Review and respond to guest feedback platforms in line with brand tone
• Identify experience trends and recurring pain points
• Translate feedback into practical improvements and coaching moments
• Share insights with the GM and Group Guest Experience leadership

Commercial Awareness (Experience-Led)

• Enhance revenue through curated experiences rather than transactional upselling
• Support repeat visitation and guest loyalty through emotional connection
• Balance guest delight with operational and financial sustainability
• Protect brand value over discount-led decision making

Experience & Profile

Essential

• 5–8 years’ experience in luxury hospitality or lodge/hotel environments
• Proven experience in guest relations or guest experience leadership/management.
• High emotional intelligence and strong interpersonal presence
• Comfortable leading through influence rather than hierarchy
• Exceptional written and verbal communication skills
• Strong situational awareness and attention to detail

 Advantageous

• Exposure to guest experience design or service philosophy work
• Familiarity with guest feedback platforms and PMS systems

Personal Attributes

• Enthusiastic about people
• Enthusiastic about guest experience and creating moments
• Calm, grounded, and emotionally perceptive
• Naturally hospitable and intuitive
• Confident without ego
• Proud of service and people
• Present, observant, and intentional

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

Click here to apply

We wish you all the best with your applications