To apply, click on the link at the end of the posts and all the best with your applications

Manager: Forensic Technology

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Manager: Forensic Technology, to join a dynamic team of #Unstoppables.

Purpose of Role:

This role lead and modernise Cell C’s forensic‑technology capabilities by driving AI‑enabled cybercrime analytics, forensic data science, telecom‑fraud risk modelling, advanced data analytics and digital‑evidence excellence. It partners with internal stakeholders, regulators, law enforcement agencies, and external forensic specialists to safeguard the organisation’s digital ecosystem and data assets. It focuses on identification, mining, analysis, correlation and prediction of fraud and cybercrime patterns through data‑driven intelligence, while maintaining industry‑aligned forensic practices, systems and governance.

This role enables proactive fraud‑risk management, enhanced cyber‑resilience, and the continuous upliftment of Cell C’s forensic‑technology capabilities. It requires high levels of independent technical judgement, advanced analytical reasoning, and the ability to architect and integrate enterprise‑wide forensic‑analytics systems. A key component of the role is strengthening proactive fraud‑risk management through data-driven insights, behavioural analytics, and intelligence-led investigation support to both the investigations unit as well as LEA Support Services

Key Responsibilities

 Cybercrime Data Analytics & Threat Modelling

• Develop and maintain AI‑driven detection and monitoring models identifying fraud, cybercrime indicators and behavioural anomalies
• Design analytics‑based early‑warning systems leveraging telecom, network, identity, and access‑control data sources
• Conduct trend analysis, correlation modelling, and anomaly detection to surface emerging cyber‑risk patterns
• Build predictive models to forecast cybercrime exposure, threat emergence and systemic vulnerabilities

Digital‑Evidence Data Governance & Case Intelligence Support

• Manage digital‑evidence metadata repositories ensuring completeness, usability and compliance with governance standards
• Oversee data lineage, integrity, classification and readiness for analytical exploitation
• Integrate logs, telemetry, metadata, structured and unstructured datasets into analytics frameworks
• Automate evidence‑correlation, pattern recognition and metadata‑enrichment processes

Forensic Database Development, Data Science & Analytics Systems Management

• Design and govern forensic analytics repositories and data lakes, including FMS, CFAS, LEA, GIS, EIR and supporting environments
• Conduct data mining, clustering, predictive modelling, entity‑resolution and link‑analysis exercises
• Build scalable data pipelines integrating telecom, billing, CRM, security and customer datasets for analytics
• Develop SQL models, dashboards, automation scripts and real‑time anomaly‑detection engines
• Ensure data integrity, accuracy, security and governance across all forensic data ecosystems
• Manage analytical and forensic‑technology projects, including AI model deployment, data‑engineering improvements and automation initiatives
• Manage complex delivery dependencies, risks, stakeholder communication and vendor relationships.
• Ensure alignment between analytics initiatives and Cell C’s broader fraud‑risk, cybercrime and technology strategies

 Forensic Technology Management

• Implement, optimise and maintain forensic analytics platforms, AI engines and cyber analytics dashboards
• Evaluate emerging technologies in AI, machine learning, data engineering and telemetry processing
• Integrate forensic‑analytics capabilities with SSOC, IT Security, Networks and enterprise monitoring systems
• Design automation and orchestration solutions to enhance insight generation and reduce manual processing within forensic services function

Analytics‑Driven Forensic Systems Architecture & Maintenance

• Architect forensic‑technology, analytics and cyber‑intelligence systems enabling enterprise fraud‑risk modelling
• Design analytics‑ready data architectures, governance models and secure access‑control structures
• Maintain and optimise case‑intelligence, logging and forensic‑analytics platforms
• Drive automation, interoperability and continuous enhancement of analytic tooling

Analytics‑Driven Reporting & Insight Delivery

• Lead and build advanced analytics reports, dashboards and intelligence briefings for executives and governance stakeholders
• Translate complex datasets into actionable insights, predictive indicators and strategic recommendations
• Communicate emerging fraud‑trends, behavioural anomalies and systemic control vulnerabilities to inform proactive solutions and continuous improvement

Minimum Qualifications

• Degree in Data Science, Digital Forensics, Cybercrime, Computer Science, IT, Information Security or a related discipline
• Certifications in AI/ML, data engineering, SQL analytics, telemetry analysis or digital‑forensics technologies are advantageous
• Credentials such as Certified Fraud Examiner, or other similar certification, preferred (Membership to the ICFP – Institute of Commercial Forensic Practitioners) and ACFE (Association of Certified Fraud Examiners)

Experience

• 8 – 9 years of progressive experience in analytics‑centric forensic environments, cyber‑data science, fraud‑risk analytics or related disciplines
• Demonstrated ability to design and govern analytics platforms, data pipelines, predictive models and forensic‑data ecosystems
• Experience collaborating with cross‑functional technical domains such as Networks, IT Security, Cyber Defence and Risk
• Solid understanding of telecommunications systems, OSS/BSS, CDRs, signalling protocols, and network logs

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Law Enforcement Agency Analyst

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Law Enforcement Agency Analyst, to join a dynamic team of #Unstoppables.

Purpose of Role:This role provides accurate, timely, and legally compliant analysis, tracking, and professional feedback on information and evidence requested by the Law Enforcement Agencies (LEAs), regulatory bodies, investigative authorities, and other lawful requestors, within agreed service levels and court‑mandated timeframes. This role further supports RICA compliance through robust biometric verification governance, secure data handling, and effective sound stakeholder advisory.

Key Responsibilities

Management of Law Enforcement Agency Requests

• Document and register all requests in accordance with approved Forensic Services processes, procedures and standards
• Acknowledge, respond and approve LEAs, Regulatory Bodies, investigative authorities, and internal queries within one working day in writing
• Analyse, complete, and finalise allocated, and approve requests within agreed or prescribed time frames.
• Mange and provide requested data to SAPS and other agencies within the pre‑agreed schedule
• coordinate and provide archived data within the pre‑agreed time period as discussed and agreed with management
• Provide and assist business units with call detail requests in line with company policy
• Ensure after‑hours requests are actioned timeously.
• Ensure information is submitted in the agreed format/template and guidelines
• Assist with implementation of quality assurance procedures of Interception

Interception and Monitoring Requests

• Analyse, document, register and approve all interception and monitoring requests per approved Forensic Services processes and procedures
• Acknowledge receipt of all interception and monitoring requests in writing
• Complete allocated requests within agreed or prescribed timelines, including instructions received from the Office of Interception (OIC) as per warrants
• Support data provided by supplying proof of factual information when questioned
• Report any access‑control breakdowns in the LIMS office to management
• Assist with management of the Legal Interception and Monitoring System (LIMS) and perform regular backups
• Provide feedback to management on issues and matters pertaining to the LIMS system
• Ensure after‑hours requests are processed when received

Biometric Compliance, Verification & Governance

• Verify and manually authenticate customer biometric data in line with RICA legislation and internal compliance frameworks
• Conduct integrity and fraud‑risk checks on biometric submissions, escalating suspicious or non‑compliant cases
• Ensure all biometric verification activities are logged, documented, and traceable for audit and regulatory purposes
• Process biometric verification requests within required SLA timelines to maintain compliance and operational efficiency
• Validate customer identity information against approved internal systems and escalate discrepancies according to procedure
• Maintain secure handling, storage, and confidentiality of biometric and identity‑related data
• Provide compliance feedback and exception reporting to relevant business units
• Identify gaps, trends, or risks in biometric verification processes and recommend improvements
• Assist in the review and enhancement of biometric verification controls, SOPs, and governance frameworks

Expert Advisory & Stakeholder Support

• Provide expert guidance to internal stakeholders on RICA compliance, biometric authentication requirements, LEA requests, and evidentiary standards
• Advise on complex data‑provision and interception matters to ensure alignment with legal and regulatory obligations
• Partner with Legal, Risk, Fraud, and Forensics to interpret legislation and strengthen internal policies and controls
• Contribute to pre‑trial preparation and consultations, ensuring evidentiary readiness and clarity of submissions

Equipment Identity Register (EIR – TransUnion)

• Process and quality check bulk whitelist/blacklist IMEI submissions, ensuring correct formatting, validated IMEI integrity, and accurate batch uploads
• Liaise with TransUnion and internal stakeholders to resolve EIR related issues, ensure SLA compliance, and improve device identity governance processes

System Management (LIMS, e-RICA & Biometric Tools)

• Support day‑to‑day operation, maintenance, and user support for LIMS, e‑RICA platforms, biometric verification tools, and EIR portals
• Perform/assist with system backups, access reviews, and routine control checks to ensure integrity and availability
• Identify system issues, data anomalies, or access‑control concerns and escalate to technical owners
• Document system requirements and contribute to enhancement roadmaps to improve compliance effectiveness
• Assist with testing and validating system changes to ensure alignment with investigative and compliance needs

Document Maintenance and Reporting

• Complete and sign affidavits as per analytical findings
• Generate and maintain monthly feedback reports
• Provide monthly reports on all enquiries, requests, and archived requests received
• Ensure accurate daily keeping and version control of case files and submissions
• Assist with generation of RICA compliance, exception, and validation statistics as required

Projects and Enhancements

• Participate in compliance, forensic, and technology projects including new e‑RICA integrations and process improvements
• Conduct readiness assessments and contribute SME input to project documentation and change impacts
• Support pilot testing, user training, and rollout activities to embed enhancements effectively
• Track and report on project actions, risks, and outcomes relevant to LEA support and RICA compliance

Court Appearance and Expert Support

• Prepare and attend pre‑trial conferences
• Represent the company in court as an expert witness with a high professional standard
• Ensure all evidence and documentation meet legal and evidentiary requirements

Perform any other related duties as requested by Management

• Assist with ad hoc reviews, forensic investigations, and other tasks as requested by management
• Ensure the standby MSISDN is always allocated and answered for LEA after‑hours requests

Minimum Qualifications

• Degree in Law (Criminal Justice) and/or Data Analytics is preferable
• Relevant qualification in IT, Telecommunications, or Network Engineering, with basic understanding of mobile network architecture (including RAN, cell sites, and coverage) will be advantageous

Experience

• Minimum of 5 years’ accumulated experience in telecom, analytics, court experiences, documentation of legal legislative matters for court records.
• Police Experience (2 years) could be advantageous.
• Demonstrated ability to effectively communicate verbally, as well as in writing. This includes demonstrated report writing skills.
• Ability to develop new solutions is preferable
• Own transport
• Demonstrated ability to work and deliver under pressure and within strict time frames
• Demonstrated ability to work in a team environment

Special Requirements:

• Credentials such as Certified Fraud Examiner, or other similar certification (Membership to the ICFP – Institute of Commercial Forensic practitioners) and ACFE (Association of Certified Fraud Examiners) will advantageous
• NIA (National Intelligence Agency) clearance certificate or willingness to go through process of obtaining a NIA clearance certificate is a requirement

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Regional Manager: Western Cape

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Regional Manager: Western Cape, to join a dynamic team of #Unstoppables.

Purpose of the Job:

• Translate and execute the divisional strategy and business plan for growth and performance of all Sales Channels in the division ensuring alignment and consistency with corporate strategy and products and services offerings
• To direct and take responsibility of the development of new business for the organisation to ensure growth and progress therefore boosting the profits and efficiency of the division
• To manage, direct and take responsibility for the division by implementation of the defined business plan, route to market strategies for growth and performance, ensuring alignment with the Commercial & Retail Operations, Marketing, Corporate Strategy, Products and Service offerings
• Accountable for the achievement of sales revenue and acquisition targets on a consistent basis and in line with defined sales budgets for the division
• Ensure achievement of sales revenue and acquisition targets on a consistent basis in line with defined budgets and the setting of channel and divisional specific KPIs and performance targets
• To ensure the division is effectively self-sufficient in order to reach overall Business Objective performance targets
• Establish, develop and manage new business opportunities and relationships in new areas including current sales channels but not limited to Retail Channels, Government, SME, Corporate and Main Market while ensuring alignment with corporate strategy and growth objectives
• Lead implementation programmes and initiatives to deliver continuous improvements in the end-to-end customer experience to increase customer loyalty, advocacy and life-time values ensuring timely resolution of customer issues within SLAs and customer expectations and a consistent customer experience across all touch points
• Lead and oversee new and current marketing activities for improving acquisition, driving cross and up-sell opportunities and improving retention
• Lead and oversee the field marketing activities in the division and areas ensuring performance, increased visibility and equity of the Cell C brand, improved reporting, improved relationships with all stakeholders leading to increased growth in the target markets

Main Responsibilities

Functional Leadership

• Develop Functional Business Plan for the division from Corporate Strategy and the Business Objectives
• To lead and execute activities of various functional areas within the division having overall responsibility of implementing and maintaining policies and procedures within the divisional operations
• Provide leadership that supports successful execution of the corporate strategy across the division
• Execute strategic planning and operational activities to ensure to meet the agreed SLA’s and OLA’s with Business and Cell C
• Maintain alignment and communication with all other divisions
• Lead the division in delivering significant projects that are key to the operational plan of the company

Strategy and Operations

• Manage all sales teams and subordinates & Marketing budget which includes supplier/trade partner sponsorships
• Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
• Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing
• Work closely with the sales channels in order to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
• Work closely with Channel, Sales & Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store
• Ensure alignment with channel partner’s operational and promotional cycle in order to plan the roll-out of divisional channel marketing

Sales & Marketing Leadership

• Translate and execute the divisional sales & marketing strategy in support of the overall commercial growth strategy to achieve the sales revenue target
• Provide strategic sales and marketing implementation strategies through acquisition of profitable customers in the relevant target channels and developing strategic channel partnerships
• Ensure achievement of divisional sales revenue and acquisition targets on a consistent basis and in line with the national Sales strategy
• Understand the divisional SME/Corporate/Government markets and oversee the development of new business opportunities, including new accounts and new partners while ensuring alignment with the overall strategy
• Grow and establish the SME/Corporate/ Government segment function, growing the customer base execution of account management and tailored business solutions for the segment

Marketing

• Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
• Ensure new store launch plans are in lie with best practice retail strategies to gain market share from the onset
• Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisionally preferences and execute divisional channel marketing
• Work closely with all sales channels in order to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
• Define and execute divisional activities aimed at customer growth in line with overall Marketing campaigns
• Control the divisional Sales & Marketing budget, including any supplier/trade partner sponsorships
• Manage the divisional brand presence & events calendar
• Actively represent Cell C at trade shows and events to identify new business opportunities
• Lead the development of industry focus to establish Cell C as a preferred service provider

Channel Management & Field Marketing

• Manage the relationship with the Head Offices of Channel Partners located in the division in conjunction with Key Account Managers and Channel Heads
• Manage the relationships and performance management of the all sales channels and key accounts, implementing a consistent scorecard, KPI monitoring sales/service targets and providing training support where required
• Manage the field management contract by the SLA in the division to compliment the divisions performance and meet KPIs
• Work closely with Channel, Sales & Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store

General Business Leadership

• Manage sales teams within the division to boost sales campaigns via divisional channel marketing and trade activations
• Drive sales within Division to achieve intense market penetration
• Identify, develop and direct the sales and marketing implementation for solutions for divisional specific activities.
• Lead and development sales by actively exploring and analysing potential new market opportunities
• Responsible to maintain a high level of effective relationships with customers by nurturing relations
• Responsible for providing decision support, providing insight into the performance of the division, monitoring and controlling spend and reporting financial and operational results

Lead Operational risk, compliance and asset management

• Lead, direct and take responsibility for the Business Support activities within the division including finance, administration, facilities, logistics, quality and risk as well as security
• Ensure there is adequate controls are in place as per best practice risk and compliance from an enterprise risk framework perspective throughout all the channels(1^st, 2^nd and 3^rd line of defense)
• Educate and teams and subordinates by establishing rapport in the areas of new business development, territory management, emerging products, multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses, business/financial issues and company reputational axis
• Perform a central leadership communication role between Commercial, Operations and the divisions to escalate, and resolve business decisions needed to improve business performance and minimise risk and improving compliance
• Maintain a high standard of compliance, effectiveness and efficiency
• Adopt a zero tolerance to risk
• Create a culture of ownership which embraces minimal shrinkage and no cash losses
• Maintain, control and account for all the company assets including and not limited to organizations vehicles, cash, stock employees etc.
• Ensure an effective and adequate stock turn and limit aged & redundant stock

Health and Safety Management

• Enforce Health and Safety training and procedures
• Manage and ensure compliance to environmental requirements
• Act as16.2 according to the Health and Safety Act.
• Manage divisional conformance to Cell C quality standards.
• Implement Cell C quality standards
• Responsible for ensuring proper use of company equipment
• Manage, identify and minimize Cell C’s exposure to operational risk within the divisional

Customer Care and Experience – through a customer centric environment

• In conjunction with Customer Experience, develop a world-class customer centric experience conducive to implement within the Area, taking into consideration the LSM, geographic, language and requirements of the customer
• In conjunction with Customer Experience Division develop and drive the Cell C Customer Experience journey
• Manage and drive all customer experience platforms with the areas responsibility
• Ensure timely resolution of divisional customer issues within SLAs and customer expectations
• Ensure consistent customer experience across all touch points
• Ensure the effective operational management of the Walk-in Centers
• Drive the Customer Centric Experience performance within the store to ensure first world customer care experience
• Ensure the divisional Sales Managers and Area Managers adapt the Customer Centric Experience mindset and therefore lives and delivers this experience daily within their stores
• Drive all subordinates to resolve all customer queries before SLA expectations
• Build a culture of ownership to resolve all customer queries
• Ensure consistent customer experience across all touch point
• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations
• Keep all clients informed about progress through written communication, telephone communications and/or face to face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times

Forecast, Cost, Budget Control & Profit

• Assist the Executive with the forecast of future OPEX and CAPEX expenses for the division
• Manage the yearly OPEX and CAPEX for the division.
• Prepare, control and administer the yearly budgets for the Operations department
• Develop and implement policies to achieve savings
• Manage cost tracking and variation reports
• Approve expenditure for the department
• Maximise cost efficiencies across the business units function
• Evaluate operating model design and delivery
• Evaluate sales and distribution channels
• Evaluate and develop expansion strategies to improve profitability
• Scale down unprofitable operations
• Enable current and future drivers of retail banking profitability
• Drive branch profitability
• Make recommendations for budget-affecting change requests
• Approve expenditure for the department
• Monitor cost tracking, reconciliation and variation reports.
• Ensure budget cost saving practices and propose recommendations for budget-affecting change requests
• Oversee OPEX costs from vendors and suppliers.
• Inform Management timeously of potential over-spend
• Achieve target budget

Staff Management

• Recruit employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
• Lead, manage and recruit senior employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
• Conduct performance appraisals
• Establish and evaluate Key Performance Indicators
• Establish, evaluate and guide the department’s Employee Performance Management programme
• Develop and maintain a comprehensive set of KPIs and/or SLAs against customer acquisition, revenue, cost per sale etc
• Provide an advisory, support and mentorship function
• Initiate the appropriate Labour Relation action required within section

Minimum QualificationsB Com – Sales & Marketing, Business Management, Operations, Business Innovation or a National Higher Diploma in Sales / Marketing

Experience

• 10 + years’ experience in General Management – From a commercial prospective, running successful sales generating revenue and from a technical prospective
• 5 + years of Senior Leadership / Management experience
• Telecommunication / Customer Services
• Thorough understanding of strategic business impact of key business.
• Project management skills to execute multiple Operational projects.
• Proven track record of generating and improving revenue
• Experience of commercial policies and processes and the ability to align them operationally within the division
• Experience in developing Business Cases, financial modeling and feasibility studies

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Snr Manager: Beam Release Management

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Snr Manager: Beam Release Management, to join a dynamic team of #Unstoppables.

Purpose of the Job:

To provide leadership and executive accountability for the end-to-end release management of the BEAM and related Business Support Systems (BSS) platforms, ensuring controlled delivery of system changes that protect production stability while enabling business, regulatory, and strategic outcomes

Lead and govern end‑to‑end release management for the BEAM and related BSS platforms, balancing controlled system change with the protection of production stability in support of business, regulatory, and strategic objectives.

Key Responsibilities

Release Management & End-to-End Accountability

• Accountable for the end-to-end lifecycle management of all BEAM and associated BSS releases, from initiation and planning through deployment, stabilisation, and post-implementation review
• Deliver system releases that enable approved business, regulatory, and operational change while protecting the stability and integrity of production environments
• Define and enforce clear release entry and exit criteria across business, technical, and operational dimensions
• Maintain a forward-looking release roadmap aligned to strategic priorities and platform constraints

Change Control, Risk and Governance Management

• Establish clear governance frameworks to ensure compliance and consistency
• Enforce disciplined change and release governance in line with the Cell C change policies and best practice
• Identify, assess, and actively manage release-related risks, dependencies, and constraints
• Define and validate mitigation and rollback strategies for all releases
• Represent Release Management in formal governance, war-room, and escalation forums and provide the required expertise and guidance

Delivery Planning & Requirements Intake

• Translate approved business and technical requirements into structured, executable release plans
• Coordinate prioritisation and sequencing of release items, balancing urgency, capacity, and risk
• Control scope changes and prevent unauthorised or unmanaged changes entering production
• Manage dependencies across BSS, network, MVNO, and external partner platforms

Vendor, Partner and Managed Services Oversight

• Manage and oversee the Release Management interface process for managed service providers and technology vendors
• Manage and coordinate vendor delivery capacity, customisation pipelines, and execution readiness.
• Oversee vendor activities to align with contractual, commercial, governance and service‑level commitments
• Support procurement and financial processes required to enable effective release delivery

Testing, Quality Assurance & Operational Readiness Management

• Maintain and oversee accuracy, completeness, and correct formatting of all documentation and submissions in accordance with approved templates and standards
• Validate environment readiness, configuration integrity, and operational support models
• Ensure operational handover and post-release monitoring is executed effectively and seamlessly
• Drive reduction in recurring defects and release-related incidents
• Drive continuous improvement in release, change, and governance maturity

Stakeholder Management and Alignment

• Establish and nurture long-term relationships with senior stakeholders across Technology, BSS Operations, and supporting functions
• Actively manage stakeholder expectations through proactive engagement and trust-building
• Provide clear, consistent, and timely communication on release status, risks, dependencies, and outcomes
• Develop structured reporting mechanisms (dashboards, executive summaries, risk logs) to enable informed decision-making
• Escalate critical issues with recommended mitigation strategies to executive stakeholders
• Act under delegated executive authority when required to ensure continuity of delivery

Qualifications

• An NQF 7, Tech/B.Sc Engineering/ B. Tech/B.Sc. Computing Science/ B. Engineering or equivalent qualification
• A relevant NQF 8 or Honour’s/Postgraduate degree
• A Management qualification or a Master’s qualification will be advantageous

Experience

• 11 – 12 years’ experience in a similar environment, of which 4 – 6 years ideally at senior lead specialist level (with demonstrated outstanding influence and delivery)
• Experience in International roaming and/or interconnect billing processes
• Experience in communicating and managing interface into different areas of an organisation including at senior management level

Special Requirements

• Approved and auditable release plans and schedules
• Controlled production deployments with minimal service disruption
• Complete change and release artefacts for audit and compliance
• Clear stakeholder reporting on release performance and risk

Measure of success

• Predictable, stable, and well-governed release delivery
• Low incidence of release-related production issues
• Strong audit, governance, and compliance outcomes
• High stakeholder confidence in delivery executive

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Intermediate UX (User Experience) and UI (User Interface) Designer

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking an Intermediate UX (User Experience) and UI (User Interface) Designer to join our dynamic team of #Unstoppables

Purpose of the Job:
Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.

We are seeking a talented and motivated UX/UI Designer to join our dynamic team. The UX/UI Designer is responsible for supporting and delivering customer experience design across digital and assisted channels, ensuring seamless, intuitive, and commercially effective interactions that drive conversion, customer satisfaction, and cost efficiency.The role contributes to the design and optimisation of customer experiences and supports the growth of service design capability within Cell C.

Main Responsibilities:
Experience and Journey Design

• Lead the design and optimisation of end-to-end customer journeys e.g. onboarding, upgrades, self-service, payment
• Translate business requirements into user flows, wireframes, and interaction models
• Simplify complex processes e.g. Interception of Communications Act registration (RICA), sim swap, credit vetting, plan selection, provisioning
• Conceptualise and enhance customer experience across the full digital lifecycle, with focus on conversion and attribution
• Enable personalized, omnichannel experiences across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Execute the UI design process from concept to development hand-off
• Contribute to and maintain the digital design system in Figma across all touchpoints
• Ensure adherence to design standards and guidelines for component consistency and quality across all outputs
• Design high-quality, responsive interfaces for complex products and pricing structures
• Support design-to-development alignment, collaborating with development teams on components and template rollout

Research, Testing and Continuous Optimisation

• Conduct and support user research and usability testing (e.g. focus groups, surveys, usability sessions)
• Translate product vision into validated design solutions through prototyping and iterative testing
• Analyze user behaviour using tools such as Google Analytics 4 and heat-mapping platforms
• Identify and resolve UX/UI issues and friction points across digital platforms
• Optimise conversion funnels, content, and journeys across owned channels

Delivery, Operations and Performance

• Support and deliver design outputs across projects, ensuring timeous execution across internal teams and agency partners
• Contribute to website and mobile platform design operations, including campaign content implementation, functional component design, and conversion tracking alignment
• Work closely with development teams to ensure on-brand execution, accurate implementation, and performance scalability
• Produce high-quality outputs including journey flows, prototypes, storyboards, and visual designs

Collaboration and Team Contribution

• Collaborate with cross-functional teams including marketing, brand, commercial, and product to support experience design
• Participate actively in design reviews, critique sessions, and stakeholder workshops
• Contribute to design improvements and team knowledge sharing
• Stay informed on industry trends and competitor benchmarks to contribute to a competitive design approach
• Support a consistent, high-quality design standard across all digital touchpoints

Minimum Qualification

• Bachelor’s Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design

Experience

• 3–5 years of experience in UX/UI or Product Design
• Strong portfolio demonstrating end-to-end journey design and high-quality UI execution
• Experience working within design systems at scale
• Proficiency in Figma, Adobe Creative Suite, and modern design tooling
• Good understanding of digital customer journeys, channels, and conversion optimisation principles
• Experience in complex, regulated industries (telecommunications, banking, e-commerce) preferred

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Senior UX (User Experience) and UI (User Interface)

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a Senior UX (User Experience) and UI (User Interface) Designer to join our dynamic team of #Unstoppables.

Purpose of the Job:
Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.

We are seeking a talented and experienced Senior UX/UI Designer to join our dynamic team. The Senior UX/UI Designer is accountable for designing and optimising end-to-end customer experiences across digital and assisted channels, ensuring seamless, intuitive, and commercially effective interactions that drive conversion, customer satisfaction, and cost efficiency.The role is transformational in nature and will lead the acceleration required for service design to become a leading competence within Cell C.

Main Responsibilities:
Experience and Journey Design

• Lead the design and optimisation of end-to-end customer journeys e.g. onboarding, upgrades, self-service, payment
• Translate business requirements into user flows, wireframes, and interaction models
• Simplify complex processes e.g. Interception of Communications Act registration (RICA), sim swap, credit vetting, plan selection, provisioning
• Conceptualise and enhance customer experience across the full digital lifecycle, with focus on conversion and attribution
• Enable personalized, omnichannel experiences across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Lead the UI design process from concept to development hand-off
• Own, maintain, and evolve the digital design system in Figma across all touchpoints
• Act as design authority and quality gatekeeper for component creation, updates, deprecation, consistency, and quality assurance across all outputs
• Design high-quality, responsive interfaces for complex products and pricing structures
• Ensure design-to-development alignment, acting as primary interface into development teams for components and template rollout

Research, Testing and Continuous Optimisation

• Drive and support user research and testing (e.g. usability testing, focus groups, surveys)
• Translate product vision into validated design solutions through prototyping and iterative testing
• Analyze user behaviour using tools such as Google Analytics 4 and heat-mapping platforms
• Identify and resolve UX/UI issues and friction points across digital platforms
• Optimise conversion funnels, content, and journeys across owned channels

Delivery, Operations and Performance

• Manage end-to-end design delivery, ensuring timeous execution across internal teams and agency partners
• Oversee website and mobile platform design operations, including campaign content implementation, functional component design, and conversion tracking alignment
• Work closely with development teams to ensure on-brand execution, accurate implementation, and performance scalability
• Produce high-quality outputs including journey flows, prototypes, storyboards, and visual designs

Leadership, Collaboration and Domain Influence

• Provide design leadership and mentorship to designers and cross-functional team members
• Act as final design approval authority to ensure consistency and quality across all digital touchpoints
• Collaborate with marketing, brand, commercial, and product teams to shape roadmaps based on UX insights
• Facilitate design workshops and stakeholder alignment sessions
• Stay informed on industry trends and competitor benchmarks to maintain a competitive edge
• Provide thought leadership across the organisation, driving digital experience excellence and commercial outcomes

Minimum Qualification

• Bachelor’s Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design
• A postgraduate qualification in UX, Design Thinking, or a related field is advantageous

Experience

• 6–10+ years of experience in UX/UI or Product Design at a lead level
• Strong portfolio demonstrating end-to-end journey design and high-quality UI execution
• Proven experience managing design systems at scale
• Proficiency in Figma, Adobe Creative Suite, and modern design tooling
• Experience with workflow systems such as Jira, ClickUP and Monday.com is an advantage
• Strong understanding of digital analytics, conversion optimisation, and omnichannel ecosystems
• Experience in complex, regulated industries (telecommunications, banking, e-commerce) preferred

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Junior UX (User Experience) and UI (User Interface) 

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a Junior UX (User Experience) and UI (User Interface) Designer to join our dynamic team of #Unstoppables.

Purpose of the Job:
Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.We are seeking an enthusiastic and detail-oriented Junior UX/UI Designer to join our dynamic team. The Junior UX/UI Designer supports the design and execution of customer experience solutions under guidance, contributing to the development of UX/UI capability within Cell C.

Main Responsibilities:
Experience and Journey Design

• Support the design of customer journeys and user flows across assigned telco journey components e.g. onboarding, upgrades, self-service, payments
• Translate defined requirements into user flows, wireframes, and basic interaction models
• Assist in simplifying user interactions within defined journey components e.g. RICA registration, SIM swap, plan selection
• Support the enhancement of customer experience across defined areas of the digital lifecycle
• Contribute to omnichannel exposure across web, app, WhatsApp, USSD, and assisted channels

Interface Design and Design Systems

• Create UI designs based on established patterns and guidelines
• Use and follow the design system in Figma across assigned touchpoints
• Adhere to design standards and component guidelines to ensure consistency and quality in all outputs
• Produce responsive interface designs for assigned product and pricing use cases
• Support design-to-development handoff by preparing well-structured, annotated design files

Research, Testing and Continuous Optimisation

• Assist in user research and usability testing (e.g. note-taking, participant coordination, session support)
• Support the translation of research findings into design iterations under guidance
• Support analysis of user behavior using tools such as Google Analytics 4 and heat-mapping platforms
• Help identify UX/UI issues and friction points as directed by senior team members
• Contribute to efforts to optimise conversion funnels, content, and journeys within assigned scope

Delivery, Operations and Performance

• Execute assigned design tasks within projects, ensuring timeous completion to the required standard
• Support website and mobile platform design operations, including campaign content implementation and functional component design
• Work with development teams to support on-brand execution and accurate implementation under guidance
• Produce design outputs under guidance and review, including journey flows, wireframes, and visual designs

Collaboration and Team Contribution

• Participate in team activities, design reviews, and workshops
• Support team members in delivering design outputs as directed
• Stay informed on industry trends and design best practices to develop knowledge and skills
• Maintain a consistent and professional standard of design output across all assigned touchpoints
• Proactively seek feedback and guidance to continue developing UX/UI capability

Minimum Qualification

• Bachelor’s Degree or Diploma (NQF Level 6–7) in one of the following:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX Design
• Multimedia or Digital Design
• Graphic Design

Experience

• 2–3 years of experience in UX/UI design or a related discipline
• Internship or portfolio-based experience is acceptable
• Portfolio demonstrating foundational UX/UI design capability
• Basic understanding of design systems and when and how to apply established patterns
• Proficiency in Figma; familiarity with Adobe Creative Suite and modern design tooling
• Basic understanding of user experience principles and digital customer journeys
• Exposure to complex, regulated industries (telecommunications, banking, e-commerce) is advantageous

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Postpaid Manager: Gauteng North/NW

Job Description

Purpose of the Job:

As the first line of contact between trade partners, distributors, and Cell C. You manage a geographic area on all Cell C distribution points to drive operationalisation of the postpaid business strategy. Identifying risks and opportunities within the region and implementing the correct strategy to achieve growth. You achieve growth and meet the overall regional objectives through:

• Implementation of the CBU S&D and EBU Strategies across the region segmented by Main Places and Sub Main Places
• Implement marketing activities using traditional, segment, and trade marketing strategies to achieve sales targets
• Manage and maintain relationship with all trade partners in various distribution channels as first point of call/escalation, hence driving the acquisition, retention, and achievement of customer experience targets
• Grow Cell C customer base and market share in all channels
• Ensure adherence of minimum store standards and operating practices as stipulated by Cell C Head Office, including but not limited to branding, stock levels, point-of-sale merchandising, staff training, implementation of new products and services, and assisting stores with the escalation of admin/customer queries
• Develop and implement strategies to deliver on Cell C’s strategic objectives (Sales & Marketing)

Main Responsibilities

Postpaid Performance Management

• Reporting and analysis of revenue, base management, market share and channel performance
• Benchmarking regional cost and performance efficiencies and recommend, monitor and manage cost reduction initiatives.
• Business case modelling – develop models to realise strategy.
• Target analysis and comparisons with HQ and seasonal trend alignment on daily, weekly and monthly run rate predictions
• Detailed regional tracking and reporting on all targets, and channel product and services performance
• Regional and cluster review analysis and customer base analysis and maintenance by channel, customer intelligence – revenue analysis by region, cluster & town (Main and Sub Main Places) – provide insight.
• Identify market opportunities, market sizing of opportunities aimed at increasing market share and revenue
• Channel/segment performance analysis, channel deep dives and channel packs for FRM
• Monitoring progress against strategy, performing detailed analyses of information key for decision making
• Collaborate with product managers in delivering on a competitive strategy for the Postpaid product portfolio to support all segments within the Region
• Work closely with Business Performance Management in understanding market trends and product performance
• Support the implementation of agreed KPIs and/or SLAs against product launches, revenue and cost (development)
• Implement the approved Go To Market action plan that specifies how the department will reach target customers and achieve the desired competitive advantage
• Assist in designing a Go To Market business canvas, clearly defining the engagement with the internal business stakeholders, the value proposition and customer segments on a regional scale, cycles and offerings with predicted revenue
• Develop and maintain sound and healthy processes and working relationships with all other relevant stakeholders to ensure that the process of delivering on the postpaid product objectives is optimized
• Drive to deliver product performance improvement by implementing collaborative initiatives with relevant internal stakeholders and partners
• Collaborate with the Commercial Pricing team for input on pricing and tariffs, as well as sales/service-based commissions for the product
• Explore opportunities to review and refresh the product portfolio on a regular basis
• Keep abreast of the competitors’ products and activities in the market and provide relevant insights to stakeholders

Cost and Budget Management

• Prepare, control and administer the yearly budget for Postpaid within the region
• Develop and implement relevant policies and practices to assist in achieving savings targets
• Manage and report on cost tracking and variation reports, implementing corrective action where required
• Approve relevant expenditure for the department in line with delegation of authority
• Inform the Regional Manager timeously of potential over-spend
• Make recommendations for budget-affecting change requests

Staff Management and Development

• Lead and motivate staff to effectively deliver objectives, ensuring development opportunities, appraisal and management systems are embedded and relevant HR procedures are adhered to at all times
• Provide an advisory, support and mentorship function to enable staff to grow within their career
• Maintain a low staff turnover rate
• Initiate the appropriate labour relations actions required within the department
• Establish, evaluate and guide the department’s Employee Performance Management programme
• Set Key Performance Indicators, targets and goals as per the department’s strategy and business objectives
• Conduct regular assessment of team performance against defined key performance indicators (KPIs) and implement corrective action where required
• Recruit employees; assign and direct work; oversee staff development; identify training needs and maintain staff competence
• Uphold HR policies and procedures at all times
• Apply and adhere to Cell C Health and Safety procedures and rules

Perform any related duties as requested by Management

Qualification

• Bachelor’s degree in Marketing, Business Management or Commerce

Experience

• At least 5 years’ experience in telecommunications or a related technical sector in a medium- sized to large company
• At least 3 years’ experience within marketing or product management
• At least 2 years’ experience at managerial level (managing a team)

“Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.”

Click here to apply

Emerging Talent Registry-Expression of Interest

Job Description

Join the Movement — Cell C Emerging Talent Programme | Expression of Interest

Are you a bold, curious, and passionate young South African ready to ignite your future?

At Cell C, we believe that talent isn’t just discovered, it’s nurtured. That’s why we’ve created more than just a programme. The Cell C Emerging Talent Programme is a movement. A movement that empowers the next generation of trailblazers in telecommunications, while driving change and building future-fit capabilities for South Africa’s digital economy.

We are calling on final-year students, recent graduates, and young professionals to express interest in future opportunities within our Emerging Talent Pipeline, which includes:

• The Cell C Graduate Programme
• Internships & Work-Integrated Learning (WIL)
• Vacation Work Opportunities
• Special Projects, Hackathons & Innovation Challenges

Whether you’re looking to launch your career, gain industry exposure, or deepen your technical and leadership skills, we’re here to walk the journey with you.

Our programmes are designed not only to build critical skills and pipeline talent for key roles within the business, but to offer a wholesome and meaningful experience through structured learning, mentorship, community initiatives, and innovation action learnings that make real impact.

What We’re Looking For:

• Passionate and driven individuals aged between 18–30
• Enrolled in or recently completed qualifications in Finance, Marketing, IT, Engineering, Law, Data/Analytics, or HR
• Curious minds who want to shape the future of telecoms and tech in South Africa
• Team players who thrive on growth, creativity, and challenge

Why Join the Cell C Emerging Talent Movement?

• Exposure to real-world projects
• Opportunities to connect with and learn from top leaders in the industry
• Structured skills development & rotational learning

“At Cell C, we don’t just prepare you for the world of work, we co-create it with you.”

If you’re ready to grow, explore, and rise to your full potential, we want to hear from you!

Express Your Interest Now

Submit your details by applying below.

Cell C Emerging Talent – Your Future. Our Network. One Movement.

Click here to apply

We wish you all the best with you applications