DEPARTMENT OF HOME AFFAIRS

The DHA is a merit-based, equal opportunity and affirmative action employer. In line with its commitment
to promoting representivity, in the filling of entry-level positions preference may be given to locally based
candidates on grounds of affordability as well as to (unemployed) youth and the DHA’s interns and
learners who have successfully completed their respective skills development programmes. In the filling
of all posts, preference may be afforded to persons with disabilities, and in respect of SMS-level posts, to
women. Persons falling in these categories and who meet the post requirements are preferred.

CLOSING DATE : 29 May 2026

NOTE : Applications must be submitted online at https://erecruitment.dha.gov.za sent
to the correct address specified at the bottom of the posts, on or before the
closing date, accompanied by a fully completed Application for Employment
Form (New Z83, effective from 1 January 2021), obtainable at
www.dpsa.gov.za, citing the correct post number and job title, and a
comprehensive CV (citing the start and end date dd/mm/yy), job title, duties
performed and exit reason for each employment period to be considered, as
well as the details of at least two contactable employment references (as recent
as possible), regardless of online or manual submission. All shortlisted
candidates, including SMS, shall undertake two pre-entry assessments. One
will be a practical exercise to determine a candidate’s suitability based on the
post’s technical and generic requirements and the other must be an integrity
(ethical conduct) assessment. Shortlisted candidates will also be required to
submit a copy of their ID document, a valid driver’s license (if specified as a job
requirement), relevant educational qualifications / RPL certificates / Academic
Transcripts of completed qualifications, and Acting letters as directed.
Furthermore, applicants who possess (a) foreign qualification(s), are required
to submit the evaluated results of such qualifications, as received from the
South African Qualifications Authority (SAQA); will be subjected to an interview,
various relevant tests and assessments, and employment suitability checks
(credit, criminal, citizenship, qualifications, and employment references
including verification of exit reasons, and conducting business with State).
Once appointed, serving of a prescribed probation period, and obtaining of a
security clearance appropriate to the post, will be required. Correspondence
between the Department and candidates will be limited to shortlisted
candidates, only. The Department of Home Affairs (DHA) seeks to hire patriotic,
professional, passionate and talented individuals to form part of a new
leadership team, equipped with the right skills to facilitate the transformation of
Home Affairs into a digital-first, world-class organisation. If you are committed
to delivering on the Medium-Term Development Plan’s priorities through digital
transformation, ascribe to the Department’s shared value set, have what it
takes to deliver on the needs of DHA Clients with the highest levels of dignity,
integrity and innovation, and your credentials meet the requirements of any of
the following positions, kindly respond before the closing date. The DHA
complies with the Protection of Personal Information Act, 2013 (Act No. 4 of
2013). Applicants’ personal information will be used for recruitment purposes,
retained where required for audit, and safeguarded against unauthorised
disclosure, except where legally required. Submission of an application
constitutes consent to such processing.

POST 16/75 : CONTACT CENTRE TEAM LEADER REF NO: HRMC 23/26/6 (X2 POSTS)

Directorate: Contact Centre Operations
SALARY : R413 001 – R486 501 per annum (Level 08)
CENTRE : Headquarters: Head Office, Tshwane

REQUIREMENTS : An undergraduate qualification in Public Management and Administration,
Social Science, Contact Centre or related field of study at NQF level 6 as
recognized by SAQA. 2 Years’ experience at Supervisory level is required.
Extensive experience in Customer Service Management. Knowledge of the
Constitution of the Republic of South Africa. Knowledge and understanding of
all relevant public service and Departmental Legislative Frameworks, as well
as Government Structures. Knowledge of and understanding of the
Departmental Standard Operating Procedures. Knowledge and understanding
of the Public Information Management Acts (PAIA and POPIA). Knowledge and
understanding of the Batho Pele Principles and Public Service Regulatory
Framework. A valid drivers’ license. Shift work is required. Required skills and
competencies: Leadership skills. Problem Solving skills. Client orientation and
customer focus. Planning and Organizing. Strong Analytical skills. Written and
verbal communication. Administrative skills. Results and achievement driven.
Multitasking. Time Management. Report writing skills. Interpersonal relations.
Conflict resolution. Coaching. Computer literacy. Patriotism, Honesty and
Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Manage and monitor the team to ensure operational efficiency.
Ensure agreed contact centre standards are consistently met. Supervise day
to day operations of the contact centre. Consistently monitor staff levels and
liaise with management regarding required adjustment. Identify customer
needs and provide information for updates of both the frequently asked
questions and knowledge base. Advise management of product knowledge
gaps. Assist consultants with complex queries and irate client by providing
guidance and information. Handling escalated queries and complaints from
employees. Escalate complex queries to Tier 2 Case Resolutions officers.
Compile teams Management Information System reports and identify gaps.
Analyse daily reports and effect improvement plans to alleviate nonachievements of SLA and targets. Evaluate contacts / interactions and cases
logged for quality assurance purposes, identify gaps and conduct coaching,
mentoring and development of the contact centre consultants. Monitor
operational systems and recommend changes / update to improve
performance. Implement policies and procedures in line with the approved
Framework. Ensure effective and efficient management of human, physical
and financial resources within the Unit.

ENQUIRIES : Ms T Rakgoale Tel No: (012) 406 2808
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or
ipsrecruitment@dha.gov.za

POST 16/74 : ASSISTANT DIRECTOR: RISK MANAGEMENT REF NO: HRMC 23/26/5 (X3 POSTS)

Chief Directorate: Risk Management
SALARY : R487 197 – R573 897 per annum (Level 09)
CENTRE : Headquarters: Head Office, Tshwane

REQUIREMENTS : An undergraduate qualification in Risk Management, Financial Management,
Accounting, or Internal Audit at NQF level 6 as recognized by SAQA. 3 Years’
supervisory / junior Management experience is required. Experience in Risk
Management environment is required. Knowledge of the Constitution of the
Republic of South Africa. Knowledge and understanding of all relevant public
service and Departmental Legislative Frameworks, as well as Government
Structures. Knowledge of the Public Finance Management Act and National
Treasury Regulations. Knowledge of the National Treasury Public Sector Risk
Management Framework. Ability to work independently and within a team.
Excellent abilities and vast experience in project management, project
optimization, and the use of online systems. A valid drivers’ license. Willingness
to travel and work extended hours. Required skills and competencies: Client
orientation and customer focus. Service delivery innovation. Knowledge
management. Decision making. Problem solving and conflict management.
Influencing and networking. Business Report Writing. Problem solving and
analysis. Presentation skills. Interpersonal relations. Communication skills.
Facilitation skills. Presentation skills. Negotiation skills. Computer literacy.
Patriotism, Honesty and Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Support DHA staff in the implementation of risk management,
risk assessment and risk reporting processes. Coordinate in facilitating the
identification and management of risk to ensure that risks assessment results
are fully recorded. Facilitate in ensuring proper communication of Risk
Management processes. Coordinate the development of risk mitigating
strategies by the risk owners and risk sponsors and report the status thereof.
Facilitate maintenance of the overall risk registers across the Department.
Maintains the satisfactory operation of the risk management and compliance
software. Conduct research in the best practices, develops and refines risk
modelling approaches and methodologies. Supports all staff on the Enterprise
Risk Management and Compliance risks management processes. Coordinate
the network of risk representatives, owners and sponsors in the monitoring of
risks of their respective areas. Ensure continuous appointment of risk
representatives, Ensure continuous appointment of risk. Risk Nodal points
across the Department. Ensure awareness to all employees of the department
in risk management and governance matters. Establish, maintain and ensure
a good working relationship with the Department and relevant stakeholders.
Implementation of policies, procedures, directives, acts and regulations.
Ensure the implementation of effective risk and compliance risk management.
Ensure effective and efficient management of human, physical and financial
resources within the Unit.

ENQUIRIES : Ms N Mnisi Tel No: (012) 406 4238
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or
ipsrecruitment@dha.gov.za

POST 16/73 : ASSISTANT DIRECTOR: INFORMATION SYSTEMS AUDIT REF NO: HRMC 23/26/4

Chief Directorate: Information Systems Audit
SALARY : R487 197 – R573 897 per annum (Level 09)
CENTRE : Headquarters: Head Office, Tshwane

REQUIREMENTS : An undergraduate qualification in Computer Science, Information Systems or
Internal Auditing at NQF level 6 as recognized by SAQA. 3 Years’ of
supervisory / junior management experience in an internal auditing
environment is required. Knowledge of the Constitution of the Republic of
South Africa. Knowledge and understanding of all relevant public service and
Departmental Legislative Frameworks, as well as Government Structures.
Functional knowledge of data analysis software such as ACL Analytics, Arbutus
and or other relevant software. Knowledge of the Protection of information Act
84 of 1982 and the Promotion of Access to information Act 2 of 2000.
Knowledge of international Internal Audit Standards. Knowledge of
Professional Standards for the Practice of Internal Auditing. Knowledge of the
Public Finance Management Act and National Treasury Regulations.
Knowledge of Finance and Accounting Systems and Practices. Knowledge of
King IV report and governance principles. Knowledge of the Institute of Internal
Auditors South Africa (IIA SA) and Global prescripts. Excellent abilities and vast
experience in project management, project optimization, and the use of online
systems. A valid drivers’ license. Willingness to travel and work extended
hours. Required skills and competencies: Client orientation and customer
focus. Business continuity. Financial Administration. Project Management.
Decision making. Attention to detail. Influencing and networking. Business
Report Writing. Problem solving and analysis. Conflict management and
resolution. Presentation skills. Interpersonal skills. Communication skills.
Planning and Organizing. Presentation skills. Strong data analysis skills.
Computer literacy. Patriotism, Honesty and Integrity.

DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks: Execute audit operations in line with audit standards. Participate
in the development of the strategic risk-based audit plans. Participate in the
development of the annual audit operational plan. Prepare comprehensive
Audit Planning Memoranda. Formulate audit programs based on preliminary
survey outcomes. Develop audit questionnaires addressing identified risks
across various audit areas. Provide input into the maintenance and
enhancement of audit methodologies and techniques. Coordinate and provide
technical support for the Teammate audit management software. Facilitate the
execution of Computer -Assisted Audit Techniques (CAAT’s) within the
directorate. Execute and manage Audit procedures and reporting.
Implementation of policies, procedures, directives, acts and regulations.
Ensure risk and compliance management. Ensure effective and efficient
management of human, physical and financial resources within the Unit.

ENQUIRIES : Ms V Motshegoe Tel No: (012) 406 4252
APPLICATIONS : Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or
ipsrecruitment@dha.gov.za

We wish you all the best with your applications