To apply, click on the link at the end of the posts and all the best with your applications

Client Engagement Adviser: Retentions (JG10)

CAREER OPPORTUNITY

An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser -Retention Adviser to join the Client Engagement Team . The successful incumbent will be based at our offices in Tygervalley, Cape Town.

WHAT WILL YOU DO?

The responsibility of the retention adviser is to retain clients while offering world class products and services and achieving targets efficiently and professionally. The successful candidate must demonstrate resilience, ambition and enthusiasm as well as passion for their work and Santam.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

•  Retain clients by leveraging persuasive skills to identify and address their needs.
•  Create opportunities for retention by proactively engaging with clients who have unpaid debit orders.
•  Reinstating cancelled policies by applying effective persuasion techniques.
•  Address inquiries and ensure client retention through exceptional customer service.
•  Educate clients on Santam Direct’s product features, billing processes, service offerings and overall value.
•  Meet monthly key performance metrics and adhere to workforce management protocols.
•  Drive marketing campaigns through upselling and cross-selling initiatives.
•  Research competitive pricing and policy services to provide clients with suitable comparisons and options.
•  Perform additional duties as required.

QUALIFICATIONS AND EXPERIENCE

•  RE Qualification
•  FAIS compliant (150 credits)
•  3 years’ experience in Personal Lines insurance: Retentions

KNOWLEDGE AND SKILLS

•  Exceptional negotiation and persuasion abilities
•  Strong verbal and written communication skills
•  Excellent interpersonal and networking capabilities
•  Proven track record of adherence to quality standard and compliance
•  Strong client service orientation
•  Ability to thrive under pressure
•  Sound judgement and decision-making skills
•  Attention to detail
•  Self-motivated with a proactive approach
•  Capability to work independently

COMPETENCIES

•  Adaptability
•  Analytical thinking
•  Results-driven mindset
•  Conflict resolution
•  Emotional self-regulation
•  Strong customer service orientation
•  Technical proficiency
•  Time Management
•  Team collaboration

SPECIFIC REQUIREMENTS

There will be a probationary period of three (3) months, which consists of the following two phases:

• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivering client’s freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Click here to apply

Client Engagement Adviser

CAREER OPPORTUNITY

An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape Town.

WHAT WILL YOU DO?

The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Accurately capture client information on the relevant system.
• Execute client requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with client in a client centricity manner.
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are met and exceeded.
• Excellent time management skills.
• Consistent achievement of agreed productivity

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric
• NQF Level 4 Qualification in Short Term Insurance
• Regulatory Exam (RE 5) advantageous
• 5 -7 years of experience in Customer Service (Preferable within Short-Term Insurance)
• Afrikaans speaking
• Willing to work shifts as well as overtime

KNOWLEDGE AND SKILLS

• Customer service
• Strong verbal and written communication skills
• Attention to detail
• Ability to work under pressure
• Self motivated
• Administration

PERSONAL ATTRIBUTES

• Customer focus
• Drives results
• Cultivates innovation
• Being resilient
• Collaborates

SPECIFIC REQUIREMENTS

There will be a probationary period of three (3) months, which consists of the following two phases:

• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.

WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivering client’s freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Click here to apply

Client Service Consultant (JHB)

The role

Santam Operations department has a permanent position available for a Client Service Consultant. 

What will you do?

To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.  

What will make you successful in this role?

A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.  

Qualification and Experience

• Matric/ Grade 12  

• RE Qualification  

• FAIS compliant (30 credits)  

• Minimum 2 years’ experience in Personal Lines Short Term Insurance  

• Minimum 5 years’ experience in Commercial Lines Short Term Insurance  

• Computer Literacy (MS Office package)  

• Experience in a client service environment  

• Experience in contact centre technology applications  

• Good understanding of contact centre processes and SLA’s  

Competencies

• Information seeking  

• Analytical thinking  

• Drive for results  

• Initiative  

• Emotional self-control  

• Customer service orientation 

Skill

• Strong verbal and written communication skills  

• Excellent interpersonal, communication and networking skills  

• Strong client service orientation  

• Ability to work under pressure  

• Good judgement  

• Attention to detail  

• Self-motivated and comfortable in taking initiative  

• Ability to work independently  

Click here to apply

Commercial & Personal Underwriter – Riscor

Career Opportunity

Santam Broker Solutions (Online broker) has a position available for a Commercial and Personal Underwriting Consultant who will based in Centurion/Empangeni.

About the Company

Santam is the leading short-term insurer in South Africa.  Along with its subsidiaries, the business transacts all classes of short term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of Insurance Good and Proper.

What will you do

• The incumbent will be responsible for commercial lines above mandate authorizations.
• The incumbent will also be responsible for commercial lines transactional functions which includes broker appointments, cancellations, reinstatements, refund calculations etc. in support of the company’s objectives regarding profit and growth. Coaching and upskilling of broker staff/system users.
• What will make you successful in this role?
• Manage allocated portfolio growth, retention, profitability, and any other business relevant factors and agreed growth plan
• Reporting on performance against agreed targets 
• Identify and develop sales opportunities and retaining existing business.
• Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions
• Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products
• Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation 
• Utilize technology to manage data and the performance of the portfolio under management 
• Analyze data and regularly ensure that rating structures are aligned with products, underwriting criteria and risks.
• Identify and drive areas of service levels opportunities (review administration procedure in broker office)
• Engaging with underwriting, and finance teams etc.
• Serves as the primary contact for operations, systems, training, audits as well as liaison for resolving issues
• Ensure alignment of quality standards and alignment of business processes 
• Ensure brokers operate within agreed mandates and authorizations.
• Comply with corporate governance policies, procedures and standards
• Identify and drive opportunities to improve and enhance product and service offerings 
• Keep abreast of market conditions and trends and relevant industry regulations 
• Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products
• Resolve broker complaints and queries where necessary
• Drive increased utilization of online and any other self-service platforms 
• Collaborate and work with support units to deliver required service levels
• Co-ordinates and delivers new and on-going training on products, processes and systems
• Implement retention strategy
• Create a culture of service excellence both internally and externally

Qualification and Experience

• Completed grade 12 or equivalent certificate 
• FAIS credits 150 NQF 4
• RE5 & rep registration would be advantageous
• Commercial product training competed / RIA completed/ policy center system training completed.
• Minimum 5 years Commercial and Agri underwriting experience. 

Skills

• Ability to understand client base related requirements and to conceptualise and develop relative support 
• Good understanding of value chain to implement cost savings and maximise profitability 
• Working knowledge and good understanding of all operating and strategic processes, re-engineering and design 
• Project management skills 
• Change management skills 
• Understands value chain principles and management concepts 
• Working knowledge of Policy Center system information systems and marketing 
• Strong business orientation with commercial and financial skills. 
• Computer literate in data manipulation, i.e. Excel as well as technology in general 
• Strong networking and relationship building skills 
• Negotiating skills
• Decision making abilities 
• Technical claims and underwriting skills 
• Risk management skills 

Competencies

• Cultivates innovation – Contributing independently
• Customer focus – Contributing independently
• Drives results – Contributing independently
• Collaborates – Contributing independently
• Being resilient – Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Click here to apply

Commercial Risk Surveyor

Career Opportunity

Santam Namibia has a position available for a Commercial Risk Surveyor. This position will be based in Windhoek, Namibia. 

What will you do?

The Risk Surveyor has to assess and quantify physical risk exposures at our client facilities while applying relevant technical knowledge to make an informed decision. Surveyors conduct detailed risk assessments of a facility and provide an in-depth view of the risk to underwriters assisting them to underwrite the risk appropriately.

What will make you successful in this role?

The candidate will be expected to perform (but not limited to) the following duties:

• Travel to the client’s facilities to complete surveys and risk assessments;
• Conduct a comprehensive survey and assessment of small to medium commercial, industrial, and agricultural risks;
• Identify suitable risk management and risk reduction requirements;
• Calculate and define MPL scenarios based on the layout of each facility (including Business Interruption assessments);
• Compile comprehensive risk reports with risk reduction requirements based on the risk assessments carried out;
• Communicate effectively with brokers, the insured’s staff as well as internal Santam staff;
• Complete compulsory theoretical and practical training programs as required (in Namibia & South Africa) related to technical risk management and risk identification;
• Demonstrate basic knowledge related to fire hazards, construction materials, fire risk management, fire protection systems and equipment, occupational health & safety, machinery, and equipment as well as manufacturing processes.  Natural hazards such as Flood, Subsidence, Wind and Storms are also included. More advanced risk management knowledge will be obtained after completion of the relevant training programmes/material;
• Engage with Management and other internal stakeholders as required.

Qualifications and Experience

• Relevant Engineering Degree/Diploma and/or;
• Extensive Fire Brigade experience and/or;
• 1-3 years relevant Risk Surveying experience;
• Technical risk management experience will be an advantage (Short- term insurance related);
• Matric (essential);
• Valid drivers’ license;
• Occupational Health and Safety qualification/knowledge/experience;
• Risk management qualification (advantageous);
• FPSAS qualification (advantageous).

Skills

• Ability to learn and research;
• Ability to manage own work environment;
• Good analytical and problem-solving skills and abilities;
• Communication Skills;
• Understanding of basic fire hazards, firefighting, risk identification;
• Basic report writing;
• Use of MS Office 365;
• Use of policy information systems;
• Capacity to operate under pressure;
• Self-starter;
• Knowledge of Underwriting and underwriting processes;
• Knowledge of the policy wording;
• Technology awareness and capability;
• Excellent communication and interpersonal skills;
• Analytical ability and solution orientated;
• Good written and verbal competence;
• Good presentation and report writing skills;
• Ability to speak and write in English and Afrikaans;
• Ability to achieve targets independently;
• Focus on quality, integrity, and high level of professionalism;
• Positive contribution in a team and working under pressure;
• Ability to work within a team environment as well as individually;
• Insurance risk management principles/knowledge;
• Short term insurance industry knowledge;
• Demonstrate an understanding of relevant fire protection, risk management and applicable building codes/standards;
• Desire to learn, apply knowledge and advance in the technical risk management field related to insurance.

Competencies

• Delivering results and ability to work under pressure whilst meeting customer expectations;
• Relating and networking with the ability to collaborate effectively;
• Analysing and attention to detail whilst interpreting data, information, and real-time scenarios;
• Applying expertise and using technology;
• Achieving personal as well as Company goals and objectives;
• Learning and researching;
• Time management, planning and organizing;
• Writing and reporting;
• Following instructions and procedures as well as client Protocols (e.g., induction);
• Working with people;
• Ability to be client focused;
• Adhering to principles and values.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia. 

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions, including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting. 

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.  

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Click here to apply

Technical Accounting Officer (Outwards)

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?

Santam Re is looking for an individual with strong analytical skills and the ability to build good relationships. The successful incumbent’s main responsibility will entail executing the financial aspects of reinsurance, including the processing and accounting of reinsurance transactions, performing and managing control environment and resolving accounting queries with clients.

What will make you successful in this role?

QUALIFICATIONS AND EXPERIENCE

•    Matric
•    Relevant finance / accounting qualification or studying towards one
•    Minimum 3 years Reinsurance or insurance experience in a finance environment
•    Claims experience advantageous

SKILLS
•    High numerical skills
•    Analytical ability and logical reasoning
•    Attention to detail
•    Building networks and good relationships
•    Time Management
•    Communication/interpersonal skills
•    Computer literate (MS Office – Word, Excel and Outlook)
•    Knowledge of Forex payments (recommended)
•    Applying Expertise and Technology
•    Achieving Personal Work goals and Objectives
•    Learning and Researching
•    Planning and Organising
•    Writing and Reporting
•    Relating and networking

Our commitment to transformation

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

Click here to apply

Technical Accounting Officer (Inwards)

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

What will you do?

Role Overview

We are seeking a detail-oriented and proactive Technical Accounting Officer to support the processing of premiums and claims, manage client queries, and assist with financial operations. The ideal candidate will have strong Excel skills, a solid understanding of basic accounting principles, and the ability to work effectively within a team.

Key Responsibilities

•    Process and reconcile reinsurance premiums and claims accurately and timeously
•    Manage and respond to client emails and queries in a professional manner
•    Investigate and resolve discrepancies or issues related to premiums and claims
•    Prepare and process payments in line with company procedures
•    Maintain accurate financial records and supporting documentation
•    Collaborate with team members to ensure efficient workflow and service delivery

What will make you successful in this role?

Minimum Requirements

•    Relevant finance or accounting qualification or studying towards one
•    Minimum 2 years experience in insurance or financial services environments in a similar role
•    Proficiency in Microsoft Excel (e.g. data analysis, reconciliations, basic formulas)
•    Basic accounting knowledge (advantageous)
•    Strong attention to detail and accuracy
•    Good communication and problem-solving skills
•    Ability to manage multiple tasks and meet deadlines

Key Competencies
•    Strong organisational skills
•    Team player with a collaborative approach
•    Customer-focused with a professional attitude
•    Ability to work independently and take initiative

Our commitment to transformation

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

Click here to apply

Risk Engineer

What will you do?

Santam Specialist Solutions has a career opportunity for a Risk Engineer in the Santam Corporate Property business area which will be based in Wanderers Office Park, Illovo, Gauteng.

The primary purpose of the Risk Engineer role is to provide specialist engineering risk assessment and loss control expertise that supports effective underwriting, reduces loss exposure, and contributes to sustainable and profitable risk management.

What will make you successful in this role?

Key responsibilities:

• Providing an internal technical information service to Portfolio Managers, Portfolio Executives, and Underwriters regarding risk control standards and requirements as applicable and relevant to insurance and the underwriting of corporate risks
• Planning and controlling work activities of external/ contracted independent surveyors
• Ensuring that the standards of Fire and Engineering surveys are maintained throughout, and setting minimum Information and Risk description requirements
• Prioritization of Survey requests and allocation of Survey activities
• Attending to the personal development needs of junior engineers in terms of their interpersonal skills, report writing ability, and analytical skills.
• Maintaining a survey information system and risk engineering database
• Preparation of Risk Recommendations, Requirements, and Monitoring of their Implementation
• Liaising with industry bodies and reinsurers about effective Fire and Risk protection and mitigation standards
• Performing ad-hoc Fire and Risk surveys (including post-loss surveys) and generation of reports.

Qualifications & Experience

• FCII, ACII, or other relevant tertiary qualification, registration with an industry body is preferable
• ± 5 years’ experience in insurance risk assessment and loss control environment
• Knowledge of fire protection and engineering principles in corporate risk and industrial environments, and understanding of insurance risk exposures, including Machinery Breakdown
• In-depth understanding and knowledge of the Deemed to Satisfy Rules of the National Building Regulations and other applicable legislation and regulations
• Ability to calculate and assess Maximum Probable Loss exposures, including interdependencies
• Thorough understanding of risk management and risk control principles
• Good understanding of business processes and business continuity
• Ability to communicate and negotiate with brokers and internal and external clients. A key role is the value addition through providing effective and practical risk improvement solutions
• Keeping abreast of industry and new technical standards and developments regarding Fire Protection and Loss Prevention
• Provide an in-house technical information system and develop and maintain systems which support this service.
• Ability to communicate with internal and external clients and stakeholders in a way that will establish understanding and co-operation.
• Must have well-developed and proven analytical skills and preferably have had formal training in analytical techniques and process safety studies (MOC/ FMEA / HAZOP).
• Must have had exposure to design procedures and application of design and engineering standards, especially in relation to fire protection, including SANS, ASIB, NFPA, and FM Standards. Experience and understanding of those standards in relation to chemical, petrochemical, and bulk petroleum facilities would be a definite advantage.

Skills & Competencies

 

• Analytical Thinking
• Problem Solving & Risk Judgement
• Systems & Interdependency Thinking
• Technical Advisory & Stakeholder Engagement
• Professional Report Writing
• Collaboration & Relationship Management
• Attention to Detail
• Professional Credibility & Integrity
• Accountability
• Resilience & Adaptability
• Client & Business Focus

Click here to apply

Head: Underwriting Motor Fleet

What will you do?

We have an exciting opportunity for a Head: Underwriting Motor Fleet within Santam Specialist Solutions.

What will make you successful in this role?

Primary Role Objective – Strategic Business fulfilment:

• Implement and adhere to compliance with underwriting mandates given to Motor Fleet by Santam in accordance with Underwriting Practice Policy
• Review and enhance Motor Fleets Underwriting Guidelines and Strategy to evaluate appropriateness of key controls and process & rationale of risk assessment, risk selection and rating.
• Review underwriting policies and ensure that directives are in place to address key common group exposures.
• Develop operating model for Policy Wording management and ensure that it is rolled out in the Motor Fleet Unit
• Ensure underwriting and pricing are aligned to the achievement of Motor Fleets Targets.

Strategic Management:

• Provide sustainable strategic input for your relevant business area that will contribute to the financial health of the organisation through sound governance practices.
• Provide detailed analysis and reporting on the Technical and Underwriting Areas.
• Develop a Sustainable Risk Management Initiative that assists the underwriting & claims team and clients.
• Monitor and report on cover trends and developments and the potential impact on the business.

Technical Underwriting:

• Oversee the:

• • maintenance of the Motor Fleet Underwriting Practice Policy
  • maintenance of Underwriting Governance Folder
  • generation of Underwriting Notes & Directives
  • Oversee Underwriting guidelines and audit checklist
• Promote ‘best practice’ underwriting process to minimise underwriting operational risk.
• General Technical support to the business area.
• Provide guidance on technically complex quotes and renewals and ensure quality control in respect of BU underwriting standards.
• Ensure adherence to underwriting governance and underwriting authorities.
• Respond to queries on wordings and sign off all non-standard wordings.
• Research and Development on new products as required.
• Build and maintain a knowledge centre and produce material for regular distribution to the greater business.
• Sign-off of risks in accordance with Authority Matrix

Governance and Risk Management:

• Adherence to the Santam/Motor Fleet Internal Control policy by implementing an effective system of internal control.
• Implement an effective approach to the identification, assessment, monitoring, management and reporting of relevant operational risk exposures.

Qualifications & Experience

• Commercial Degree
• FAIS Compliance
• Minimum of 7-10 years relevant experience at a senior level with a combination of underwriting, re-insurance, legal and insurance in general.

Competencies

• Attention to detail
• Analytical
• Responsive and well organised
• Ability to multi-task
• Commercially minded

Click here to apply

Senior Property Underwriter

CAREER OPPORTUNITY

Santam Broker Services has a career opportunity for a Senior Underwriter: Commercial Property in the Commercial Underwriting department which will be based at our Alice Lane Office in Johannesburg. This role will be reporting to the Manager: Commercial Property Underwriting,

KEY RESPONSIBILITIES

• Develop and maintain all commercial products and coverages including the associated underwriting guidelines; rating; training material; system rules & processes; with relevant communiques to both internal and external stakeholders.
• Conduct ad hoc training to both internal and external stakeholders and assist in developing and building specialist technical underwriting skills within Santam.
• Development of new coverages to ensure market competitiveness to meet clients’ needs as the risk environment changes and to ensure market competitiveness.
• Work with Actuaries to determine appropriate rating structures and develop rating tools/solutions for these classes of business for use by external business partners.
• Assist internal stakeholders on more complex covers that require specialist underwriter input in respect of wording interpretations and decision making.Be
•  able to adjust wordings and design clauses to include or exclude cover in line with underwriting decisions and risk appetite, whilst always being aware of the impact on other covers in the commercial portfolio.
• Ensure adherence to a National Survey Policy, aligned to the Santam Board’s Risk Appetite.
• Produce comprehensive business cases to proposals for changes to risk appetite.
• Analyse and sign-off of broker bespoke products.
• Ensure SBS Growth and Profit targets are tracked and achieved.
• Keep abreast of developments in global / local markets and claims trends
• Engage with other expert underwriters in the Santam Group to ensure optimal client & broker solutions.
• Provide consistent and excellent service delivery in line with Santam Experience requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or relevant insurance-related diploma: AIISA, FIISA, or similar.
• Must be able to demonstrate property underwriting ability and expertise.
• Proven track record of ideally at least 10 years’ experience within a Commercial Property and/or Agricultural Underwriting environment
• 5 years of management experience
• Extensive knowledge of (and understanding of the impact of) the relevant legislation on the business e.g. Building regulations etc.
• Extensive knowledge of legal terms and South African legislation.
• Extensive short-term insurance knowledge including the principles of insurance and underwriting.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

KNOWLEDGE AND SKILLS

• Exceptional verbal and written communication abilities, including English communication and report-writing skills.
• Exceptional presentation skills.
• Strong interpersonal skills with the capacity to collaborate effectively with internal and external stakeholders.
• Exceptional Proficiency in Commercial Property Underwriting.
• Strong relationship-building, negotiation, and networking abilities.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

COMPETENCIES

• Technical and Underwriting Expertise
• Commercial Product Development and Innovation
• Analytical & Financial Acumen
• Enterprise risk & Governance
• Systems and Process thinking
• Stakeholder Influence & Collaboration
• Technical Communication & knowledge transfer
• Strategic & External Market Awareness
• Judgement, decision-making & Accountability
• Service orientation and Professional Creditability
• Ability to work under pressure

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Click here to apply

Senior Property Underwriter

CAREER OPPORUNITY

Santam Broker Services has a career opportunity for a Senior Underwriter: Commercial Property in the Commercial Underwriting department which will be based at our Alice Lane Office in Johannesburg. This role will report to the Manager: Commercial Property Underwriting.

KEY RESPONSIBILITIES

• Develop and maintain all commercial products and coverages including the associated underwriting guidelines; rating; training material; system rules & processes; with relevant communiques to both internal and external stakeholders.
• Conduct ad hoc training to both internal and external stakeholders and assist in developing and building specialist technical underwriting skills within Santam.
• Development of new coverages to ensure market competitiveness to meet clients’ needs as the risk environment changes and to ensure market competitiveness.
• rk with Actuaries to determine appropriate rating structures and develop rating tools/solutions for these classes of business for use by external business partners.
• Assist internal stakeholders on more complex covers that require specialist underwriter input in respect of wording interpretations and decision making.
• Be able to adjust wordings and design clauses to include or exclude cover in line with underwriting decisions and risk appetite, whilst always being aware of the impact on other covers in the commercial portfolio.
• Ensure adherence to a National Survey Policy, aligned to the Santam Board’s Risk Appetite.
• Produce comprehensive business cases to proposals for changes to risk appetite.
• Analyse and sign-off of broker bespoke products.
  Ensure SBS Growth and Profit targets are tracked and achieved.
  Keep abreast of developments in global / local markets and claims trends
  Engage with other expert underwriters in the Santam Group to ensure optimal client & broker solutions.
  Provide consistent and excellent service delivery in line with Santam Experience requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or relevant insurance-related diploma: AIISA, FIISA, or similar.
• Must be able to demonstrate property underwriting ability and expertise.
• Proven track record of ideally at least 10 years’ experience within a Commercial Property and/or Agricultural Underwriting environment
• 5 years of management experience
• Extensive knowledge of (and understanding of the impact of) the relevant legislation on the business e.g. Building regulations etc. Exten
• Extensive knowledge of legal terms and South African legislation.
• Extensive short-term insurance knowledge including the principles of insurance and underwriting.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

KNOWLEDGE AND SKILLS

• Exceptional verbal and written communication abilities, including English communication and report-writing skills.
• Exceptional presentation skills.
• Strong interpersonal skills with the capacity to collaborate effectively with internal and external stakeholders.
• Exceptional Proficiency in Commercial Property Underwriting.
• Strong relationship-building, negotiation, and networking abilities.
• Advance Computer literacy (MS Word, Excel & PowerPoint).

COMPETENCIES

• Technical and Underwriting Expertise
• Commercial Product Development and Innovation
• Analytical & Financial Acumen
• Enterprise risk & Governance
• Systems and Process thinking
• Stakeholder Influence & Collaboration
• Technical Communication & knowledge transfer
• Strategic & External Market Awareness
• Judgement, decision-making & Accountability
• Service orientation and Professional Creditability
• Ability to work under pressure

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Click here to apply

Underwriter- Marine

CAREER OPPORUNITY

Santam Specialist Solutions has a career opportunity for an Underwriter in the Marine business area which will be based Alice Lane, Gauteng.

The primary purpose of this position is to perform underwriting functions, manage client and stakeholder relationships, and support risk assessment and quotation processes.

KEY RESPONSIBILITIES

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
• Update Relationship Manager reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.

QUALIFICATIONS AND EXPERIENCE

• Matric
• FAIS Compliance and RE5 required
• Insurance-related qualification or current studies advantageous
• Minimum 2 years of Marine short-term insurance experience and/or 2 years of Marine Insurance experience
• Proven record of experience and knowledge of Reinsurance

COMPETENCIES

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes
• Analysing and assessing risk to provide the quote terms. 

ABOUT SANTAM

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities. 

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive. 

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Click here to apply

We wish you all the best with your applications