To apply, click on the link at the end of the posts and all the best with your applications

Junior IT Support Technician

GALXBOY

Johannesburg, Gauteng

Permanent

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

The incumbent will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining the overall functionality of IT systems. This role is essential for ensuring smooth operations during the contract period and requires quick problem-solving skills, strong communication, and excellent customer service abilities.

KEY AREAS OF RESPONSIBILITY

Technical Support

• Provide technical support to internal and external end-users via phone, email, or in person.
• Troubleshoot hardware and software issues, including operating systems, applications, and peripherals.
• Respond to IT calls and escalate issues as necessary.

System & Software Management

• Install, configure, and maintain computer systems, software, printers, and other peripheral devices.
• Assist with the installation and configuration of software applications and updates.
• Manage software licenses and ensure compliance with company policies.

Network Support

• Assist in maintaining networking infrastructure (LAN, WAN, Wi-Fi), ensuring connectivity and stability.
• Troubleshoot network-related issues, including TCP/IP, DNS, DHCP, and VPN problems.
• Ensure proper security measures are in place for network access.

Hardware Management

• Set up and configure new workstations, laptops, and other IT equipment.
• Maintain and track an inventory of all hardware assets.
• Diagnose and repair hardware failures or coordinate repairs with external vendors.

Data & Security Management

• Ensure data security and integrity by following proper backup and recovery procedures.
• Implement security measures, including antivirus, firewalls, and system patches.
• Educate users on best practices for data security and IT usage.

Documentation & Reporting

• Document technical issues, solutions, and troubleshooting processes for future reference.
• Maintain up-to-date records of system configurations, network diagrams, and user requests.
• Provide regular reports to the IT Manager on support issues and resolutions.

User Training & Support

• Offer training and guidance to end-users on the effective use of hardware, software, and IT systems.
• Create user guides and provide one-on-one or group training as needed.
• Assist with onboarding new employees by setting up user accounts and explaining IT policies.

SKILLS & PERSONAL ATTRIBUTES

• Matric Certificate
• Diploma in IT or equivalent
• Proven experience as an IT Support Technician or in a similar role.
• Proficiency with Windows and macOS
• Strong knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with Active Directory, Office 365, and other enterprise-level software.
• Basic server concepts and Active Directory user management
• Network infrastructure and security fundamentals
• IT service management principles and helpdesk systems

Click here to apply

Junior Software Engineer

GALXBOY

Johannesburg, Gauteng

Permanent

Job Description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

To provide technical support to employees, including diagnosing operating systems, applications, and network difficulties, addressing application and software-related queries. To also administer and implement new technologies, delivering training and support to team members.

KEY AREAS OF RESPONSIBILITY

Software Development & Delivery

• Deliver high-quality software features and enhancements in line with business requirements.
• Number of features/modules successfully developed and deployed per sprint.
• Adherence to functional and technical specifications (minimal rework required).
• Compliance with company development standards and guidelines.

Code Quality & Testing

• Ensure code reliability, maintainability, and quality through best practices.
• Test coverage percentage achieved for assigned code.
• Reduction in post-release defects linked to developed code.
• Timely incorporation of feedback from code reviews.

Bug Fixing & Application Support

• Maintain stable and reliable applications through effective troubleshooting and support.
• Average turnaround time to resolve reported bugs/incidents
• Number of bugs resolved per sprint or reporting period
• 99% of bugs resolved without escalation.
• Reduction in repeat or recurring issues
• Responsiveness to user-reported or QA-reported issues

Collaboration & Agile Participation

• Contribute effectively within cross-functional Agile teams.
• Attendance and active participation in sprint planning, stand-ups, and retrospectives
• Timely updates on task progress and blockers
• Quality of collaboration with QA, Product Owners, and Designers (peer feedback)
• Ability to meet sprint commitments consistently

Documentation & Knowledge Sharing

• Accuracy and clarity of technical documentation (review feedback)
• Timely documentation of code changes, fixes, and processes
• Contribution to internal knowledge bases or repositories

System Maintenance & Enhancements

• Successful implementation of system enhancements or updates.
• Minimal system downtime caused by changes or deployments.
• Timely resolution of system-related issues.

Compliance & Security Awareness

• Adherence to IT policies, security standards, and development protocols.
• Number of security or compliance breaches attributable to non-adherence.
• Timely implementation of security fixes and updates.

SKILLS & PERSONAL ATTRIBUTES

• Relevant Degree / Diploma in IT, Computer Science, Software Engineering or related field.
• 2 years relevant work experience.
• Familiarity with Agile methodologies
• Write, test, and debug basic to intermediate code
• Understanding of software development lifecycle (SDLC).
  • Programming languages such as Java, C#, Python, or JavaScript.
  • Databases and basic SQL queries.
  • Version control systems (e.g. Git).
  • Software testing principles.
  • Basic networking and operating systems concepts.

Click here to apply

We wish you all the best with your applications

Welcome to GALXBOY: SMART | AFRICAN | AMBITIOUS!

Ready to Make Your Mark in Style? Join the GALXBOY!

Come be a part of the exciting journey at GALXBOY! We’re not just a retail company; we’re a vibrant
community of creative individuals who are passionate about pushing the boundaries of fashion and
culture. Innovation is stitched into our seams, and a relentless pursuit of excellence drives everything
we do

Our Style & Culture: Where Individuality is Always in Fashion

Join a team that thrives on the richness of diversity and the power of individuality. We celebrate
what makes you unique and believe that a blend of different perspectives fuels our creativity and our
collections. Our culture is built on collaboration, where every voice is heard, and every idea is valued.
At GALXBOY, we foster an environment that encourages you to be authentically you.

Our Ways of Working: Keeping Pace with the Trends

In the fast-paced world of retail fashion, agility is our superpower. We embrace a dynamic and
flexible approach to work, allowing you to unleash your potential and stay ahead of the curve. We believe in work-life integration, not just balance, because we know your best ideas can spark at any time.
While our everyday vibe might be relaxed and approachable, our commitment to delivering top-notch style and quality is anything but. We’re results-driven, and that means turning creative concepts into must-have items on our shelves and online. You’ll be surrounded by a team of go-getters who know when it’s time to brainstorm and when it’s time to make things happen.
We don’t just set sales targets; we smash them with style! The thrill of exceeding expectations keeps us moving forward, and your contributions are the heart and soul of our success. Expect exciting challenges, celebrate every win (big or small!), and grow alongside a team that’s passionate about making a statement in the world of fashion retail.

Why Choose GALXBOY?

Bold Vision: Be part of a company that dares to dream big in the fashion landscape. Our vision is to redefine retail, and we’re looking for bold individuals who share that passion for style and impact.

Impactful Work: Your contributions directly shape what our customers experience. Join us in influencing the future of fashion retail and making a lasting impression on our community.

Fun and Inclusive: Work hard, play hard, and look good doing it! Our team knows how to have fun while delivering exceptional results and creating amazing shopping experiences. We celebrate successes, big and small, together.

GALXBOY is more than just a workplace; it’s a lifestyle destination. If you’re ready to bring your unique talents to a team that values creativity, innovation, and individuality in the retail world, we invite you to explore opportunities with us. Together, let’s create the future of fashion retail!