AVBOB Jobs – 17 June

To apply, click on the link at the end of the posts and all the best with your applications

Product Specialist: Savings Products

Job Reference Number: 448SIPS01
Department: Credit and Operations
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned role exists in the AVBOB Financial Services Department

Job Description

We are looking for an experienced, innovative and commercially driven Product Specialist to manage, grow and optimise our savings product portfolio through end to end ownership of product strategy, customer value propositions, digital adoption, regulatory compliance and sustainable commercial outcomes.

The successful candidate will play a critical role in driving product innovation, overseeing lifecycle management, enhancing customer experience and embedding continuous improvement initiatives while collaborating across multiple teams and partners to deliver seamless, customer centric savings solutions.

YOUR RESPONSIBILTIES WILL INCLUDE

• Defining and executing the Savings product strategy aligned to business objectives
• Developing and maintaining the product roadmap in collaboration with strategic partners
• Identifying market opportunities, customer needs, and competitive positioning
• Driving financial inclusion through accessible and relevant savings solutions
• Leading the design and development of innovative savings products and enhancements
• Translating business requirements into product specifications and user stories
• Collaborating with Technology, UX, Operations, and external stakeholders to deliver digital product enhancements
• Overseeing product configuration within digital platforms and core systems
• Driving agile delivery and continuous product improvement initiatives
• Taking accountability for achieving sales targets, including account openings, funded accounts, and balances under management
• Developing and implementing acquisition, activation, and retention strategies across customer segments
• Identifying and unlocking sales opportunities across digital, branch/frontline, and call centre channels
• Partnering with Marketing to execute targeted campaigns and customer engagement initiatives
• Supporting frontline enablement through product training, sales scripts, FAQs, and customer engagement initiatives
• Analysing sales funnel performance and implementing strategies to improve conversion rates and productivity
• Designing and optimising end-to-end digital customer journeys, including onboarding, deposits, withdrawals, and account servicing
• Identifying customer pain points and implementing solutions to improve customer experience and conversion
• Monitoring product performance and customer behaviour using data-driven insights
• Driving initiatives to improve product uptake, engagement, profitability, and customer retention
• Ensuring compliance with applicable regulatory requirements, including FAIS, POPIA, and Treating Customers Fairly principles
• Collaborating with Risk, Compliance, and Legal teams on product design and governance requirements
• Building and maintaining strong stakeholder relationships within the savings ecosystem
• Providing reporting, strategic insights, and updates to senior management and governance committees
• Monitoring industry trends, digital banking innovations, and competitor offerings to identify opportunities for growth and innovation
• Driving a culture of innovation, agility, and continuous improvement

Job Requirements

• Bachelor’s degree in Business, Finance, Economics, Sciences, or a related field
• Postgraduate qualification will be advantageous
• Actuarial Science qualification will be advantageous
• Minimum 8–10 years’ experience in product management within financial services, preferably within Savings or Deposits
• Retail Savings and Investment experience within Banking, Insurance, Asset Management, Fintech ecosystems, or the broader financial services industry is essential
• Proven track record in product development, optimisation, and lifecycle management
• Strong understanding of savings products, retail banking, and digital financial services
• Experience working within agile and cross-functional environments
• Sound knowledge of FAIS, POPIA, and Treating Customers Fairly principles
• Strong stakeholder engagement and communication skills across product, technology, and operations environments
• Strategic and commercial thinking
• Customer-centric mindset
• Innovation and creativity
• Strong execution and delivery capability
• Product management methodologies and tools
• Analytical and data-driven decision-making
• Customer journey mapping and optimisation
• Collaboration and influence across cross-functional team
• Strong communication and stakeholder management skills

Click here to apply

Financial Associates (Malmesbury)

Job Reference Number: FA/ MB
Department: INSM – INSURANCE MARKETING
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

New

Job Description

We are searching for an individual to join the Insurance Sales Team as a Financial Associate at our Malmesbury Life Office.

You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

• Marketing of Funeral Insurance, Savings Plans and related products
• Recruit funerals for the Funeral Division

Job Requirements

• Matric (Grade 12) and/ or tertiary education with 30 credits on NQF level 4
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 – 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognizedqualification
• Clear ITC credit record
• Clear criminal record
• RE 5 will be an advantage
• Marketing experience

Click here to apply

Team Leader: Living Savings

Job Reference Number: 488TL01
Department: Credit and Operations
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned role exists in the AVBOB Financial Services

Job Description

We are looking for a dynamic and results driven Team Leader: Living Savings to oversee the daily operational and administrative activities of the digital Living Savings solution. You will play a key leadership role in ensuring operational efficiency, regulatory compliance, and an exceptional customer experience.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES INCLUDES:

• Supervise and coordinate daily operations related to savings products
• Monitor workflow volumes and allocate work to meet turnaround times
• Manage escalations, exceptions, and query resolution
• Implement process improvements to enhance efficiency and performance
• Ensure adherence to regulatory frameworks (FSRA, FAIS, TCF, AML/KYC)
• Support audits and implement corrective actions
• Identify and escalate risks to management
• Handle customer queries and complaints professionally and efficiently
• Drive first-time resolution and improve customer satisfaction
• Monitor customer feedback and recommend improvements
• Compile operational reports (weekly, monthly, quarterly, annual)
• Track KPIs such as turnaround times, errors, and complaints
• Provide insights and recommendations to management
• Lead, coach, and develop a team of operational staff
• Monitor productivity, quality, and adherence to processes
• Conduct performance appraisals and identify training needs
• Manage attendance, leave, and discipline within the team
• Collaborate with stakeholders to improve systems and workflows
• Log and follow up on system-related issues with ICT
• Drive automation and efficiency initiatives
• Identify and mitigate operational and fraud risks
• Conduct risk assessments and support control frameworks
• Compile risk reports and recommend improvements

Job Requirements

• National Diploma in Business, Finance, Banking or related field
• Bachelor’s Degree will be advantageous
• Minimum 5 years’ experience in short-term or long-term savings
• At least 3 years in a supervisory or team leadership role
• Strong understanding of savings/investment products and regulatory frameworks
• Proven experience in managing and developing teams
• Leadership and people management
• Analytical and problem-solving skills
• Strong communication and negotiation skills
• Financial and operational acumen
• Ability to drive performance and continuous improvement

Click here to apply

Senior Clerk

Job Reference Number: 208SNL
Department: 208 – NEW BUSINESS
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned role exists in the Retentions administration department

Job Description

We are looking for a customer orientated individual with excellent communication skills to join our Retention Administration Team. You will be responsible for supporting policy retention, policy maintenance, and client service processes to ensure the effective management of active policies. The role focuses on investigating policy discrepancies, attending to arrears, reinstatements, payment method amendments, premium debt applications, and client communication in line with company procedures and compliance requirements.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Investigate and analyse discrepancy reports relating to arrears, cash payments, debit order non-payments, and policy maintenance in accordance with company policies and procedures.
• Assess and implement retention opportunities to preserve existing policies and minimise policy lapses.
• Investigate and reinstate lapsed policies in accordance with reinstatement rules, approved timeframes, and compliance requirements
• Monitor recurring cash payment trends and amend payment methods.
• Verify updated banking details and ensure accurate payment method maintenance on policies.
• Provide training, guidance, and support to new clerks and assist with onboarding and operational development.
• Ensure daily and weekly client replies and follow-ups are attended to within required turnaround times.
• Provide professional and accurate policy information and updates to clients via telephone and email. Assist with client call-backs, follow-up queries, and policy-related communication to ensure effective service delivery and client satisfaction.
• Provide supervisors with daily, weekly, and monthly feedback and reporting on work completed, discrepancies resolved, and operational performance.
• Ensure compliance with company procedures, premium debt rules, reinstatement requirements, and audit standards always.
• Investigate and reinstate lapsed policies in accordance with reinstatement rules, approved timeframes, and compliance requirements.

Job Requirements

• You should be in possession of a Grade 12 certificate.
• 2-3 years’ relevant experience.
• Long-term insurance experience will be an advantage.
• Computer literate (MS Office).
• Good Interpersonal skills.
• Be accurate and figure orientated.
• Attention to Detail

Click here to apply

ESG Specialist

Job Reference Number: 146ESGS01.
Department: 146 – CSI AND SOCIAL PROJECTS
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned role exists in the Shared Value and Sustainability Department

Job Description

We are looking for an individual with strong communication and analytic skills to join our Shared Value and Sustainability Department as ESG specialist. Under the leadership of Manager: Social Programs and ESG, you will be responsible for supporting the effective operationalising and implementation of the Group’s ESG Strategic Framework. You will also be responsible for the coordination, reporting and in certain instances the execution of ESG activities for the AVBOB Group in accordance with the approved ESG policy, operational and execution plan.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Working under the leadership of the General Manager: Shared Value and Sustainability, bring on board ESG specialist capabilities to support the implementation of the Group’s ESG Strategic Framework and applicable policies.
• Implement the ESG and ESD operational plan in line with the approved business objectives.
• Provide technical support into the execution of Enterprise and Supplier Development (ESD) programmes to achieve social impact objectives.
• Gather learnings and insights, for relevant ESG and ESD programs nationally and internationally.
• Provide subject matter expert guidance to the ESG Committee in the execution of AVBOB’s ESG Strategic Framework.
• Provide input and recommendations to the cross-functional teams to inform the identification of opportunities, assessment of ESG related risks to enable the integration of ESG activities in the day-to-day operations of the business.
• Assist various BUs to monitor and measure their ESG and ESD initiatives and furthermore provide meaningful input into the required governance reports e.g. Social and Ethics etc.
• Co-ordinate information gathering from business units and departments for impact assessment and measure the progress and against pre-determined strategy-informed metrics. 
• Assist in driving a culture of data reviewing by analysing the ESG data and give input for data-driven decision-making by managers across the business in terms of the approved strategy.
• Investigate and conduct pre-evaluation on ESG and ESD proposals received and ensure that they are compliant to industry regulatory/legislative requirements and that they align to the respective policies when collaborating with a company for to provide services that aligns with ESG strategy.
• Prepare post-implementation evaluation for executed ESD initiatives for inclusion in various reports.
• Ensure that the administrative requirements are upheld by the different business units in the implementation of ESG initiatives in order to comply with the annual internal, compliance audits and possible BBBEE (including ESD) requirements.
• Ensure that internal Service Level Agreements (SLAs) are in place for all ESG projects as actioned by the ESG specialist and engage with relevant stakeholders and beneficiaries regarding the required legislative requirements
• Provide input into the upskilling of employees within the organisation on aspects pertaining to ESG best practices.
• Coordinate data collection, capturing, in-depth analysis, reporting and ESG communication efforts, and thereby supporting the work of the ESG Committee.
• Maintain high quality standards in the integrity of the ESG data collated across the Group in line with the approved ESG frameworks, standards disclosure metrics.
• Adhere to the data management control measures instituted in the Group’s data protection policies.

• Establish and nurture relationships with internal and external stakeholders.
• Support internal stakeholders in the development of systems, methodologies and tools, which will ensure that business units and departments understand their role in reporting.
• Give input to applicable business units and departments to set objectives align targets and agree, with various departments, on what assessment matrices will be monitored whilst keeping track of outputs and outcomes.
• Work with internal and external stakeholders to ensure that all ESG and ESD initiatives are monitored and evaluated accurately and meaningfully, thus demonstrating impact.
• Administer the ESG and ESD budget and ensure that are funds are allocated to approved initiatives, in line with the approved Delegation of Authority.
• Keep accurate record of initiatives funded.
• Correct any erroneous budget allocations in conjunction with the Senior Clerk and Finance team.
• Ensure that payments are made timeously and in-line with the required Finance Department requirements.
• Prepare and give input to management reports on ESG and ESD execution plans, ESG Management Committee meetings and reports, where applicable BBBEE report and scorecard.
• Consolidate Group ESG efforts for reporting purposes to relevant governance structures (EXCO, Social and Ethics Committee, annual integrated report, etc.) for review and approval by General Manager.
• Host the ESG Data Interns employed through the skills development programme and support their development path.

Job Requirements

• Relevant qualification (NQF level 6 minimum, Bachelor’s degree preferred in Environmental Science, Sustainability, or related field)
• Minimum 5 years relevant working experience, especially in the ESG or related fields
• Registered EAP or Pr.Sci.Nat. (advantageous)
• Willingness to travel
  Knowledge and Experience
• Strong understanding of ESG frameworks, standards and reporting requirements
• Analytical and research skills, with the ability to translate frameworks into actionable insights
• Demonstrated ability to produce high-quality written outputs (reports, presentations, case studies).
• Extensive knowledge of ESG and ESD tactics
• Experience working with data, dashboards and reporting systems
• Knowledge and experience in Monitoring and Evaluation of ESG initiatives
• Strong Project Management, relationship building and networking skills
• Sound judgement and decision-making ability
  Technical and Behavioural Competencies
• Well-developed communication skills (verbal/written)
• Strong analytical and problem-solving ability
• Strong ability to collaborate and stakeholder engagement skills at various levels
• Proficiency in MS Office (Word, Excel and PowerPoint) and data management tools
• Ability to work independently and collaboratively across functions
• Proficiency in data processing, analytics, and reporting
• Working knowledge of data automation, analytics tools, and digital ESG reporting platforms
• High attention to detail and accuracy
• Valid Driver’s License (advantageous)

Click here to apply

General Worker: Idutywa life

Job Reference Number: GW/IDUTY
Department: 706 – GENERAL WORKERS
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above-mentioned vacancy exists at Idutywa branch office

Job Description

We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB office on a high standard.

You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Job Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

Click here to apply

Senior Specialist Internal Audit: Financial Services

Job Reference Number: 329IAS03
Department: 329 – INTERNAL AUDIT
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above-mentioned position exists within Internal Audit department.

Job Description

We are looking for a highly skilled and experienced Senior Specialist: Internal Auditing (Financial Services) to join our dynamic team. This role is ideal for a professional who is passionate about governance, risk management, and internal auditing, and who is committed to ensuring strong financial controls and compliance within the organisation.

The successful candidate will play a key role in planning and executing internal audit assignments, assessing financial and operational risks, and providing independent and objective assurance to improve organisational effectiveness. You will work closely with management to strengthen internal controls, enhance compliance with regulatory requirements, and support continuous improvement within the financial services environment.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Plan, execute, and manage internal audit assignments within the financial services environment
• Conduct risk-based audits and evaluate internal controls and governance processes
• Review financial, operational, and compliance processes to ensure effectiveness and efficiency
• Identify risks, control weaknesses, and areas for improvement
• Prepare detailed audit reports and present findings to management
• Provide recommendations to enhance internal controls and mitigate risks
• Ensure compliance with regulatory requirements and internal policies
• Support continuous improvement initiatives within the internal audit function
• Engage with stakeholders and provide advisory support where required

Job Requirements

• Relevant qualification in Internal Auditing, Accounting, Finance, or related field
• CIA, CA(SA), or relevant professional certification will be advantageous
• Minimum of 5 years’ experience in internal auditing within the financial services industry
• Strong understanding of financial services regulations and compliance requirements
• Experience in risk management, governance, and internal control framework
• Strong analytical and problem-solving skills
• Excellent communication and report-writing skills
• Ability to work independently and manage multiple audit assignments
• Strong analytical and critical thinking ability
• Attention to detail and high level of accuracy
• Excellent stakeholder management skills
• Strong ethical standards and professionalism
• Ability to work under pressure and meet deadlines
• Good presentation and communication skills

Click here to apply

Debtors Recovery Clerk X3

Job Reference Number: 807TEMP01/807TEMP02/807TEMP03
Department: 807 – DEBTORS
Business Unit:
Industry: Insurance
Job Type: Contract
Positions Available: 3
Salary: Market Related

The above-mentioned position exists within Finance department

Job Description

We are looking for (3) temporary resources to support the Debtors Management team in addressing outstanding accounts. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer, verbal and written communication skills especially those that relate to the debtor management process.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Investigate outstanding debtor accounts and assess recoverability
• Engage and correspond with collection attorneys and relevant stakeholders
• Prepare detailed write-off recommendations in line with departmental standards
• Support timely escalation and submission of recommendations for approval
• Assist in ensuring compliance with Delegation of Authority (DOA) requirements

Job Requirements

• Relevant qualification in Finance, Accounting, or a related field
• Three (3) experience in debtors’ management, collections, or credit control
• Strong analytical and problem-solving skills
• Experience working with legal/collection processes and attorneys (advantageous)
• Good understanding of write-off processes and governance frameworks
• Strong communication and report-writing skills
• Ability to work under pressure and meet tight deadlines

Click here to apply

Assistant Accountant

Job Reference Number: 328AAC07
Department: 328 – FINANCE INSURANCE
Business Unit:
Industry: Insurance
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned role exist in the finance department

Job Description

We are looking for a detail oriented and results driven Assistant Accountantto join our dynamic finance team. The successful candidate will play a key role in ensuring the integrity of the organisation’s fixed asset register, managing reconciliations and supporting sound financial management practices.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES WILL INCLUDE

• Establishing, implementing and maintaining all components/functions of the fixed asset register system as well as reconciliations as stipulated in the policies and procedure.
•  Managing the completeness and accuracy of the fixed asset register and reconciliations by ensuring that the information has been verified according to the policies and procedures, including assisting with the monthly management accounts. 
• Assisting with all departments in the maintenance of all approved payments. 
• Implementing sound financial management by planning, directing and managing the activities (reconciliations and floor management), ensuring efficient discharge of accounting obligations in line with departmental policies and procedures. 
• Developing a transparent communication system between all stakeholders to ensure a flowing financial management process. 
• Overseeing the reconciliation process and revising, updating, analyzing and monitoring the department performance against the business plan on a regular basis as well as assisting with the month end function. 
• Management of the Human resource function of the finance department by providing the required input, evaluations and feedback to ensure the effective functioning of junior employees in the finance department.

Job Requirements

• Completed diploma or degree in Finance 
• At least 2 years of relevant experience in a similar role
• Supervisory Experience 
• Computer literate. 
• Good interpersonal skills. 
• Leadership skills. 
• Numerical skills. 
• Analytical skills. 
• Time management skills. 
• Communication skills

Click here to apply

Supervisor: Direct Marketing

Job Reference Number: 137SDM01/26
Department: Direct Marketing (Head Office)
Business Unit:
Industry: Sales
Job Type: Permanent
Positions Available: 1
Salary: Market Related

The above mentioned position exists within our Direct Marketing Department.

Job Description

Coach team to achieve business targets

• Ensure that department/ individual targets are achieved through new business and existing customer sales.
• Develop strategies that assist telemarketers to achieve daily, monthly, yearly targets

• To successfully train and develop new Telemarketers to sell AVBOB insurance products.
• Coach and training existing Telemarketing consultants in line with changing markets on Sales Process Techniques to achieve daily, monthly and annual targets

Manage team operations

• People management (Manage team morale, Attendance, work schedules, resource capacity and ensure team engagement etc)
• General office administration and management of daily team operations etc.
• Track individual and department performance, provide analysis and identify areas of improvements/ remedial actions.
• Management of performance feedback and reviews.
• Contribute to lead generation strategies and customer feedback analysis and reporting.
• Convert leads optimally as generated by company lead generators i.e. leads need to be converted into sales.
• Up/ Cross Selling of additional benefits to existing clients.
• Attend to and service internal department stakeholder queries, meetings, analysis and reporting  
• Escalate, manage system downtimes and ensure agents are engaged on updates and changes. 

Quality, compliance and retention

• Ensure accuracy in sales processing and monthly reporting
• Retain business on the books and coach team to reduce lapses.
• Coach team to be efficient, friendly and customer orientated. (TCF)
• Coach team on insurance regulation compliance and sales script compliance. i.e. Partner with Quality Supervisor to ensure compliance measures are applied on all arears of the department i.e. (script updates, POPIA, FICA, FAIS, Audit reporting and other relevant regulatory arears including Quality
• Develop strategies that provide remedial actions for non-compliance/ audit findings. 
• Ensure that the team maintains quality advice and a quality score as per prescribed assessments.
• Ensures that the target is reached and that all pending or rejected cases are converted into sales before the cut-off date/month end
• Manage the query process and ensure consistency in feedback

Job Requirements

• Financial Diploma or any other relevant Tertiary qualification. e.g. Wealth Management, Long term insurance etc.
• RE 5 / RE 1 qualification
• Must have 120 Credits in Long Term Insurance
• 5 – 10 years of experience in Long Term Insurance in a Call Centre Telemarketing Supervisor/ Team Lead role.
• Knowledge of Customer CRM systems e.g. Genesys, Connex, Production
• Telemarketing operations experience – essential
• Proficient in English – essential (For writing, reading, speaking and reporting)
• Must be able to speak 3 official languages – advantageous.
• Computer knowledge – Advanced MS Office, Excel and Power Point etc. – essential
• Sales driven
• Excellent verbal and written communication skills
• Excellent numeracy and analytical skills i.e. large data interpretation, analysis and reporting
• Service orientated.
• Quality driven
• People-focused
• Attention to detail
• Good Interpersonal Skills
• Strong Leadership Skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness

Click here to apply

We wish you all the best with your applications