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Customer Contact Center Interns x10
Description
Afrirent Mobility is looking for 10 energetic, fast-learning, and enthusiastic Customer Contact Center Interns to join our team.
We are inviting high-potential graduates and early-career professionals who are eager to learn and build their careers in customer service to join our Call Centre team as interns. This internship offers an excellent opportunity to gain practical experience in a dynamic and supportive environment while developing valuable customer service and communication skills.
The successful candidates will be responsible for:
Customer Service and Query Resolution
- Responding to customer queries received via telephone, email or call centre systems in accordance with service level agreements.
- Providing accurate information and guidance relating to vehicle maintenance, repair bookings, breakdown assistance and service processes.
- Capturing and verifying customer, vehicle and case details accurately on the relevant fleet management systems.
- Creating and managing service cases, including the generation of reference numbers.
- Requesting outstanding documentation / information from customers, internal departments or service providers.
Inbound Call Management
- Answering incoming calls in accordance with approved call centre standards and scripts.
- Maintaining professional telephone etiquette and service delivery.
- Capturing accurate customer and vehicle information during calls.
- Handling all calls efficiently and professionally.
Outbound Communication and Service Coordination
- Conducting outbound calls to follow up on customer queries, breakdown assistance or service requests.
- Liaising with service providers regarding the progress of vehicle repairs and maintenance.
- Providing customers with timely updates regarding the status of repairs or breakdown assistance.
- Ensuring repair bookings and maintenance schedules are confirmed and communicated.
- Maintaining records of all follow-up communications.
Education Requirements
Minimum: Matric (NQF Level 4)
Desirable: NQF Level 5 in Office Admin, Customer
Care or Related
Experience
0-6 Months
Click here to apply
General Worker- Washbay
Description
Afrirent Holdings (Pty) Ltd is looking for a General Worker that will be responsible for implementing effective and efficient housekeeping and cleaning services of trucks and trailers. The role also implements and adheres to Afrirent’s occupational health and safety protocols.
The successful candidate will be responsible for:
Housekeeping and Cleaning Duties
- Washes and cleans the exterior of trucks and trailers according to approved standard operating procedures.
- Inspects trucks, tarps and trailers for wash quality.
- Conducts thorough inspections of equipment after each wash.
- Utilises the correct chemicals and cleaning products at all times.
- Keeps track of cleaning materials and stock levels and reports back timeously when replenishments are required.
- Performs and documents routine inspections of the wash bay areas and performs basic maintenance activities.
- Meets daily cleaning targets and deadlines.
- Reports any identified damages or faults to Management.
Occupational Health and Safety (OHS) Compliance
- Clears all obstacles from the wash bay and common areas to ensure consistent safety protocols and procedures.
- Adheres strictly to Afrirent’s hygiene code of conduct.
- Adheres to all OHS policies and standards and reports identified hazards.
- Identifies and reports deficiencies and / or repairs.
Education Requirements
- Grade 12 (NQF level 4).
- Code 14 Driver’s Licence will be advantageous.
Experience
- 2 years’ vehicle-washing experience.
- Experience in a heavy commercial vehicle environment will be advantageous.
Click here to apply
Key Accounts Executive
Description
Afrirent (Pty) Ltd is looking for a Key Accounts Executive (KAE) who will create, build and maintain successful relationships with existing and potential customers in order to ensure that service level agreements (SLA’s) are adhered to and that customers receive the highest quality service. The role also assists with invoicing queries and outstanding payments, the submission of reports and conducting periodic vehicle audits
Client Management
- Resolves administrative queries in order to ensure speedy resolutions and enhance customer satisfaction levels.
- Understands customers’ requirements and makes recommendations for improvements and enhancements.
- Coordinates and manages change control processes to ensure that contract amendments are continuously approved, updated and meets the clients’ needs and operational requirements.
- Assists with and coordinates ad hoc customer requests for additional vehicles and / or services.
- Attends to non-technical customer queries and provides resolutions in accordance with agreed SLA’s.
- Takes accountability for queries received from customers and coordinates activities with the Call Centre Agents, Administrators and other relevant internal departments to resolve customer queries.
- Manages and maintains updated customer profiles, data and all related information to enhance the overall customer experience.
- Follows up with the customer and Finance to resolve invoice queries and outstanding customer accounts / payments in order to manage debtors’ age to less than sixty (60) days.
- Coordinates accurate revenue collection and timeous submissions of invoices to the customer.
- Obtains finalised / signed maintenance rebill authorisations from the client so that funds can be recouped by Afrirent.
- Provides feedback to all stakeholders on the status of scheduled work on fleet vehicles.
Administration and Reporting
- Captures and accurately updates all client information.
- Conducts comprehensive asset reconciliations and submits reports for review and approval.
- Schedules and conducts detailed vehicle audits and physical inspections according to approved standard operating procedures.
- Compiles and submits reports on the utilisation of vehicles / contract activities.
- Identifies and reports on customer and fleet risks.
- Collects and analyses data and statistics to identify gaps, trends, and makes recommendations for improvements.
- Submits reports on targets achieved, changes implemented and recommended improvements.
Education Requirements
Minimum:
- Certificate (NQF level 5) in Customer Care / Administration / Fleet Management
- Code 08 Driver’s Licence
Advantageous:
- Diploma (NQF level 6) in Customer Care / Administration / Fleet Management.
Experience
- 3 years’ experience in a client care / client management environment
- 3 years’ fleet industry experience
- Government experience / exposure will be advantageous
- Local Government experience will be advantageous
Click here to apply
General Worker Tarps
Description
Afrirent Auto Pty Ltd is looking for a Trailer Technician to perform services, maintenance, repairs and inspections on trailers in Afrirent’s Auto fleet. This involves the provision of high-quality maintenance and repairs to minimise downtime and / or reduce accident risks thereby enabling Afrirent to fulfil its contractual obligations to its clients and meet stakeholder expectations. The role also ensures compliance to general housekeeping and occupational health and safety (OHS) in the workshop
Key Responsibilities:
- Washes and cleans the exterior of trucks and trailers according to approved standard operating procedures
- Inspects trucks, tarps and trailers for wash quality
- Conducts thorough inspections of equipment after each wash
- Utilises the correct chemicals and cleaning products at all times
- Implements effective and hygienic housekeeping activities at all times
- Keeps track of cleaning materials and stock levels and reports back timeously when replenishments are required
- Maintains adequate levels of cleaning products
- Cleans designated areas and clears all obstacles from the common areas to ensure consistent safety protocols and procedures
- Performs and documents routine inspections of the wash bay areas and performs basic maintenance activities
- Meets daily cleaning targets and deadlines
- Reports any identified damages or faults to Management
- Clears all obstacles from the wash bay and common areas to ensure consistent safety protocols and procedures
- Adheres strictly to Afrirent’s hygiene code of conduct
- Adheres to all OHS policies and standards and reports identified hazards
- Identifies and reports deficiencies and / or repairs
Education Requirements
Grade 12 (NQF Level 4)
Experience
- 2 years’ vehicle-washing experience
- Experience in a heavy commercial vehicle environment will be advantageous
Click here to apply
Trailer Technician
Description
Afrirent Auto Pty Ltd is looking for a Trailer Technician to perform services, maintenance, repairs and inspections on trailers in Afrirent’s Auto fleet. This involves the provision of high-quality maintenance and repairs to minimise downtime and / or reduce accident risks thereby enabling Afrirent to fulfil its contractual obligations to its clients and meet stakeholder expectations. The role also ensures compliance to general housekeeping and occupational health and safety (OHS) in the workshop
Key Responsibilities:
- Performs maintenance and repairs on side loaders, Interlink and dry freight semi-trailers in accordance with manufacturers’ service and maintenance recommendations and torque settings
- Maintains trailers in roadworthy and good working conditions
- Conducts brake tests on completion of all brake overhauls
- Checks and inspects all cross beams and floors with entry plates
- Repairs, replaces and rewires ABS & EBS wiring, lock rings and sensors
- Checks and reports on: Wheel bearings
Brake lining wear and springs
Chassis cracks
Suspension, rocker arms and bushes
All lights including interior and marker lights
All air pipes and couplings
Load boxes and floors - Apron plate and kingpins using the measuring tools provided
- Landing leg support and landing legs
- Submits condition reports on side protection bars and replaces when necessary
- Reports on overhauls performed on trailers and on company branding Services and repairs semi-trailers
- Reprograms and conducts adjustments on trailer modulators
- Responds to breakdowns and emergencies and carries out onsite repairs when necessary
- Adheres to breakdown safety protocols
- Completes and submits job cards for all work conducted
- Implements safety standard operating procedures at all times to minimise the risk of further incidents / accidents
- Identifies and makes proactive recommendations for preventative maintenance to trailers
- Maintains optimum stock levels of parts, tools and equipment
- Escalates complex / unresolved repairs to the Workshop Foreman
Education Requirements
- Code 08 Driver’s Licence
- Own toolbox and relevant tools
- Air Brake Company (WABCO) Certificate or
- Vast knowledge and experience of air braking systems on trailers which includes ABS & EBS Systems
- Must be able to test and localise faults on ABS & EBS Systems
- Must be able to localise faults on Air boosters as well as slack adjusters
- Must be able to grease and replace bearings
- Must be able to replace brake linings and any braking systems
Experience
- 5 years’ experience as a trailer technician
- Previous experience in welding on trailers
- Mechanical and air-related experience on mechanical and air suspension including Weweler suspensions
- Mechanical experience on BPW Eco, Eco + and Eco2 and Hendred axles
- Experience in conducting maintenance and repairs to side loaders, Interlink and dry freight semi-trailers
Click here to apply
Fleet Coordinator
Description
Afrirent (Pty) Ltd is looking for a Fleet Coordinator who will provide professional fleet management/control services by coordinating correct vehicle allocations, developing vehicle maintenance schedules and implementing vehicle compliance. The role is also involved in optimising the efficiency of the pool vehicles to ensure that employees are transported safely and reliably and minimising downtime of the vehicles. The role also provides overall general administrative support to facilitate the efficient management of the daily operations and business requirements of the Department.
Fleet Control
Allocates and schedules pool vehicles in line with approved policies, processes, protocols and standards.
Monitors and records vehicle utilisation.
Monitors the implementation of approved policies and procedures and takes action and reports on non-compliance.
Conducts regular vehicle checks and inspections to ensure that vehicles are properly used and maintained.
Coordinates all business-related collections and deliveries such as collecting, posting and delivering vehicles, parcels and documentation.
Maintenance and Repairs
Schedules regular maintenance and repairs for pool vehicles.
Coordinates with service providers to ensure the timeous maintenance / repairs of the vehicles to minimise downtime and ensure that sufficient pool vehicles are available.
Maintain records of maintenance and repair history for each vehicle
Conducts regular vehicle inspections and checks the roadworthiness of vehicles to ensure that company vehicles are maintained and in good running order at all times.
Pool / Fleet Services Administration
Implements all administrative and compliance processes when traffic fine infringements are incurred on pool vehicles such as:
Timeously identifying traffic fines.
Allocating traffic fines to the relevant employee.
Finalising traffic fine payments.
Coordinates the renewal of vehicle licence discs timeously.
Handles the end-to-end insurance claims processes until claims are resolved / closed.
Office Administration
Schedules appointments and maintains daily calendar of the Operations Manager.
Follows up on communication and takes action accordingly.
Maintains sufficient stationery/office supply levels for the department.
Coordinates and schedules team meetings.
Compiles and distributes internal memos, reports, business presentations, agendas, letters and reports as required.
Education Requirements
Certificate (NQF level 5) in Office Administration / Finance / Logistics
Experience
2 years’ experience in office administration in a fleet / logistics environment
Industry experience (e.g. fleet management / similar operational environment)
Click here to apply
ACCOUNTS PAYABLE CLERK/CREDITORS CLERK
Description
Afrirent Holdings (Pty) Ltd is looking for an Accounts Payable Clerk / Creditors Clerk who will execute the accurate, complete and timeous processing of supplier invoices and payments in accordance with approved policies, procedures and delegated authorities. The role is responsible for maintaining accurate supplier accounts, performing reconciliations, ensuring VAT compliance and supporting month-end processes.
Invoice Processing and Verification
- Receives, reviews and captures supplier invoices accurately and timeously
- Performs 2-way and 3-way matching (invoice, purchase order (PO), goods received note (GRN) where applicable)
- Verifies the accuracy, completeness, authorisation and VAT compliance of invoices
- Allocates invoices to correct GL accounts and cost centres
- Raises PO’s (where required)
- Follows up on incomplete or incorrect documentation
- Identifies duplicate invoices and / or potential fraud risks
Payments Processing
- Prepares payment runs in line with approved payment terms and cash flow
- Loads payments on the ERP / accounting system
- Ensures that the correct approvals are in place prior to release of payments
- Processes EFT / cheque / other payments
- Allocates supplier payments accurately
- Sends remittance advices to suppliers
- Resolves supplier payment queries promptly
Supplier Account Management and Reconciliations
- Reconciles supplier statements monthly
- Reconciles sundry creditor accounts
- Follows up and resolves reconciling items within agreed timelines
- Maintains and updates supplier master data (bank details, contact details)
- Prepares and submits month-end reconciliations for approval
- Compiles and reviews creditors ageing reports
Compliance, Controls and Risk Management
- Adheres to internal financial policies and procedures
- Maintains and adheres to the approved segregation of duties
- Maintains proper documentation for audit purposes
- Monitors VAT compliance on all purchases
- Identifies and escalates risks (duplicate payments, fraud indicators)
- Monitors SLA compliance with key suppliers
Reporting, Administration and Continuous Improvement
- Maintains accurate electronic and manual filing systems
- Submits remittances and proof of payments
- Assists with accruals and month-end close-out processes
- Provides schedules for audits
- Identifies opportunities for cost savings and supplier discounts
- Supports the Supervisor with ad-hoc reporting
Education Requirements
- Matric / Grade 12 (NQF Level 4) with Accounting / Mathematics
- Certificate (NQF Level 5) in Financial Accounting / Cost Accounting
- National Diploma (NQF Level 6) in Finance / Accounting will be advantageous
- Pastel Partner Certification will be advantageous
- Intermediate Excel Certification will be advantageous
Experience
- 2 – 4 years’ experience in an Accounts Payable / Creditors environment.
- Previous experience in high-volume transactional processing
- Working knowledge of accounting / ERP systems (e.g. Pastel, Sage, SAP, IFS, Zoho)
- Industry experience (e.g. fleet management / similar operational environment)
Click here to apply
ACCOUNTS RECEIVABLE CLERK/DEBTORS CLERK
Description
Afrirent Holdings (Pty) Ltd is looking for an Accounts Receivable Clerk / Debtors Clerk who will process and distribute customer invoices and statements timeously and accurately, according to approved service level agreements, to optimise the accurate collection of debt and minimise customer non-payment
Accounts Receivable Administration and Cash Allocation
- Processes and distributes customer invoices, debit and credit notes accurately and timeously
- Verifies invoice accuracy and supporting documentation before distribution
- Captures and allocates customer receipts correctly
- Identifies payments from bank statements and allocates them to the correct customer accounts
- Maintains accurate customer accounts in the ERP system
- Monitors that all invoices are correctly reflected on customer statements
- Processes accounting receivables in compliance with policies and procedures
Collections and Credit Control
- Monitors debtor ageing and ensures collections occur within agreed credit terms
- Sends monthly statements and reminders
- Contact customers via email and telephone to follow up on overdue balances
- Records reasons for overdue payments
- Provides weekly feedback/commentary on ageing analysis
- Escalates long-outstanding accounts to the Supervisor
- Facilitates timely payment of invoices through structured follow-ups
Dispute and Query Resolution
- Investigates and resolves customer billing discrepancies
- Liaises with all relevant internal departments to resolve invoicing issues
- Tracks and monitors disputes until closure
- Processes and submits authorised credit notes
- Follows up on outstanding credit notes impacting collections
- Handles customer queries professionally and promptly
Reconciliations and Month-End Processes
- Performs customer account reconciliations
- Investigates and resolves unreconciled items
- Prepares and submits month-end debtor reconciliations for approval
- Compiles monthly debtors’ ageing reports
- Assists with month-end close activities
- Provides schedules and confirmations for audit purposes
Compliance, Controls and Administration
- Adheres to company credit policies and procedures
- Maintains the segregation of duties between billing, collections and cash allocation
- Monitors VAT compliance on sales transactions
- Protects customer financial information
- Maintains accurate filing (manual and electronic)
- Collaborates with internal stakeholders regarding special arrangements
Education Requirements
- Matric / Grade 12 (NQF Level 4) with Accounting / Mathematics
- Certificate (NQF Level 5) in Financial Accounting / Cost Accounting
- National Diploma (NQF Level 6) in Finance / Accounting will be advantageous
- Pastel Partner Certification will be advantageous
- Intermediate Excel Certification will be advantageous
Experience
- 2 – 4 years’ experience in a debtors / Accounts Receivable / Credit Control environment
- Previous experience in high-volume transactional processing
- Working knowledge of accounting / ERP systems (e.g. Pastel, Sage, SAP, IFS, Zoho)
- Industry experience (e.g., fleet management / similar operational environment)
Click here to apply
Quality Inspector
Description
Afrirent Auto Pty Ltd is looking for a Quality Inspector to independently assess, audit and monitor the quality, safety, compliance and operational integrity of vehicles, trailers, tail lifts, maintenance activities and repair processes across the fleet operations to ensure compliance with contractual obligations, original equipment manufacturer (OEM) specifications, legislative requirements, Afrirent standards and quality management principles.
Key Responsibilities:
- Conducts comprehensive quality inspections and audits to verify that fleet assets meet operational, safety, contractual and OEM standards
- Conducts scheduled and ad hoc quality audits on vehicles, trailers and tail lifts
- Performs physical fleet inspections nationally
- Audits job cards and completed repairs
- Verifies the quality of workmanship
- Inspects breakdown repairs and emergency maintenance activities
- Evaluates workshop quality standards
- Assesses vehicle roadworthiness and operational readiness
- Verifies maintenance compliance against OEM standards
- Conducts pre-delivery inspections and return inspections
- Validates the quality of repairs conducted by contractors
- Monitors that all fleet maintenance and repair activities comply with legal, contractual and OEM standards
- Audits compliance with maintenance policies
- Verifies workshop adherence to standards
- Monitors compliance with road safety legislation
- Monitors adherence to OEM maintenance specifications
- Verifies regulatory compliance
- Assesses contractor compliance
- Conducts compliance reviews across the depots
- Participates in external audits
- Identifies underlying causes of fleet failures, recurring defects and maintenance inefficiencies to prevent repeat occurrences
- Investigates major vehicle failures
- Investigates repeat repairs
- Analyses recurring breakdown trends
- Conducts root cause analysis
- Identifies systemic maintenance weaknesses
- Assesses workmanship failures
- Investigates accident-related mechanical issues
- Recommends preventative actions
- Monitors the implementation of corrective measures
Education Requirements
Minimum qualifications:
- National Diploma (NQF Level 6) in Mechanical Engineering / Automotive Engineering / Quality Management /Industrial Engineering / Fleet Management
- N3 National Certificate (NQF Level 4) Diesel Mechanic / Truck Technician / Auto Electrician / Trade Test / Red Seal with significant fleet quality experience
Ideal qualifications:
- Bachelor’s Degree (NQF 7)
- ISO 9001 Internal Auditor Certification
- IATF 16949 Internal Auditor Certification
- Root Cause Analysis Certification
- Lean Six Sigma Yellow/Green Belt
Experience
Minimum experience:
- 3 years fleet maintenance experience
- 1 – 2 years heavy commercial vehicle experience
- Experience auditing workshops and repair quality
- Experience with trailers and tail lifts
- Experience conducting investigations and root cause analysis
- Intermediate proficiency in Microsoft Excel
Click here to apply
Fleet Service Administrator
Description
To provide dedicated and professional fleet services administrative and vehicle compliance / legislative support by accurately and timeously handling and processing all traffic fines, vehicle licencing requirements and insurance claims.
Implements all administrative and compliance processes when traffic fine infringements are incurred on fleet vehicles such as:
Timeously identifying traffic fines
Allocating traffic fines to the relevant customer
Liaising with the Call Centre and relevant Key Accounts Executive (KAE) to arrange maintenance rebill authorisations (MRA’s)
Finalising traffic fine payments
Downloads vehicle licence reports to identify expiring licences and:
Requests R114 statements of accounts from the Licencing Department monthly to identify traffic fine infringements
Completes and attaches all requisite documents and information for licence renewals
Obtains new vehicle licence discs
Implements all administrative and compliance processes when traffic fine infringements are incurred on fleet vehicles such as:
Timeously identifying traffic fines
Allocating traffic fines to the relevant customer
Liaising with the Call Centre and relevant Key Accounts Executive (KAE) to arrange maintenance rebill authorisations (MRA’s)
Finalising traffic fine payments
Downloads vehicle licence reports to identify expiring licences and:
Requests R114 statements of accounts from the Licencing Department monthly to identify traffic fine infringements
Completes and attaches all requisite documents and information for licence renewals
Obtains new vehicle licence discs
Records all new licence discs and identifies and allocates discs to the correct user Department
Coordinates with the KAE to distribute new vehicle licence discs to the client and acknowledge receipt
Handles the end-to-end insurance claims processes until claims are resolved / closed
Submits reports and feedback timeously to the Contracts Manager on issue identified and outstanding areas of compliance and the reasons thereof
Education Requirements
- Certificate (NQF level 5) in Office Administration / Finance / Logistics
- Code 08 Drivers’ Licence
Experience
1 year experience in general office administration in a fleet / finance environment
Click here to apply
We wish you all the best with your applications
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