Absa – Information & Technology Management Jobs – 25 August 2026

To apply, click on the link at the end of the posts and all the best with your applications

Specialist Solutions Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)
• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Lead Solution Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork in high complexity environments, fully embedded in a DevOps team, leveraging specialist analysis tools, frameworks, techniques and practices to elicit, define and organize business requirements, across multiple stakeholder groups. Translate & document these business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads to ensure the business requirements are met through DevOps design & delivery activity & lead the application of testing processes & frameworks ensuring all products & services are effectively tested. Business complexity is determined by: 1. Customer Impact 2. Number of integration points: • Data • Teams to talk to • Systems • Enabling function • 3rd party vs. internal 3. Complexity of business rules & Processes 4. Level of operational readiness 5. Introduction of new or changing old Tech (e.g. redo platforms)

Job Description

Analysis (including Business Case)
• Lead the analysis process for complex business areas
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)
• Translate business requirements into an integrated system vision & detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Work as part of the embedded DevOps team to continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution & decision making during development & testing phases for any change requirements

Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

Process Design & Modelling
• Provide input & or lead the development / improvement of organization wide process design approaches, templates & modeling tools

People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Build strong analysis capability across the analysis team
• Conduct peer reviews & problem solving within and across the broader team
• Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for the organization
• Participate as a subject matter expert in the development & development planning of the broader analyst team
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever evolving tech environment (ahead of demand) where you are the leader

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

Specialist Solutions Analyst – Payments & Settlment

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryWork as part of a DevOps team, leverage specialist analysis & testing tools, frameworks, techniques and practices to elicit, define and organize business requirements. Translate & document business requirements into user stories & specifications (Full Stack, Cross System) detailing integration points, business & associated risk / opportunities to be realised. And following this analysis, work collaboratively within squads during design & delivery activity including assuming responsibility for manual application testing processes, frameworks & outcomes

Job Description

Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Define testing requirements (pass or fail test cases)
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

Solution Design (within DevOps Context)
• Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces and functionalities within and across technologies.
• Build detailed user stories to be leveraged for system requirements design (modular)
• Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to diagrammatically/visually document: business requirements, business processes, system processes & integration .
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage knowledge on the organisations technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Continuously improve system requirements mapping (e.g. leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
• Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
• Facilitate resolution during development & testing phases for any change requirements

Solution Delivery & Testing (manual)
• Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
• Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
• Develop manual testing frameworks and patterns for the solution
• Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
• Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
• Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in production
• Define & monitor overall backlog planning for effective solution delivery
• Provide Developer & User support during user acceptance testing

People
• Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Product Engineer – Salesforce

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryDesign, develop, test, and maintain Salesforce solutions that support business processes, improve user experience, and enable scalable digital initiatives across the organization.

Job Description

Key Responsibilities

• Develop and customize Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
• Configure Salesforce objects, fields, page layouts, workflows, validation rules, and security settings.
• Design and implement integrations between Salesforce and external systems using REST/SOAP APIs and middleware platforms.
• Build automation using Flow, Process Builder (where applicable), and Apex triggers.
• Perform code reviews and ensure adherence to Salesforce development best practices.
• Develop and execute unit tests to maintain required code coverage.
• Troubleshoot production issues and provide ongoing application support.
• Collaborate with business analysts, architects, administrators, and stakeholders to translate requirements into technical solutions.
• Participate in release management, deployment activities, and DevOps processes.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years Salesforce development experience (adjust based on seniority).
• Strong knowledge of:
  • Apex
  • Lightning Web Components (LWC)
  • Visualforce
  • SOQL/SOSL
  • Salesforce Flows
  • Salesforce Security Model
• Experience with Salesforce integrations and APIs.
• Experience using Git and CI/CD pipelines.

Preferred Certifications

• Salesforce Platform Developer I
• Salesforce Platform Developer II
• Salesforce Administrator
• Salesforce App Builder
• Salesforce Integration Architect (preferred for senior roles)

Technical Skills

• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Salesforce DX
• REST/SOAP APIs
• JavaScript, HTML, CSS
• Git/GitHub/Azure DevOps
• Agile/Scrum methodologies
• Data migration tools (Data Loader, ETL tools)

Soft Skills

• Strong analytical and problem-solving abilities
• Effective communication and stakeholder management
• Ability to work independently and within cross-functional teams
• Attention to detail and commitment to quality

Deliverables / KPIs

• High-quality, maintainable code
• Successful project and feature delivery
• System performance and reliability
• Compliance with security and governance standards
• User satisfaction and adoption

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Lead Technology Partner-2

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryLead the agile solution design, deployment & ongoing optimization & evolution of enterprise wide technology products and services (full stack engineering & ownership / control) in high complexity environments.

Job Description

Position Title

Lead Technology Partner: Business Banking Debt Management

Job Details

• Role: Lead Technology Partner
• Grade: VP
• Business Area: Absa Business Banking: Technology
• Reporting To: Executive Information Technology BB Risk
• Team Leadership: Capable of leading multi skilled technology teams including Developers, Solution Analysts, Scrum Masters to achieve both Operational and strategic goals for Absa Business Banking.

Role Purpose

The Lead Technology Partner for Collections & Recoveries is accountable for executing the technology strategy, architecture, delivery roadmap, operational stability, and modernization agenda for Business Banking Risk technology platforms.

The role acts as the primary technology partner for Business Banking Risk Debt Management on behalf of the Executive Information Technology BB Risk, supporting Senior Stakeholder management and reporting for the Debt Management area.

The LTP ensures that technology complies with Change, Technology and Regulatory Compliance and meets set objectives of Operational Stability, Tech and Cyber Security Risks and enables and supports business strategic objectives through Transformation and Change programs. The role supports the enrichment of data sources and the enablement of AI both in workforce augmentation and the development of AI Models.

“Own the modernization and replacement strategies for the business unit including platform consolidation, API enablement, customer journey digitization, leveraging AI in both AI Model development and workforce augmentation on the back of the data-driven strategies.”

Key Responsibilities

1. Business & Technology Strategy

• Provide technology insights and opportunities to partner with and enrich business strategies through technology both from a strategic (3 year) roadmap and immediate gains perspective.
• Ensure that Technology investments aligns with business strategy for the Business Banking unit.
• Develop modernization strategies for legacy platforms.
• Drive platform rationalization and simplification initiatives.
• Adhere to Architecture principles in all solutions such as principles of reuse and target-state architecture aligned with Absa Group standards.

2. Architecture & Platform Ownership

• Collaborate with Architecture teams to ensure optimal technology solutions in line with Absa Group Strategy.
• Ensure that we support a data driven strategy
• Ensure teams support the leveraging of AI where appropriate and align with AI Responsible Use Standards

3. Delivery Leadership

• Lead multi-disciplinary technology squads, with a strong record of Technology delivery at every level and with a broad base of knowledge.
• Experience in execution of development on JAVA, #C etc., Solution Design, Architecture experience and Technology Team Leadership evidenced through success project delivery.
• Provide Impact Assessments and Quotes for projects and initiatives through team engagements providing as accurate as possible Govern business cases, BRDs, architecture, testing, and production deployments.
• Ensure delivery through SAFe and agile practices.
• Manage multiple external and internal dependencies across integration, business analysts, suppliers, stakeholders to support the resolution of blockers and risks to successful delivery
• Technology Ownership of applicable Services from inception to decommissioning
• Manage team/service budgets, suppliers and delivery partners.
• Provide executive-level reporting.
• Accountability to deliver technology solutions on time and in budget.

4. Operational Leadership

Accountable for:

• Service stability
• Platform resilience
• Disaster recovery compliance
• Technical debt remediation
• Incident management
• Risk remediation
• Cyber and security compliance

The LTP remains accountable as application owner for business-critical services. The role is identified in technology standards as responsible for risk management, uptime, and maintenance of applications.

5. Data & Analytics Leadership

• Drive data and analytics capability enablement.
• Support optimization of business process through analytics
• Enable MI and operational reporting.
• Champion AI and predictive opportunities
• Improve visibility of customer journeys and key performance metrics.

6. Stakeholder Management

Manage senior relationships with:

• Heads of Business Units such as Collections and Recoveries
• Product Owners
• Business Operations
• Risk including Tech, Operations and Cyber Security Risk
• Compliance
• Architecture
• Enterprise Integration
• Vendors / Suppliers
• Technology leadership forums

7. People Leadership

Lead:

• Product Engineers
• Salesforce Engineers
• Solution Analysts
• QA Teams
• Data Engineers
• Scrum Masters
• Operations Support Teams
• Business Analysts (Indirectly)

Critical Success Measures (KPIs)

Delivery

• Alignment with Architecture principles and Strategy
• Budget adherence
• Successful program delivery within time and budget tolerance %

Service

• Availability >99.9%
• Reduction in incidents and impact to business stakeholders
• DR and resilience compliance

Modernization

• Legacy platform decommission milestones achieved
• API adoption targets met
• Reduction in technical debt

Business Outcomes

• Achieved business objectives per initiatives
• Optimized system processes
• Faster customer turnaround times
• Reduced operational, Tech and Cyber risk

People

• Employee Engagement Targets
• Succession Planning
• Talent Retention
• Mandatory Learning Compliance

Preferred Experience

Essential

• 10+ years technology leadership experience
• Financial services experience
• Technology delivery leadership experience
• Large-scale transformation experience

Highly Desirable

• Collections systems
• Recoveries platforms
• Salesforce Financial Services Cloud
• CustomerOne
• API-led architecture
• SAFe leadership
• Data and analytics platforms
• Cloud transformation programs

Competencies

• Strategic Leadership
• Business Partnership
• Commercial Acumen
• Technology Architecture
• Technical skills appropriate to team (Salesforce,  Java etc.)
• Agile / SAFe Leadership
• Financial Acumen
• Proactive Risk Management
• Change Leadership
• Vendor Management, including Supplier contracting and negotiations
• Executive Communication

Recommended Addition for the Current Role

Based on the current Collections transformation focus, I would add a specific accountability:

EducationBachelor’s Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Head of Data Science & AI | Direct & Digital Insurance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary10-15+ years of experience in Data Science, Advanced Analytics, AI, Machine Learning, or related fields. 5-8+ years in a leadership role managing data science teams and delivering enterprise-scale analytics solutions. Proven experience within: Insurance (preferably short-term/direct insurance)Financial Services. Digital platforms or customer-centric businessesThe role will be responsible for building and operationalising machine learning and AI models, the Head: Data Science drives experimentation and innovation across telematics, risk modelling, and customer decisioning (including customer segmentation and client lifetime value). The role positions Absa Insurance at the forefront of digital insurance innovation and is explicitly distinct from Management Information and reporting functions. Master’s level in Data Science, Statistics, Mathematics, Computer Science, Engineering.• MBA or equivalent business qualification.
• Professional certifications such as:
o AWS Certified Machine Learning
o Microsoft Azure AI Engineer
o Google Professional Machine Learning Engineer
o SAS Advanced Analytics Certification

Job Description

10-15+ years of experience in Data Science, Advanced Analytics, AI, Machine Learning, or related fields. 5-8+ years in a leadership role managing data science teams and delivering enterprise-scale analytics solutions. Proven experience within: Insurance (preferably short-term/direct insurance)Financial Services. Digital platforms or customer-centric businessesThe role will be responsible for building and operationalising machine learning and AI models, the Head: Data Science drives experimentation and innovation across telematics, risk modelling, and customer decisioning (including customer segmentation and client lifetime value). The role positions Absa Insurance at the forefront of digital insurance innovation and is explicitly distinct from Management Information and reporting functions. Master’s level in Data Science, Statistics, Mathematics, Computer Science, Engineering.• MBA or equivalent business qualification.

• Professional certifications such as:

o AWS Certified Machine Learning

o Microsoft Azure AI Engineer

o Google Professional Machine Learning Engineer

o SAS Advanced Analytics Certification
Job Description

The role will be responsible for building and operationalising machine learning and AI models, the Head: Data Science drives experimentation and innovation across telematics, risk modelling, and customer decisioning (including customer segmentation and client lifetime value). The role positions Absa Insurance at the forefront of digital insurance innovation and is explicitly distinct from Management Information and reporting functions.

Telematics

• Build driver behaviour models that predict risk and reward safe driving.
• Use connected-device data (e.g., vehicle sensors, IoT geysers) to enable proactive risk management.
• Translate raw telematics data into underwriting insights and customer value propositions.

Risk Modelling

• Predictive Underwriting: Apply AI/ML to assess claim probability upfront (telematics, geospatial risk, external data) to sharpen risk selection.
• Portfolio Stress Signals: Monitor book performance with models for lapse/NTU risk, persistency, and concentration exposures, providing early warning to complement actuarial reserving.

Customer Decisioning

• Develop models for customer segmentation, targeting, and personalised offers.
• Predict client lifetime value (CLV) to optimise acquisition and retention investments.
• Support decision engines for next-best action, pricing, and cross-sell in digital channels.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

AI Platform Engineer (Cloud)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryAbsa Group’s Chief Data Analytics and Applied AI Office (CDAIO) is seeking a motivated and technically capable Junior AI Platform Engineer (Cloud) to support the development, deployment, and operation of the cloud infrastructure underpinning the bank’s enterprise AI capability.

This role is ideal for an engineer with foundational experience in cloud engineering, DevOps, platform engineering, or infrastructure engineering who is looking to build expertise in AI platforms, cloud-native technologies, and enterprise-scale AI infrastructure.

The successful candidate will work alongside senior platform engineers, architects, security specialists, and AI engineers to support AI platform services across AWS, Azure, Databricks, Kubernetes, and emerging AI technologies. The role provides exposure to Generative AI, Agentic AI, MLOps, AI security, cloud cost management, and AI platform operations within a highly regulated banking environment.

Job Description

Key Focus Areas

• AI Platform Operations – Support the deployment, configuration, monitoring, and maintenance of AI platform infrastructure and services.
• Cloud Engineering – Assist with managing cloud environments across AWS and Microsoft Azure using Infrastructure-as-Code and automation tools.
• Platform Reliability & Monitoring – Support monitoring, alerting, troubleshooting, and operational support for production AI services.
• Security & Governance – Implement and maintain cloud security controls, identity management, secrets management, and compliance requirements.
• DevOps & Automation – Contribute to CI/CD pipelines, infrastructure automation, and reusable deployment templates.
• Continuous Learning – Develop expertise in AI platform technologies including AWS Bedrock, Databricks, Azure AI Foundry, Kubernetes, and Agentic AI frameworks.

Core Responsibilities

Platform Engineering

• Assist in deploying and supporting AI platform components across AWS and Azure.
• Support Kubernetes-based workloads and containerized services.
• Develop and maintain Infrastructure-as-Code using Terraform and cloud-native tooling.
• Assist with AI model serving environments, APIs, vector databases, and data services.
• Participate in platform upgrades, maintenance activities, and operational support.
• Create and maintain technical documentation and operational procedures.

DevOps & Automation

• Support CI/CD pipelines using GitHub Actions, Azure DevOps, Jenkins, or similar tools.
• Automate infrastructure provisioning and deployment activities.
• Assist with configuration management and deployment standardization.
• Contribute to reusable infrastructure modules and templates.

Monitoring & Operational Support

• Monitor platform health using Grafana, Prometheus, CloudWatch, Azure Monitor, or similar tools.
• Respond to incidents and assist with troubleshooting activities.
• Support root-cause analysis and remediation activities.
• Assist with maintaining operational runbooks and support procedures.

Cloud Security

• Support implementation of IAM, RBAC, secrets management, and access controls.
• Assist in maintaining platform security configurations.
• Support vulnerability remediation and compliance activities.
• Follow enterprise security and governance standards.

AI Platform Support

• Gain exposure to AWS Bedrock, Azure AI Foundry, Databricks, Hugging Face, and MLOps tooling.
• Support deployment and operation of AI and Generative AI workloads.
• Assist with agentic AI environments and AI workflow automation.
• Work with senior engineers to support AI platform enhancements.

Minimum Qualifications

Education

• Bachelor’s Degree in:
  • Computer Science
  • Information Technology
  • Software Engineering
  • Data Science
  • Engineering
  • Mathematics
  • Related technical discipline

OR

• Diploma with relevant cloud and platform engineering experience.

Experience Required

• 1 to 3 years experience in:
  • Cloud Engineering
  • DevOps Engineering
  • Platform Engineering
  • Infrastructure Engineering
  • Systems Administration
  • Site Reliability Engineering

Exposure to:

• AWS or Azure
• Terraform or Infrastructure-as-Code
• Docker and Kubernetes
• Linux Administration
• CI/CD Pipelines
• Cloud Monitoring
• Scripting (Python, Bash, PowerShell)

Technical Skills

Cloud Platforms

• AWS
• Microsoft Azure

Infrastructure as Code

• Terraform
• ARM Templates
• AWS CDK (advantageous)

Containers & Orchestration

• Docker
• Kubernetes
• Helm

Monitoring

• Grafana
• Prometheus
• CloudWatch
• Azure Monitor

DevOps

• GitHub Actions
• Azure DevOps
• Jenkins
• Git

Programming & Scripting

• Python
• Bash
• PowerShell

Security Fundamentals

• IAM
• RBAC
• Secrets Management
• API Security
• OAuth 2.0 (advantageous)

Advantageous Exposure

Candidates with exposure to any of the following will be strongly preferred:

• AWS Bedrock
• Azure AI Foundry
• Azure Machine Learning
• Databricks
• Hugging Face
• Generative AI
• MLOps
• AI Agents
• LangGraph
• AutoGen
• Vector Databases
• FinOps
• OpenTelemetry
• Machine Learning Platforms

EducationNational Certificate: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Click here to apply

Experience Design Director

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryDesign Director is responsible for driving Absa Personal and Private Banking’s customer experiences and design thinking across a business unit, channel or a combination. She/he supports senior business leaders in embedding customer-centric thinking in business strategy and decision-making and provides insights and input to process design. Design Director manages multiple design projects in her/his portfolio and ensures design teams deliver coherent, world-class customer experiences aligned to the business goals and customer needs.
Reporting directly into the Head of Design, as a leader he/she will combine first‐class design expertise, creativity, thought leadership, and commercial acumen with leadership gravitas to work with executives and to direct, inspire, lead, all levels of design and creative talent. Design Directors operate across project, team and business dimensions, connecting the dots to enable transformative change

Job Description

Key Accountabilities

Accountability: Business alignment and strategy

• Partner with business and product leadership to provide input on customer experience and to align with business strategy and needs. Identify opportunities, and provides guidance on the vision and objectives of the project.

• Continually elevate the quality of experiences, products and services we design to enable the business to deliver on its customer experience, brand promise and group strategic agenda.

• Work with UX, product and business metrics and measurements to both monitor and manage the quality of design delivery and to create tangible customer insights needed for the effective decision making.

• Stay abreast of industry trends and role players and ensure that PPB is well positioned to provide competitive and industry leading experience design.

Accountability: Design delivery management and QA

• Define design objectives, scope and deliverables of each project and align with the business to manage expectations and ensure clear outcomes.

• Allocate and monitor design resources to ensure that quality work will be completed on time and in budget. Involve external design consultants when appropriate to augment capability.

• Closely direct designers and process engineers who are driving day-to-day design detail. Engage and inspire entire project teams with thought leadership.

• Take ownership of the customer experiences within the business area/channels and constructively challenge business and technical decisions that may compromise quality and risk the best possible outcomes for the customers, and colleagues.

• Diligently sign‐off designs at various milestones, ensuring high quality, consistency and adherence to Absa design standards and compliance with Absa design system.

• Ensure projects remain on course with design delivery and reach the highest standards of design that create innovation and user value.

• Provide updates and present final designs to senior Absa leadership.

• Develop and nurture stakeholder relationships across teams and disciplines to promote collaboration and efficiency.

• Actively seek ways to continuously measure impact of design on the customer and business, reporting the insights to the senior management and business stakeholders.

Accountability: World class design

• Participate in shaping overall wider vision and strategy for experiences, products and services, particularly in areas of specific expertise. For example, a DD with a strong grounding in product design would be expected to make a significant contribution to Absa’s overall digital strategy.

• Deliver projects, which lead to the creation of an industry leading customer experience, which is notably different, far exceeds expectations and is at the global forefront of simplicity and usability while still maintaining the depth and richness in functionality of the Absa product set.

• Leverage customer insight and data to ensure that products/services/solutions are truly designed around the customer/colleague.

• Ensure teams embrace design thinking methodologies, quantitative measurement of quality and other best practice in developing design options and narrowing down the final solution.

• Determine and set the optimal design approach for projects from ideation to final design implementation, providing and documenting personas and journey maps, site-mapping, wire-framing, prototyping, user-testing, visual assets, front-end code etc.

• Evangelize the benefits of design to the wider business and be an ambassador/champion of design for customer experience and transformation.

Accountability: People Leadership

• Promote the professional development of the individuals in one’s reporting line through weekly one-on-one mentoring, training and providing the right opportunities for growth and development.
• Actively manage the people in your teams, supporting them in prioritization, problem solving and technical development.
• Contribute significantly and meaningfully to a design office and team environment in which designers will thrive, be motivated by and develop as professionals.
• Actively contribute the overall knowledge management, providing insights and direction; and by bringing people together to share knowledge.

Education and Experience

• Bachelor’s Degree in Arts/Social Science/ or equivalent (NQF Level 7) and/or Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design.

• Has at least 5+ years’ experience directing complex, commercial, design projects at a leading agency or within internal design function at a major brand involving senior stakeholders and interdisciplinary creative teams.

• A design practitioner background and foundation within one or more disciplines. Ideally with a portfolio of award‐winning work in the financial services industry.

• Strong track record of delivering high quality design projects with strong customer impact and proven value-add to the business

• Experience conducting audience and usability research, utilising this data and other data sources to drive design decision making and measure impact

• Familiar with designing product, services and experiences across multiple touch points.

• Has worked with large budgets and major brands.

• Other commercial or operational business experience advantageous.

Knowledge and Skills

• You may be specialized in a particular field e.g. digital, service or product design.
• Highly creative with the ability to generate ideas and practically contribute to design details.
• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
• Ability to inspire others.
• Ability to influence stakeholders at all levels, including outside the design team. Senior level written and verbal communication including public speaking.
• Ability to create project briefs and not just deliver them.

EducationBachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

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