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Team Leader: Payroll
Introduction
The main purpose of the job is to ensure that all payroll processes are executed diligently and efficiently. The incumbent is responsible for overseeing a team of payroll officers, driving initiatives that enhance the efficiency and accuracy of payroll processes, and ensuring compliance with relevant regulations and internal policies.
Duties & Responsibilities
Key Performance Areas:
- Supervise the complete payroll cycle, including data input, validation, and processing of salaries.
- Ensure accuracy in calculating wages, deductions, and bonuses.
- Ensure expense claims and reimbursements are accurately and timeously processed.
- Administer employee benefits, such as medical aid, pension, and other allowances.
- Keep track of leave time (annual leave, sick leave, study leave etc.) for all employees.
- Provide support to employees regarding benefit-related inquiries.
- Supervise a team of payroll officers, providing guidance and support to ensure optimal performance.
- Train and develop team members to enhance their professional skills and foster a collaborative environment.
- Ensure compliance with all relevant South African labour laws, tax regulations, and SENTECH policies.
- Regularly update payroll procedures to comply with changes in legislation.
- Ensure that statutory payroll reports and filings are accurately prepared and submitted within deadlines.
- Identify opportunities for process enhancements and automation in payroll administration.
- Maintain accurate and up-to-date payroll records for all employees.
- Ensure confidentiality and security of payroll data and records.
- Ensure that the South African Protection of Personal Information (POPI) Act is enforced.
- Prepare and maintain payroll-related reports for auditing and reconciliation purposes.
- Ensure that new employees paperwork is processed, and employee information entered into the payroll system.
- Communicate payroll-related information and changes effectively to employees.
- Address payroll-related queries and concerns from employees in a timely and professional manner.
- Collaborate with Human Resources and Finance teams to resolve any payroll-related discrepancies and maintain accurate employee records and compensation data.
- Conduct regular audits of payroll data to ensure accuracy and integrity.
- Reconcile payroll accounts and resolve any discrepancies in a timely manner.
- Prepare balance period-end reports and reconcile issued payrolls to bank statements.
- Prepare and present payroll reports for management review and decision-making.
Desired Experience & Qualification
Minimum Requirements:
Qualifications:
- National Diploma in Financial Accounting, Financial Management, Accounting or a related field.
- Professional certification in payroll administration (e.g. Certified Payroll Professional through the South African Payroll Association).
Experience:
- Minimum of 5 years relevant experience in payroll with 3 years’ experience as a team leader.
- Experience in managing end-to-end payroll processes.
- Experience in interpreting and applying labour laws and tax regulations in South Africa.
- Experience in using payroll management software.
- Experience within the telecommunications or IT industry will be an added advantage.
Knowledge:
- Knowledge of payroll processes, tax regulations, and labour laws in South Africa.
- Proficiency in payroll software.
- Advanced knowledge of Microsoft Suite applications, specifically Microsoft Excel.
- Knowledge of best practices in payroll administration and compliance.
- Knowledge of the Public Finance Management Act (PFMA).
Click here to apply
Manager: Accounts Payable
Introduction
The main purpose of the job is to manage the efficient processing of accounts payable operations, ensuring timely and accurate disbursement of payments while maintaining strong vendor relationships. The Manager: Accounts Payable develops and implements strategies to streamline the accounts payable process, enhance financial controls, and optimize cash flow management within SENTECH’s financial accounting framework.
Duties & Responsibilities
Key Performance Areas:
- Develop and implement efficient accounts payable processes and procedures to ensure timely and accurate payment disbursement.
- Oversee the processing of invoices, purchase orders, and payment requests in adherence to established policies and guidelines.
- Monitor the accounts payable workflow to identify bottlenecks and implement strategies for process improvement and optimization.
- Streamline the accounts payable process through automation and technological advancements to enhance efficiency and reduce manual errors.
- Ensure compliance with regulatory standards and internal controls in all accounts payable activities.
- Prepare regular accounts payable reports and analyses, providing insights into payment trends, liabilities, and cash flow management.
- Monitor accounts payable metrics and key performance indicators to assess the efficiency and effectiveness of accounts payable operations.
- Provide recommendations for financial improvements and cost-saving opportunities based on accounts payable data analysis.
- Ensure accuracy and completeness of accounts payable data for financial reporting and audit purposes.
- Collaborate with the finance and accounting teams to reconcile accounts payable data with general ledger accounts and financial statements.
- Analyse forecasting data to improve business decisions.
- Ensure compliance with regulatory guidelines, accounting standards, and internal controls in all accounts payable operations.
- Implement robust controls and procedures to mitigate financial risks and prevent fraudulent activities within the accounts payable function.
- Facilitate internal and external audits related to accounts payable processes, providing necessary documentation and support.
- Collaborate with the compliance team to address any compliance issues or concerns related to accounts payable management.
- Stay updated with regulatory changes and industry standards related to accounts payable management, making necessary adjustments to ensure compliance.
- Identify potential accounts payable related issues and develop strategies to mitigate them effectively.
- Establish and maintain strong relationships with vendors and suppliers to ensure smooth transactions and timely payments.
- Negotiate favourable payment terms and discounts with vendors to optimise cash flow and reduce costs.
- Address and resolve any issues or disputes related to vendor payments or services promptly and effectively.
- Collaborate with cross-functional teams to align vendor management strategies with SENTECH’s overall objectives.
- Provide effective leadership to the accounts payable team, fostering a culture of teamwork, accountability, and continuous improvement.
- Set clear goals and performance expectations for the team, aligning them with the department’s and SENTECH’s strategic objectives.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skill development and training.
- Foster a learning environment that encourages professional growth and knowledge sharing within the team.
- Promote effective communication and collaboration within the team and across other departments to achieve shared goals and objectives.
- Foster positive relationships with internal stakeholders such as procurement, finance, and budgeting teams to ensure smooth coordination and collaboration in accounts
- payable operations.
- Establish effective communication channels with vendors and suppliers to address any concerns and maintain strong working relationships.
- Collaborate with senior management to provide insights into accounts payable processes and financial implications for strategic decision-making.
- Address any issues or inquiries from internal and external stakeholders related to accounts payable processes and payments promptly and professionally.
- Act as a liaison between the accounts payable team and other departments to ensure alignment with organisational goals and objectives.
Desired Experience & Qualification
Minimum Requirements:
Qualifications:
- Bachelor’s degree in Accounting, Financial Management or Business Management or equivalent.
- Honours degree in Financial Management, Accounting, Business Management or a related field will be an added advantage.
Experience:
- 8 years’ experience in managing accounts payable operations, with a minimum of 5 years in a managerial role.
- Experience within the telecommunication industry will be an added advantage.
- Experience in implementing and optimising accounts payable processes and procedures to enhance efficiency and accuracy.
- Familiarity with financial software and tools used for accounts payable management and financial reporting.
- Experience in overseeing a team and managing complex accounts payable functions within a corporate environment.
Knowledge:
- Comprehensive understanding of accounts payable principles, processes, and best practices.
- Proficiency in financial management software and tools used for accounts payable processing and financial reporting.
- Knowledge of relevant accounting standards and regulatory requirements related to accounts payable management.
- Familiarity with cash flow management principles and strategies within the context of accounts payable functions.
- Understanding of internal controls and audit procedures related to accounts payable to ensure compliance and accuracy.
- Knowledge of the Public Finance Management Act (PFMA).
Click here to apply
Supply Chain Management Business Partner
Introduction
Supply Chain Management Business Partner
The main purpose of the job is to facilitate seamless communication and collaboration between the supply chain management function, demand management team and the rest of SENTECH. The Supply Chain Management Business Partner aligns supply chain strategies and operations with the demand forecasting and planning activities to ensure the efficient and timely delivery of products and services. The incumbent works closely with cross-functional teams to identify potential supply chain constraints, mitigate risks, and optimise inventory levels to meet customer demands.
Duties & Responsibilities
KEY PERFORMANCE AREAS:
- Collaborate with the demand management team to align supply chain strategies with demand forecasting and planning activities.
- Analyse demand forecasts and market trends to anticipate potential supply chain constraints and bottlenecks.
- Develop strategies to optimise inventory levels and ensure the availability of products and services to meet customer demands.
- Facilitate effective communication between the supply chain and demand management teams to proactively address any supply chain challenges or issues.
- Identify opportunities for process improvements and collaboration to enhance overall supply chain and demand management alignment.
- Monitor inventory levels and trends to anticipate demand fluctuations and prevent stock outs or excess inventory.
- Implement inventory optimization strategies to minimise carrying costs and maximise the efficiency of inventory turnover.
- Collaborate with the demand management team to incorporate demand forecasts into inventory planning and replenishment strategies.
- Analyse inventory data and performance metrics to identify opportunities for inventory optimization and cost reduction.
- Develop and implement inventory control measures to ensure accurate and timely inventory management in line with demand fluctuations and market trends.
- Identify potential risks and disruptions in the supply chain that may impact demand planning and customer satisfaction.
- Develop risk mitigation strategies and contingency plans to address supply chain disruptions and minimise their impact on operations.
- Conduct regular risk assessments of supply chain activities, identifying vulnerabilities and implementing proactive measures to mitigate risks.
- Collaborate with relevant stakeholders to implement robust risk management protocols and ensure business continuity in the face of supply chain challenges.
- Stay informed about industry-specific risk factors and emerging trends, leveraging this knowledge to anticipate and address potential supply chain risks.
- Evaluate existing supply chain processes and identify areas for improvement and optimisation to enhance operational efficiency.
- Implement best practices and standardised procedures to streamline supply chain activities and eliminate bottlenecks in the demand management process.
- Leverage technology and digital solutions to automate and optimise supply chain operations, reducing manual effort and increasing overall efficiency.
- Regularly assess the effectiveness of supply chain processes and systems, seeking feedback from stakeholders and implementing necessary adjustments for continuous improvement.
- Foster strong collaboration and communication with cross-functional teams, including procurement, logistics, and production, to optimise supply chain activities.
- Participate in cross-functional meetings and discussions to provide insights on supply chain constraints and implications for demand planning.
- Act as a liaison between the supply chain management function and other departments, fostering effective teamwork and alignment of objectives.
- Identify opportunities for cross-functional process enhancements and facilitate the implementation of collaborative initiatives.
Desired Experience & Qualification
MINIMUM REQUIREMENTS:
Qualifications:
- Bachelor’s degree in Supply Chain Management or equivalent.
- Supply Chain Management accreditation will be an added advantage.
Experience:
- 8 years’ experience in Supply Chain or similar role.
- Experience within the telecommunications industry will be an added advantage.
- Demonstrated experience in supply chain management and demand planning.
- Experience in identifying and resolving supply chain constraints and bottlenecks to ensure the timely delivery of products and services.
Knowledge:
- Comprehensive understanding of supply chain management principles and best practices, including inventory management, logistics, and procurement.
- In-depth knowledge of demand forecasting techniques and methodologies, enabling effective collaboration with the demand management team to align supply chain activities with customer demands.
- Familiarity with supply chain planning tools and software, such as enterprise resource planning (ERP) systems, demand planning software, and inventory management systems.
- Profound understanding of market dynamics, customer behaviour, and industry trends, enabling proactive management of supply chain activities to meet changing demands.
- Knowledge of supply chain risk management practices, including the identification, assessment, and mitigation of potential risks and disruptions in the supply chain.
- Familiarity with data analysis and interpretation, allowing for the effective utilisation of supply chain data to optimise inventory levels and anticipate market changes.
- Understanding of regulatory and compliance requirements related to supply chain management and demand forecasting, ensuring adherence to relevant laws and guidelines.
- Knowledge of the Public Finance Management Act (PFMA).
SKILLS AND COMPETENCIES:
– Leading Courageously
– Leading in a VUCA (Volatile, Uncertain, complex and ambiguous), world
– Customer and Commercial Insight
– Conflict Management
– Critical and Innovative thinking
– Direction Setting (Vision and Strategy)
– People management
– Performance management
– Programme/ Project Management
– Quality Assurance and Risk Management
– System Thinking
– Design Thinking
BEHAVIOURAL COMPETENCIES:
– Change Leadership
– Compliance
– Relationship Management
– Financial Awareness
– Safety, Health and Environmental Knowledge
– Planning organising
– Organisational Understanding
– Emotional intelligence
– Attention to detail
– Integrity and Professionalism
– Judgement and Decision-Making
– Learning Agility
– Organisation Resilience
– Risk Management
– Strategic Thinking and Agility
– Analytical Thinking
Click here to apply
Technician: Service Desk
Introduction
The main purpose of the job is to provide timely technical support and assistance to end-users, addressing their IT-related issues and inquiries effectively. The incumbent is responsible for responding to service requests, troubleshooting technical problems, and resolving hardware and software issues to ensure the smooth and uninterrupted operation of SENTECH’s IT systems and services. As part of this role the incumbent will document and prioritise support tickets, providing remote or on-site assistance as needed, and escalate complex issues to the appropriate IT teams for further investigation and resolution.
Duties & Responsibilities
KEY PERFORMANCE AREAS:
1. Technical Support and Issue Resolution:
- Provide timely and effective technical support to end-users, addressing hardware and software issues promptly and efficiently.
- Diagnose and troubleshoot technical problems related to desktops, laptops, mobile devices, and software applications to ensure smooth and uninterrupted operations.
- Document and prioritise support tickets, ensuring that service requests are handled in a timely and organised manner.
- Escalate complex technical issues to appropriate IT teams for further investigation and resolution, ensuring that critical issues are addressed promptly and effectively.
- Maintain a comprehensive knowledge base of technical issues and resolutions to facilitate the efficient resolution of future support requests.
2. Ticketing System Management
- Utilise help desk software and ticketing systems to efficiently manage and track support requests, ensuring that all service requests are documented and addressed within the defined service level agreements (SLAs).
- Maintain accurate and up-to-date records of support tickets, including detailed descriptions of technical issues, troubleshooting steps, and resolutions.
- Prioritise support tickets based on urgency and impact on business operations, ensuring that critical issues receive immediate attention and resolution.
- Generate comprehensive reports and analytics from the ticketing system to identify common technical issues and trends, facilitating proactive problem-solving and process improvement.
- Collaborate with cross-functional teams to develop and implement improvements to the ticketing system and support processes, enhancing overall service desk efficiency and effectiveness.
3. Remote Support and Troubleshooting
- Provide remote support to end-users, troubleshooting technical issues over the phone, via email, or through remote desktop software.
- Utilise remote support tools and techniques to efficiently diagnose and resolve technical problems, regardless of the end-user’s location.
- Guide end-users through troubleshooting procedures and solutions, empowering them to resolve minor technical issues independently.
- Ensure the secure and effective management of remote support sessions, adhering to data protection and privacy protocols.
- Maintain a high level of responsiveness and availability for remote support, ensuring that end-users receive timely and effective assistance for their technical issues.
4. Documentation and Knowledge Management
- Document technical issues, solutions, and troubleshooting procedures to maintain a comprehensive knowledge base for future reference and analysis.
- Regularly update and expand the knowledge base with new troubleshooting techniques and best practices, ensuring that it remains a valuable resource for the service desk team.
- Provide training and guidance to team members on effective documentation practices and knowledge sharing, promoting a culture of continuous learning and improvement within the service desk team.
- Leverage the knowledge base to proactively address common technical issues and provide timely and effective solutions to end-users.
- Collaborate with cross-functional teams to develop and implement documentation standards and knowledge management processes that enhance the efficiency and effectiveness of the service desk operations.
5. Customer Service and Communication
- Interact with end-users in a professional and courteous manner, providing exceptional customer service and fostering positive relationships with users.
- Communicate technical concepts and solutions to non-technical users in a clear and understandable manner, ensuring that end-users are informed and satisfied with the resolution of their technical issues.
- Manage end-user expectations and provide regular updates on the status of their support requests, ensuring transparency and effective communication throughout the support process.
- Demonstrate empathy and patience when dealing with end-users, ensuring that their concerns are heard and addressed in a respectful and timely manner.
- Provide training and guidance to end-users on basic IT troubleshooting and best practices, empowering them to resolve minor technical issues independently.
Desired Experience & Qualification
MINIMUM REQUIREMENTS:
Qualifications:
- National Diploma in Information Technology or equivalent.
- Certification in ITIL Foundation.
- Other relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Azure Fundamentals (AZ-900) will be an added advantage.
Experience:
- 3 years of experience in providing technical support and assistance to end-users in an IT help desk or service desk environment.
- Proven experience in troubleshooting hardware and software issues, including diagnosing and resolving technical problems related to desktops, laptops, mobile devices, and software applications.
- Experience in documenting support tickets, prioritising service requests, and maintaining a comprehensive record of technical issues and resolutions for future reference and analysis.
Knowledge:
- Proficiency in diagnosing and resolving hardware and software issues commonly encountered by end-users, including desktops, laptops, printers, operating systems, and various software applications.
- Understanding of commonly used operating systems such as Windows and MacOS, as well as proficiency in troubleshooting software applications such as Microsoft Office, email clients, and web browsers.
- Familiarity with help desk software and ticketing systems to efficiently manage and track support requests, ensuring timely resolution and effective communication with end-users.
- Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and network connectivity troubleshooting, to assist end-users with common network-related issues and connectivity problems.
- Understanding of customer service best practices and effective communication techniques to provide courteous and professional support to end-users, ensuring a positive service experience and satisfactory resolution of technical issues.
- Proficiency in using remote support tools and techniques to provide efficient troubleshooting and assistance to end-users remotely, ensuring timely and effective resolution of technical issues regardless of location.
- Awareness of IT security fundamentals and best practices, including data protection, password management, and basic cybersecurity protocols, to educate end-users and promote a secure computing environment.
- Profound knowledge of documentation and knowledge management practices to maintain a comprehensive record of technical issues, solutions, and troubleshooting procedures for future reference and analysis.
Click here to apply
Manager: Acquisition (Procurement)
Introduction
The main purpose of the job is to lead the procurement function, manage the acquisition of goods and services in line with SENTECH’s strategic objectives and operational requirements. The role will develop and implement robust procurement strategies, policies, and procedures to ensure cost-effective sourcing, timely delivery, and high-quality products and services. The role will optimise costs, mitigate risks, and maintain compliance with relevant regulations and ethical standards, contributing to the overall success and sustainability of SENTECH.
Duties & Responsibilities
Key Performance Areas:
- Develop comprehensive procurement strategies aligned with SENTECH’s goals and objectives.
- Evaluate market trends and dynamics to identify opportunities for cost savings and process efficiencies.
- Implement best practices in strategic sourcing, supplier selection, and contract negotiation to optimise procurement outcomes.
- Regularly review and update procurement policies and procedures to ensure alignment with industry standards and best practices.
- Monitor and evaluate the effectiveness of procurement strategies, making necessary adjustments to enhance performance and results.
- Lead contract negotiations with suppliers and vendors to secure favourable terms and conditions while mitigating risks.
- Draft and review contracts, ensuring compliance with legal and regulatory requirements and protecting SENTECH’s interests.
- Monitor contract performance and compliance, addressing any deviations or issues in a timely and effective manner.
- Establish and maintain strong relationships with key suppliers and vendors to foster collaboration and mutual success.
- Identify opportunities for contract consolidation and standardisation to streamline procurement processes and reduce administrative overhead.
- Implement cost management strategies to optimise procurement spending and achieve cost savings without compromising quality and delivery timelines.
- Analyse cost structures and market trends to identify opportunities for cost reduction and value enhancement in the procurement process.
- Monitor and track procurement expenditures, ensuring adherence to budgetary constraints and financial targets.
- Identify and address cost variances and inefficiencies, implementing corrective measures to align with budgetary requirements.
- Collaborate with finance and accounting teams to develop and maintain accurate cost forecasts and financial projections related to procurement activities.
- Develop and maintain a robust supplier management framework, including supplier qualification, evaluation, and performance assessment.
- Conduct regular supplier reviews and assessments to ensure adherence to quality standards, delivery timelines, and contractual obligations.
- Foster a collaborative and mutually beneficial relationship with key suppliers, promoting transparency, communication, and continuous improvement.
- Address any supplier-related issues or concerns promptly and effectively, seeking to resolve conflicts and improve overall supplier performance.
- Identify and onboard new suppliers as needed, ensuring a diversified and reliable supplier base to support SENTECH’s organisational needs.
- Identify and assess potential risks in the procurement process, including supply chain disruptions, quality control issues, and regulatory compliance.
- Develop and implement risk mitigation strategies and contingency plans to minimise the impact of unforeseen events on procurement operations.
- Ensure compliance with telecommunications industry regulations, ethical standards, and internal policies governing procurement activities.
- Provide strong leadership and guidance to the procurement team, fostering a culture of accountability, professionalism, and continuous improvement.
- Set clear performance expectations and goals for team members, regularly providing constructive feedback and coaching to support their professional growth.
- Encourage a collaborative and inclusive work environment that values diversity, creativity, and open communication.
- Identify training and development opportunities to enhance the skills and capabilities of the procurement team, promoting a culture of continuous learning and development.
- Foster effective communication and collaboration within the team and with other departments to ensure a cohesive and well-coordinated procurement function.
Desired Experience & Qualification
Qualifications:
- Bachelor’s degree in Supply Chain Management or Logistics or equivalent.
- Supply Chain Management accreditation will be an added advantage.
Experience:
- 8 years’ experience in supply chain management procurement operations, with a minimum of 5 years in a managerial role.
- Experience within the telecommunications industry will be an added advantage.
- Proven track record in developing and implementing effective procurement strategies and policies to optimise sourcing and supply chain operations.
- Strong background in negotiating and managing contracts with suppliers and vendors to ensure favourable terms and conditions, cost savings, and high-quality deliverables.
- Experience in conducting supplier evaluations and assessments, including performance reviews, risk assessments, and compliance checks to ensure supplier adherence to standards and requirements.
Knowledge:
- In-depth understanding of procurement best practices, principles, and methodologies, including strategic sourcing, vendor management, and contract negotiation.
- Familiarity with relevant telecommunications-specific regulations, compliance standards, and ethical guidelines related to procurement and vendor management.
- Expertise in utilising procurement management software and systems, such as e-procurement platforms, contract management tools, and spend analysis solutions.
- Sound understanding of cost analysis and financial principles, enabling effective budget management and cost optimisation within the procurement function.
- Familiarity with market dynamics, supplier landscapes, and global sourcing trends, facilitating informed decision-making and strategic supplier selection.
- Knowledge of risk management practices in procurement, including the identification, assessment, and mitigation of supply chain risks and vulnerabilities.
- Understanding of sustainability and ethical sourcing practices, enabling the integration of sustainable procurement principles into the organisation’s procurement strategies and operations.
- Knowledge of the Public Finance Management Act (PFMA).
Managerial/ Leadership Competencies:
- Leading Courageously
- Leading in a VUCA world
- Nurturing Talent
- Winning Spirit
- Meaningful participation
- Customer and Commercial Insight
- Taking an outside-in perspective
- Beyond Sentech
- Coaching and Mentoring
- Conflict Management
- Critical and Innovative Thinking
- Direction Setting (Vision and Strategy)
- People Management
- Performance Management
- Programme/ Project Management
- Quality Assurance and Risk Management
- Service Delivery Innovation
- Stakeholder Development & Relations
- System Thinking
- Design Thinking
Behavioural Competencies
- Change Leadership
- Compliance
- Financial Awareness
- Safety, Health and Environmental Knowledge
- IT User Ability
- Organisational Understanding
- Planning and Organising
- Policies and Procedures
- Presentation Skill
- Project coordination
- Quality Orientation
- Relationship Management
- Reporting
- Research
- Risk Management
- Telecommunications Regulations
- Communication Skills (verbal and written)
- Holding Others Accountable
- Analytical thinking
- Integrity and Professionalism
- Judgement and Decision-Making
- Learning Agility
- Organisation Resilience
- Personal Mastery
- Result Orientation
- Strategic Thinking and Agility
- Team Orientation
Click here to apply
Manager: Warehouse and Logistics
Introduction
The main purpose of the job is to lead and manage the overall logistics operations, including transportation, warehousing, inventory management, and distribution. The role will develop and implement efficient logistics strategies to optimise supply chain processes and ensure the timely delivery of products and services. The incumbent will also liaise with vendors, transportation providers, and other stakeholders to ensure seamless operations and timely delivery of products.
Duties & Responsibilities
Key Performance Area’s:
- Develop and execute comprehensive supply chain strategies to optimise transportation routes and minimise lead times.
- Monitor and manage transportation activities, including carrier selection, freight negotiations, and freight cost management.
- Coordinate with external partners and vendors to ensure the timely and cost-effective delivery of goods and services.
- Implement tracking and monitoring systems to provide real-time visibility into the movement of goods throughout the supply chain.
- Continuously evaluate transportation performance metrics and identify opportunities for process improvement and cost reduction.
- Oversee warehouse operations, including inventory control, receiving, storage, and order fulfilment processes.
- Optimise warehouse layout and storage configurations to maximise space utilisation and streamline material handling.
- Implement inventory management strategies to minimise stockouts, excess inventory, and carrying costs.
- Ensure adherence to safety and quality standards in warehouse operations, fostering a culture of compliance and risk mitigation.
- Regularly assess and improve warehouse operational efficiency.
- Manage relationships with logistics service providers, carriers, and third-party vendors to ensure high-quality and cost-effective logistics services.
- Negotiate and review contracts with logistics partners to secure favourable terms and conditions while maintaining service level agreements (SLAs).
- Conduct regular performance evaluations of vendors and service providers to ensure adherence to agreed-upon standards and KPIs.
- Identify opportunities for vendor consolidation and collaboration to optimise costs and streamline logistics operations.
- Proactively address any issues or disputes with vendors and service providers to ensure smooth and uninterrupted logistics operations.
- Develop and implement robust procedures and protocols to adhere to telecommunications-specific regulatory guidelines and quality standards.
- Conduct regular audits and assessments to verify compliance with logistics and transportation-related regulations.
- Collaborate with relevant stakeholders to address any compliance issues and implement corrective actions as needed.
- Provide strong leadership and guidance to the logistics team, fostering a culture of collaboration, accountability, and continuous improvement.
- Set clear performance expectations and goals for team members, providing regular feedback and coaching to support their professional development.
- Foster a positive and inclusive work environment that encourages teamwork, innovation, and knowledge sharing.
- Identify training and development opportunities to enhance the skills and capabilities of the logistics team.
- Promote effective communication and collaboration within the team and across other departments to ensure a cohesive and well-coordinated logistics operation.
Desired Experience & Qualification
Minimum Requirements:
Qualifications:
- Bachelor’s degree in Supply Chain Management or Logistics or equivalent.
- Supply Chain Management accreditation will be an added advantage.
- Honours degree in Supply Chain Management or Logistics will be an added advantage.
Experience:
- 8 years’ experience in supply chain management warehousing and logistics operations, with a minimum of 5 years in a managerial role.
- Proven track record in managing complex logistics operations within the telecommunications industry.
- Extensive experience in overseeing transportation management, warehouse operations, and distribution activities to ensure efficient and cost-effective supply chain operations.
- Experience in negotiating and managing contracts with logistics service providers, carriers, and third-party vendors to ensure timely and cost-effective delivery of goods and services.
Knowledge:
- Comprehensive understanding of logistics management principles and best practices, including supply chain optimisation, transportation planning, and inventory control.
- Profound knowledge of global logistics and supply chain networks, encompassing local and international shipping, customs regulations, and trade compliance.
- Familiarity with various modes of transportation, including air, sea, and land freight, as well as the associated logistics requirements and considerations for each mode.
- Expertise in using logistics management software and systems and enterprise resource planning (ERP) software.
- Sound knowledge of warehouse operations, including inventory management, order fulfilment, and warehouse layout optimisation for efficient material handling and storage.
- Understanding of key performance indicators (KPIs) and metrics in logistics, enabling the measurement and monitoring of operational performance and the identification of areas for improvement.
- Familiarity with industry-specific regulations, quality standards, and safety protocols related to the handling and transportation of goods, ensuring compliance with relevant laws and guidelines.
- Knowledge of the Public Finance Management Act (PFMA).
Managerial/ Leadership Competencies:
• Leading Courageously
• Leading in a VUCA world
• Nurturing Talent
• Winning Spirit
• Meaningful participation
• Customer and Commercial Insight
• Taking an outside-in perspective
• Beyond Sentech
• Coaching and Mentoring
• Conflict Management
• Critical and Innovative Thinking
• Direction Setting (Vision and Strategy)
• People Management
• Performance Management
• Programme/ Project Management
• Quality Assurance and Risk Management
• Service Delivery Innovation
• Stakeholder Development & Relations
• System Thinking
• Design Thinking
Behavioural Competencies
• Change Leadership
• Compliance
• Financial Awareness
• Safety, Health and Environmental Knowledge
• IT User Ability
• Organisational Understanding
• Planning and Organising
• Policies and Procedures
• Presentation Skill
• Project coordination
• Quality Orientation
• Relationship Management
• Reporting
• Research
• Risk Management
• Telecommunications Regulations
• Communication Skills (verbal and written)
• Holding Others Accountable
• Analytical thinking
• Integrity and Professionalism
• Judgement and Decision-Making
• Learning Agility
• Organisation Resilience
• Personal Mastery
• Result Orientation
• Strategic Thinking and Agility
• Team Orientation
Click here to apply
We wish you all the best with your applications
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