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| Closing Date | 2026/11/11 |
| Reference Number | SAS261029-1 |
| Job Title | Head: Technology Demand and Delivery |
| Job Type | Permanent |
| Division | Business Change and Technology |
| Department | Applications |
| EE Occupational Levels | Level 7: Middle and Senior Management |
| Location – Town / City | Johannesburg |
| Location – Province | Gauteng |
| Location – Country | South Africa |
Job Advert Summary
The Head: Technology Demand and Delivery strengthens the way technology demand is captured, prioritised, shaped, sequenced and prepared for successful delivery. The role creates a disciplined bridge between business demand, technology planning, Enterprise Architecture, PMO, delivery teams, Operations, suppliers, risk and governance stakeholders, ensuring that requirements are understood, demand is assessed against value, risk and capacity, dependencies are visible, readiness gates are met, and initiatives move into delivery with clear ownership, realistic sequencing and measurable business outcome
Minimum Requirements
Qualifications
- BCom / BSc degree in ICT/Information & Technology Sciences or Engineering NQF Level 7
- Postgrad NQF Level 8
- Master’s degree at NQF Level 9 will be preferred
- Relevant project, Programme, Portfolio, IT Service Management, Agile, Business Analysis, Product Ownership, Process Improvement certifications, Enterprise Architecture, Project or Business analysis certification such as TOGAF or CBAP advantageous.
Experience
- Minimum of 8–10 years’ experience in technology, business technology, digital transformation, IT delivery, portfolio management, programme management, demand management, business analysis, solution delivery, service transition or a related environment.
- Minimum of 5 years’ experience at senior management, portfolio, programme, delivery lead, demand lead, technology manager or equivalent leadership level.
- Proven experience managing technology demand pipelines, initiative prioritisation, portfolio sequencing, delivery readiness or cross-functional technology planning.
- Strong experience working across business stakeholders, Enterprise Architecture, PMO, Operations, Information Security, GRC, Finance, Procurement, suppliers and delivery teams.
- Experience preparing executive-level reporting, decision packs, portfolio dashboards, risk summaries, dependency views or delivery-readiness updates.
- Experience in a regulated environment such as insurance, financial services, public sector, state-owned entity, banking, telecommunications or similar is advantageous.
Duties and Responsibilities
Technology Demand Intake and Pipeline Management
- Lead the technology demand intake process and maintain a transparent demand pipeline.
- Ensure business demand is captured, clarified, assessed and routed through clear governance and delivery channels.
Demand Triage and Prioritisation
- Facilitate demand triage and prioritisation with business stakeholders, Enterprise Architecture, PMO, Operations, GRC/Cyber, Finance, Procurement and delivery teams.
- Assess demand against value, risk, capacity, funding, supplier availability and operational impact.
Solution Assessment and Delivery Readiness
- Coordinate early solution assessment and delivery-readiness gates.
- Align business outcomes, architecture input, risk and control requirements, operational readiness, support models and service acceptance before delivery or go-live.
Portfolio Coordination and Sequencing
- Coordinate portfolio sequencing across initiatives, teams and suppliers.
- Manage and make visible cross-initiative dependencies and support integrated technology planning.
Delivery Enablement and Governance-led Execution
- Strengthen the transition of demand into feasible, delivery-ready technology initiatives.
- Support disciplined execution without assuming the accountabilities of Enterprise Architecture, PMO,
Operations or GRC/Cyber
Stakeholder and Supplier Alignment
- Build effective working relationships across business leaders, technology teams, PMO, Enterprise Architecture, Operations, GRC/Cyber, Finance, Procurement, suppliers and delivery teams.
- Facilitate cross-functional decision forums, readiness reviews and dependency discussions.
Benefits Realisation and Business Outcomes
- Support benefits-realisation tracking and maintain focus on measurable business outcomes.
- Ensure demand and delivery-readiness decisions remain aligned to business value.
Executive Reporting and Decision Support
- Prepare and present pipeline status, portfolio dashboards, bottlenecks, risks, dependency views, delivery-readiness updates and required decisions to BCT leadership.
- Provide decision-useful information that improves transparency and accountability.
Demand-to-Delivery Operating Model Improvement
- Continuously improve the demand-todelivery operating model.
- Support a more disciplined, integrated, scalable, process-led and less persondependent BCT operating model.
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We wish you all the best with your applications
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